trendtours Touristik Reviews 25,427

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Company details

  1. Tour Agent
  2. Tour operator

About trendtours Touristik

Written by the company

Mit trendtours die Welt entdecken: Von Flugreisen über Busreisen bis zu Schiffsreisen, vom (K)urlaub über Städtereisen bis zur Erlebnisreise in der Ferne. Die Rundreisen von trendtours sind bestens organisiert.

Die Inhalte und Bestandteile unserer Reisen richten wir konsequent an den Bedürfnissen unserer Kunden aus. Dabei überlassen unsere 190 Reise-Experten nichts dem Zufall. Jede Reise ist exklusiv für unsere Kunden handverlesen und liebevoll kuratiert.

Über 2.000 deutschsprachige Reiseleiter sowie Gästebetreuer sorgen für das Wohl unserer Gäste vor Ort. Unsere Gäste brauchen sich um nichts zu kümmern – außer die Welt entdecken und erleben!

Als Deutschlands führender Direkt-Reiseveranstalter sind wir Touristiker mit Herzblut. Über 3 Mio. zufriedene Gäste haben wir bereit an weit über 150 Ziele weltweit begleitet.
Direkt heißt dabei auch günstig: Wir sind nicht nur vom einzigartigen Preis-Leistungs-Verhältnis unserer Reisen überzeugt. Wir geben noch dazu das trendtours Bestpreis-Versprechen!

Das trendtours Bestpreis-Versprechen

Written by the company

Wir garantieren Ihnen: Bei trendtours buchen Sie immer zum günstigsten Preis!
Bei trendtours buchen Sie Ihre Reise garantiert immer zum besten Preis. Mühsame Preisvergleiche werden dadurch für Sie überflüssig. Wir wissen, was gut ist, und wir glauben an die Qualität unserer Reisen. Daher geben wir Ihnen das trendtours Bestpreis-Versprechen!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The personal on the telephone are all…

The personal on the telephone are all very good.

29 November 2025
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Reply from trendtours Touristik

Guten Tag Edward,

vielen Dank für Ihr Feedback! Es freut uns sehr zu hören, dass Sie mit unserem Telefonteam rundum zufrieden sind.

Herzliche Grüße

Ihr trendtours-Trustpilot-Team

Susanne Feld

Rated 3 out of 5 stars
Verified

My reservation

I can not check the current status of my finished reservation and details of the trip at any time. I haven't profile or account. Written questions to the agency wait a long time for answer.

22 November 2025
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Reply from trendtours Touristik

Dear Dimitrov,

We sincerely appreciate your review and feedback.

During the online booking process, you have the opportunity to review your shopping basket displayed on the right side of the screen. By clicking on the arrow next to each traveller's name, a table will expand to reveal each item along with its corresponding price.

We trust that this detailed explanation will enhance your booking experience. Please let us know how it went. Your feedback is highly valued.

Best regards,
your trendtours-Trustpilot-Team
Carla Freytag

Rated 5 out of 5 stars
Verified

All okay,the driver was very nice and…

All okay,the driver was very nice and he drives carefully and a joker too.
The tour guide was very friendly,helpful and she makes her job very well 👏.
Till next time.

4 November 2025
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Reply from trendtours Touristik

Hello Jenny,

Thank you for your kind words! We’re glad to hear you enjoyed the driver and tour guide.
We look forward to welcoming you again next time!

Sunny regards,

Your trendtours Trustpilot Team,

Tim Weiler

Rated 1 out of 5 stars

Just words, no Action!!! Frustrating works by Trendtours

TRENDTOURS sent me a post mail some weeks ago. Sent them my bank Information and all the Details they need.
Send them Emails for my bank information and so they could send the rest of the Money whicv I paid on our July vacation.After few weeks, no Money in my Account. Today, I received again a post mail from Trendtours asking my bank account information. I know you guys recieved my email and my post mail as my post mail was sent with signature. So I could tracked where my Post Mail went. How many emails and post mails of my bank information I need to sent so I could get my money????

PEOPLE, PLEASE BE AWARE THAT TRENDTOURS TEAM HAVE THE POOREST CUSTOMER SERVICE. NEVER AGAIN!!!

