Order ID: W6075925 Orders placed on 10/5 and received as partial orders on 14 & 15/5. I received more of one ordered item and none of another ordered item and made customer service aware of this th... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
La fortaleza de la plataforma es ofrecer precios inmejorables. Wordans garantiza una negociación exitosa con sus proveedores favoritos, como Fruit Of the Loom, B&C, Russell, Gildan o Bella & Canvas. Ventas al mayorista y cliente final para todos y con total transparencia.
Via Laietana 47 - Planta 2, 08003, Barcelona, Spain
Replied to 76% of negative reviews
Typically replies within 2 weeks
Ross was great to deal with. He was quick to respond to my inquiries.
Thank you!
Quick response and quick delivery. Thank you Ross
Reply from WORDANS ESPAÑA
Ross listened to my issue and responded very promptly with a good solution. I am happy with the outcome.
Reply from WORDANS ESPAÑA
Kick response to email and prompt resolution to amendment to shipping addr. Ross was curtious and prompt
Reply from WORDANS ESPAÑA
Had to return a package because of it not being the right colour, Ross did an awesome job answering my questions, and getting me a refund (had ordered other shirts before refund was processed and was able to wave restocking fees), thank you for your excellent customer service!
Reply from WORDANS ESPAÑA
Ross was very helpful to resolve my issue! He was very clear and thorough when explaining the process! And how I may not run into the same issues going forward!
Reply from WORDANS ESPAÑA
Ross responded super quickly and liaised with Purolator to help me retrieve my lost parcel.
Reply from WORDANS ESPAÑA
I had a missing item and it was quickly and easily resolved!
Reply from WORDANS ESPAÑA
I just want to take a moment to thank Ross for his outstanding customer service. He was clear, patient, and genuinely helpful in resolving a situation that had initially caused me a lot of confusion. He took the time to explain everything in detail and followed through with professionalism and empathy.
It’s reassuring to deal with someone who not only understands the issue but also makes sure you feel supported throughout the process. Ross, thank you — you’ve definitely restored my confidence in the service!
Highly appreciated.
Reply from WORDANS ESPAÑA
Ross was extremely helpful in helping me find my order when it was my own typo that created the chaos (for me). He was respectful and prompt in his replies and assistance!
Reply from WORDANS ESPAÑA
Considering the error in my order, Ross took very good care of it and shipped the correct product right away! Thanks again
Reply from WORDANS ESPAÑA
Ross was really great at getting back to me in a timely manner when my shipment hadn't arrived. It came the next day, lol.
Reply from WORDANS ESPAÑA
Order ID: W6075925
Orders placed on 10/5 and received as partial orders on 14 & 15/5.
I received more of one ordered item and none of another ordered item and made customer service aware of this the day after receipt and a good, proper and nice dialogue resolved the 'problem' on 22/5-25 very satisfactorily.
Reply from WORDANS ESPAÑA
Lorenzo was a great help in getting my order expedited and delivered before we left the country for a few weeks. His patience and persistence were greatly appreciated.
Reply from WORDANS ESPAÑA
There was an issue with one of my tshirts so, they agreed to send me out a new one. I told them I'm changing address, so I ended up not getting the tshirt, they sent it to the old address. Very bad response time
Reply from WORDANS ESPAÑA
Helped me to solve the box problem after the float in Valencia.
Reply from WORDANS ESPAÑA
They have a great catalog and a fast customer service to help your needs. Cristina solved quickly an issue from my latest purchase, thanks for your help.
Alex
Reply from WORDANS ESPAÑA
Cristina was very helpful and kind, and responded promptly to my email. I didn't know what to expect and was pleasantly surprised with the caring response.
Reply from WORDANS ESPAÑA
I had a problem with an order and Yaiza helped me very quickly and efficiently, she is very friendly. I highly recommend her!
Reply from WORDANS ESPAÑA
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.