Go-Electrical Reviews 25,985

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the competitive pricing and efficient service provided by Go-Electrical. Many highlight the ease of navigating the website and the speed of delivery, often exceeding expectations. Consumers appreciate being kept informed throughout the ordering and delivery process, with regular updates via email and text. A significant number of reviewers specifically praise the courier service, DPD, for its exceptional tracking capabilities and accurate delivery timeframes. People also value the careful packaging of items, ensuring they arrive undamaged and in perfect working order. Overall, the consensus is that Go-Electrical offers a seamless and satisfactory online shopping experience.

Based on these reviews

Rated 5 out of 5 stars

I have no hesitation in highly recommending Go-Electrical. What a "find" .... I was looking online for a Dyson v12 Detect slim Absolute Cordless vacuum cleaner and found just the model I wanted £17... See more

Rated 5 out of 5 stars
Verified

Our old Dyson died and we decided to buy new one. Go-Electrical was much cheaper than anyone else. At first, Paypal wouldn't work so I rang the company and got an instant response. The gentleman s... See more

Rated 5 out of 5 stars

Ordered on-line on Saturday 5th July a Sebo X7 cleaner. On Monday received an e-mail saying it had gone out of stock, but was offered an upgrade Sebo cleaner at no extra cost. I accepted and the clean... See more

Rated 5 out of 5 stars

I had researched the make, model and price range for my new Sebo hoover extensively for the new carpet. Go-Electrical was not only the cheapest, but the reviews were all sooooooo positive. The model... See more

Rated 5 out of 5 stars
Verified

Next day delivery, brilliant price and prompt and friendly communications, couldn't ask for more from a company. The website was easy to navigate, simple to purchase from and offered the best prices a... See more

Rated 5 out of 5 stars
Verified

Approximate delivery day slightly delayed but Go Electrical phoned me , explained why and apologised. This was not a problem as delivery date was not an issue for me. New date to suit me was agreed... See more

Rated 5 out of 5 stars
Verified

Go Electrical had the perfect electric fire for us. Ordering online was easy and the fire was delivered in quick time. Very pleased with the purchase

Rated 4 out of 5 stars
Verified

Delivery was quicker than date given. Ordering was easy. The vacuum cleaner is brilliant. The only downside was they put the extra bags I bought in with the same box, and thoughtfully flattened the bo... See more

Rated 3 out of 5 stars
Verified

Bought Delonghi air conditioner from Go-Electrical and it works fine. Delivery was not clear as there was no communication at all from either DeLonghi or Go-Electrical about when it would come. But it... See more

Rated 5 out of 5 stars
Verified

Hi, your service was fine but please change your delivery agent parcelforce are useless everytime I order anything and they are delivering they are at least a day late! If they are charging you for 2... See more

Rated 4 out of 5 stars
Verified

Worked great for me . Bought a Roberts Stream 217 Dab Radio for £40 lower than recommended priced and delivered standard delivery with no extra charge 2 days later with ParcelForce who gave option s... See more

Rated 3 out of 5 stars
Verified

Go-Electrical would have received 5 star from me. This was frustrated by my effort to contact support. I tried 3 times, but received no reply, so I was left hanging in the air wondering what was goi... See more

Company replied

Rated 4 out of 5 stars
Verified

Fantastic price on product I wanted, service was all done online, I ordered before work in the morning and received prompt efficient delivery with up to date email & text information from delivery com... See more

Rated 3 out of 5 stars
Verified

Overall happy with the service. Two issues. I received the wrong colour radio and it didn't come with an invoice or returns instructions. I needed the radio for a planned event and returning it would... See more

Company replied

Rated 4 out of 5 stars
Verified

I get drawn to your site by eblasts advertising sales items. The shopping experience is Ok, site a little clunky not as slick as say Amazon or John Lewis. The outer packaging used for shipping gets t... See more

Rated 3 out of 5 stars
Verified

Found on Google had just what I needed a deleted accessory for my old machine. Ordered and paid via online was expecting couple of days later....didn't arrive. When I called the polite young chap d... See more

Rated 3 out of 5 stars
Verified

I feel very strongly that Go- Electricals were advertising free p&p when in fact it was only free if you live in England.I was in the process of checking out when i noticed i was being charged £13 p&p... See more

Company replied

Rated 4 out of 5 stars
Verified

Product excellent and promptly sent. Not your fault but delivery was made to Northfield LANE wheras we live in Northfield PARK. Product was correctly addressed. Careless carrier. Fortunately the... See more