STRESS FROM THE TIME WE STARTED OUR VACATION TILL GETTING OUR MONEY BACK.

26 July 2025
Unprompted review
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Reply from trendtours Touristik

Dear Lorie B,

Thank you for your review. We deeply regret that you are still missing your refund. Unfortunately, we were unable to reach you by phone, as the phone number might not be updated.

Upon receiving your booking number, we immediately recorded your bank account details. The amount will be refunded by Monday at the latest.

We sincerely apologize for the delay in handling your request, which was caused by a change in our IT systems. We are very sorry for any inconvenience this may have caused.

Best regards,
your trendtours-Trustpilot-Team
Carla Freytag

Rated 3 out of 5 stars
Verified

2 bus tours this summer

2 bus tours this year: on the first tour, the bus picked us up 4 hours too late. We all stood out in the cold and waited,. Finally, in hour 2, Trendtours BEGAN to contact the group! They apparently didn't have ANY of our telephone numbers(???).
The second trip: the bus ran out of gas, for OVER an hour, on the
highway heading home.
Was always a loyal Trendtours customer because the tours are good. Seems like the entire office work/service at Trendtours, is in 2025 deserving of 3 STARS.

19 August 2025
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Reply from trendtours Touristik

Sehr geehrte Frau Zeller,

wir danken Ihnen für Ihre Rückmeldung und Ihre Treue als Kunde.

Es tut uns sehr leid, dass Ihre letzten beiden Bustouren nicht wie erwartet verlaufen sind. Ihre beschriebenen Vorkommnisse sind bedauerlich und keinesfalls der Standard, den wir anstreben. Wir werden Ihre Hinweise nutzen, um unseren Service weiter zu verbessern.

Gerne stehen wir Ihnen weiterhin zur Verfügung.
Ihr Trendtours-Trustpilot-Team,
Davina Romano

Rated 5 out of 5 stars
Verified

Best service

Best service, always nice contact. Ang good prices, of course !

28 October 2024
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Reply from trendtours Touristik

Hallo Herr Sietz,

vielen Dank für Ihr äußerst positives Feedback! Es freut uns sehr, dass Sie mit unserem Service sowie den Preisen zufrieden sind. Wir freuen uns darauf, Sie bald wieder auf einer unserer Reisen begrüßen zu dürfen.

Einen angenehmen Tag,

Ihr trendtours-Trustpilot-Team,

Diego Garcia

Rated 4 out of 5 stars

Malta new trends ? 2024-2025

My name is Martin Zöpel, and I will be traveling to Malta from October to February 2024.

I am eager to offer my services to your company during this period, providing content and valuable insights into the tourism industry.

I bring a wealth of experience from my time working in Malta from 2017 to 2018 with Robert Arrigo & Sons, a leading travel company based in St. Julian's. This role allowed me to gain a comprehensive understanding of Malta's tourism landscape, from the dynamics of large-scale operations to the nuances of local culture.

In addition to my professional experience, I volunteered for the European Capital of Culture 2018, where I networked extensively with key figures in Malta’s government and cultural sectors. This involvement gave me unique insights into Malta and Gozo's cultural and societal frameworks, which I am keen to leverage for your company’s benefit.

With over 20 years of experience as a chef in the international hotel, restaurant, food, and beverage industry, I possess a deep understanding of global hospitality standards. My career has equipped me with the ability to:

Identify and implement sustainable business practices in the hospitality and tourism sectors.
Lead cross-functional teams to enhance customer experience and operational efficiency.
Develop and execute high-impact marketing strategies that resonate with diverse audiences.
Here’s how I can support your company and Malta:

Content Creation and Management: Crafting compelling narratives for social media, websites, and marketing materials that reflect Malta's rich cultural heritage and attract global audiences.
Podcast Production: Producing and hosting podcasts that highlight Malta’s unique tourism offerings, providing a fresh perspective that resonates with listeners.
Strategic Communication: Enhancing your company’s communication strategies to build stronger relationships with clients and stakeholders.
On-Site Coordination: Overseeing logistics and preparations for events, ensuring everything runs smoothly.
Location Scouting and Evaluation: Identifying prime locations for tourism activities and providing in-depth assessments.
Event Organization: Planning and executing events that align with your company’s goals and Malta’s tourism objectives.
Quality Management and Mystery Shopping: Conducting undercover evaluations to ensure your tourism products meet high standards and identifying areas for improvement.
I am confident that my diverse skill set and extensive experience will add significant value to your company’s operations in Malta. I would be delighted to discuss how we can collaborate.

