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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality of the products and the excellent service provided. Many consumers have also highlighted the helpfulness and politeness of the staff in-store, who go the extra mile to assist them. Furthermore, people find the store layout and atmosphere unique and memorable, making for a pleasant shopping experience. Consumers consistently praise the prompt delivery service and effective communication throughout the ordering process. The wide range of clothing items, often available at reduced prices, is another aspect that customers value. However, opinions on the order process are mixed, with some experiencing issues such as open parcels or missing items, while others find the online ordering process easy and straightforward.

Based on these reviews

Rated 4 out of 5 stars
Verified

Ordering process was straightforward but it took about 3 days after the order confirmation email to the notification of when the order was received/being despatched. Delivery was 5 days ish, if not m... See more

Rated 4 out of 5 stars

An excellent jacket, really well made and a lovely colour but I echo the views of another reviewer in that more sizing information would be very useful. The jacket that I received was a reasonable fi... See more

Rated 4 out of 5 stars
Verified

The product was great and well packed. However delivery was shocking, the parcel was not left at my address, I had to rely on a honest individual to pass on my parcel. I did contact Evri and they di... See more

Rated 4 out of 5 stars
Verified

overall the experience was good. i got asked if i needed help with anything overall friendly staff. when i got to the tills they were talking to each other which made it a bit awkward to come up and t... See more

Rated 5 out of 5 stars
Verified

Great autumn/spring jacket for windy/rainy weather! I've been needing a proper windcheater for ages (I'm Scotland-based) and this jacket keeps the wind out sooo well, especially with the bungee cords... See more

Rated 5 out of 5 stars
Verified

Mine experienced with Superdry was great helpful no complaints. But only one thing I noticed the delivery company Superdry used was bad service. Did not deliver on the days supposed to three items i... See more

Rated 5 out of 5 stars
Verified

Everything from online purchase . Jumper to big,so took it back to shop where I found one two sizes smaller. Then sent back 1st jumper via local post office. Had confirmation warehouse had recei... See more

Rated 5 out of 5 stars
Verified

I ordered and was kept informed until delivery, which was as promised. Only complaint was that the parcel was open when it came so I’m not sure if this was Superdry or en route during delivery. N... See more

Rated 5 out of 5 stars
Verified

Ordered online for a puffer jacket. The jacket arrived on time in a special packed super dry pack. You were kept informed by mail through out the process. The puffer jacket was well folded and c... See more

Rated 5 out of 5 stars
Verified

The product line and quality was amazing with such an array of designs and styles to choose from. If I had the money I would have had one of everything in my size🤩. My only critique is that I would... See more

Rated 5 out of 5 stars
Verified

Superdry offers a great service. Always prompt delivery and good communication. This on top of their good quality clothing. I have just purchased 2 ladies jumpers. An Aran looking one and a plain knit... See more

Rated 3 out of 5 stars
Verified

I’ve been very happy with the delivery, eco packaging, and the soft bit on the inside of the waistband is delightful. The only issue I had was the bottom half of the trunks kept moving when I was walk... See more

Rated 3 out of 5 stars
Verified

I wanted to exchange a jacket which I bought for a lager one in store. It took close to one hour to do it and the Klarna offer which I have chosen when buying online (3 instalments) was b it offered i... See more

Rated 5 out of 5 stars
Verified

The asst manager (Callum) took his time giving us ideas on sizing and item availability. Thanked him for his time as he made the experience very enjoyable, especially as the clothing rails are now li... See more

Rated 5 out of 5 stars
Verified

I’ve loved superdry products for a long time but the zip up hoodies are my favourite. I love the soft fabric and oversize hoods. This hoodie did not disappoint. Brilliant to wear with jeans or jogge... See more

Rated 5 out of 5 stars
Verified

Easy to order, quick delivery. Unfortunately had to take the item back as it was the wrong jacket for my daughter but we took the item back to the store and received a refund and managed to pick the... See more

Rated 3 out of 5 stars
Verified

I don’t usually order if I have to pay for delivery especially if the purchase is £40-£100. Same for returnes. Worried about the size consistency so I don’t order so don’t have tonowy for the shipping... See more

Rated 5 out of 5 stars
Verified

The expensive Coat never arrived with the Evri carrier it was either lost or stolen with them. Superdry have refunded & i am very grateful , but i would suggest not to use Evri they have been very... See more

Rated 5 out of 5 stars
Verified

Given I didn't receive my goods can't praise Superdry enough , contacted them to say my goods hadn't arrived after 8 days ( thought it a little strange ) as Superdry delivery is usually quite quick. T... See more

Rated 5 out of 5 stars
Verified

I purchased two very nice fleeces at the airport. Unfortunately they were so nice that someone else took them after we landed. I forgot the parcel onboard in the overhead lockers and when I returned... See more

Rated 5 out of 5 stars
Verified

It was the first time I have brought clothing from super dry on line .i know there clothing is well made and good quality but was very impressed with ease of ordering and quickness of delivery just 2... See more

Rated 5 out of 5 stars
Verified

Reminds me of the same style and combination of the coat I had over 50 years ago and never seen since! I just love the style and choice of materials .Also extremely good value as price reduction.

Rated 5 out of 5 stars
Verified

Super quality and a lovely shirt. I do love plaid! I am quite often a size 14, but a size 12 is ample. Ordering was straightforward and the delivery was speedy. Good value; very satisfied.

Rated 5 out of 5 stars
Verified

Efficient and secure delivery. The garment is just as described online. I'm very pleased with the quality and design. Hopefully my niece is going to love it.

