Verified
When I ordered the company contacted me to say the product I ordered was out of stock. They offered me a full refund or the choice of another product or to wait until the product was back in stock app... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
The item was delivered (thankfully) but with a 1 week delay. Tracking of the purchase and delivery process is very uninformative.
Company replied
I don't recommend anyone to buy anything from this shop. Almost a month passed and they still haven't sent me a parcel. When I asked them to return me my money they told that I have to pay for a del... See more
Company replied
Verified
Item was as ordered but took a long time to be delivered. Could do better on delivery.Two weeks in this day and age is not on.
Company replied
Ordered a smartwatch in september. It took three weeks to deliver, which is astonishingly long already But then, a warranty claim in January. After some messages back and forth - it takes them the... See more
Company replied
Verified
The delivery time exceeded a week more than what they promised. Communication was pretty poor: The website stated that you could that with someone but no matter what time a day you only got a reply t... See more
Company replied
Verified
Consider other vendors first. Product arrived as described. Delivery was well communicated. BUT it took 4 weeks for the product be processed and SHIPPED. It then took another week arrive. It would... See more
Company replied
Verified
Order was very slow, and communication was very bad and confusing. I ordered on Nov 8th from Great Techno, I did not receive a shipping notice until Nov 25th - the shipping notice was from another c... See more
Company replied
Verified
First time using Greatecno and I was very happy with the service. I bought a Heavy Duty Singer 4432 at a cheaper price than Amazon and the delivery to Ireland was affordable and very quick.
Verified
Absolutely no problems throughout the process. bought a roll of cable from greatecno. The price was good and got what i paid for. Can definitely recommend.
Company replied
Verified
Excellent transaction. Goods packed with great consideration to absolute professional level. Will be buying more. Best regards and Happy and Healthy Christmas 2024 and 2025 Tommy in Dublin.🧑🎄☘️... See more
Good prices! I found the best price around for a professional networking hardware product I needed. Shipping was rather delayed, but well worth the wait.
Verified
Order arrived ahead of scheduled delivery date, product was well packaged in good condition. The only retailers to stock UBPET products at a reasonable price, very satisfied with my experience so far.... See more
I ordered a Staub cocotte set and it arrived within 10 days. Delighted with my purchase - a great product at a great price. Highly recommend GreaTecno.
Verified
Perfect service!! Great price and arrived as even earlier than expected. Will definitely be ordering again.
Everything in order. Electric dehumidifier delivered one day before promised without any damage. Smooth ordering process with downloadable VAT invoice.
I found all the things i needed for my PC setup without any delay i would highly reccomend Greatecno!
Company replied
Verified
Client service was great. Delivery was fast enough. Thank you!
Verified
Quick ordering Fast dispatching Had camera very quick
Company replied
Verified
This is my first order , I am pleased with the service and the progress
Verified
good product , fast delivery , easy order
Company replied
Verified
Easy ordering and delivered spot on as promised.
Verified
Great product, fast shipment, everything perfect.
Verified
Speed delivery and product perfect!!
Company replied
Verified
Everything was great; price, delivery and a product.
Verified
Rapodez en el ttansporte
I found a product on this website and I want to buy it without VAT so I filled my company data and the price was still with VAT so I started a chat with their customer service asking information abou... See more
Verified
I must say better then I think, get fast and all ok.
Product great but service to slow. Took 1 month to get my item
Company replied
Verified
The price is ok. The products come în România în two weeks.
Verified
Quick and trustable service. Very well done!
Verified
War alles ok
Company replied
Verified
updated regularly and arrived within specified timeframe.
Verified
Came in time. All good, thank you
Verified
Quality and transparency of customer service.
Verified
Very happy with the product
VERY POOR COMUNICATIONS.
Company replied
Verified
EVERY THING WENT WELL
Verified
positive experience
Company details
Contact info
Avenida de Brasil, 6 , 28020, Madrid, Spain
- +34 912 844 705
- cac@newstri.com
- greatecno.com
3.5
Average
3K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
Verified
Verified
updated regularly and arrived within…
updated regularly and arrived within specified timeframe.
October 23, 2024
Verified
Shipping time ridiculously slow
Consider other vendors first.
