Jet2holidays Reviews 431,304

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their friendliness, efficiency, and helpfulness, both at the airports and during flights. Consumers appreciate the well-organized transfers and the smooth, seamless service provided. People highlight the good value for money, the wide selection of holiday destinations, and the flexibility offered in terms of duration and board basis. The booking process is considered easy and user-friendly, especially through the app. Reviewers also appreciate the convenient locations of the hotels and the quality of service provided during the holidays. Overall, individuals express satisfaction with the holidays and the excellent service, often stating their intention to book with the company again in the future.

Based on these reviews

Rated 4 out of 5 stars
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The actual fights were on time with fair comfort for short haul. Cabin crew were professional and courteous. Transfers leave a bit to be desired especially return. The coach collected us from resort 4... See more

Rated 4 out of 5 stars
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Flights good, food & hotel good, weather good. Minor annoyances - sunbeds around pool crammed together with big empty spaces. Beach lovely though! Evening entertainment average, good dancers but s... See more

Rated 4 out of 5 stars
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Hotel Faro, Meloneras, G. Canaria, a fabulous hotel in many ways but the trendy lighting of LED filament type bulbs is no help whatsoever to people with impaired vision. The hotel could make this know... See more

Rated 4 out of 5 stars
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The hotel was as described. The flights were good. Particularly good was the cost of hold and cabin baggage included in the price where many airlines treat this as a chance to charge. One big let d... See more

Rated 5 out of 5 stars
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Jet2 Reps were very helpful all round, kept us informed without having to chase anyone. We used the same resort we'd been to with someone else last year and enjoyed a bigger apartment, an on site rep... See more

Rated 5 out of 5 stars
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Everything was good. Malaga airport had long queues for passport control both on arrival and departure but that is beyond jet2 control. Hotel was as described, went bed and breakfast, which was typi... See more

Rated 3 out of 5 stars
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Outbound airport staff friendly helpful, inboard airport staff rude unhelpful 20 or so stood around doing nothing .flight staff good but I had pre paid extra legroom seats both ways but they allowed p... See more

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Rated 5 out of 5 stars
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Hotel was brilliant all inclusive good entertainment flights delayed both ways and arriving and departing Fuerteventura was not good very slow to get off plane 45 mins ,slow cases.Going back no buses... See more

Rated 3 out of 5 stars
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Flights and transfer were fine, as expected. The Puding hotel half board meals were rather mediocre with a limited dinner menu, unchanged for the duration of the stay. A cup of coffee, from the read... See more

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Rated 3 out of 5 stars
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My 5th Jet2 holiday to Benidorm in 2025. Usually efficient though on leaving Alicante there was a huge queue for the security checks. Not just Jet2 customers of course but it might have been helpful f... See more

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Rated 3 out of 5 stars
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I was very disappointed with the level of cleaning in our room. The last three days of our holiday the bin was not emptied, bed sheets weren’t changed once, the only thing cleaned in the bathroom ever... See more

Company replied

Rated 5 out of 5 stars

Usually I dont do reviews, but today I have to. Just came back from Antalya with Je2holidays and they deserve 5* everything was perfect, from hotel to staff. Jet2holidays members was very often in ou... See more

Rated 5 out of 5 stars
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Overall the hotel location and surrounding countryside once you get passed the tourist traps (Shops etc😮) was wonderful. The buffet breakfast, lunch and dinner had a great selection and the pre... See more

Rated 3 out of 5 stars
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The flights were fine; the transfers also. At the hotel the staff were quick and attentive, the pool and surrounding beds were clean and sufficient. Paying an all in price we found well balanced meal... See more

Company replied

Rated 5 out of 5 stars
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ease of check in at airports lots of staff to help with everything airplane clean cabin crew professional and efficient info from pilot before and during the flights with regular updates on wea... See more

Rated 5 out of 5 stars
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Airport help was exceptionally good the airhostess were very friendly so plane journey was great.when we landed and were going to the coach we had a VERY long walk which wasn't nice .our hotel Alexand... See more

Rated 4 out of 5 stars
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Everything went well, apart from the delay on the outbound flight. This was not the fault of JET2, but due to poor weather. the only criticism i have, is the inflight duty free is distributed star... See more

