Just Eat Reviews 30,285

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various aspects of the service. Consumers are particularly unhappy with their orders, often citing issues with accuracy and missing items. People also report negative experiences with the delivery service, mentioning delays and unreliability. The refund process is another sore point, with many reviewers feeling that their claims are unfairly denied. Furthermore, a lot of consumers feel that the customer service is not helpful. The overall sentiment regarding the service is also negative, with reviewers describing it as a "joke" and a "shambles".

Based on these reviews

Rated 1 out of 5 stars

Shameless company. I cancelled an order within five minutes because just eat tried to charge me £45 for two medium domino’s cheese pizzas. Order was cancelled but they still took my money and refuse... See more

Rated 1 out of 5 stars

Order was incomplete. The driver came to deliver the grocery and said that another driver is coming with the rest of the stuff. However no one arrived. When we raised this with Just Eat, their respons... See more

Rated 1 out of 5 stars

It’s as bad as everyone has said. I’m just reaffirming. Do not use this company unless you want cold food delivered 2-3hrs late, with no way of cancelling, getting a refund or speaking to customer ser... See more

Rated 1 out of 5 stars

Food was order by me for staff lunch at work as appreciation for the hard work everyone had put in. Therefore when less than half the food arrive there was many disappointed faces as well as hungry be... See more

Rated 1 out of 5 stars

would give minus stars,ordered 4 meals saturday,hour later after driver had multiple drops arrived with 1 wrap meal that didnt order,refused take it back,3 hungry kids and £37 out pocket,they ask for... See more

Rated 2 out of 5 stars
Invited

Stop adding charges to the end of the order. Delivery expensive then added surcharges, before you know it additional £5 added to you order. Also stop adding a percentage to menu items, cheaper to orde... See more

Rated 1 out of 5 stars

Received an offer - Great! Ordered fron Co-op about just after 9pm with approx 30 mins expected delivery and driver assigned. Kept getting longer... When it started saying delivery after midnight I (p... See more

Rated 1 out of 5 stars

Declined a refund for missing items. I ordered 2 subs from Subway but only 1 was delivered. I requested a refund for the missing sub but it was declined with the message "We've looked into everythin... See more

Rated 2 out of 5 stars

Yet another company that's a victim of its own success. Customer service has continued to go down hill for years and now when dealing with order issues, like food missing and not being delivered. They... See more

Rated 1 out of 5 stars

Last time - issuing a chargeback to get my money back. Was sent the wrong food and got an email back saying “on this occasion were unable to help”. Ok, but your restaurant partner SENT THE WRONG F... See more

Rated 1 out of 5 stars

Despicable almost fraudulent customer service. Order didnt arrive, just eat said can only refund with photo evidence. Think responses were ai. No human could be so ignorant . Just eat should be ashame... See more

Rated 1 out of 5 stars

Absolute joke of a company, drivers sit at restaurants waiting for more order to come in while your food gets cold...over an hour for a mcdonald's I don't think so! Complain to customer service and... See more

Rated 1 out of 5 stars

Absolutely atrocious company. I ordered delivery on Sunday evening at 19:30. It finally arrived at 21:30 with no explanation or communication. There was no way to cancel the order without being fully... See more

Rated 1 out of 5 stars

I’ve decided to delete the app now as too many times the delivery has been delayed massively due to their drivers stealing our food. I know it’s probably a minority, but after speaking with many resta... See more

Rated 1 out of 5 stars

Complain about missing items and cold food this is the reply I got from just eat Thank you for contacting us about your recent order 657059492. We're sorry to hear you didn't have the great ex... See more

Rated 1 out of 5 stars

I used just eat for a lot of years but I will not be anymore. They do not care about customers receiving cold inedible food. I also was missing items on numerous occasions and they just ignore message... See more

Rated 1 out of 5 stars

This company has turned in to an absolute shambles! On many occasions items are missing or incorrect and when contacting customer service its always the same response "on this occasion there is noth... See more

Rated 1 out of 5 stars

If there was an 'arse clenchingly piss poor' option I would click it. We downloaded the app and went through the rigmarole of trying to place our first order but couldn't pay using google, microsoft,... See more

Rated 1 out of 5 stars

Just eat delivery driver stole our food for my mums 60th birthday celebration. My mum is a full time carer for her mum who is 98 years old so we are unable to go out for a meal and she wanted a McDona... See more

Rated 1 out of 5 stars

I received the wrong order when I logged this I was informed that as I had made several claims I would not receive a refund. Now given that the previous claims were in relation to items missing in pre... See more

Rated 1 out of 5 stars

This is the 3rd time just eat took my money and not delivered my food. Very pathetic service and no response from the customer service for 3 days. When responded sent a generic message stating that fo... See more

