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buendía Reviews 45,867

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, knowledge, and friendliness. Many reviewers specifically mention tour guides who went above and beyond to provide informative and engaging experiences, highlighting their ability to communicate effectively and cater to diverse audiences. Consumers also appreciate the well-planned itineraries and the convenience of transportation. People are particularly impressed with the locations visited, finding them beautiful and memorable. The overall user experience is highly rated, with reviewers noting the smooth coordination and organization of the tours. Furthermore, many customers feel they received excellent value for their money, considering the quality of the tours and the experiences provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

This was a brilliant tour. The waterfall is a gorgeous site & much more than a simple waterfall. It was a lovely walk & so pretty. Glad we saw it in winter, without people in the actual water! Guadal... See more

Rated 5 out of 5 stars
Verified

Purchased a tour to Altea, Guadalest & Algar falls travelling from Alicante. Really good tour. Our guide Dani was excellent, extermely knowledgeable with lots information and tips. Sufficient time i... See more

Company replied

Rated 5 out of 5 stars

I must express my gratitude for exceptional service provided by Buendia. It was exactly what we had hoped for. After our first visit to Bruges and Ghent, we returned to Luxembourg, and experien... See more

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Rated 5 out of 5 stars
Verified

It was a long day but varied and interesting. We nearly got lost in the fog at Covadonga Lakes but we saw some cows and met some interesting travelling companions. Ana was informative and made every... See more

Rated 5 out of 5 stars
Verified

Our two guides split the 40-some of us into two groups. Both were personable, knowledgeable, and gentle cat herders. Both were easily understood in English. We spent most of our time and our various t... See more

Company replied

Rated 5 out of 5 stars
Verified

A well planned tour that packed a lot of interesting stops into one day. Each village had something interesting and unique and the coastal scenery was amazing. I don't really like wine but the local w... See more

Rated 5 out of 5 stars
Verified

Wonderful arrangement & perfect time management. Pedro is the best guide i’ve ever met! The level of attentiveness is unbelievable. He remembers most of the participants’ names. When in Pena Palace, i... See more

Rated 4 out of 5 stars
Verified

The tour was very good although the guide was a little difficult to understand on the bus. The problem was locating the bus in Cangas, there were no instructions given before arrival other than be at... See more

Rated 5 out of 5 stars
Verified

Un tour imprescindible con un gran guia que nos hizo el tour muy ameno. Muy recomendable ver todos los contrastes de NY asi como la misa gospel, que es un gran espectaculo

Rated 5 out of 5 stars
Verified

hello, we went to a day trip in Segovia & Toledo, with our guide Lidia and the driver Valentin. Both were amazing and Lidia very well prepared, nice to us, she explained everything twice, both in Span... See more

Rated 5 out of 5 stars
Verified

We had a wonderful day exploring the Basque countryside! The guide was very entertaining and informative. The towns and sights we visited were very beautiful and we learned about the interesting Basqu... See more

Rated 5 out of 5 stars
Verified

The trip to the Covadonga National Park was amazing. David, our tour guide, was very knowledgeable and helpful. Jaime was our driver and he managed those windy roads exceptionally well. On each stop w... See more

Rated 5 out of 5 stars

A wonderful day. Danny was a great guide, informed, friendly and kind. The bus was only half to 2/3 full which made it feel much nicer. People could sit alone if they wished. Guadalest was my favorite... See more

Rated 5 out of 5 stars

It`s great to know that there are still companies that work for value and for customers, not for making a tick and get money. In this case, it was not only a great sightseeing experience of Spain, wit... See more

Rated 3 out of 5 stars
Verified

The day trip didn’t go in the order of the itinerary on your website. There was not enough time in our second stop, a better balance would have been nice. Our tour guide was hard to hear and under... See more

Company replied

Rated 5 out of 5 stars

Tours are really quality, not gonna lie. Excursion around Barcelona for just 50 euro - bargain. Ask anyone, they confirm that this is a real deal. I will advise this platform to those into travelling.... See more

Rated 5 out of 5 stars
Verified

I absolutely loved this tour! The tour guide Danny was the best! He was very courteous, knowledgeable, patient, helpful and professional. The bus driver also did an amazing job! He was always... See more

Rated 5 out of 5 stars
Verified

The tour was fantastic. We visited splendid places and the guide Aman gave excellent information. Moreover he was very entusiastic and did his work with much pleasure. We had a fantastic excursion

Rated 5 out of 5 stars
Verified

It was a great experience for my team and I. Pablo being the English tour guide was extremely knowledgeable about the history, culture and he had a great sense of humour. I would definitely recommend... See more

