WORDANS ESPAÑA Reviews 1,078

TrustScore 3.5 out of 5

3.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the quality of the products, highlighting the good value for money and fast delivery. A significant number of consumers express satisfaction with the customer service, particularly praising the promptness and helpfulness of the representatives. Many reviewers specifically mention the positive experiences they had with individual customer service agents, who efficiently resolved issues related to orders and shipping. However, some customers report negative experiences related to their orders. While opinions on the delivery service and the overall service are mixed, there isn't a strong consensus either way.

Based on these reviews

Rated 4 out of 5 stars

Order ID: W6075925 Orders placed on 10/5 and received as partial orders on 14 & 15/5. I received more of one ordered item and none of another ordered item and made customer service aware of this th... See more

Company replied

Rated 4 out of 5 stars

Ross was very nice and professional He was quick and clear Give feed back until the case was close Thanks to him

Company replied

Rated 4 out of 5 stars

Helped me to solve the box problem after the float in Valencia.

Company replied

Rated 2 out of 5 stars

Here in Spain i phoned to ask about sizes and they could'nt give me any answer they told me they will call me but nothing. The XL size of gildian you sold me was very big and can't understand why if i... See more

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Rated 5 out of 5 stars

Everything from ease of ordering, easy to navigate website, pricing and staff were fantastic! Christian was amazing to deal with and quickly answered all my questions with ease!

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Rated 5 out of 5 stars

I havepurchased items from Wordans many time and will continue to do so. Love the fast shipping, easy ordering system, pricing and quality. I had order the larger order todate last week and everythi... See more

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Rated 5 out of 5 stars

WORDANS customer service is top notch—fast, helpful, and dependable. When a hat arrived damaged, Ross personally assisted me, resolved the issue quickly, and shipped a replacement right away. Quality... See more

Company replied

Rated 5 out of 5 stars

Wordans is a great place to order clothes, especially if multiple items ate required. Its great to be able clothes from a source in Canada. The undershirts i ordered were of excellent quality and arr... See more

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Rated 5 out of 5 stars

I just want to take a moment to thank Ross for his outstanding customer service. He was clear, patient, and genuinely helpful in resolving a situation that had initially caused me a lot of confusi... See more

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Rated 5 out of 5 stars

Ross has taken care of of query which normally is not entertained after sales. This kind of support only makes you confident in your future purchase. Thank you team!

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Rated 5 out of 5 stars

Ross was extremely helpful in helping me find my order when it was my own typo that created the chaos (for me). He was respectful and prompt in his replies and assistance!

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Rated 5 out of 5 stars

Ross was very helpful to resolve my issue! He was very clear and thorough when explaining the process! And how I may not run into the same issues going forward!

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Rated 5 out of 5 stars

Ross at Wordans was so helpful in resolving my issue with not receiving my items due to UPS.. He was very patient and I was very satisfied with the outcome.. Thanks again Ross!!

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Rated 5 out of 5 stars

If you have problems with your orders, they help you fastly and effectively. In my case, Lorenzo did it really well.

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Rated 5 out of 5 stars

Lorenzo was a great help in getting my order expedited and delivered before we left the country for a few weeks. His patience and persistence were greatly appreciated.

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Rated 5 out of 5 stars

Cristina was very helpful and kind, and responded promptly to my email. I didn't know what to expect and was pleasantly surprised with the caring response.

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Rated 5 out of 5 stars

Considering the error in my order, Ross took very good care of it and shipped the correct product right away! Thanks again

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Rated 5 out of 5 stars

Ross was really great at getting back to me in a timely manner when my shipment hadn't arrived. It came the next day, lol.

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Rated 5 out of 5 stars

Kick response to email and prompt resolution to amendment to shipping addr. Ross was curtious and prompt

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Rated 5 out of 5 stars

I had a problem with an order and Yaiza helped me very quickly and efficiently, she is very friendly. I highly recommend her!

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Rated 5 out of 5 stars

They have a great catalog and a fast customer service to help your needs. Cristina solved quickly an issue from my latest purchase, thanks for your help. Alex

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Rated 5 out of 5 stars

Roos was great. He helped me manage my purchase since I was having problems with the payment.

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Rated 5 out of 5 stars

Ross listened to my issue and responded very promptly with a good solution. I am happy with the outcome.

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Rated 5 out of 5 stars

Very clear and precise explanations. Ross was great to talk to. Excellent customer service

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Rated 5 out of 5 stars

Had to return a package because of it not being the right colour, Ross did an awesome job answering my questions, and getting me a refund (had ordered other shirts before refund was processed and was... See more

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Rated 5 out of 5 stars

I had a missing item and it was quickly and easily resolved!

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Rated 5 out of 5 stars

It is a very good place for products and services

Company replied

Rated 5 out of 5 stars

Lorrane is an amazing, she is always helpful and replies fast to requests. She is friendly and professional. I am very happy with the service!

Rated 5 out of 5 stars

The biggest purchase of t-shirts I have made ever. Excellent quality and good value for money. The shipment was fast and tracked.

Rated 5 out of 5 stars

Great customer service. Super hekpfull, quick answers and offers great solutions. Loranne was super nice.