Rated 1 out of 5 stars

This company hires scum and refuses to do anything about the problems caused. Instead of delivering, drivers tend to drive close to the delivery destination, showing on GPS they are close, they then... See more

Rated 1 out of 5 stars

I never received my order and Just Eat are refusing to refund me as the order was apparently left in a safe place? Despite there not being ANY safe space in or around my building so this is a blatant... See more

Rated 1 out of 5 stars

Section 75 dispute raised. Ordered a meal, but received something entirely different. I immediately raised the issue with Just Eat, while my wife had to drive to the restaurant to collect a drive-thro... See more

Rated 1 out of 5 stars

Placed an Order over 2 Hours ago, keeps changing from 20 mins to 51 mins. Still no Delivery. This is not the only time no delivery. They Cancel the Delivery all the time. They should not take orders t... See more

Rated 1 out of 5 stars

Absolutely despicable service!!!! Refused to refund me for a missing item from my order last night, they only refunded 80p from an order worth over £30. I'll be looking to open a case with British tr... See more

Rated 1 out of 5 stars

A massive overdue delivery, over 1 hour late. Food was made and left on the side as no driver wanted to take on the delivery, the driver admitted this directly to me. Cold food seems to be ok with jus... See more

Rated 2 out of 5 stars
Invited

Order each week and generally have to ring up and check where our order is before the chip shop closes . Always have to wait longer than the time given- map showing the just eat person hardly ever wor... See more

Rated 1 out of 5 stars

Ordered food from the hot menu at Greggs. The time kept changing and getting later and later. It finally arrived 40 mins later than the time given. The delivery time is 6 mins away and when the food a... See more

Rated 1 out of 5 stars

Terrible customer service. Ordered some food and the delivery driver gave our food to someone else. The delivery driver called me, got the pin and handed the food to someone else (we ordered to a hote... See more

Rated 1 out of 5 stars

Given a £25 gift card . Very careful to remove the foil cover from code on reverse of card but it still lifted the digits aswell so made card defunct. Tried to get refund/replacement but to no avail... See more

Rated 1 out of 5 stars

Ordered hot food and a hot drink and both arrived stone cold. I was refunded £1.80 from an order of over £12. Not even close to being good enough, so from now on I will be using other delivery service... See more

Rated 1 out of 5 stars

Awful service. You order wait ages thinking it’s going to come and then cancelled. Prehaps you should stop wasting your money on Craig David advertising and more on actual staff and customer service!... See more

Rated 1 out of 5 stars

Store messed up my Just eat order. The receipt on the bag was correct but the content was completely different. Just eat stupid automated bot only refunded 9 pounds from the total of 13 charged on my... See more

Rated 1 out of 5 stars

Ordered food valued £33.83p at 5pm Saturday eventually arrived at 7pm stone cold and inedible. They offer £8.46p as compensation an insult to any reasonable person they need to be made bankrupt.

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. They are blatantly REFUSING every form of refund whatsoever. It doesn't matter if your item didn't come or was damaged or was wrong item or cold or open and e... See more

Rated 1 out of 5 stars

If I could give a minus number I would. I ordered food from a local restaurant & when it arrived there was one meal dish missing. I immediately rang the Restaurant and they told me I had to go through... See more

Rated 1 out of 5 stars

Contacted customer services as i was missing items from my order. I was told I would not be compensated as I have recently complained about other issues. Absolute joke

Rated 1 out of 5 stars

Ordered from KFC They said 15-30 minutes. Then after 30 minutes it said preparing order 10 min, waited all tye way till it got to 1 min the it went back up to 10 mins 3 times. Eventually cancelled... See more

Rated 1 out of 5 stars

Just Eat uk have literally no customer service. If there is a problem you can't contact anyone. You can't cancel your order. They just tell you to be patient. I am currently at 90 minutes of waiting f... See more

Rated 1 out of 5 stars

Disgusting customer service no refund on two orders. One £40 worth of food delivered cold. No refund and the other wrong food delivered but just supposed to eat it anyway. Customer service agents are... See more

Rated 1 out of 5 stars

I ordered some groceries and two items were wrong. I contacted them within twenty minutes and they have refused to give me a refund with no explanation

Rated 1 out of 5 stars

Customer service is awful - they provide copy and pasted replies that do not relate to the original question. When you ask for clarifying information, they close the support ticket. No empathy show... See more

Rated 1 out of 5 stars

Myself and my partner have been ordering with just eat since it started in our local area. We've had our ups and downs but never had a huge problem before. Well, we ordered our usual takeaway bu... See more

