I used to love Vinted because it felt local, sustainable, and easy to use. But now I constantly see listings from France, the Netherlands, or even Italy, even though I’m in Germany and only want t... See more
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Company details
- Online marketplace
- Clothing Shop
- Men's clothes shop
- Second-hand Clothing Shop
- Vintage Clothing Shop
- Ladies' clothes shop
Written by the company
Vinted ist ein diverser Community-Marktplatz, der das Ziel hat, Secondhand zur ersten Wahl zu machen. Täglich kaufen und verkaufen Millionen unserer Mitglieder in ganz Europa Secondhand-Artikel. Verkaufe ohne Gebühren und stöbere nach einzigartigen, hochwertigen Artikeln in Kategorien wie Mode, Elektronik, Deko, Haustierbedarf und mehr.
Contact info
Germany
- vinted.de
Hasn’t replied to negative reviews
Good system
Good system, but insurance with 500,00 € to less for high quality products.
I have had a top censored because…
I have had a items automatically withdrawn by Vinted because Vinted decided that the item and photos had already been listed. These are absolutely my items, my photos it’s just rather frustrating.
Also the seller cannot choose the shipping company, which is rather annoying when I don’t live near a DPD drop off.
All in all the platform is fairly easy to use
Total SCAM Inside Out
Total SCAM which starts from right from inside this platform and spreads out to fake users they created with help of their so called support team spread across the world just to boost up their company profile. Although there are some honest transaction between few legitimate users however the rest is nothing but scam and doing over 2000 transaction legitimately through this platform figured this out the hard way. Also rest assure that sooner or later one way or other you will get scammed if not through the user Vinted itself will definitely find away to facilitate this somehow. They blocked my account after 2000 transaction all 5 star feedback did not give me access to my balance not an opportunity to claim for items I purchased and did not receive or the ones I received were fake just because when they did not respond to claim of receiving item that is not as advertised I had to go to PayPal to ask for their help. So if you have to use it make sure to use PayPal to protect yourself for purchases because if something goes wrong which most likely will if you keep using them they are not there to help you and they will not and your best bet will be paypal to help you. All the documents and screenshots are available to prove this and if necessary will disclose and share with legal authorities.
false accusations…
They accused me of selling counterfeits and didn't give me the opportunity to dispute it, deleting my product and writing rude accusations.
An amazing platform to sell & buy clothing
Vinted is an amazing platform to sell and buy second-hand clothing. I love the sustainability aspect of it. And it even got better when France and other countries joined.
Vorsicht!‼️
Meine Frage:
Das Päckchen ist nicht zurückgekommen, trotzdem muss ich 25 Tage warten. Meine Frage an Vinted: Aus Hamburg nach Stuttgart 25 Tagen? Das Päckchen ist verloren gegangen. 16.09.2025 letzte Info!!!!
ANTWORT VON VINTED:
Thank you for your patience.
Please note, that Vinted is a virtual platform only in charge of connecting our members. We are not a delivery company and with no warehouse to collect the items.
In other words, Vinted never gets in physical contact with any parcel, we have no intervention in any step of the delivery process,Vinted has no responsibility with any carrier's system issues that may appear, let alone cannot override any carrier's internal policy. We depend exclusively on the tracking information from the carriers, and, if not available, with some of them, we comply with our internal policies only.
Fazit: VINTED SYSTEM IST FÜR MICH ABGESCHLOSSEN!!!
All good vinted is great!
Lost/Stolen Package
My package I have shipped with DPD via Vinted that is worth almost 700€'s got lost/stolen in warehouse and they do not even reply to e-mails and saying they will look into it, and try to throw the responsibility to somewhere else. I will report them to the police.
Käuferschutz / Zahlungsabwicklung bei Vinted
Ich habe bei Vinted eine Uhr gekauft, die im Paketshop ankam – allerdings war das Paket bereits geöffnet und komplett leer. Ich habe den Vorfall sofort gemeldet, Käuferschutz bezahlt und sogar eine schriftlich bestätigte Fristverlängerung für Beweisfotos erhalten. Als ich die Fotos eingereicht habe, wurde mein Fall trotzdem einfach geschlossen. Ergebnis: Ware weg, Geld weg, kein Käuferschutz.
