Wigs.com – The Wig Experts™ Reviews 10,145

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products available, noting that the colors often match the online photos accurately. Consumers appreciate the ease of ordering, fast and reliable shipping, and the user-friendly website, which provides ample information for first-time buyers. People highlight the positive experiences with the company's return policy, describing it as quick and easy. The customer service receives accolades for being helpful, patient, and knowledgeable. Many reviewers express their satisfaction and loyalty, with some mentioning they have been purchasing from this company for years and highly recommend it to others.

Based on these reviews

Rated 5 out of 5 stars
Verified

I found a wealth of information on the website that answered my questions before I asked! My shipment was fast and I appreciate the communication concerning my purchase. When I received my wig I eage... See more

Company replied

Rated 5 out of 5 stars
Verified

Great .com experience. Color selection was easy to compare. Arrived quickly in great packaging and for my 91 year old mother, it was exactly what she was looking for. Excellent quality and very nat... See more

Company replied

Rated 5 out of 5 stars
Verified

I love my Mila synthetic wig in toffee truffle - - there are so many beautiful wigs and colors to choose from. I appreciate so Much the opportunity to try several to see what works - the friendly kn... See more

Company replied

Rated 5 out of 5 stars
Verified

The wigs I ordered arrived very timely and in excellent condition. They were brand new, not tried on or worn. I didn't like the colors I ordered. I was able to return them easily for a full refund. It... See more

Company replied

Rated 5 out of 5 stars
Verified

My hair is important to me.After buying wigs,hairpieces and toppers from other companies and being sorely disappointed I decided to try one more company. My Jon Reneau toppers have saved me from livin... See more

Company replied

Rated 5 out of 5 stars
Verified

The wigs I ordered arrived fairly quickly and they were well packed. I appreciated the instructions and the other items that were included in the box. Prices for these wigs were reasonable compared to... See more

Company replied

Rated 5 out of 5 stars
Verified

Outstanding customer service from Shabrena. Talked her head off via phone and email with tons of questions about colors/styles/types!!! Wish I could walk into a store and see her "live".

Company replied

Rated 3 out of 5 stars
Verified

The Whitney Vivica Fox wig that was my favorite is no longer available😞. And the wig that I recently purchased in desperation was only available in one color; burgundy in which it looked like it was... See more

Company replied

Rated 5 out of 5 stars
Verified

I got the wrong color smart topper 12 at first, because I chose blindly. Returning was easy and I got my credit fast. I went ahead and ordered a different color while I was waiting on the credit. It's... See more

Company replied

Rated 5 out of 5 stars
Verified

Not having shipment from Ellen Wille available was horrible but office staff helped so much. I miss my go to sales person, Tanya and the loss of her life was devastating. I haven't been purchasing wig... See more

Company replied

Rated 5 out of 5 stars
Verified

I always have a great experience with this company. Their products are high quality in a variety of price points. The returns are quick and easy as is the credit to you payment method if you choose th... See more

Company replied

Rated 5 out of 5 stars
Verified

The website answered a bunch of questions I had being this was my first wig purchasing experience. I really liked all of the pictures and reviews of the wigs on real people. It is very informative to... See more

Company replied

Rated 5 out of 5 stars
Verified

FIRST OF ALL CUSTOMER SERVICE WAS ABSOLUTELY AMAZING ! I ORDERED OVER THE PHONE AND THE GIRL I SPOKE WITH WAS SO HELPFUL AND PATIENT WITH ME WHICH WAS GREATLY APPRECIATED ! I WAS KEPT FULLY INFORMED... See more

Company replied

Rated 5 out of 5 stars
Verified

Your prices are reasonable. You accept returns. Your products are packaged nicely. A negative would be the time it takes to receive an order. Wish that it were more speedy.

Company replied

Rated 5 out of 5 stars
Verified

There's actual human customer service agents who were so helpful, and I was able to get through easily and get the help I needed. I had a bad experience at the best wig outlet with rude customer ser... See more

Company replied

Rated 5 out of 5 stars
Verified

I have never ever had a problem with shipping or any customer service issues. I like the choices they have of alternative hair and they are relevant. It’s nice to see an updated site not the same thin... See more

Company replied

Rated 5 out of 5 stars
Verified

I love’s wigs.com for many reasons; the excellent selection, great prices & regular sales, super fast shipping & very easy return process, quality control is perfect with this company and the custome... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently ordered 2 wigs from Wigs.com & unfortunately had to return one. Ordering was easy, shipping was fast, & the return hit my credit card in record time. I was very pleased with the whole proce... See more

Company replied

Rated 5 out of 5 stars
Verified

I have ordered several wigs from Wigs.com over the last few years. They always fit well and color is true to the photo choices. They look amazing and are easy to style to fit me personally. I have alw... See more

Company replied

Rated 5 out of 5 stars
Verified

The best wig company I have dealt with. Quick delivery, fast returns. I’m a newly wig wearing customer just trying to figure it out and I will use you regularly!

