Sheilas' Wheels Reviews 24,940

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive prices and the straightforward, user-friendly online experience. Consumers appreciate the ease with which they can set up policies, often finding the process quick and simple. Many reviewers also highlight the comprehensive coverage options available. People are particularly pleased when the company's quotes are significantly lower than their previous or renewal quotes, leading to substantial savings. However, some reviewers have reported difficulties when trying to contact customer service by phone, expressing frustration at being directed back to the website for assistance. A few consumers found the website clunky or experienced issues with specific functions, such as entering dates or changing policy details. Despite these contact issues, the overall sentiment remains positive, with many customers satisfied with the price and ease of setting up their insurance.

Based on these reviews

Rated 5 out of 5 stars
Invited

I liked the options i.e being able to choose whether I wanted to renew automatically etc.at the time rather than later.also found it easier to conclude as opposed to other sites. To renew next year a... See more

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Rated 5 out of 5 stars
Invited

Couldn’t believe I got such an amazing deal after my previous insurers sent me a renewal which was so much more! I can’t understand why they always feel the need to put everything up. It was very Ea... See more

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Rated 5 out of 5 stars
Invited

Competitive price lured me away from our previous home insurance company. On reading the Policy Summary I needed to phone.... uk call centre but a long phaff to get through. Question answered so I go... See more

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Rated 4 out of 5 stars
Invited

I have had my home insurance with Shielas Wheels for a few years and have always been happy with service and price. This year my automatic renewal quote was £54 more expensive than cancelling and rebu... See more

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Rated 3 out of 5 stars

Held a policy for 20 years which expired as my bank card changed, so created new policy. Very difficult to find phone contact or get through to a person, but once I did, friendly and helpful lady. The... See more

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Rated 5 out of 5 stars

Having been ripped off by 1st Central ( see my review), needed instant affordable cover. Checked via comparison site and SW came out on top. Went to their site and was fully covered, with additional d... See more

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Rated 3 out of 5 stars
Invited

Very simple process ..... but my test was to be able to contact by phone as such a bad experience with previous insurer. I called to check would be able to call and speak to a person if needed ...just... See more

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Rated 5 out of 5 stars
Invited

I got a renewal from my current company which had an extortionate increase so I started a check on the web 1st company was Sheilas' Wheels I checked the cover it was like for like with previous comp... See more

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Rated 4 out of 5 stars
Invited

The process was fine until the optional extras can up. At this point, the final option to include breakdown cover was poorly displayed but without the optout button was found, it prevented me moving o... See more

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Rated 4 out of 5 stars
Invited

Appling was almost easy. Need to see to credit card details as trying to enter three pin details are obscured by page going to very bottom so almost impossible to enter details required.

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Rated 3 out of 5 stars
Invited

I phoned today for some advice regarding a new car, with my old car being scrapped. I was unclear if I could replace the original car with new or if it was cheeper to start a new policy. The lady was... See more

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Rated 5 out of 5 stars
Invited

Hi, I got a renewal from my existing insurer and thought it was way too much of an increase from last year… so I shopped around and found you guys via a brokers site.. when I received the quote from y... See more

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Rated 5 out of 5 stars
Invited

It was quite quick and easy to set up a home insurance policy with Sheilas' Wheels - the premium was less than a quarter of what my previous provider was quoting, for like-for-like cover. Impressed s... See more

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Rated 3 out of 5 stars
Invited

It is impossible to speak to someone about your quote on the telephone, intentionally it seems. They are reasonably priced though and once I realised where to look the info I needed was on the websit... See more

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Rated 3 out of 5 stars
Invited

When trying to change details in the quote, it kept saying it was unable to change it!! When I rang the ‘customer service’ line, there was no one to talk to! It just kept telling me to go online, wh... See more

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Rated 3 out of 5 stars
Invited

OK service. They did however charge for a simple number plate change where other insurance companies dont. I found this to be an excessive charge.

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Rated 3 out of 5 stars
Invited

Don’t know what experience to expect, never having used this site before. I’m hoping to get a better idea when I’ve done. I’m trying to find out a bit more about Sheila’s Wheels insurance.

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Rated 4 out of 5 stars
Invited

My daughter did all looking and yours was a good price. The only thing I missed is talking to a person when trying to get your company to send me paper documents, online doesn’t understand the request... See more

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Rated 5 out of 5 stars
Invited

Found the whole experience clear and simple didn’t take that long to complete car insurance from start to end. Very happy to now be back on the road having a quick and effluent service.

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Rated 4 out of 5 stars
Invited

I am happy to have my car insurance sorted , it was easy to set up and I got the correct level of cover needed. The price was good and meet my requirements and expectations.

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Rated 5 out of 5 stars
Invited

My quote was more than £100 cheaper than my renewal quote. I had to check my policy twice to make sure I didn't miss out any important information, but yes, that was the correct price! Thank you, I'm... See more

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Rated 5 out of 5 stars
Invited

Sheilas' Wheels offered me car insurance that was far better than any other insurance company , they are a well established company ,so I had no hesitation in accepting their excellent quote. Their... See more

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Rated 4 out of 5 stars
Invited

Setting our Home Insurance policy with Sheila's Wheels are really easy and fast. I liked their price for a full comprehensive home insurance package. Thanks for their support.

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Rated 5 out of 5 stars
Invited

I found the questionnaire quite easy to follow and was very pleased with the response in the communication by email. The removal of the password facility is a great help so far. I feel very comfortab... See more

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Rated 5 out of 5 stars
Invited

Excellent easy to set up my buildings and contents insurance. Great price.fillining form online was easy very straight forward. Many thanks to sheilas wheels.

