Vitality Reviews 58,005

I found it a little difficult to understand the call handler at times. However, they were efficient and actually provided more than I needed. The call took longer than I expected, and since I don't se... See more

Needed advice on my policy and some questions I had clarified. The representative (Aphealeale) was very helpful. Everything I asked was clearly explained to me by Aphealeale and she had a charming and... See more

The person I spoke to, Hannah was friendly and supportive of the issue I was having with the Vitality app. She understood my concerns that I was raising and provided myself with the answers and the p... See more

Taj the customer service advisor was very helpful and re-assuring, giving clear updates throughout the call and gave me confidence my treatment pathway and claim is being well managed Website however... See more

Customer advice seemed hopeful that you could help me but when she transferred me the lady said I couldn’t be referred despite the fact that the NHS are passing me from one to another. This leaves me... See more

I spoke to Imogen today. She was incredibly helpful, sympathetic and even checked availability of all the dermatologist that were closest to me. I don’t know why I wasn’t given these ones when I sp... See more

Today, I spoke with a lady named Valerie. She was very friendly, understanding, caring and knowledgeable about the policy and query i had called about. Valerie explained a lot in a very understanda... See more

I had a 30 min phone call this morning with one of your team members called Zusakhe Roji and she was great. I was unsure on what the next steps were after my first consultation and she had alot of pat... See more

Difficult to get to talk to the right person initially. Eventually spoke to Zu who seemed very helpful........but of course the proof will be in the pudding in how quickly will I receive reimbursement... See more

person who answered the call was patient and helpful but there seem to be an incredible amount of obstacles to stop me claiming.Was disappointed at how hard/un user friendly the system is to be honest... See more

Rang Vitality to discuss the mental health options on my plan. Spoke with Megan from the mental health team and she was super friendly and helpful. Megan explained everything clearly, helped point me... See more

My company recently moved from Aviva to Vitality health insurance and I needed clarity on a few open claims. I called up and got through to Ella immediately and she was SUPER helpful and patient and k... See more

When I was transferred to the department concerned to request a caim for my condition. I Spoke to Billey who was very supportive and informative and above all she was very polite and patient . Billey... See more

This is solely relataed to Anna who took my call on the 23rd Sept 2025 and not related to Vitality in general. Anna was exceptional. In spite of things being already late she managed to get the appro... See more

I had some issues and the person I dealt with initially could not have been more helpful. He sorted out my details and put me through to Millie in the claims department. She was absolutely fantastic a... See more

As this was the first time I’d made a claim I decided to speak to someone rather than do everything online. Spoke to a chap called Mike who was really thorough, helpful, he explained everything clearl... See more

I telephoned Vitality for some advice about a private referral for treatment previously provided by the NHS. I cannot tell you how surprised I was to receive such an excellent service. Both of the peo... See more

I have never had to use a medical insurance company before so I can't compare BUT if I did I bet you would come out hands down winners. Your staff on the phones are so polite, knowledgeable and so res... See more

Excellent service from James Guy (Renewals Specialist) today and in the past. Due to a price increase I had decided to cancel my policy but with his knowledge and patience we were able to make some ch... See more

Contacted Vitality regarding a potential health insurance claim. This was the first time I've had to consider a claim. Extremely helpful and informative advice provided on the way to claim and the ne... See more

I'd like to command Riona for the way she handled my query. She was very professional, attentive, and addressed my needs clearly. The service was both helpful and efficient, and everything was resolv... See more

I had some questions about a claim and Karim was really helpful and provided some great advice which will help me achieve a better outcome for my treatment. Much appreciated!

Spoke with Jonathan green, he was thorough and knew exactly what he was talking about, he explained everything clearly and did not take long at all.

My wife (Melanie) who is named in my policy, needed to start a claim for mental health support. I am the main policy holder. From the vitality app, we went through start a new claim / mental health,... See more

Really friendly and helpful member of the team. Knowledgeable, understanding, kind and gave me great advise in regards to the benefits of using the app. Her name was Emily and she was great!

Luke was great A+++ He sorted my problem out quickly and efficiently. I think the information or process on the website for claims needs to be better though as it doesn't state clearly exactly wha... See more

I called about a private referral and the process was explained to me very clearly. I was quickly provided with multiple options for dermatologists. Very friendly service and offered me very helpful a... See more

Mike was understanding & talked me through the process, making it clear & simple. I hadn't already researched consultants so links to potential consultants were emailed to me very quickly following... See more

Really helpful lovely lady assisted me today with an authorisation for a non standard case. Explained everything and sorted it out for me whilst being really supportive

My experience so far with vitality has been lifesaving. The staff are kind and always explain everything to me. Had a phonecall today which was great and reassuring.

In all honesty, all my calls and interactions with Vitality on the phone have been amazing. The knowledge and the service has been exemplary and, even though my case has been a little complicated, all... See more

the young lady who helped me with my confusion was very helpful, however, I do not understand why you would ask me to pay the policy excess to the consultant, very messy. Why not pay it to vitality,... See more

I didn’t get to talk to the right specialist initially, my call was transferred however I had to wait in the call queue again ( hence 4 and not 5 stars). The service from your specialist once I got t... See more

Niki was very helpful.. she put me at ease straight away .. nothing was a bother .. this was my 1st time claiming health insurance and I had the whole thing sorted with in 30mins .. fantastic service... See more

Amazing customer service. When you most needed and you feel down and a bit worried, there is always a friendly, understanding and compassionate member of the team picking up the phone and guiding you... See more

My experience was Great the customer service was fantastic very helpful.l was very uncertain to start but the staff made me feel very relaxed thank you all 🙏 so much

One of the most helpful person on the planet, it was such a pleasure talking to this young lady and really nice to be able to talk to someone for a change and not press more buttons. Very helpful and... See more

I have spoken to Waarisa today about booking a knee replacement, she was very understanding, thorough and clear. She made it seem very easy for me. Thank you Waarisa

Ella was amazing and informative! She explained the process and gave me detail that I needed to understand how the claims worked end to end. She was patient and helpful. Thank you!

Kareem was fantastic . So knowledgeable and helpful . Especially when it’s a stressful time a knowledgeable kind advisor is what I need and I got with vitality

I am finding this experience not as straightforward as I was lead to believe. There is a lot of backward and forward and checking of what is or not covered.

I liked that the lady I spoke to,Nazarene explained everything so clearly and politely and it made me feel that I was receiving personal care,thank you.

Phones are not answered quick enough. Also not keen on the correspondence regarding payment of bills - not always clear. Also took longer to get my claim agreed than it should have done

Que was great, the best experience I have had with Vitality since I joined. My and my wife’s experience up to this point hasn’t been that great to be honest. Que was a big step up

The person i spoke to was helpful, but the outcome didn't resolve the issue as was given a number for London Doc, rather than Spire which is who i need to contact.

Brilliant polite and attentive interaction this morning with your staff. Answered all my questions and provided clear guidance and support.

You had the patience to listen to my query, although complex. You reviewed and resolved my complaint quickly and efficiently. Excellent customer service.

Requesting a call back and having an answer to your questions is a breeze - even if in my case I hadn't the answer I was hoping for.

I want to get physiotherapy and use a physio I know but as he is not within your network I would need to fund it all myself. The private physio blurb says I can choose my physio, which I have done but... See more