DPD Deutschland Reviews 3,800

This company sucks! They keep sending emails with the estimated delivery time, and then, when the time comes, you get a message saying they didn't find you at home and they'll leave the package in... See more

SCAM - Why other business use this service to send our parcels?? Never devliers, says delivered to but you will get notification that is it delivered. Do not waste your time asking your neigbours... See more

Driver skip my house, and then he made information about parcel: I refuse to take it. I was waiting from the morning for parcel and watched from house windows, driver never arrived.

I ordered something from a German company, and they used DPD to ship it to Portugal. In Portugal, it’s common for different places to share the same name, so the postcode is essential to identify the... See more

AVOID - SCAMMERS If i could give 0 stars i would go for it. They clearly steal money claims that package was almost twice as declared and charged me tripled amount i already paid (i paid for big p... See more

I was at home and waiting for the parcel but it was redirected to paket pickup shop !!No one rang the doorbell !! I was continuously tracking the delivery, its 4 stops away from me around... See more

The worse delivery service I had experience to use in germany. I get notifications that the courier could not reach me out, so I called to the hot line saying, it is not true I am sitting home and... See more

I don't understand how such a terrible service can still be operating. They don't bother to deliver the mail to the right place and always leave it at their nearest office. This is now the tenth... See more

Absolutely the worst delivery service there is. No company should work with them because they are absolutely incompetent. Every time I see the delivery is being made by them, I already know there is g... See more

After several complain, many companiei still work with DPD. Therefore unfortunatelly my fridge was delivered with them. Terrible. As expected, the schedule was not respected you cannot contact the dri... See more

Mail no delivered with bogus reasons. Apparently no space in car (never reported on website but after 3d call the customer support told me), then incorrect address. Not true, worked just fine a few we... See more

Item was never offered for delivery, at least 2 people home with doors open. Now they claim delivery was refused (twice) without grounds. Bull. Stay away.. Parcel tracking code 13269375047825 (in... See more

Absolutely terrible, from top to bottom. DPD failed to deliver multiple packages, citing an address discrepancy (a form email response). I sent them photos of the correctly addressed shipping labels,... See more

The driver did not ring the bell. It has already happened multiple times this week alone, that the driver delivered the parcel straight to a shop outside of my town that is hours away, despite having... See more

The packages with DPD are not delivered . The driver comes near the building and leaves saying the delivery was not possible, I had medical devices in the package I took day off to take it cuz they we... See more

Worst courier service!!! I prefer DHL or Hermes but with DPD is very worst. I am waiting for my package to be delivered, only seeing the no DPD truck around the corner then letting me know the package... See more

Lost 200 euros worth of packages and a lot of time having to reorder things and they almost never deliver or ring the bell even. And their "leave at the door" probably means leave the pac... See more

Worst experience with DPD. No replies/solutions to emails/complaints, customer service not trained to help callers. Dodging emails to different teams and no one knows what to do.I wasted weeks trying... See more

Worst courier company ever, they have nothing easier than failed to deliver They marked mine failed to deliver despite have a very clear address that thousands of students already sent to before Th... See more

No transparency when creating tickets, hotline is mostly unfriendly, sometimes rude to customers. Even when stating they will pay a claim, the money never arrives. 20% of the time, parcels are deliver... See more

If i could put 0 Stars would be better! The experience couldn’t have been worse, and the employee was extremely rude. My package was supposed to be delivered to a parcel shop, which should have made... See more

Worst customer service of DPD in Germany. No solution provided, no continued communication despite all the listed complains. the only answer was that they were sorry and that's it. The online option... See more

They simply don’t show up but instead ship to parcel points and claim nobody was at home. Happens every time. Clearly an issue with staff training and motivation. Avoid and use an established carrier.... See more

Dpd is incapable of doing their most basic task, to deliver a package. My packages get “delivered” over and over again and there’s no package ever to be found. Will never order anything from a company... See more

Had two parcels sent with them. Both were mark "refused to accept parcel" even though I was home at both times and no one came to deliver . Absolute scam

beware of their unprofessional ! I sent package from Poland to Germany and delivery clowns tried 2 weeks for delivery but never took a call or message about that he is there. We really doubt anybody a... See more

I’m extremely frustrated with the poor service from DPD. I ordered an item through Vinted that was shipped domestically within Germany — something that should take only a few days. Instead, the pa... See more

I never received the package because the delivery guy left it on my front door without my consent. Be careful when purchasing goods online and select DPD as a delivery method. They do not even ring t... See more

DPD and Hermes are equally useless. I just know that I have to go pick it up myself or resend it with DHL because of the consistent let downs from these two.

In my opinion, they are extremely unreliable. They cannot check what is happening with your parcel, neither give you an option to pick up the parcel. The parcel delivery never comes to your house, if... See more

Second time I’m not able to get my parcel because they don’t send me the correct number and they give no solutions. Literally the worst delivery company Ive use! I would never recommend it!

This was the worst company in my life, NEVER ORDER FROM THEM CANCEL YOUR ORDER IF THESE PEOPLE ARE GONNA DELIVER YOUR PACKAGE. Amazon, Gls, Dhl, Are so much better. They make sure you get your p... See more

I work from home, and honestly, DPD never rings my doorbell. I’ve even tracked them online, and they just drive right past my street. Without fail, 100% of the time, they take my parcels straight to t... See more

Sixth time that this useless company decides to skip my home and take the delivery directly to the pick up point. They even lie about it and send you an email saying that they tried, but no one was... See more

I was specifically at home at the delivery time. I ordered a heavy package with a home delivery since I couldn’t carry it myself. Instead the courier just left a paper on my door and now I can’t... See more

DPD is by far the worst courier service in my region. Whenever I have the choice, I always select a different provider. Unfortunately, some online stores still use DPD — and every time, it’s a disaste... See more

Worst transport company in Germany. They dont have a correct timeline of the parcel, you cannot track the package in real time, they dont help at all and you acnnot call the driver or to pick up your... See more

I am to rest at home for a week so was in all morning with the tracker saying 10-11am then it changes to 12-1pm then 1-2pm. It's now 2:10pm and the driver leaves the packet at the shop. No attempt to... See more

I wonder how can a so unreliable company like this still operating!! It’s not even worth a 1 star rating.

I am waiting, and waiting again, for a package that was supposed to be delivered by dpd-germany... They supposedly came to my door, but I was in house and never heard them ringing the bell. They... See more

The parcel was allegedly delivered to me at the time when I was at work and the info says it was delivered to me directly - obviously impossible! Now I cannot find the parcel. If it was delivered to a... See more

We were unable to deliver your parcel...... For the 4th time. Despite me being at home, for the 4th time. Then a trip 3km to pick it up, if I am lucky. Which requires public transport payment. The... See more

I was home the entire time during the delivery window — no doorbell, no knock, no delivery. Not even a missed delivery slip. Then I found out the package was taken straight to a pickup point. And th... See more

Absolute joke of a company, here in Germany. Are you hiring your people by asking: who's willing to the the least possible at their job? Two days in a row lying how they're trying to reach me, for a p... See more

A reminder to never use DPD! Made a purchase using one of DPDs pick-up point as delivery. Got an email in the morning saying it was on the way to the location. Shortly after, another email saying it... See more

Do not use DPD! The most terrible delivery "service" ever. They returned 8 of my packages back to senders without contacting me. Example from Italy: 089190807184961. The reason is unbelievable: 1) "P... See more

I had a frustrating experience with DPD. According to their tracking system, my package was marked as delivered, but no one rang the doorbell, and there was no information about who received it o... See more