Company replied

Rated 5 out of 5 stars
Verified

I've been buying wigs from this company for several years...excellent customer service, products and prices..Wigs are delivered fast and very well packed...I recommend this site to anyone who is looki... See more

Company replied

Rated 5 out of 5 stars
Verified

Wigs.com is a great online wig shopping experience. Their web site is very easy to navigate. Ordering is easy. They always have the brand and color I wear in stock, usually not a backorder situation.... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been buying from wigs.com from many years and the products, processing orders, refunds are always fast and on time. Unfortunately my last wig was not what I expected and was returned. But I wil... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m relatively new to wig wearing. I’m still learning what looks good and what fits well. Wigs.com has made it SO easy to return what doesn’t work. I can buy with confidence! I see many wig shops o... See more

Company replied

Rated 5 out of 5 stars
Verified

The return policy is quick n easy so other wigs can be purchased. I also love, that I can return and receive credit to original payment. The site also has quite a selection of wigs from various ho... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased the Snap Bang Front Hair Bang clip in FSA4 Medium Dark Brown. They came well packaged, very well constructed and thick. They were definitely not flimsy. The color was a perfect match to my... See more

Company replied

Rated 5 out of 5 stars
Verified

I can't begin to tell you how your wig has changed my life and attitude. I was so stressed from losing my hair and not knowing why even after so many blood tests coming back normal. I took a chance an... See more

Company replied

Rated 5 out of 5 stars
Verified

I love , love this wig by Belle Tress. The color and fit are perfect. The wig arrived way earlier than I anticipated. Would definitely buy from this company again.

Company replied

Rated 5 out of 5 stars
Verified

I appreciate the easy returns, as it is difficult to choose a wig without trying it on. It makes all the difference to me to not have to pay a restocking fee, or jump through a lot of hoops.

Company replied

Rated 5 out of 5 stars
Verified

Delivery time was as described on the web site. Quality of the wig is consistent which is a key attribute of any wig.

Company replied

Rated 5 out of 5 stars
Verified

I love the wigs I have purchased over the years from your company. I’ve worn them for7 years. They are consistently well made, no surprises when I order. I frequently get compliments from friends... See more

Company replied

Rated 3 out of 5 stars
Verified

The wig I received was badly cut and had no shape at all. But, the company made it easy to return for full reimbursement if I paid the return postage.

Company replied

Rated 5 out of 5 stars
Verified

The wig arrived in a timely manner. The condition was perfect and just as described. This color was on sale so I got it at a wonderful price!

Company replied

Rated 5 out of 5 stars
Verified

Always an easy experience shopping. Typically ultra fast shipping. This shipment was a bit delayed. But overall I was good.

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with fast shipping. Always has my order correct. I ordered my usual wig but this cut is the best one yet. Very pleased.

Company replied

Rated 5 out of 5 stars
Verified

My first wig was to big, I called and they sent me a smaller one and allowed me to return and refunded promptly!

Company replied

Rated 5 out of 5 stars
Verified

My order arrived promptly. It was well packaged . It was correct, exactly what I ordered. ⭐️⭐️⭐️⭐️⭐️

Company replied

Rated 3 out of 5 stars
Verified

Not very happy with the new unnatural looking part. Very scratchy, can only wear for a few hours. I would not purchase again.

Company replied

Rated 5 out of 5 stars
Verified

I appreciate the well-designed website, prompt shipping and discrete packaging. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Arrived quickly, well wrapped, very impressed with my purchase, will definitely use again

Company replied

Rated 5 out of 5 stars
Verified

The wig looks so natural and that is exactly what I was looking for.

Company replied

Rated 3 out of 5 stars
Verified

Wigs look too fake. I didn't get the amount I paid refunded. Use caution when ordering talk to a rep and ask alot of questions

Company replied

Rated 5 out of 5 stars
Verified

Received my wig in just a few days.As a matter of opinion I believe it was shipped out the same day I ordered. Thanks

Company replied

Rated 4 out of 5 stars
Verified

The ignite wig is my first and I really like it. The delivery was a bit slow, otherwise I would say 5star.

Company replied

Rated 5 out of 5 stars
Verified

I was able to get a good deal with the wigs.com app. The wigs from Belle Tress are the most realistic . The lace front hand tied ones look very real. The wigs came quickly from wigs.com

Company replied

Rated 5 out of 5 stars
Verified

Great sales and loyalty program Easy ordering and fast shipping

Company replied

We perform checks on reviews


Company details

  1. Wellness centre
  2. Pharmacy

Information provided by various external sources

Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

I give 5 stars

I give 5 stars. Love the Joss by Rene Of Paris wig in the color of “White Rose blend R” will be ordering a second one in the same color as a backup.