Rated 5 out of 5 stars
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Everything was just amazing, the assistance staff at Leeds Bradford airport to cabin crew, the private transfer and the hotel, the Amavi,make for two in Pathos was outstanding. I did not want to come... See more

Rated 4 out of 5 stars
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Made to wait for over 30 minutes for our private transport to the hotel, Also customers need to be warned of people on electric scooters they are silent and being driven way to fast in pedestrian ar... See more

Rated 5 out of 5 stars
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We had a wonderful holiday in Cyprus & are very happy that we chose the resort (Azia) that we did. It exceeded our expectations in many ways. Apart from a delay with our return flight, everything was... See more

Rated 3 out of 5 stars
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Staff were both friendly and efficient on both flights. Flight to Prague from Leeds Bradford airport was delayed by three hours with no prior notice which meant we were waiting at the airport for ove... See more

Company replied

Rated 4 out of 5 stars
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The only disappointing aspect of the hotel was the food. The breakfast quality of the sausages and bacon were poor. At dinner again the food cooked to order on the hot plate was exceptionally of poor... See more

Rated 5 out of 5 stars
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Went to Vienna for 4 days as usual great value for money great cabin crew no delays either way Jet2 are my first choice every time Best holiday/flight company by far Nice if you could go to more wo... See more

Rated 4 out of 5 stars
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Other than a lot of waiting around and confusion at Arricefe airport the holiday with Jet 2 was perfect. Top tip, organise your own transfer to your hotel. The transfer back was perfect but it was slo... See more

Rated 5 out of 5 stars
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Great holiday, good hotel couldn't fault it and our room was excellent (once we changed) as I requested a walk in shower when booking holiday by phone but hotel said this hadn’t been requested by Jet2... See more

Rated 5 out of 5 stars
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Stayed in Puerto Rico -Gran Canaria for 11 nights great experience throughout. Even with an hours delay for the return flight the company was amazing with details and plane took off exactly as advised... See more

Rated 3 out of 5 stars
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The hotel was excellent. However when we arrived at Gran Canaria airport we were kept standing in a queue for two hours trying to get through the passport control machines. It was an absolute shambles... See more

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Rated 5 out of 5 stars
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Very impressed with Jet2, we’ve never flown with them before and everything was very organised. The staff at both airports were friendly and cheerful, even at 7am! Extremely impressed with the smart... See more

Rated 4 out of 5 stars
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Good communication and experience with transfers. The airport in Corfu was chaotic and couldn’t seem to handle the amount of passengers so would make sense to make the return transfer later so there’s... See more

Rated 5 out of 5 stars
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Definitely value for money love some winter sunshine. Great staff Spacious room Reception helpful Kevin in the terrace bar was fantastic. Talented at the baby Guiness - swirly spoon hack !! Ha... See more

Rated 5 out of 5 stars
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Jet2holidays is our “go to” travel company. We know that we will always find a holiday destination that suits us, at great value for money. We appreciate the flexibility their holidays provi... See more

Rated 5 out of 5 stars
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Great holiday, good value for money being all inclusive. The RH Victoria is an amazing hotel with lovely staff & fantastic and all our drinks were served by waiter service at our table. We’ve stayed... See more

Rated 5 out of 5 stars
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I've been booking my holidays with Jet2 for years now and I have never experienced anything bad. They have plenty of holiday destinations to choose from and the prices are reasonable. I always use the... See more

Rated 4 out of 5 stars
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Even though a 3 star resort, it was very complex and plenty of good food in the all inclusive holiday. It was extremely good value for the money. We would definitely consider using Jet2 all inclus... See more

Rated 5 out of 5 stars

Cannot fault jet 2. Best thing is there's always plenty of staff on hand at both airports, especially in Leeds Bradford, when you're not quite sure about 'technology' and how it all works now. Always... See more

Rated 5 out of 5 stars
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Overall experience was fantastic. Staff were friendly, professional and helpful. Extremely well organised transfers so there was no stress at all. Staff made everything smooth and seamless, food was e... See more

Rated 4 out of 5 stars
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We had a couple of issue with the hotel. Firstly the Tiki lounge music was far to loud, we were on the 2nd floor and we could hear the music until midnight 3 nights running, we complained to Hotel you... See more

