We booked our holiday through loveholidays.com, and overall the experience was good value and well organised. Their app, which we used after booking, was straightforward and helpful. The only min... See more
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/
5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom
Replied to 97% of negative reviews
Typically replies within 24 hours
Easy to book with... One issue is the change of flights and a delay in updating us but great insurance and everything is smooth running
I have used love holidays before and had no issues but this time has been nothing but hassle. Booked a holiday and paid deposit only to be told it wasn’t available at that price 3 days later. Asked for a refund on email. Got no response for days only automated rubbish that went to my spam. Then a different person tries to call me during work offering different prices etc rather than just giving the refund I asked for. Now after a week I’ve finally managed to confirm my refund but the transaction has completely disappeared from my bank. So it looks like I’m going to have to call the bank. I’d give 0 stars if I could.

Reply from loveholidays UK
Would not book through anyone else, everything straight forward
Easy no nonsense booking experience, put in what we were looking for, chose the right holiday for us, tweaked it a little bit and got exactly what we wanted.
Excellent customer service from Matt, Thank you!!! Very personable, warm and professional.
I have booked my holiday over the last few years with love holiday the service e is brilliant staff are lovely they always answer my question but they never plus me in to buying through them

Reply from loveholidays UK
Very easy system with bookings I think I would recommend more different airlines flights bookings to be available

Reply from loveholidays UK
Such an easy app to use with lots of bargain holidays. Easy to add parking & transfers.
Honest straightforward hassle free instant booking.Just the way it should be.Will definitely book with loveholidays again.

Reply from loveholidays UK
Simple easy to use and a great deal on our holiday
Excellent value. Great to sort out hotel and flights at the same time. Only a deposit required. It’s my go to app whenever I plan a holiday.
I have a very good experience with this travel agency. Fast arrangement and processing of the holiday. Constant information. I am satisfied. Thank you for being there.🤩
They ruined my experience even before started. I’ll never use them again.

Reply from loveholidays UK
4th trip booked this year!
Very good service and cannot find anywhere that’ll beat prices

Reply from loveholidays UK
Booked a holiday over a week ago for my son and his friend which leaves in a few days time. Flights and hotel were confirmed and conformation sent, however I have just received a email saying the hotel is no longer available but that Love Holidays have chose another (click here). I clicked but it says that I cannot change my booking. I've tried reaching out but I'm just getting a bot. Its an absolute joke to do this so close to the holiday with no explanation, no alternative offered and no customer service availability. It took a lot of research to find the best hotel for the boys (location, price etc) just to be let down at the last minute. This could be down to the hotel but the execution and customer service on the Love Holiday side is down to them. Poor show guys. Do better.

Reply from loveholidays UK
Always use loveholidays, never any problems at all,absolutely perfect

Reply from loveholidays UK
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