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Rated 5 out of 5 stars
Invited

Very competitive quote. Courtesy car and personal accident cover is included as standard. Some of the quotes I looked at those were extra. It took about 5min to set the whole thing up.and was real... See more

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Rated 5 out of 5 stars
Invited

It was quick and easy to sort the insurance out and it takes you through all the options you need/want as extras. Plus it was £100 cheaper than my old insurance who had no interest in price matching

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Rated 5 out of 5 stars
Invited

Competitive price on the market. Also easy to complete on line .The insurance gives me all I require for my vehicle .Hope next year's price will compete .Only use my vehicle for towing my tourer so i... See more

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Rated 5 out of 5 stars
Invited

Purchase was detailed and nicely guided, I enjoyed it. However, hopefully nothing is going to happen, and I expect when speaking to an actual person when I will need an assistance would be as pleasan... See more

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Rated 5 out of 5 stars
Invited

The ease of getting a cheaper car insurance which saved me nearly £400. Compared to my other insurance company I have been with for a few years.

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Rated 4 out of 5 stars
Invited

Good priced quote online was easy to set policy up and needed help with changing my personal number plate over which they sorted

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Rated 3 out of 5 stars
Invited

It looked like there was an issue with the start date of this new policy but it was not possible to change and difficult to contact someone at Sheila's Wheels who, even though it had only been minutes... See more

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Rated 5 out of 5 stars
Invited

Highly recommended, very easy to sort home insurance. Even had the flat roof option. This took extra half hour with other quotes..

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Rated 4 out of 5 stars
Invited

At this stage a review regarding service and quality is not possible as only the application and acceptance process has been seen. A fair review can only be given relating to the application and not c... See more

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Rated 4 out of 5 stars
Invited

Only just taken out the insurance so can’t comment on the service yet. Setting up the insurance was easy enough and a reasonable price.

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Rated 4 out of 5 stars
Invited

it was easy and straightforward, but needed 3 attempts at the site to get to actual qoate. however, once in, it was easy and competant

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Rated 5 out of 5 stars
Invited

You offer a great deal plus very user friendly to process. Also the login using email makes it very simple and not have to remember PW .

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Rated 5 out of 5 stars
Invited

Easy to navigate, also managed to resolve a query on my building insurance quickly and with minimal fuss. Really helpful 😁

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Rated 5 out of 5 stars
Invited

The forms were easy to add to and you had good options. The price was lower than other sites and I have used your car insurance before although I did not need to make a claim,I had no problems! Well d... See more

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Rated 5 out of 5 stars
Invited

Easy to use site, which for me as a novice with tech, was a bonus. Policies are easily available too, another bonus.

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Rated 5 out of 5 stars
Invited

Very easy to retrieve the quote and pay the initial deposit. The documents arrive two minutes later into my inbox all very efficient.

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Rated 4 out of 5 stars
Invited

It was Quite easy to obtain home insurance, It was straight forward to set up login, But crucially the price was good for the cover provided.

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Rated 5 out of 5 stars
Invited

Sheila’s Wheels are very pleasant and easy to deal with while offering a good price insurance.

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Rated 5 out of 5 stars
Invited

Simple and easy way to re insure at a competitive price, both cars now insured with you highly recommend.

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Rated 5 out of 5 stars
Invited

Very easy to process the cover that I needed for our house. The price was very competitive. A lot cheaper than my renewal quote. Very happy.

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Rated 5 out of 5 stars
Invited

Only just taken out House insurance and am very pleased with the premium. The application was easy to complete.

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Rated 3 out of 5 stars
Invited

I found the website clunky. I was unable to enter the correct birth date for the named driver despite spending about an hour trying to do so.

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Rated 5 out of 5 stars
Invited

Straightforward bit unusual to not need a password but a good price and well laid out website.

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Rated 5 out of 5 stars
Invited

I took a policy out today, there for I haven't made a claim, but what I would say is that it was very straight forward to use.

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Rated 5 out of 5 stars
Invited

Really easy to buy the right insurance that you're looking at and that will grow with you. Even for specialised items great prices.

Company replied

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Company details

  1. #141 of 223 best companies in Insurance agency

Information provided by various external sources

We’ve been around since 2005, and a lot has changed since then, we not only insure your car but also your home and holidays. Did you know kids who permanently live with you go free on all our travel policies? Up to the age of 22 if they’re in fulltime education! Oh, and our biggest kept secret it that we insure men on all our insurance products, and always have done!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

25K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Easy to purchase

Went through a comparative website. Best quote. Easy to purchase and docs emailed very quickly. It’s ok if you are computer literate and not sure if this can be purchased via phone. However all ok with me.

11 October 2025
Rated 1 out of 5 stars

Email rejection

First time trying using this company. and it will not accept my email as "they already have it in there system" when they don't have it in there system when trying to login. and there help agent was no use either. There own quote system don't want me then they lost a potential future customer.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Maybe good prices - but your not covered for anything!!

I have been a loyal Sheila’s Wheels customer for three years, but this year’s experience was extremely disappointing. When I asked to pay my premium annually, I was told I couldn not with no explanation which was frustrating enough.

More recently, during the recent storm, I had a displaced roof tile. I contacted customer services expecting help, especially as my policy includes accidental damage and storm cover. The call centre was not UK-based, and the adviser repeatedly asked how old my roof was before questioning whether I was “sure I was correct.” I found this rude and insulting, the woman kept insulting my intelligence especially as my home is a new build, and apparently it’s the builders fault.

To make matters worse, I was told that the storm in my area only brought winds of around 10 miles per hour – which is clearly inaccurate given the national weather warnings at the time.

I cancelled my policy immediately and switched to another provider. After three years of loyalty, I expected far better service, professionalism, and respect.

10 October 2025
Unprompted review

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