Deliveroo Reviews 23,935

Order completely ruined by spilled coffee. Took a photo as requested that showed all our food soggy & soaked but yet apparently that’s not enough proof. Shoddy customer service & experience; won’t... See more

Deliveroo driver Antony B (Bournemouth, collecting from Wagamamas at 7.10pm) took half an hour longer than stated. My husband called him and he claimed he'd come off his bike. When he finally ar... See more

I don´t understand why they list shops/restaurants, if these shops/restaurants don´t seem to get riders. Yesterday I waited over 2 hours after estimated time - until I cancelled grocery order (and... See more

I was ordering deliveroo And 90% orders don't come correctly half items missing Fruits are swapped pine apple Water and blue berries messed I think it's shops and restaurants problem Majorit... See more

Ordered an order costing £19 Order turned up incorrect, with a receipt for £9 of food Driver was gone faster than lightening Deliveroo then spent an hour saying they wouldn’t refund due t... See more

No accountability or ienership and refuses to ref7nd me for a delivery which my doirbelll canera and my neighbours cameras cinfirm never arruved after 2 hours ofcwaiting. Deluveroo washed their hands... See more

Very disappointed, ordered a Wagamama’s through them they only picked up one bag instead of two and then didn’t want to take responsibility despite acknowledging it was their fault. Wagamama’s was... See more

Made an order to come from Morrisons. Did not want any substitutes but they decided to send one. Rang 9 different numbers trying to stop this item as it clearly stated it was being prepared. In th... See more

Had a discount voucher, expiration 03/10/2025, place order on 03/10/2025, voucher expired! Asked Deliveroo to honour discount, got told it expired the day before? Despite raising a dispute, was advise... See more

Somebody ordered a meal in Birmingham, my card was debited. Why would I order a meal in Birmingham when I live in Plymouth! Deliveroo aren't interested. Won't refund the money. Absolutely disgusting... See more

Terrible experience with Deliveroo. I’ve had problems with my orders multiple times and Deliveroo consistently fails to resolve them. They automatically deny refunds without even properly looking into... See more

After a recent visit to Machester for work, my colleague and I ordered through Deliveroo for food. While waiting for the delivery and keeping an eye on drivers estimated arrival time, the order app... See more

I am a driver with this company, and I believe they should stop making adjustments based on drivers' earnings. They seem to continually reduce delivery rates without considering the risks, challenges,... See more

Absolute joke of a company, avoid at all costs! Ordered 100 pound take away for a family treat, waited a couple of hours to be told they still have no rider to deliver. Ended up getting a... See more

Deliveroo is diabolical these days and I'm a shareholder. No wonder the share price has been and continues to plummet! Ordered, said would be 15-30 mins but over an hour later and nothing. Customer se... See more

Service used to be great and they used to hire good and professional riders. Over the past period, their service has become terrible. I have personally had 2 riders mark orders as delivered without de... See more

Rider total clown 🤡 ride scooter on rain pull out from wrong lane straight into me and start shouting out that I drive wrong , be careful about this clowns on roads , they don’t even got license or... See more

This company sucks big time. Waited for my order and it never arrived. Contacted them and was told they had decided to cancel my order but not tell me. I should get a refund in a few days probably. Ho... See more

Lauren (senior agent apparently) wasted my time today when I told her how the restaurant had cancelled my order after 30 mins. She just kept repeating the same line to me and did not help me with the... See more

I ordered 3 items of food from Al Forno in Wimbledon. The driver arrived and handed me a stapled up bag with the receipt also stapled on. When I opened the bag in my kitchen there were only 2/3 of my... See more

never allow cancellations which illegal so just say never received or take pic of a sandwich instead of mcdonalds this is a bad company i pay extra as a pro customer and cant cancel; or ammend or... See more

We ordered a meal from Nando’s but accidentally missed the house number off the address. The Deliveroo driver claimed he tried to phone us, but no call was ever received. We phoned Deliveroo cust... See more

Cold food on delivery. The restaurant is only 5 minutes up the road so don’t understand why cold. I have a broken foot so would have picked up food myself if I could. Customer services is awful. They... See more

From now it s not deliveroo anymore it s doordash. An absolute joke! Terrible company, bringing in new drivers for low prices. Of course it s going down! Use Uber!