Rated 5 out of 5 stars
Verified

I'm so glad we opted to go with Buendia Tours for our Sintra daytrip. It was worth every penny. Our driver ad tour guide were amazing. Our tour guide was Savio and he was kind, informative, and th... See more

Rated 5 out of 5 stars
Verified

Dani welcomed us at the agreed meeting point and was very clear and efficient in explaining the itinerary. He paid great attention to every detail along the route and guided us seamlessly throughout t... See more

Rated 4 out of 5 stars
Verified

Very beautiful tour with highlights of the region. Bilingual guide. However we found the programme a little too busy and would suggest to skip 1 stop. We only had 2 hours at Gaztelugatxe, which is lit... See more

Rated 5 out of 5 stars
Verified

Pedro and Mariana were fantastic. They know everything! Their passion for telling us about Sintra really shows. The guides interactions with each other shows they are truly a family.

Rated 4 out of 5 stars
Verified

The tour started a little sluggish, but got better and as a whole was very interesting. Andres did his best to make it to a good experience. We recommend Buendiatours for visiting Comuna13.

Rated 5 out of 5 stars
Verified

The trip was excellent We loved every minute, the scenery is breathtaking and the weather superb on the day. Our guide was excellent and the commentary informative. Thanks you for a memorable day.... See more

Rated 5 out of 5 stars
Verified

What a day ! The experience of travelling with Bruno as a guide was amazing. He has so much knowledge, it is impressive how many fun facts we learned along the way. Just to say, I just used my red e... See more

Rated 5 out of 5 stars
Verified

Good English meant everything was easy to understand. Good equipment and the right safety gear. Pro operators, recommended.

Rated 5 out of 5 stars
Verified

El tour Euro zone was very interesting. Arturo was an excellent guide, very well informed and very kind. We recommend this tour with him strongly.

Rated 5 out of 5 stars
Verified

I booked a Buendia tour to Bulnes as a gift for my wife and her friend, and they could not have been happier with their experience. The communication leading up to the trip was excellent. The bus ride... See more

Rated 5 out of 5 stars
Verified

Everything was according to expected. The order of where we would go was inverted, but it was even better to finish the trip with the dragon stone! The guide was great! He know when and what to say, a... See more

Rated 5 out of 5 stars
Verified

We booked the trip at the last minute but our tour guide Clara was absolutely fantastic! She made sure we had a great experience.

Rated 5 out of 5 stars
Verified

We opted for the Aveiro and Costa Nova day trop from Porto and we loved it. Truly enjoyed each of the places we visited, our tour guide was very kind and knowledgeable about Aveiro, Costa Nova,... See more

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Rated 5 out of 5 stars
Verified

Southwest tour guide Paolina was excellent and very knowledgeable. She also was very funny amd made our tour very fun.

Rated 5 out of 5 stars
Verified

It was a great experience to take part in the tour. Eva was a great tour guide, very knowledgable on both History, geolog and the fauna of Picos de Europa.

Rated 5 out of 5 stars
Verified

Eva was great. She gave us plenty of historical and cultural information. She was also very nice.

Rated 5 out of 5 stars
Verified

The guide and driver were very friendly and guide was really pleasant and professional, he is an expert in his job.

Rated 5 out of 5 stars
Verified

Guide was great and having a small group was great too. Would recommend using this tour group. Using whisperers is the absolute best way to be guided.

Rated 5 out of 5 stars
Verified

A very fruitful trip. Ricardo is knowledgeable and he was very helpful during the trip. Enjoy so much with my partner!

Rated 5 out of 5 stars
Verified

Danny the guide was great. Patient and ever willing to narrate, answer questions. The schedule adherence was great.

Company replied

Rated 5 out of 5 stars
Verified

Dani was amazing! He told us all about the places we visited which were absolutely beautiful! Thank you for a great day

Rated 5 out of 5 stars
Verified

Excelentes experiencias con las visitas guiadas. En Madrid, Javier le puso un adicional de historias y datos curiosos que la hicieron memorable.

Rated 5 out of 5 stars

Our tour to Bruges and Ghent was truly the highlight of our trip to Belgium. Our tour guide, Julian, was knowledgeable, charismatic, and entertaining. He made sure that everyone was cared for and acco... See more

Rated 5 out of 5 stars
Verified

We recently did a walking food tour in Lisbon with Buen Dia Tours and had an incredible experience! Our guide, Rui, was fantastic—friendly, knowledgeable, and truly passionate about the city’s his... See more

Rated 5 out of 5 stars
Verified

A wonderful tour! Flavia is an excellent guide — full of interesting stories, but never boring. Just the kind of guide I enjoy. The trip is definitely worth recommending, and I hope to return to Barce... See more