Rated 5 out of 5 stars
Verified

I thought I had posted a review (a few days ago) on Trustpilot, but it now mysteriously seems to have disappeared. It was very favourable. The radio was very well packed and arrived incredibly qui... See more

Rated 4 out of 5 stars
Verified

Very fast service and a responsive customer service team that always replied to my emails within 24 hours. One star is docked for having initially missed my delivery instructions that the team caught... See more

Rated 3 out of 5 stars
Verified

I rang the office before ordering to get an estimated delivery date as the delivery address was dependant on that. The package did not arrive. The disappointing thing is that unlike almost every othe... See more

Company replied

Rated 3 out of 5 stars
Verified

I am not certain the fire is working properly as it seems to cut out unexpectedly. The switches are in a very awkward position. When the parcel arrived, both bags of decorative coal had burst: ever... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered a vacuum cleaner, Go-Electrical had the most competitive price, they used DPD who delivered it the next day I believe. Used PayPal and kept me informed of progress of the order via email. Th... See more

Rated 3 out of 5 stars
Verified

Fire was delivered very promptly, although not in a box made for the fire. The fire had no instructions, the tapped holes for the screws were not deep enough to tighten the screws so I had to add 2 s... See more

Rated 5 out of 5 stars
Verified

I was more than happy to order, following conversation directly with the sales staff. It was easy, friendly and all that was promised was delivered....The DPD courier was the best service I have exper... See more

Rated 5 out of 5 stars
Verified

From the moment the order was placed I received fantastic service! Delivery schedule from dpd was amazing too! Updates on the exact whereabouts of my order, to within 15 minutes, all included as d... See more

Rated 5 out of 5 stars
Verified

We purchased a Bosch food processor from Go-Electrical, the price was the cheapest anywhere on the net. From the get go the service was wonderful we were sent several emails confirming our order a... See more

Rated 5 out of 5 stars
Verified

Very please with my new Bosch Freestanding Mixer. Thank you so much. The communication from the courier service was great too, with a text to tell me when they would arrive, including a one hour w... See more

Rated 5 out of 5 stars
Verified

First time we have used Go-Electrical, but not the last! Price for Miele Vacuum Cleaner far better than local stores. Ordered on the 25/1, delivered on the 28/1. Tracking system used on the day of d... See more

Rated 5 out of 5 stars
Verified

The Dyson AM05 which I purchased was substantially cheaper than any other website or retailer. I was kept informed by email of order progress and it was delivered exactly when it should have been. The... See more

Rated 5 out of 5 stars
Verified

Delivery was quoted 3-5 days - parcel actually came on the 3rd day. The courier service DPD was exceptional. Tracking was 100% & their predicted delivery time frame was spot on. Item was well packed... See more

Rated 5 out of 5 stars
Verified

I ordered a blender from this website and it was despatched the next day and delivered the day after by DPD. Communication was great - I was notified of despatch by e-mail and also received a text... See more

Rated 5 out of 5 stars
Verified

Although I had a problem with the item I purchased, It was dealt with straight away. I was offered a new replacement and they arranged the return of the item or a full refund. The courier service DPD... See more

Rated 5 out of 5 stars
Verified

I found Go electrical on the web my item was very well priced and could not be beaten by any other retailer, my only concern was that i normally shop with John Lewis due to the customer service... See more

Rated 5 out of 5 stars
Verified

I purchased a dualit toaster because they had the colour I wanted and it was a little cheaper than high street price. I purchased with PayPal very late Monday it was with me for 12pm Wednesday. I mus... See more

Rated 5 out of 5 stars
Verified

From ordering to delivery, was kept informed throughout, and sent regular emails and texts on whereabouts. Go Electrical used DPD who are excellent, you can even track the driver and see where they ar... See more

Rated 5 out of 5 stars
Verified

The web site was very easy to negotiate and price competitive. A quick and efficient service the delivery was straight forward via DPD. My Krups filter coffee maker stopped working after 15+ years and... See more

Rated 3 out of 5 stars
Verified

The price is fantastic and the speed of dispatch is good. The only let down is the packaging: it was packaged inside another box and so the original item was packaged side down which caused damaged t... See more

Company replied

Rated 3 out of 5 stars
Verified

Courier service was quoted for dispatch, which can be quicker than snail mail, so after 1 week of non receipt of goods I started to ask questions. It was then I was told it had been dispatched via sna... See more

Rated 4 out of 5 stars
Verified

Great price and fast dispatch. They lose a star because they use ParcelForce as their courier. Parcelforce is the worst courier company in the UK and messed up the delivery (as they have time and ti... See more