Rated 1 out of 5 stars
Invited

Order notes were not followed. Food arrived before the scheduled time and arrived cold. When I contacted customer support they did not do anything to resolve the issue

Rated 1 out of 5 stars

How is this fair? Just eat or con artists you order an item for a kitten and they give you adult food you’re stuck with that for like a year they won’t offer you a refund. They won’t offer you an exch... See more

Rated 1 out of 5 stars

If I could give 0 I would. Disgraceful customer service. Our order didn't arrive and they said they would get back to us in 2 days with an outcome. What's the point of that when we needed the food TO... See more

Rated 1 out of 5 stars

ORDER NEVER ARRIVED : I’ve been at home waiting for my door bell to ring to receive order and nothing happened but just eat says delivery complete without even providing any order PIN code to dispatch... See more

Rated 1 out of 5 stars

I ordered seafood dishes via Just Eat from Turtle Bay Walthamstow but received completely different food, non-halal meat dishes, which I cannot eat. I sent photos, receipts and full proof, yet Ju... See more

Rated 1 out of 5 stars

Just rubbish! Sounds a better brand name for this company! I just got my special life event ruined when my order arrived with half the food containers missing and the other half was upside down mix... See more

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1.4

Bad

TrustScore 1.5 out of 5

30K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

I wish I could give them less

I wish I could give them less. the site is set up to re-set on preparing your order. They don't have enough drivers and shouldn't be taking orders they can't fulfil. Call the restaurant - not even had the order through because no driver assigned... website says driver assigned and order being prepared- Lie

17 October 2025
Unprompted review
Rated 1 out of 5 stars

DELETED MY JUST EAT ACCOUNT!

DELETED MY JUST EAT ACCOUNT!! Avoid these thieving.. lying bunch of fools!!!
Made an order earlier and was from a business 2 miles away from me...Initially said delivery 10-20 mins.Delayed... Delayed.. Delayed well in excess of 1hr 30min.... No delivery drivers available... Or so they claimed. Typical case of... We had your money we don't care... Cancel the order you will be charged the full amount... PLEASE DO YOURSELF A FAVOUR AND AVOID THIS LOT!!!
50% of the time the person delivering the items can barely speak a word of English.... Or always late with NO apology or explanation.. Clearly Just Eats simply do not care and fob you off when you rightly complain !!!

If I could give 0 Stars.. I would have NO hesitation!!!

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Just Eat used to be just ok, now awful

Just Eat used to be ok, a few years ago. Now they charge too much, extra fees for awful service. I have ordered food to have tonight, order placed at 6pm with an ETA of 6:30-6:40 Over an hour later and the ETA is now 8:50-9:20pm. If I could give minus stars I would. Never using Just Eat again.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Thieves

Ordered from McDonald's cressex high Wycombe branch and when my order arrived it was missing practically everything, all i got through was 3x 250ml waters, 2x double cheeseburgers and a big mac, missed out 3 happy meals and 3 medium fries, messaged just eat and they're refusing to refund me, McDonald's compensated me with 2 vouchers at least so they're obviously better that Just eat in offering compensation.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Twice in one night!

Twice in one night, ordered from two different restaurants, both times the driver picked up the order drove to my flat, stopped just down the road for 5 - 10 minutes, failed to contact me and then just completed my order and drove off. I received nothing, I got one refund from the first order but they failed to do so on the second. Its not a delivery service anymore its nothing but a scam. If your in the UK use Uber Eats instead, they are much more reliable, their drivers contact you if you get stuck and they have fantastic customer support.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

3hrs 13min for the food to arrive…

3hrs 13min for the food to arrive wrong. It was so late I'd left for work. No customer service or after care. No full Refund despite only 50% for food I couldn't eat as the food arrived arriving so late I was at work. Imagine this. Don't use unless you want to get conned and be hungry.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Food delivered cold late

Food delivered cold late. Part credit refund offered £3 when meal was £20. Will be recouping money through bank and then going through trading standards and taking them to court this company is deceitful immoral and goes against every consumer right. I’m concerned with the data they are entrusted with quite frankly and I’m aiming to get them shut down. Termination of contact options, failing to have contactable options, unwilling to provide legal details this company is corrupt to the core

17 October 2025
Unprompted review
Rated 1 out of 5 stars

DELETE THE APP FOR YOUR OWN SANITY AND…

DELETE THE APP FOR YOUR OWN SANITY AND DO NOT ORDER FROM JUST STARVE. NO MATTER HOW HONEST YOU ARE THEY WILL NOT GIVE YOU MONEY BACK WHEN MAJORITY OF THE ORDERS COME IN WRONG OR NONE OF THE ITEMS YOU ACTUALLY ORDERED IT’S ABSOLUTELY RIDICULOUS AND DAYLIGHT ROBBERY AND THEY WILL NOT HEAR THE END OF THIS

17 October 2025
Unprompted review
Rated 1 out of 5 stars
Invited

Your drivers

Your drivers. You should enforce 1 pick up, 1 delivery. But they dont...They have 3 other companies they use, picking up and delivering for them aswell! Hence making the food go cold for your customers! And visa versa. Dont get me started on Mcdonalds, thats another review......