Rated 5 out of 5 stars
Verified

Well-organized and enjoyable tour to Covadonga Lakes, Cangas de Onís, and Lastres. We had originally planned to rent a car and drive there from Oviedo, but I’m so glad we chose this tour instead. The... See more

Rated 5 out of 5 stars
Verified

Cancelled my original date/time due to lack of numbers but provided alternatives and allowed me to change iterinary (had to grab a train so had to miss the beer tasting). Guide provided stories at poi... See more

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  2. Tour Agency
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About buendía

Written by the company

trustpilotcom

En Buendía sabemos que los mejores viajes son aquellos en los que vivimos experiencias únicas. Por ello, incorporamos cada día nuevas actividades y excursiones en diferentes destinos con el fin de facilitar el tiempo de ocio de nuestros clientes, haciendo que se preocupen únicamente de disfrutar de la experiencia.


Más de diez años marcando la diferencia

Nuestra empresa posee una trayectoria de más de 10 años en el sector y cuenta ya según nuestro índice de satisfacción con la confianza de un 1 millón de viajeros alrededor del mundo. Desde nuestros inicios, Buendía brinda las mejores experiencias: tours, actividades y excursiones propias basándonos en la excelencia de nuestros servicios. Para ello, contamos con autobuses y guías locales propios, que aseguran un trato inmejorable para todos nuestros clientes.


Excursiones · Free Tours · Experiencias · Entradas & Atracciones · Actividades deportivas

Te asesoramos en todo lo que necesites

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Fabulous day trip

What a day ! The experience of travelling with Bruno as a guide was amazing. He has so much knowledge, it is impressive how many fun facts we learned along the way.
Just to say, I just used my red earphones back at home and I’m quite sure I heard his voice talking 🤣 Thank you to Buendía Tours for a hassle free day trip. Everything was perfect ! Just to let the future customers know: we came back way after 6 o’clock. Just don’t book a dinner to close to that time :)

May 19, 2025
Rated 5 out of 5 stars
Verified

Bulnes + cabrales tour: excellent!

I booked a Buendia tour to Bulnes as a gift for my wife and her friend, and they could not have been happier with their experience. The communication leading up to the trip was excellent. The bus ride was smooth, comfortable, and the itinerary was well-designed. Their tour guide was entertaining and knowledgeable. Bulnes itself is a spectacular introduction to the Picos - a must-see destination when visiting Asturias. 5 stars, would absolutely tour with Buendia again!

May 11, 2025
Rated 5 out of 5 stars
Verified

Great trip!

A well planned tour that packed a lot of interesting stops into one day. Each village had something interesting and unique and the coastal scenery was amazing. I don't really like wine but the local winery visit was in an amazing mountain setting and the wine was certainly not the worst I'd ever had. The guide, Aitor, was incredibly knowledgeable and made sure the trip ran smoothly. If it was this good on a rainy day, it would be even better on a sunny one!

May 11, 2025
Rated 5 out of 5 stars
Verified

I absolutely loved this tour!

I absolutely loved this tour! The tour guide Danny was the best! He was very courteous, knowledgeable, patient, helpful and professional.

The bus driver also did an amazing job! He was always on time to pick us up after each stop, and he did such a great job in navigating those narrow roads high up in the mountains. He was very careful and patiently waited for other drivers to go ahead when the road was too narrow for both vehicles to pass at the same time!

I would definitely recommend this trip to anyone visiting Alicante. It was worth every single euro!

Thank you Danny, driver and the tour company for giving me such amazing memories of my visit to Alicante. Thank you, thank you!

May 9, 2025
Rated 5 out of 5 stars
Verified

The trip was excellent

The trip was excellent
We loved every minute, the scenery is breathtaking and the weather superb on the day.
Our guide was excellent and the commentary informative.
Thanks you for a memorable day.

April 30, 2025
Rated 5 out of 5 stars
Verified

A great tour with lots of time to explore

The trip to the Covadonga National Park was amazing. David, our tour guide, was very knowledgeable and helpful. Jaime was our driver and he managed those windy roads exceptionally well. On each stop we had plenty of time to explore the area ourselves. I had a brilliant day and would fully recommend this tour.

April 27, 2025
Rated 1 out of 5 stars
Verified

The bus did not show up at the…

The bus did not show up at the designated address!

April 27, 2025
buendía logo

Reply from buendía

Good morning, Gary:

Thank you for booking with Buendía Tours. We sincerely apologize for the inconvenience you experienced.

We would like to inform you that there was a modification to the meeting point, which was communicated via email on February 26th. We regret any confusion this may have caused and apologize for not being clearer.

We understand how important it is for our customers to have all the details correct, and we are continuously working to improve our communication to prevent such issues in the future.

Kind regards,
Equipo Buendía.