Rated 4 out of 5 stars
Verified

Nice outlet store, good customer experience and helpful staff. Would have given a five star rating but have to return as the XL size I brought and double checked was a U.K. XL turned out to be a larg... See more

Rated 5 out of 5 stars
Verified

The coat ordered, arrived on date indicated, was suitably packed and as described It is of good quality and looks as it does in the photos. The details say it is slim fitting, so I ordered a size... See more

Rated 3 out of 5 stars
Verified

Quality has dipped. I used to buy a lot of superdry items and I stopped for a while, came back to get some shorts and joggers and compared to the equivalents of the same items I bought recently base... See more

Rated 5 out of 5 stars
Verified

I recently ordered some ladies hoodies; I was really pleased with them as they fit well, look great and are cosy and warm. The ones I bought in the past have washed well over time and lasted well, so... See more

Rated 5 out of 5 stars
Verified

Love super dry, was shopping for a jacket for my Grandaughter and got her one, I’ve got lots of jackets from super dry as one years old and still look great

Rated 5 out of 5 stars
Verified

I ordered two SuperDry jackets- the M65 military style- L and XL. They arrived well packed and in a few days. Great jackets, but even the XL was too narrow across the shoulders, but a lot of room arou... See more

Rated 5 out of 5 stars
Verified

Staff very helpful and polite and helped with getting 10% off which was appreciated shop has lovely items which I think are made off good quality

Rated 5 out of 5 stars
Verified

The staff in-store were great. They held the jacket for an hour so my daughter could think about purchasing it. We did in the end and the whole experience was pleasant.

Rated 5 out of 5 stars
Verified

I like the layout and atmosphere of the Superdry stores. They are unique and memorable. You always know when you are in Superdry. Staff always helpful

Rated 5 out of 5 stars
Verified

Love superdry items this jacket was lovely great fit and price was really good being on offer thank you

Rated 5 out of 5 stars
Verified

The style of the jacket was on trend also wasn't too puffer like some are. The jacket was a great fit in body and arm length so would highly recommend 👌🏾

Rated 5 out of 5 stars
Verified

Ordered jacket no problems with the online ordering, came in a few day , good service all round, jacket very nice fit

Rated 5 out of 5 stars
Verified

Great experience with online shopping, item arrived on time and item as described. I am always happy with Superdry, quality products

Rated 5 out of 5 stars
Verified

Very nice t-shirt. Good quality, even after few washing they look like new. I like clothes from Superdry very much. Never had anything what I haven't been happy with.

Rated 4 out of 5 stars
Verified

Ordering was easy nothing too tasking hard part was choosing the colour fits perfectly just wish it had inside pockets other than that it's fantastic

Rated 5 out of 5 stars
Verified

Always good quality, sizing and just as it appears in photos. Lovely coat which I can dress up or down, looks good with lots of my clothes, jeans or dresses. Love it.

Rated 5 out of 5 stars
Verified

My Fav brand for Sporty and Comfortable Hoodies/ Jackets etc.. I love the fact they have large range of options for women wear in this section..

Rated 5 out of 5 stars
Verified

Superdry give a wide range of clothing items with many at a reduced price. The quality is as good as many of their competitors at a much cheaper price. Also being able to collect from a local pickup p... See more

Rated 5 out of 5 stars
Verified

Bought 2 jumpers but unfortunately I had to take 1 back as I ordered the wrong size - however the whole process to return to store was brilliant. Made me realise Superdry was easy to transact with -... See more

Rated 5 out of 5 stars
Verified

The lovely members of staff at the Southampton Superdry made us feel welcome with nothing being too much trouble. Great products as always!

Rated 5 out of 5 stars
Verified

It was a first class service from the start, The online expedience ,dispatch, delivery Far better dealing with the company.

Rated 3 out of 5 stars
Verified

Great items, what I wanted..... However, upon opening the packaging, one of the coat's had a tear to the lining. Easy to replace and awaiting the replacement now. However, quality control needed to pi... See more

Rated 5 out of 5 stars
Verified

It was really easy to pick up my coat. I went in and out the store in 10 minutes. The woman was super polite. I gave her my verifications. She asked her colleague to get the code small interaction but... See more

Rated 5 out of 5 stars
Verified

Fantastic Service – Above and Beyond! I bought the wrong size shorts but unfortunately went past the return policy period. I explained to the staff that I live on the Isle of Wight and couldn’t get b... See more

Rated 5 out of 5 stars
Verified

The staff member who helped us at the store was incredibly kind and very friendly. My overall experience at the store was amazing! I couldn’t find this location in the drop-down menu for store reviews... See more

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Company details

  1. #424 of 653 best companies in Clothing Shop
  2. #193 of 253 best companies in Men's clothes shop
  3. #29 of 39 best companies in Outerwear Shop
  4. #42 of 70 best companies in Streetwear store
  5. #177 of 272 best companies in Ladies' clothes shop

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

305K reviews

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Replied to 31% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Top Superdry store!

Since there's no Superdry store in Switzerland anymore, I was super stoked to find one in London (at Oxfordstreet). The store is massive, looks great, has tons of stuff to choose from, and the staff is super friendly. I'm definitely coming back!

8 October 2025
Rated 5 out of 5 stars
Verified

Unfortunately I had to return to the…

Unfortunately I had to return to the store he coat I'd ordered, as it was too big for me but the staff in store were lovely and helpful and tried to help me find an alternative. I received a refund really promptly.

6 October 2025
Rated 3 out of 5 stars
Verified

Sizes

The sizes are completely different to other companies so hard to know which size you are, clothing is tight due to the sizing being completely wrong

6 October 2025

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