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Company details

  1. Events & Entertainment

Written by the company

La fortaleza de la plataforma es ofrecer precios inmejorables. Wordans garantiza una negociación exitosa con sus proveedores favoritos, como Fruit Of the Loom, B&C, Russell, Gildan o Bella & Canvas. Ventas al mayorista y cliente final para todos y con total transparencia.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

We ordered T-Shirts and Polo shirts for…

This is an update to my previous review:

Just after I submitted my review in January, the next day I got an answer:
„…No problem we found the polos you can pick them up!“…..that was 11 days ago....no information for pick up or whatsoever. What a ridiculous support and careless answer. Probably just to cover the lack of accountability.

Today, mid of February 2024 we still do not have our polos, worth 240 Euro!!!!!!!…..The next step will be to use my legal insurance and engage a lawyer.

Order Number: W5517648 tracking number 102240000253782

Old review from January:
We ordered T-Shirts and Polo shirts for about 400 euro of them in November 2023. The quality of the t-shirts and polos is good but their support and logistic service is horrible. We still don’t have the polo shirts. They claim that they were delivered but they weren’t. The delivery receipt has a signature we don’t know. A good company would try to solve the problem but they rather try to blame us that we would have received something we never got. They basically say: we delivered, we don’t know to whom but that’s not our problem. No accountability!! After many hours on email, extremely slow responses if any and no proper follow up we are at the point of giving up. So, it’s just another online shop where you need to be ready to lose your money and not getting what you paid for.

30 January 2024
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Sentimos mucho lo que nos comentas, para nosotros es muy importante que la experiencia comprando nuestros productos sea positiva. Lamentablemente no hemos podido localizarte en nuestros sistema. Por favor indicanos el numero de pedido y uno de nuestros agentes te contactará lo antes posible.
Nuevamente mil disculpas por lo ocurrido y muchas gracias por tu paciencia.

Rated 5 out of 5 stars

Flexibility

Flexibility to acommodate purchase to customer regulations

23 November 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

¡Hola!
Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨

Rated 1 out of 5 stars

I paid CHF 240.85 and to nothing for it

I ordered 3 bag backs for CHF 59.02 but instead of the bags I got a first bill form Klarna of CHF 115.50 and 5 days later I got a bill form arvato a bill of CHF 240.85 with a enforcement note. So i paid and and got nothing for it. Be aware is is a scam!
The order No: W5359205

24 October 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Dear customer,

My apologies for any inconvenience. Could you please provide your order number? I tried to locate it in our database, but it didn't appear.

Thank you.
Regards.

Rated 5 out of 5 stars

Great service.

3 October 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

¡Hola!
Gracias por tu valoración de 5 estrellas.✨

Rated 5 out of 5 stars

Friendly

Great, quickly and efficient attention by a friendly staff.

18 September 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

¡Hola!
Gracias por tu valoración de 5 estrellas.✨

Rated 1 out of 5 stars

Wordans service is low to zero (pickup and post-sale)

Bought a product from Wordans with a free pickup in their offices in Barcelona.

Offered myself on the date and timeframe communicated to me.

Employee tells me at the door, I need to come back another time because the signature person is having a pause... Get sent back on the street as there is no opportunity to wait and get the door slammed without a better solution.

Following up to get a refund on the paid package they could not hand me over during their communicated timeslot, Wordans keeps replying next to the question asked and remains responding late with no solution provided for the questions asked.

It is a shame how low the quality of the service is, seeing the apartment office and attitude of the guy at the door, this looks like a scammy company with 0 service post-sale.

** got contacted with this request **

On the other hand, we are sorry for the message that you have left us as a review, we are willing to provide you with a coupon with an additional discount as compensation, so that your way of thinking towards us changes and we can demonstrate as a company that we comply with all our customers,

But it would be necessary the modification of the above mentioned review, as our office workers are always ready to help any customer in need.

******************************
It’s sad after months to see them react like this once this platform is providing the visibility of the malfunctioning at their office. Keep the money, I will leave my review as a heads up.

4 August 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Hello, We are very sorry about what you comment on, for us it is very important that the experience purchasing our products is positive. Unfortunately, we were unable to locate you in our system. Please provide us with your order number and one of our agents will contact you as soon as possible.

Rated 5 out of 5 stars

The attention provided by Lorena

The attention provided by Lorena, which has been very efficient;
The speed of service and the stock of product and sizes.

12 September 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

¡Hola!
Gracias por tu valoración de 5 estrellas.✨

Rated 5 out of 5 stars

Lorena was awesome providing us…

Lorena was awesome providing us information and helping us with our purchase. Wordans is the best place to find high quality clothing, we will repeat!

1 October 2022
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

¡Hola!
Gracias por tu valoración de 5 estrellas.✨

Rated 5 out of 5 stars

Everything went right

Everything went right, they were so kind by mail, phone and ehen I got there to pick my t-shirts.

22 August 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

¡Hola!
Gracias por tu valoración de 5 estrellas.✨

Rated 5 out of 5 stars

Satisfied

Lorrane very helpful

1 August 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

¡Hola!
Gracias por tu valoración de 5 estrellas.✨

Rated 5 out of 5 stars

Answer very quickly

He resolved my question

14 June 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨

Rated 5 out of 5 stars

My experience with purchasing two red hoodies

My experience with purchasing these two items from Wordans was great. Both items arrived on time. And, when I went to the company's BCN-based picking point I was to pick them up, the person who opened the door (Lorena) gave me a warm smile of welcome and very quickly handed them to me. That smile made my day, so thank you so much. A smile is a universal greeting that transcends languages and customs — as we all can understand what a smile is, when we see one. : - )

12 June 2023
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Gracias por tu comentario, estamos encantados de poder ofrecerte el mejor servicio.✨

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