17 October 2025
Rated 1 out of 5 stars

Deleted my Just Eat account as I…

Deleted my Just Eat account as I ordered food that told me delivery was going to be 10-20 mins. 40 mins later still sitting here with the time still saying 10 minutes away, called the provider who told me I can't cancel because my order had already been prepared, it was a wrap that is made daily so not made fresh when I ordered. No way to contact just eat or get a refund.
Food arrive after an hour and 10 minutes by which time I'd made myself a sandwich
I just won't use companies that have no customer services or rip people off..

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality AI systems and client service team unresponsive for days -Order No: 693413915 - 9th October 2025

Order No: 693413915
Date: 9th Oct 2025

So we ordered from our favourite takeaway via Just Eat and they ended up taking a touch longer (15 mins or so) which wasn't so bad, but then they delivered the wrong item.

*We ordered 1 x Sweet and Sour King Prawn in battered balls
x: Instead the kitchen gave us a S n S Chicken Battered balls instead.

We contacted Just Eat immeidately > then 12 hours later given auto rejection for even the extra 30pence we had paid for the more expensive item (King Prawns) and no apology or explanation (seemed like A.I).

We then emailed them again using webform and this time the team seemed human but it's been circa 5 x days since with today being Friday and no word whatsoever.

The team is either understaffed or grossly incompetent at Just Eat Uk.

Next time should anything like this occur, we'll probably just bypass Just Eat altogether and contact the restaurant directly, perhaps even from start to finish.

They asked me via their automated system for client rating feedback about Just Eats service > I gave 1 star on everything and explained why > been around a day or so and no follow up on that either.

Aside from when they offer vouchers, I think after this experience, I'll just phone or use the vendors private website directly and avoid this awful platform.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give No Star's because…

I wish I could give No Star's because they serve up cold food,wrong orders and I've even had drivers parked in the middle of the road calling me because they cannot read the Flat Block Names,And when you complain nothing can be done.
You're paying good and over the top money for sub standard food.
Do Not Use Just Eat uk

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Thieves, diabolical customer service

Received the completely incorrect order and they think this is acceptable.
Thieves incompetent and absolutely shameful customer service

I received an incorrect order, I had just travelled for 14 hours. My nephew was very hungry and he didn’t get anything because he requested chicken nuggets and I received burgers so you have stolen my money! I contacted straight away because of the error but they just wanted the money, no refund! You cannot just steal money!

17 October 2025
Unprompted review
Rated 1 out of 5 stars

So I spent 96 pound on a grocery shop

So I spent 96 pound on a grocery shop, waited over 2 hours, had a alert saying delivered, which shopping wasn't delivered, contacted customer services and also the store, was then told to sort out with just eat by the store, and then told if just eat that it was delivered, when it clearly wasn't, I asked for proof which they wouldn't give me the proof, can't believe they took my money, how they get away with this is beyond me as its nearly 100 pound they took now I have to go a week without food and hope that my work place will feed me for the next week

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting service the drivers are…

Disgusting service the drivers are stealing people's orders and all they are saying is they will refund it not taking it consideration we had to wait one hour then marked delivered and no where to be seen stolen by their driver!! Totally shameful who does this kind of bs now my kids have gone to bed hungry and upset. Hope you choke on it!!!

16 October 2025
Unprompted review
Rated 1 out of 5 stars

I never had my order delivered (the…

I never had my order delivered (the restaurant rang me after accepting my order and taking my money to say they’d closed) and I missed an unknown 24hr cut off to raise a complaint and I am now not eligible for a refund. Ridiculous when I never received the order.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Not great

Seems most companies like this are going downhill in the customer service department. I deleted my account this evening when I ordered my food for it to be incorrect and inedible. Uploaded the photos, gave the evidence etc etc to get a email back stating nothing they can do, no compensation, no sympathy and that was that no reply after. I can totally understand maybe being stricter as people may take the mick but when you're uploading evidence clearly showing what you got and you ordered something else what do you need to prove these days? Especially when you’re paying a service fee on your order you expect to feel some sort of security that if things go wrong they will step in to help. I’ll order direct from the stores I like to eat at now to save the hassle.

16 October 2025
Unprompted review

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