Product arrived as described. Delivery was well communicated. BUT it took 4 weeks for the product be processed and SHIPPED. It then took another week arrive. It would appear that it was only processed when I complained via the chat option.
October 22, 2024
Reply from Greatecno
Dear customer, we are sorry for any inconvenience we may have caused you. We work to offer the best and fastest service to our customers, although exceptionally delays may occur. We reiterate our apologies, we will do everything possible to avoid this type of incident. We hope to continue counting on your presence in our online store.
Have a nice day.
We remain at your disposal.
Verified
Fantastic service
First time using Greatecno and I was very happy with the service. I bought a Heavy Duty Singer 4432 at a cheaper price than Amazon and the delivery to Ireland was affordable and very quick.
October 11, 2024
Verified
Verified
I received a broken product and the…
I received a broken product and the seller is not willing to replace it.
October 9, 2024
Reply from Greatecno
Dear customer, we regret your assessment.
Please note that as stated in the terms and conditions of our website, the deadline for claiming damaged deliveries is 24 hours after receiving the order. We recommend that all our customers check the package and that any incident be reported as soon as possible via our email, cac@newstri.com.
If the damage is notified to us outside of this period, it will unfortunately not be taken into account.
We are very sorry about this situation.
We remain at your disposal.
Verified
Easy ordering and delivered spot on as…
Easy ordering and delivered spot on as promised.
October 3, 2024
Verified
my order was over a week late and you…
my order was over a week late and you sent me the wrong product, i couldnt even reach out to get a refund or swap my product.
September 26, 2024
Reply from Greatecno
Dear customer, first of all we apologize for the delay in the delivery of your order. As you know, we have contacted you to request photos of the product received but you have already thrown away the original box of the product. Unfortunately we cannot distinguish the difference, we need to see the original box of the product to verify it. We recommend that for future occasions that before unsealing the product you check that it is indeed the product you ordered and if not, make a claim. The satisfaction of our customers is our priority. We remain at your disposal.
Verified
Verified
Client service was great
Client service was great. Delivery was fast enough. Thank you!
August 9, 2024
Verified
Three weeks of waiting for paid…
Three weeks of waiting for paid induction, not delivered. Customer blaimed for giving wrong address, proof of correct is on payment bill!
Attempt to charge return fee for not delivered article!
Untrustworthy liers, blaming customer for own failure!
Be aware, better to shop somewhere else!
July 30, 2024
Reply from Greatecno
Dear customer, we regret your feedback. As indicated in the tracking of your order, your address was incorrect or incomplete, which is why the package was returned to origin.
Your order has just been refunded.
We recommend that all customers make sure that the shipping address is fully detailed and correct when processing the order.
We remain at your disposal.
Verified
Verified
This is a place where I found a…
This is a place where I found a relatively rare item and got it for a reasonable price. Postage handling and delivery speed were also all good.
June 25, 2024
Verified
Verified
I love this shop
I love this shop ! The best place where you can buy what you want in good price and helpful support <3
June 6, 2024
Verified
SCAM WEBSITE
Don't buy anything from that website. If you ever need to use the warranty, they make you pay to send the item to Poland, then they completely ingnore you for weeks. I have sent back a faulty graphics card 3weeks ago and the customer serice does not answer any messages. I'm out of 561€ + 25€ for the return cost and I still don't have any information on the warranty process. This is a scam website. Avoid at all cost.
June 29, 2023
Unprompted review
Reply from Greatecno
Dear customer, we regret your review.
I inform you that all products have a 3-year warranty to be processed through the manufacturer or, failing that, through us. The repair process usually takes approximately a month to be resolved.
We appreciate your understanding and patience.
Unfortunately, your product could not be repaired and that is why, as we have informed you via email, we have created a discount coupon for the value of the product so that you can discount the amount on your next purchase on our website.
We apologize for the delay in resolving your case.
The satisfaction of our clients is our priority.
We are at your disposal.
Verified
Excellent to buy from and fein 12v drill quality…
Excellent to buy from and quality products
May 14, 2024
Verified
Recommended site
Recommended site. Fast dispatch and ships to more places than Amazon will! I will be back!!
May 16, 2024
Verified
Bitter sweet…
U made delivery on time,no damages,.unfortunately this device does not support Polish language what makes it useless for me
May 8, 2024
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