Rated 4 out of 5 stars
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My wife & I enjoyed the experience with Jet2 service. We went to Antanya Turkey in 13th Nov-22nr Nov.2025 and stayed at Aksa Lara on Lara beach. For first time this hotel received our with relaxing... See more

Rated 5 out of 5 stars
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The hotel room was large, modern and well set out. The location was excellent. 5 minutes walk to the marina and a promenade. Lovely walk in both directions. All the streets in the area of the hotel in... See more

Rated 5 out of 5 stars
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We’ve just had a fantastic 4 days in krakow, what a beautiful place to explore. Flights from Glasgow were perfect times and no issues. The hotel (Golden Tulip City Centre) was fab, good sized r... See more

Rated 4 out of 5 stars
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The Villa was lovely but we couldn't use the pool as it was contaminated with flies and we annoyed that we paid for this and couldn't use it .The skimmer weirs were blocked so the surface rubbish... See more

Rated 5 out of 5 stars

Staff very helpful hotel rooms were spacious balcony let it down and stairwells could do with a make over food was OK just luke warm .hotel is in a great location to pubs and restaurants and just a... See more

Rated 5 out of 5 stars
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The holiday was excellent. The hotel was very good, very well located for sightseeing and the staff were helpful. Having breakfast looking at the Acropolis was special. The room was of a good standard... See more

Rated 5 out of 5 stars
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We will definitely be booking with Jet2 again. We found them so helpful and accommodating. We travelled to Lanzarote and I am always a bit worried about the airport in a different country for the fli... See more

Rated 4 out of 5 stars
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The service from Jet2 is very good , when compared to a number of other holiday package firms. Helpful staff and plenty of them at airports. Quick transfers etc. We went to Fuertaventura, must... See more

Rated 5 out of 5 stars

This is the second all-inclusive holiday we have had with Jet2 and our experience has been great overall. We like that it’s a big company and that it takes care of everything including flights, transf... See more

Rated 5 out of 5 stars
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Everyone was friendly, helpful and efficient and made the entire experience run smoothly. Fast check in at the airport and friendly staff on board the plane. Our transfer times were clearly stated... See more

Rated 5 out of 5 stars
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The Hotel H10 White Suites is a well maintained and the grounds pool etc are a place that aids relaxing and being at ease. Well relaxing, nice apts, and meals of a good standard. With friendly staff f... See more

Rated 4 out of 5 stars
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Lovely hotel. 2nd visit for us, but we won't be back. excellent location. friendly staff. unfortunately the food in the restaurant badly let this hotel down. Cold and uninviting food. hardworki... See more

Rated 5 out of 5 stars
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Well done Jet 2! Our Holiday wasa proper holiday. We'll organised with professional staff always ready to help if necessary and very smiley. I recommend their holidays to friends and families. You... See more

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Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

431K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great holiday great apartments

Great holiday great apartments . We've stayed there before. Only issue was transfer back to airport failed to turn up. Had get a taxi at our own expense. We still have not been refunded by Jet2

December 3, 2025
Rated 5 out of 5 stars
Verified

GREAT PLACE TO STAY BUT NEEDS MICROWAVE

GREAT PLACE TO STAY AND JUST A LITTLE STROLL TO THE BEACH. OUR ROOM WAS ON THE GROUND FLOOR AS I REQUESTED DUE TO MY POOR MOBILATY. IT WAS NICE AND LARGE WITH A PATIO THAT HAD A TABLE AND 2 CHAIRS ALSO 2 SUNBEDS. THE POOL WAS HEATED WHICH WAS A NICE SURPRISE. THE FOOD WAS NICE BUT THE ONE THING THAT LET IT DOWN WAS IT NEEDED A MICROWAVE, AS SOME OF THE FOOD WAS ONLY WARM. THE PRICE OF THE DRINKS WERE EXSPENCIVE, 2.45 EUROS FOR A SMALL BOTTLE OF WATER , WHICH YOU COULD BUY IN THE SHOP FOR 60 CENT AND A BOTTLE OF WINE WAS 22EUROS. ALL STAFF WERE VERY FRIENDLY AND THE CLEANERS WERE GOOD AT THERE JOBS AND JOLLY. IN ALL I WOULD GIVE THIS HOTEL 9/10