Rated 5 out of 5 stars
Verified

Wonderful day exploring the Baque countryside

We had a wonderful day exploring the Basque countryside! The guide was very entertaining and informative. The towns and sights we visited were very beautiful and we learned about the interesting Basque culture. The travel by bus was very convenient. The wine tasting with lovely views was a perfect finish to the day.

April 19, 2025
Rated 5 out of 5 stars
Verified

Danny the guide was great

Danny the guide was great. Patient and ever willing to narrate, answer questions.

The schedule adherence was great.

April 23, 2025
buendía logo

Reply from buendía

Good morning, Nilesh:

Thank you very much for taking the time to share your kind feedback.

We are delighted to hear that you had such a positive experience and that Danny contributed to making your tour so enjoyable. His patience, dedication, and willingness to share his knowledge are qualities we truly value, and we will be sure to pass along your compliments.

We’re also pleased to know that the tour schedule met your expectations. Your satisfaction is our greatest reward.

We look forward to welcoming you again on future experiences.

Un saludo,
Equipo Buendía.

Rated 2 out of 5 stars

Buendia's guided tour to Bruges from Getyourguide


While our guide in Bruges, Sabrina, was truly a highlight – knowledgeable, friendly, and doing her best to accommodate everyone – the operational chaos of Buen dia tour company leading up to and during the trip significantly detracted from the experience.

The meeting point instructions on the Get Your Guide page were utterly misleading. We arrived at Aloha Bowling a full thirty minutes before the stated departure time, only to find absolutely no Buen dia representative or signage. The customer service hotline vaguely mentioned a "white bus" amidst a sea of white buses! It was only through the helpful advice of other tour companies that we learned Buen dia supposedly waits across the street with a purple umbrella. After a frantic search, we finally located our unmarked bus at the far end of the line with just five minutes to spare. Alejandra, the bus guide, offered no apology or explanation for this stressful and unnecessary scavenger hunt. For a company advertising on a major platform, a simple staff member at the designated meeting point or even a basic SMS update regarding location changes seems like a bare minimum expectation.

Furthermore, the language balance on the bus was frustrating for English speakers. Alejandra consistently dedicated lengthy 30-minute explanations in Spanish, followed by a rushed 5-minute summary in English. Given that English serves as a common lingua franca for many international travelers, this allocation felt disproportionate and left English speakers feeling shortchanged.

Finally, the headphone situation was another unnecessary annoyance. While the tour page mentioned bringing your own headphones to avoid a €1 charge for disposables, it failed to specify the archaic requirement of a 3.5mm jack. In this day and age, many rely on Bluetooth headphones, and being presented with an outdated FM receiver felt like stepping back into the 90s.

Ultimately, while Sabrina's guiding in Bruges itself was commendable, the disorganization of Buen dia, the frustrating language imbalance on the bus, and the outdated equipment requirements make this tour poor value for money, especially for English speakers. You'd likely have a more comfortable and less stressful experience booking with companies like Tickets and Tours, which offer clearer communication and more modern amenities.

April 20, 2025
Unprompted review
buendía logo

Reply from buendía

Dear Kanya:

Thank you for taking the time to share your feedback regarding your experience with Buen Dia Tour Company. We are pleased to hear that you enjoyed Sabrina’s guiding in Bruges. She is indeed a valued member of our team, and we are grateful that her knowledge and friendly demeanor stood out to you.

However, we sincerely apologize for the operational challenges you faced both before and during the tour. We completely understand your frustration with the misleading meeting point instructions and the confusion surrounding the bus location. We will work to avoid this situation to happen again.

Kind regards,
Buendía Team

Rated 1 out of 5 stars

Find a better company!!!

Bus was very uncomfortable, no leg room and the seats were just plain uncomfortable... No eating or drinking allowed in the bus.. unless you buy the water from them!! The whole drive from Amsterdam to Brugge and back the bad swerved back and forth in the lane like either the driver was not a good driver or the bus was not mechanically sound. The guide at in Brugge was very nice but extremely boring... Learned almost nothing and what I did learn I don't think was true .. on the bus ride home now and can't wait to be done with this special bit of hell!

April 20, 2025
Unprompted review
buendía logo

Reply from buendía

Good morning:

We thank you for trusting Buendía to organize your activity. We sincerely regret that your experience was not to your liking and appreciate you sharing your feedback.

Regarding the comfort of the bus and the food and beverage policy, we take your comments very seriously and will review our guidelines to ensure that they are clearly communicated and that our passengers enjoy a more comfortable experience.

We apologize for the inconvenience related to the ride and assure you that this matter will be reviewed to ensure that our vehicles meet the highest standards of safety and performance.

We appreciate your feedback as it helps us to continuously improve our services.

Best regards,

Buendia Team.

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