Rated 4 out of 5 stars
Verified

Go-Electrical were brilliant slight moan about Parcel Force, we ordered on Friday, their online tracker said it had been loaded on vahicle Saturday. It did not arrive, where was it? Had it been wron... See more

Rated 4 out of 5 stars
Verified

The only down side was sending an automated message to my land line presumably to let me know approximate time of delivery. When pressing the number 1 to hear the message it did not relay the message... See more

Rated 3 out of 5 stars
Verified

Price was very competitive. Requested on 2 occasions that they call 1 hour prior to delivery, then recieve a call informing me the driver is at the delivery address. My wife then drove 10 miles to mee... See more

Rated 4 out of 5 stars
Verified

A good company to deal with as delivery was only slightly late (Next day after estimated delivery). Goods were in first class condition and well packaged. The price paid was far cheaper than any compa... See more

Rated 4 out of 5 stars
Verified

Just purchased a Dyson V7 Animal cordless vacuum, which was very competitively priced. What was even more amazing was it took only two days to arrive. Whilst this review is about Go-Electrical,... See more

Rated 4 out of 5 stars
Verified

Dyson vacuum was the best price we could get. Delivered within 2 days of ordering which was great. Only question mark was that the delivery company did not contact us to say when it would arrive unt... See more

Rated 4 out of 5 stars

Well pleased with price and dispatch of order, asked NOT to deliver on a Tuesday so Parcel force decided to deliver Tuesday ! Had to collect it next day from post office (large parcel ) also email l... See more

Rated 5 out of 5 stars

Go Electrical had best price for my new Dyson so I ordered and was delivered two days later. First class product, Prompt delivery, good communication with Go-Electrical and very efficient. An easy eff... See more

Rated 5 out of 5 stars

Fantastic customer service as always! Ordered an air-con unit today for my pregnant daughter who is struggling with the heat. Called up to request delivery date and the team immediately ensured that t... See more

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Company details

  1. #34 of 135 best companies in Kitchen supply shop
  2. #35 of 136 best companies in Appliance shop
  3. #54 of 204 best companies in Electronics store

Information provided by various external sources

Go-Electrical is a partnership between a leading North-East England electrical retailer established for over 80 years and a modern e-commerce outlet offering the best of experience and knowledge on a wide range of electrical products from some of the world's leading brands at low prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Go Electrical had best price for my new…

Go Electrical had best price for my new Dyson so I ordered and was delivered two days later. First class product, Prompt delivery, good communication with Go-Electrical and very efficient. An easy efficient process throughout. Thank you.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

CT7 crimper is absolute waste of time…

CT7 crimper is absolute waste of time and money.

18 July 2025
Unprompted review
Go-Electrical logo

Reply from Go-Electrical

Hello. Thank you for the review. Unfortunately we think you may have the wrong company. We are Go-Electrical based in the North East of England supplying kitchen appliances and accessories. We do not stock a CT7 Crimper on our website. The company you may be reviewing is based in the North West of England. Many thanks. Go-Electrical.

Rated 5 out of 5 stars

Best Price and GREAT Customer Service

I have no hesitation in highly recommending Go-Electrical. What a "find" .... I was looking online for a Dyson v12 Detect slim Absolute Cordless vacuum cleaner and found just the model I wanted £170 LESS than most top names online!
I ordered it Monday 7th July, and it was delivered to Seaton, Devon on the 8th. That's what I call good service!
I must also state that their Customer Service staff were speedy in getting back to me with my query before purchasing. They rang back after five minutes, as promised. (Spoke to Kelsey) When we need anything electrical we shall have no hesitation in using this excellent shop again.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer relations…

Ordered on-line on Saturday 5th July a Sebo X7 cleaner. On Monday received an e-mail saying it had gone out of stock, but was offered an upgrade Sebo cleaner at no extra cost. I accepted and the cleaner arrived at 9.00am on Wednesday 9th July. Excellent service and customer relations. I will not hesitate to order from Go-Electrical in future.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service as always

Fantastic customer service as always! Ordered an air-con unit today for my pregnant daughter who is struggling with the heat. Called up to request delivery date and the team immediately ensured that the unit went out of the warehouse the same day!! Can’t thank them enough! Same air con unit as mine, which I also bought from them a few years ago: the de longhi N82 ECO. Great unit very cool and quiet.

16 June 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent people to deal with.

Approximate delivery day slightly delayed but Go Electrical phoned me , explained why and apologised.
This was not a problem as delivery date was not an issue for me. New date to suit me was agreed and delivery received on time.

11 February 2025

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