December 9, 2025
Rated 4 out of 5 stars
Verified

Hotel could do with a few furniture upgrades

Once again enjoyed our holiday, 5th time at this hotel, however have to say it is getting a little tired and could to with a few room furniture replacements. I did make contact with the hotel a couple of weeks before our arrival and asked for an upper floor room with afternoon sunshine, we arrived only to be allocated a ground floor room, had to ask for a change but it was 2 days before we could be accommodated. Food excellent as usual and staff excellent.

December 9, 2025
Rated 3 out of 5 stars
Verified

Our Holiday was great until The last…

Our Holiday was great until The last daywhen our last day Turned in to a night mare we Had to pay it cost us 35 Pound for a Taxi don’t worry jet 2 will refund it to you when you get home i an still waiting i spoke to jet 2 telling them they did not come to The hotel they Made a phone call we never turned up we were outside The hotel from 9 am waitingat The airportwe gave a jet 2 repthe recept from The hotel and She saiddon t worry it will be refunded to you it always happens here so we will never fly with jet2 again because nobody has been in touch to discuss The problem with us

March 31, 2025
Rated 4 out of 5 stars
Verified

The St George Hotel in Paphos is a great destination.

The St George Hotel in Paphos is a great destination for your Cyprus holiday. Whilst the hotel is a little further away from Paphos centre and the harbour area than other Paphos hotels that we have stayed at the hotel quality more than makes up for it. The staff are really great, helpful and friendly and always willing assist you with any issues. The food is generally good, hot, plentiful and varied to suit all tastes, we were never disappointed by what was available.
The hotel room was of a, general hotel room size, with a good view of the pool and the sea and kept clean by the housekeeping staff on a daily basis. My only bugbear was the hotel, like many others, has a plethora of cats most of them are feral, and cats being cats tend to leave their little messages in the hotel grounds. The sunbeds, being situated mainly on the grassed areas, suffer from the fall out of this problem and in some areas it was like a minefield wherever you walked, anyone that I saw walking barefoot I always warned them of the situation. This problem didn’t spoil the holiday but it did detract from our enjoyment.

November 19, 2025
Rated 5 out of 5 stars
Verified

Another great holiday!

From the check in in Luton airport to the arrival back - it was a great holiday. The flight was long but, luckily the plane was half full, so it was plenty space to relax. The transfer to and from the resort was in time, efficient and the staff was friendly. The hotel was great and we did not have any issues.

November 20, 2025
Rated 4 out of 5 stars
Verified

Lovey Puerto Mogan

We enjoyed our Holiday to Mogan immensely, as this is our 3rd visit in succession to this resort with Jet2.It has so much to offer with newer restaurants by the beach and the older more quaint narrow streets of bars and restaurants by the marina. The only downsides to the holiday was issues with passport control on arrival and the transfers to and from our location. Last drop off and 1st pick up on return, which takes time and with winding roads can lead to travel sickness. It would be good if you could offer for an additional cost a quicker transfer option.

November 20, 2025
Rated 5 out of 5 stars
Verified

Great Holiday booked with Jet2.

Great Holiday booked with Jet2.
Great price
Flight experiece excellent
Staff at airport excellent.
Only thing that peed me a bit was on the transfer to hotel annocemnet made on coach to tip coach driver has he is under paid. Surely that should be sorted by his employers or agent or Jet2 or whoever.
Overall it was fanstastic.

November 18, 2025
Rated 5 out of 5 stars
Verified

Brilliant week

We had a lovely week at the Pickalbatros Whitebeach. You cannot fault the cleaners, restaurants staff, waiters, the bakery (which has some lovely little cakes and biscuits coffee is good as well) , spa and reception staff all give 100%. We had good weather and our room was a good size and cleaned to a high standard. Food was plentiful and lots to choose from. We sat mainly in the Italian restaurant as it was quieter the only problem was I saw a lady vaping in the main restaurant one lunch time and she was English and should know better. No problems at all with jet2 flights and transfers all on time infact the return transfer was early.

November 26, 2025

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