If this opportunity interests you, please do not hesitate to contact me.

Looking forward to your response.

Best regards,
Martin Zöpel

Universitätsstraße 110
44799 Bochum, Germany

Mobile: +49 160 4698052

4 September 2024
Unprompted review
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Reply from trendtours Touristik

Sehr geehrter Herr Zöpel,

vielen Dank für Ihr Angebot, aber wir müssen leider mitteilen, dass wir momentan kein Interesse haben.

Vielen Dank für Ihr Verständnis!

Mit freundlichen Grüßen,
Ihr trendtours-Trustpilot-Team,
Diego Garcia

Rated 5 out of 5 stars
Verified

All run OK!!!

All run OK!!!

25 July 2024
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Reply from trendtours Touristik

Hallo Luis,

vielen Dank für Ihre wunderbare Bewertung und Ihr herzliches Feedback.

Wir freuen uns sehr, dass Sie sich für eine Reise mit uns entschieden haben.
Unser Expertenteam ist jederzeit bereit, Ihnen bei der Beratung und Buchung behilflich zu sein.

Wir freuen uns darauf, Sie schon bald wieder als unseren Gast willkommen zu heißen

Ihr trendtours-Team

Paul Schneider

Rated 5 out of 5 stars

The travel was like it was offered and…

The travel was like it was offered and also the area of "tip" was in Front of all communicated. The local tourguide Mohammed (exotic touristik) was brillant. I Made this Kind of travel now The 3rd time ....but this guy has a brain like a computer.

It was clear for us that this travel is not like "on the beach" sometimes 3 o clock wack up to travel to abu simbel....but all was reporter before....so no surprise.

The Ship ....comes into age, but always clean. The Staff always helpful and friendly

4 January 2024
Unprompted review
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Reply from trendtours Touristik

Lieber trendtours-Kunde,

wir sind gerade dabei unser trustpilot Konto aufzuräumen und wir entschuldigen uns jetzt schon dafür, dass Sie erst jetzt Antwort zu Ihrer Bewertung erhalten.

Herzlichen Dank für Ihre gute Bewertung und die positive Rückmeldung.

Ihr trendtours-Team,

Paul Schneider


Rated 3 out of 5 stars

Egypt Ägypten

We traveled to Egypt in May.
The worse part of the experience: the Trinkgeld (Tipping), which was supposed to be a choice was obligatory, and there was extera obigatory tips, We paid 65 Euro per person, 30 of it was not mentioned at all, and 35 was mentioned as not obligatory!

There is another company in Egypt that is the partner of trendtours. Everything in Egypt is organized by them and they are not as organized as in Europe. The plan changed a lot, and was very packed some days. In Cairo and Giza, it could be much better. The visit to the Pyramids and Sphinx was too short, but we spent a lot of time inside Cairo which was not pleasant at all.
There was also tour offers which was not in the plan, for extra charge (like the Islamic district), they could prolong the Pyramid visit instead. I think they wanted to sell tours and benefit.
After reaching Luxor, the plans were better, (mainly by the ship plans not the company).

6 May 2023
Unprompted review
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Reply from trendtours Touristik

Lieber trendtours-Kunde,

es tut uns leid, dass Sie eine negative Erfahrung mit uns gemacht haben. Wir sind gerade dabei unser trustpilot Konto aufzuräumen und wir entschuldigen uns jetzt schon dafür, dass Sie erst jetzt Antwort zu Ihrer Bewertung erhalten.

Ihre Bewertung nehmen wir zum Anlass unsere Reisen zu verbessern. Wir hoffen, dass Sie das nächste Mal bessere Erfahrungen mit uns machen.

Ihr trendtours-Team

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