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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, designs, and overall fit. Consumers appreciate the stylish and versatile nature of the clothes, finding them suitable for various occasions. People also value the quality of the fabrics used, noting that the garments are well-made and durable. The company's delivery service receives positive feedback, with reviewers highlighting the speed and efficiency of order fulfillment. Consumers appreciate the easy ordering process and the straightforward returns policy. The customer service team is also commended for their helpfulness and efficiency in resolving queries and issues. People feel confident in the service provided, making them happy to spend their money at this store.

Based on these reviews

Rated 5 out of 5 stars
Verified

I was very impressed with the ease of ordering and payment. No fuss about using an address different from mine (sent to my daughter). Choice of swift payment methods and reasonably priced postage, th... See more

Rated 5 out of 5 stars
Verified

I bought the Wells waterproof coat and it was much too big so I returned it, for free, via the Post Office, using the paperless QR code. I'm someone who will put off returning things if it's too compl... See more

Rated 5 out of 5 stars
Verified

I made all the mistakes possible I missed the collection I made several telephone calls to the wrong places Then I telephoned BODEN and all my queries were sorted I got details to make the ret... See more

Rated 5 out of 5 stars
Verified

Having searched for a warm waterproof coat for my little grandson I found just what I was looking for at Boden.It was easy to order,communication was excellent and the coat was exactly the quality I h... See more

Rated 3 out of 5 stars
Verified

I ordered two dresses in the sale. I was told that one was unavailable after the other one had been dispatched instead of being told the order had changed first and giving me the option to cancel or u... See more

Rated 3 out of 5 stars
Verified

The product I purchased does look good, but a pair of trousers without pockets in this day and age is a crime against women. Also the recycled plastic lining, while being an eco victory in some terms,... See more

Rated 5 out of 5 stars
Verified

Fabulous first order - sale item, naturally! My friend has this particular dress in now 4 different shades, and I was jealous! So I bagged one for myself in the sale. Perfect from start to finish. My... See more

Rated 5 out of 5 stars
Verified

For my order, I can say this: stunning, trusted clothing. Correct sizing. Good fabrics & classy styles! You cannot say these things about all clothing shops, online or otherwise. Prompt arrival (consi... See more

Rated 5 out of 5 stars
Verified

I like the speed with which my orders arrive, as well as the updates about the delivery of the order. The items are well packaged and have so far always arrived in perfect condition. Then of course th... See more

Rated 5 out of 5 stars
Verified

Shopping with Boden is easy and fun. I usually find what I am looking for and in this case it was dresses for an Halloween present for our grand children. The shopping experience was effortless and... See more

Rated 4 out of 5 stars
Verified

Nice waterproof coat . Size 16 is roomy but may need to accommodate thick jumpers. Will suit town outings as well as country and will keep lower half more dry than a jacket but without restricting wal... See more

Rated 4 out of 5 stars
Verified

Lovely fabrics, great styles & colourful. Lots of compliments :-) Only wish their petit range was larger! Very quick delivery & returns. Great sales :- Given 4 star as expensive brand…

Rated 5 out of 5 stars
Verified

I have been a customer of Boden since its inception, I am now nearing my 80th birthday having over the years bought not only for myself but for babies, grandchildren, teenagers and my husband. I can s... See more

Rated 3 out of 5 stars
Verified

Customer service staff very polite and helpful. Unfortunately, clothes were a disappointment. The velvet trousers were not as good a quality as M&S yet more than twice the price. The beautiful houndst... See more

Rated 5 out of 5 stars
Verified

Ordered a few items but unfortunately none of them were right in terms of the look and fit. I was so impressed with the speed of their returns process. Within a week I had returned the items, received... See more

Rated 5 out of 5 stars
Verified

This order was to replace part of an order stolen from my doorstep. Boden customer service were so very helpful and generous over this incident, which was in no way their fault. They went over and b... See more

Rated 5 out of 5 stars
Verified

Lovely cashmere cropped cardigan in black! Sadly the cashmere isn’t as thick and luxurious as a much loved similar item from several years ago. Excellent service, packaging and delivery as always.

Rated 5 out of 5 stars
Verified

Beautiful dresses, lovely quality soft fabric, fast delivery. I ordered two dresses with the intention of only keeping one but I loved them both so much that couldn’t choose so I kept them both!