Vinted wirbt mit Sicherheit und Käuferschutz, aber im Ernstfall bleibt man allein und ohne Unterstützung zurück. Sehr enttäuschend und absolut unfair gegenüber ehrlichen Käufern.
I bought a watch on Vinted that was delivered to a parcel shop. When I picked it up, the package had already been opened and was completely empty. I immediately reported the issue, paid for Buyer Protection, and even received a written confirmation from Vinted that my deadline to submit photo evidence was extended.
Once I submitted the photos, my case was simply closed without any refund. The item is gone, my money is gone, and the Buyer Protection I paid for turned out to be completely useless.
Vinted advertises safety and Buyer Protection, but when something actually goes wrong, they leave customers without help. Very disappointing and unfair towards honest buyers.
Terrible customer service
I received a garment in terrible condition, I contacted the customer service who got back to me once with a nonsensical answer and then stopped answering. So much for paying buyer protection… extremely disappointed in Vinted, won’t use the platform again.
Vinted has poor ethics
Vinted has shown shockingly poor business ethics and complete disregard for consumer protection laws. My 13-year-old son - a minor, legally unable to enter binding contracts in Sweden without parental consent - was allowed to make a purchase on their platform without proper age verification (just a checkbox). This is not only irresponsible, it is against Swedish consumer law.
The package was supposedly “delivered” at 3AM, but was never received. Despite immediately reporting this, Vinted refused to help and simply pointed us to the courier, even though Swedish law clearly states it is the seller’s responsibility to ensure the buyer actually receives the goods. Lost or stolen packages in transit are not the buyer’s loss - yet Vinted washed their hands of any responsibility.
To make matters worse, the courier (Earlybird) confirmed that Vinted must be the one to initiate a claim, but Vinted still refuses to act. Instead, they closed the case, released the payment to the seller, and left us with nothing.
This company fails at two fundamental duties:
Verifying the age of users before allowing purchases.
Taking responsibility for undelivered goods, as required by law.
Parents should be extremely cautious letting their children near this platform. And consumers in general should know: if something goes wrong, Vinted will not protect you.
I would strongly advise avoiding this company until they fix their broken systems, respect consumer laws, and start treating customers fairly.
Shameful
Shameful! For the first time I was using their insurance as they have this new insurance policy so I thought, great! Let’s try this out.
DPD said they delivered the package even though I was at home the whole day and the package never arrived. Customer service was horrible and diminishing my case, saying they can’t do anything as DPD said they delivered, even though I asked them to show me the proof and my signature. They wanted to get rid of me so they can pay to the sender. I mean, I am extremely disappointed with the whole case.
They won‘t help you in case you have a…
They won‘t help you in case you have a problem, I got a stolen Kindle, I got this info from Amazon because I couldn't log in I showed the proof to Vinted staff but not case I had to pay the return shipping instead of the seller
Terrible customer service,they allow…
Terrible customer service,they allow people to sell under false condition ( new with tags,very good condition etc)and untrue description and then when the buyer wants to return the item they loose out on original postage costs and have to pay for return postage if the idiot who sold something doesn’t offer to pay return costs,when you ask for help they fob you off,so in other words the help the dishonest sellers and don’t give a s#### about the genuine people,a salute JOKE WILL NOT USE VINTED AGAIN
Great app for buying and selling used…
Great app for buying and selling used and new products! Very easy and safe to use
Very bad
I wish that there were a 0.5 rating to rate their site. My wife and I registered at the first time, but they suspected us as a scam, although we have NEVER used this site before.
Really useful!!
Really useful!
Easy contact and the system is AMAZINGGGGG, super easy to use! Especially to sell since the system takes care of the delivery for the most part:) as in makes it easier
No protection for sellers
0 Stars Not possible. No protection for sellers – very disappointing experience...
I sold an item in perfect condition on Vinted, with clear photos showing the exact state before shipping. The buyer first complained only about the size. Hours later, they suddenly reported “damage” that was definitely not present before shipping. Despite my evidence (photos and chat history), Vinted decided in favor of the buyer and refunded them, leaving me with a damaged item and no compensation.
This means buyers can simply damage items after receiving them and still get their money back – while sellers are left unprotected. I even asked Vinted to escalate the case to a higher level, but my request was ignored.
Vinted shows zero seller protection and no fair balance between buyers and sellers. I cannot recommend this platform and will be closing my account.
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