26 November 2025
Rated 5 out of 5 stars
Verified

Awesome selection and quality

The quality and selection are terrific. Reviews from brand ambassadors and customers are very helpful in decision making. The return policy is super. Sometimes, even if you love the hair and it's beautifully made, it's just not right for you.

26 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

ROBIN PFLASTERER,

We're glad you found our quality and selection terrific and the reviews helpful. It's good to know our return policy worked well for you. We appreciate your feedback.

Rated 5 out of 5 stars
Verified

Jade Adams is my go to gal when I order…

Jade Adams is my go to gal when I order my wigs. Shes professional, helpful and so nice.

25 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Sandra Greenspan,

We appreciate you taking the time to share your wonderful experience. We're so glad that you find our team member to be professional and helpful!

Rated 5 out of 5 stars
Verified

Would definitely order from wigs.Com…

Would definitely order from wigs.Com again. They had super fast shipping and great prices.

25 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Kathy,

We're happy to hear that you had a great experience with our fast shipping and prices. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars
Verified

Fast service

Fast service. Great product.

25 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Patricia Cummins,

We're happy to hear that you had a great experience with our fast service and product. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Fabulous service!!!.com was fabulous when I recently…

Wigs.com was fabulous when I recently returned a wig. They made it so easy and because of that great service I just ordered another wig.
Thx so much!

25 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Kim Harris,

We're happy our return process was easy for you! We appreciate you ordering another wig from us because of the great service you received. Thanks so much!

Rated 2 out of 5 stars
Verified

I was disappointed with this purchase

I was disappointed with this purchase.
Although Ellen Wille is my go to brand this particular wig style fit nothing like the photos. It was as if it had been lying flat in the box too long. Sadly I returned it.

21 November 2025
Rated 5 out of 5 stars
Verified

An alternative way to give hair, a rest!

I was so happy to find wigs.com. What an excellent company and the service is wonderful, but mostly, they have fantastic wig choices. I fell in love with In Charge. I wanted to give my hair a break, never have worn a wig, but love the ease and simplicity it offers.

19 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Patricia (Patty) Linson,

We're happy to hear that you discovered us and had a wonderful experience! It's great you found a wig you love and that it offers you ease and simplicity. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars
Verified

Quick shipping

Quick shipping, great packing

25 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Mvaughn,

We're happy to hear that you had a great experience with our fast shipping and careful packing. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Fast delivery and the wig is perfect…

Fast delivery and the wig is perfect for me! Thanks!

24 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Lisa,

We're so happy to hear that you received your delivery quickly and that the wig is perfect for you! We appreciate your positive feedback.

Rated 5 out of 5 stars
Verified

Wigs.com is my favorite place to…

Wigs.com is my favorite place to purchase from. The return process is simple and I have never had an issues with any of my hair pieces.

24 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Tina Lozano,

We're happy to hear that you find shopping with us enjoyable! It's great to know our return process is simple and you've had positive experiences with our hair pieces. Thanks for the feedback!

Rated 5 out of 5 stars
Verified
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Sara,

We're glad you had a great experience with our fast shipping and pricing. Thank you for your positive feedback!

Rated 4 out of 5 stars
Verified

Good quality!

24 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Sima,

We are happy to hear you are satisfied with the quality of your style. We greatly appreciate your feedback on our product. We are happy to have you as a client!

Rated 3 out of 5 stars
Verified

Like everything about it except it…


Like everything about it except it makes my head itch so badly it is hard to endure! Any suggestions?
I

24 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Judymcc,

We appreciate your feedback. We're sorry to hear that our product is causing you discomfort. We would recommend a Virtual consultation with one of our experts to assist you with resolving this issue.

Rated 5 out of 5 stars
Verified

Reese in Silver Stone

It was Easy to order , had the colour I was looking for and I love it … arrived on time and in great condition

24 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Consumer,

We're happy to hear that you found it easy to order, that we had the color you wanted, and that you love it! We appreciate your positive feedback regarding the timely arrival and great condition.

Rated 5 out of 5 stars
Verified

Everything was great- but I totally…

Everything was great- but I totally misjudged the color! But I’ll be back!

24 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Colleen,

We're happy to hear that you had a great experience! We appreciate your feedback and look forward to your next visit.

Rated 5 out of 5 stars
Verified

Wig didn’t fit

Wig didn’t fit. Easy return with full refund.

15 November 2025
Wigs.com – The Wig Experts™ logo

Reply from Wigs.com – The Wig Experts™

Susan,

We're glad our return process worked for you. We appreciate your feedback about the wig fit.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look