Rated 5 out of 5 stars
Verified

I have found a style and dresses that suit my body and my height perfectly. Both versatile, stylish and flattering and the patterns and colours are wonderful. I enjoy wearing dresses again. So nice... See more

Rated 3 out of 5 stars
Verified

The skirt was not for me as it was advertised as flared but was in fact pleated. I had to return it but found the return process tricky as there appeared to be no way of returning to the previous pag... See more

Rated 5 out of 5 stars
Verified

Boden clothes are quality fun designs Boden service is quality quick postage a customer service you can feel confident with Boden is expensive for me personally but I never regret spending my precio... See more

Rated 5 out of 5 stars
Verified

Always a smooth experience when purchasing or returning an item. Bonden clothes are fabulously good quality although a bit pricey. However, worth it especially when they have offers .

Rated 5 out of 5 stars
Verified

I love, love, love Boden clothes. The quality is always superb and the prices are very reasonable. My mother wore a Boden dress which I chose to her 90th birthday party, I have so many pairs of Boden... See more

Rated 5 out of 5 stars
Verified

Great company clothes are really nice quality good sizing different to clothes you find in other company’s very cute and colourful . Easy checkout and fast delivery .also very good communication 5 s... See more

Rated 4 out of 5 stars
Verified

Very happy with all Boden clothing I have purchased. Lovely style and quality. However the delivery company used (Evri) is highly unreliable and 50% of my parcels have gone missing which puts me off... See more

Rated 3 out of 5 stars
Verified

I really like the design of the cardigan I purchased but did feel the quality could be improved - with only a couple of wears, it's bobbling. The children's jumper is lovely but is a bit itchy on the... See more

Rated 5 out of 5 stars
Verified

Interesting selection of clothes. I would like a few more skirts.I find mohair rather itchy. I do not like long jumpers or overlong sleeves. Everything in proportion. Excellent to have so many dr... See more

Rated 5 out of 5 stars
Verified

I have ordered several items from this company recently they are all beautifully made and look fantastic. I’ve only just discovered this brand but I’m now addicted I shall be ordering regularly to up... See more

Rated 5 out of 5 stars
Verified

This was my first purchase from Boden & I'm delighted with my dress, fits perfectly & lovely fabric. I have has superb service from ordering to delivery. Thankyou Boden & your team xx

Rated 5 out of 5 stars
Verified

We bought this for our youngest child and Boden proves every time a high quality, beautiful design, waterproof and warm - ideal for a lasting winter cost!

Rated 5 out of 5 stars
Verified

Ordering was easy to do. I'm 85 and often find Ordering complicated. Yours was straight forward and guick.You use Royal Mail which means my parcel ended up at my door (which some don't)and fast. Plus... See more

Rated 5 out of 5 stars
Verified

This was my first purchase from Boden. The product was as good as it looked online. Good quality and a perfect fit although I did not use the size they estimated I would need on their calculator. I... See more

Rated 5 out of 5 stars
Verified

I am a longtime customer of Boden, notably for their stylish good quality clothing, shoes and accessories - many of which have lasted for over ten years! I continue to be satisfied with their products... See more

Rated 5 out of 5 stars

Well made clothes/quick despatch times/ returns are refunded promptly. Boden make the whole process of ordering, buying and returning items online an easy process.

Rated 5 out of 5 stars
Verified

I recently bought their Mila velvet top for my birthday and it is everything I hoped it would be. The colour is great, it hangs beautifully and has enough detail to be special yet still understated.

Rated 5 out of 5 stars
Verified

Great experience! Great delivery. The clothes were sublime, but not all if the choices fitted me! So, smooth return too! Overall, very good experience. Thank you.

Rated 3 out of 5 stars
Verified

Good selection of products. Quick service. I ordered swimming costumes, which were large considering my height. No option for petite versions. Otherwise would recommend.

Rated 5 out of 5 stars
Verified

I can rely on the quality of your fabrics & the garments are smart/casual & well made. Regular passing comments are very much appreciated! Thank you, Boden.

Rated 5 out of 5 stars
Verified

I purchased the dress, it was in the discount which caught my attention. I love the dress, the colour, material is very well put together. I have a few dresses purchased in the past and still feel com... See more

Rated 5 out of 5 stars
Verified

As always, the items I purchased are of their usual high quality, design and fit, and I have kept them all ! However, the" oxblood shoes," now described by you as" DEEP oxblood," are very dark and... See more

Rated 5 out of 5 stars
Verified

Superb linen dress, perfect fit, light & comfortable! Ideal for holiday! Bought size 10 in blue & white colour, it’s true to size! Very happy with this summer dress.

