Fleur Telecom Reviews 1,894

After a week of no connection, unhelpful emails and general blah I hit lucky when Norbert answered my call to Fleur. He called me back when he said he would, and then guided me through the reconfigur... See more

Spoke with Sarah about the technical reasoning behind the closing down of my landline access to cheap international calls due to everything joint digital. While I wasn’t too happy about it, I was give... See more

Once I got through, both the assistants were great, very helpful. It just took a while to get through and thr music was tedious. 😁

The person I spoke with was very helpful and efficient.

Having had an error filed order get mucked up I had the joy of finding Grant in their CS team. He was clear, professional, knowledgeable and efficient. He solved the issues and we concluded that no up... See more

Have been with Fleur for many years since Talk Talk passed all their rural business to Fleur. Fleur has provided an excellent service at all times over the past 10 years or so for me. Spoke to Adrian... See more

Ever since Fleurtelecom took us over from Talk Talk I stopped dreading the prospect of having to ask for my last name to be spelt correctly. Fleurtelecom managed to do that within minutes, and has r... See more

We have been with Fleur now for many years. There have been several issues in the past, but all were eventually resolved. The main negative point is that it can often take quite some time to get thro... See more

Ticket 2242752. Nobert solved the problem with my new Router.The router itself had not been set up correctly before dispatch to me. Nobert new what the issue was and was able to insert the correct... See more

I needed to change my direct debit and George Cuffe on the chat was brilliant, quick and efficient! never had such good customer service from a telecoms company!!

Liam and Norbert went above and beyond in helping us rectify the glitch to our broadband today .. very polite professional and patient .. we’re grateful to them and would honestly recommend Fleur and... See more

My internet has been off for some time. Sarah was amazingly helpful and offered practical advice. She was very patient when explaining what I needed to do and stayed on the line while I carried out h... See more

Sarah was the technician to whom I spoke today. A fault had developed with the Voip to my phone. All had been working fine until yesterday when my line registered busy when a friend tried to call. Tr... See more

Great surprise to wait just a couple of minute before I got to speak to Alan. He diagnosed my issue immediately, in relation to my emailed feedback, and advised on the easy fix. He also went out of... See more

The young lady, Laura, was most helpful. Answered all of my queries with aplomb and certainty, so fully aware of all aspects of her subject.

Excellent rapid response from Sarah to my issue of very low internet speed. OpenReach investigated the following day, and fixed the problem. Historically, on the very few occasions I have needed to c... See more

When I first got in touch with Fleur Telecom to report a fault with our landline & internet, the customer service was utterly useless. It dragged on without any positive action taken, & my elderly... See more

An enquiring call to my long term service provider could not have been better. Grant was friendly, knowledgeable, courteous & extremely helpful. To be honest, we have been very satisfied with Fleur... See more

I had an ongoing issue with my landline not working but when I rang Fleur Telecom today to report another fault, Sarah managed to resolve it. She was very helpful & talked me through the steps I had... See more

Although I have had issues with Fleur in the past I have to thank Khimalli who very patiently talked me through the process to reconfigure my router. Brilliant.I also had help from one his female coll... See more

I initially contacted Fleur Telecom via Chatline but was suddenly cut off mid typing. It was then I called and was put through to the most helpful, pleasant, lovely lady called Mindo. What a pleasure... See more

I would like to commend Vince Clark for the support he has given us during the time that Mum's phone was not working. She has a red button and so the phone is essential, she did have a fall whilst th... See more

I called yesterday and it was poor Spoke to someone at length who said they would transferred me and put me back on hold on main switch board Same again today ….frustrating!! However a young gent... See more

With rising prices, i decided to compare prices with other broadband providers. Fleur Telecom are my current provider, so called them. A better deal was given, so I decided to remain with them. So it... See more

I've spoken to three FT staff in the last week - all of them were cheerful, helpful and knowledgeable - and, most importantly, they actually listened to me. What a pleasant change from other customer... See more

I have been a customer with Fleur telecom for several years now and have never had a problem with their broadband service. I work from home and need a connection I can rely on. Today I contacted t... See more

amazing team always fast to help. George Cuffe was extreamly helpful in fixing an issue i had

The advisor Ryan D was excellent.Explained everything very clearly as I'm not technical, put me on a better tariff and arranged for me to have a new router installed as my current one is totally inade... See more

Alan, from 2nd line tech help was cheerful, understanding and very helpful. After being shoved from pillar to post over some 72 hrs, trying in vain to effect a simple One Touch Switch to another prov... See more

Excellent service from Sarah this morning. We had a problem with the router/WiFi and she talked me through step by step to reinstate it. Friendly, very helpful and patient. Not only this but she also... See more

After many many phone calls to get our fibre broadband completed with no success, I was put through to Will in Orders who sorted the whole fiasco out for us. I can’t praise nor thank him enough, an as... See more

Actually phone to check the leaving cost as we had decided to change to EE/BT having previously spoke to someone who tried to offer us a deal that didn’t match with ET/BT, I spoke to Adam and he in... See more

We have been fleur for years & have always had great service. I had a tech issue which meant no broadband & Norbert solved the issue for me. He was very patient & concise as i am no tech genius . Than... See more

I spoke to a very helpful gentleman who when I explained my circumstances ie widow/senior citizen I was able to obtain a new more affordable package. I have been with Fleur for many years so was gla... See more

Norbet was excellent - very patient and provided clear and reassuring guidance to help me. Good knowledge and delivered with understanding and empathy. Thank you

The lady on the phone was very helpful and supportive unlike the email reply I got was very short and blunt

The people I spoke with were extremely helpful what let the company down was the length of time it took to answer the Phone over 40 mins at one point!

My phone call this morning was totally amazing his humour and the fact he sorted my problem out so efficiently was brilliant and a good start to my week Thank You

Sarah was a great help with the final 'porting' of our ongoing home telephone number when we had full fibre installed - the new router had to be reprogrammed typing in several codes using our tablet... See more

Receptionist was very helpful. Aware of her facts and made the switch so confidently.

We wanted to upgrade to full fibre, spoke with Laura who explained the contract very well and made the process very easy to understand

Laura was very patient with me as I'm not very technological! explained everything clearly and answered all my questions. Thank you.

Adrian was very helpful and sorted out my phone account and put me on a better contract.

Well I was so confused before calling fleur telecom once I spoke to Ajey everything was a lot better ..big help and I do thank him a lot

Very helpful operator. Helped me to a much better deal.

Sam was clear in conversation, pleasant and explained everything in a concise manner. Thank you.

Lady explained everything and passed me to team for renewing contract

Very helpful customer adviser. Explained everything so I understood what was going to happen

I would like to thank Sophia for her care and attention to detail in discussing the renewal of my contract soon to expire. She examined various alternatives to identify the closest match to my current... See more