Papa Johns got our entire order wrong we got someone else's pizzas and were missing loads of items. We made a complaint to Deliveroo and got 12 pound refund out of a 45 pound order and they said th... See more

Avoid this company at all costs. Their shady billing practices are beyond frustrating. I spent nearly an HOUR going back and forth with what felt like either the most clueless customer service rep... See more

You pay a premium for slow useless service. Sorry to say it but the riders cannot speak English and therefore cannot read basic instructions and most of the time they can’t read a map. They consta... See more

Awful customer service! Spent £35 on bucket meal at KFC. Got delivered someone else's order of hot wings for £11.99. Deliveroo live chat asked me to take photos of the food & reciept delivered onl... See more

This food delivery company it is one of the worst one . The waiting time it is between 1.5 and two hours no matter the distance from where you order . Very high fee , very bad customer service, you ca... See more

Half our order was missing. Filled in the refund request, showed them the recipt and a photo of what we received. Got an email to say they won't issue a refund. So we logged into live chat, got... See more

Food took 2 hours to arrive. Cold and incomplete. I raised a complaint and was offered just £3 of the the £38 total order charge! Terrible customer service and awful food experience

Awful customer service. Driver didn’t deliver all of my shopping and deliveroo refused to refund me for my missing items which was more than half of my order. Leaving me without food or money. And t... See more

ordered pizza rider arrived with food out of the box and floating around in a heap inside the bike top box. then tells me its fine its clean. refused the order even asked him if he would accept th... See more

Just ordered and recieved very nice food from a local restaurant. However they missed one item on the order. I called the restaurant and they said I needed to resolve with Deliveroo. I contacted them... See more

Ordered a meal at lunch today (4th October). Driver arrived with the drinks contents completely spilled out of their cups, dripping all over the road and path. To be fair the driver call... See more

After placing an order with Deliveroo, my account was hacked and more than £110 of unauthorised purchases were made from my account. I got an email from Deliveroo saying that someone had tried to... See more

Trying to get on board to be a driver - keeps asking me for a share code - I DONT FLIPPING NEED ONE AS I AM BRITISH AND BORN HERE. This is the problem with AI you go round and round and round in circl... See more

This company has the worst customer service, covering up for bad behaviour, toxic attitudes and nasty aggressive drivers that make the whole experience distressing for the customer. It is not the rest... See more

I ordered not even £20 of food from a supermarket, it took nearly an hour just to get to the point where they found a driver, but then the driver vanished so then I had to wait for another driver,... See more

Shocking customer service. Didn't get my deliveroo plus gold, customer service has no idea how to fix it, sending me to different departments, forgetting about me on hold. Joke of a company

What a fraud! Was on the customer service line and could not get a credit back of £15 from an order that was over 45 min late and the food was super cold. Do not order from this app they only give bac... See more

Just spent 30 minutes on the phone as they have ripped off my credit card. Absolutely never use and they need to be held accountable!!!!

Deliveroo system directed my order to my office instead of home. It did not flag this for me to realise my dinner was going to a different location than home. I quickly booked it before driving and I... See more

Ordered food, got charge twice, but nothing was delivered, had to request refund via PayPal.

After issues with Just eat Im al happy I read the reviews before ordering food.

Without doubt one of the worst meals we’ve ever had. I rarely use delivery apps and now I know why. The problem wasn’t Pizza Express’s fault, it’s all down to Deliveroo. Pizza Express had the fo... See more

Trying to get in contact with someone who can tell me if you make sure you delivery drivers have to have insurance before working for you? Surely this is something are big company like yourself is a... See more

I placed a large order with Deliveroo for a special occasion. The food arrived cold and inedible, and after raising a complaint, I was promised in writing that the pending payment would not be... See more

Will never be using any more food apps with the recent business practices these delivery companies are pushing. Was offered a 16p refund for a drink that cost £3.00 that had been spilled by the driver... See more

On the Deliveroo website, prior to me placing my order at a specific business, I was led to believe I would get £7 off if I spent £25. I did spend over £25, but I did not get the £7 discount! On the... See more