Rated 5 out of 5 stars
Verified

Quick delivery arrived next day lovely soft coat love that boden do a range of different bright colours Grandson loves it ⭐️

Rated 5 out of 5 stars
Verified

My first time ordering. The process was very simple. The clothes quality is wonderful, great vfm. Would welcome a few styles in petite sizes. Overall, I will be buying again and will recommend to fri... See more

Rated 5 out of 5 stars
Verified

The wide leg jeans are the perfect shape, I have slim hips and a middle-age waist and tummy. The elasticated back is perfect. Otherwise I’d have to buy the next size up to fit my waist, and have too m... See more

Rated 5 out of 5 stars
Verified

Bought 2 beautiful dresses in the sale as I wasn't sure of mu size. Quick delivery. Quick refund of the returned dress. Excellent quality and great customer experience.

Rated 5 out of 5 stars
Verified

Boden have the most amazing unique items that are very good quality. The patterns and styles are fab. Delivery and customer service are fantastic.

Rated 5 out of 5 stars
Verified

I like so many of your clothes, it's a pleasure to shop on your website & ordering is easy. So are returns & your customer services is most helpful always.

Rated 5 out of 5 stars
Verified

I bought my daughter some beautiful clothes in the Boden sale. They're not cheap but the quality is lovely and I really like the bright colours and child-friendly designs. Delivery was fast and everyt... See more

Rated 5 out of 5 stars
Verified

Went wild in sale buying for me and my mother-6 dresses. Parcels arrived promptly. Dresses were mix of winners and losers. Fabrics for all were great. But fitting, patterns and styles were a mixed bag... See more

Rated 3 out of 5 stars
Verified

As usual, my parcel never comes had to ring you up and the courier had lost it yet again Eriv I wish Boden would ask how we what it sent as we pay for it So yet again, very disappointed with it had... See more

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Company details

  1. #109 of 271 best companies in Ladies' clothes shop

Written by the company

Eclectic, British style.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Fast service

Fast service, easy delivery and great shoes. Easy returns on the alternate sizes I ordered.

22 September 2025
Rated 5 out of 5 stars
Verified

Excellent Customer Service

One wrong item sent initially but the customer service was amazing and got the correct item sent out immediately, so helpful and easy to deal with. The shirt and trousers are lovely quality as always and great fit!

2 October 2025
Rated 2 out of 5 stars
Verified

Baggy leggings are not a good look!

I have leggings from Boden that I purchased 10 years ago that are still great, but these were a very poor fit. I tried 2 different sizes but the legs were still baggy. This is such a shame as the fabric is a good weight, they have a good high waist and they seem to be well made. I wasted £8 on postage and I’m very disappointed.

2 October 2025
Rated 4 out of 5 stars
Verified

I like the style of these jeans but too long!

I like the style of these jeans and they are a good fit for me. The denim has a good weight that feels soft and comfortable and warm for the winter months. The legs are straight and not too wide but I have to say that they were too long despite ordering petite. I had to have them shortened. Petite is usually just right for my height.

2 October 2025
Rated 3 out of 5 stars
Verified

Poor delivery service

I really wish Boden would offer royal mail delivery. Evri just did not attempt to deliver and before I knew it the parcel was on its way back to Boden. Excellent customer services but ive given the experience a lower rating because Evri are poor. I was looking forward to getting this top as it was the only one left in my size but it wasn't to be.

2 October 2025
Rated 5 out of 5 stars
Verified

If you don’t want to dress your child like a mini version of yourself, then come to Boden.

I’ve been buying children’s clothes from Boden for years and absolutely love this brand. The quality, comfort, and distinctive design make Boden truly stand out on today’s high street.

If you don’t want to dress your child like a mini version of yourself, then come to Boden. The brand celebrates the true spirit of childhood — full of colour, fun, and cuteness — giving children a sense of joy that few other brands can match.

Delivery is always reliable and impressively quick, usually arriving within 24–48 hours of purchase.

26 September 2025
Rated 5 out of 5 stars
Verified

Boden customer service is class

Boden customer service is class. They were able to sort my order issue without hesitation and with ease. I love the brand and the clothes are amazing and British made. I ordered a velvet jacket. The fit was perfect and the package made the experience even more beautiful and treasured

2 October 2025
Rated 5 out of 5 stars
Verified

Good quality products

Recently I bought a navy colour rcardigan with gold buttons, it fits perfectly and looks very stylish. I will wear it a lot this winter.

2 October 2025
Rated 5 out of 5 stars
Verified

Fuss free shopping with Boden

I love shopping on this site because I am a petite size and I am so happy that always find a dress in the size that suites me. I also love that their returns policy has a no quibble and straight forward service.

27 September 2025
Rated 5 out of 5 stars
Verified

Perfect outfit.

Beautiful outfit that is just that bit different to anything you see on the high street. Excellent service as came within 3 days of placing the order. I cannot comment on the accuracy of the sizing as it is a present.

29 September 2025

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