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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the product's ability to identify and eliminate threats that other security solutions might miss. Many users emphasize the peace of mind they experience, knowing their devices are continuously protected. The software is often praised for its ease of use, efficiency, and the fact that it operates in the background without significantly slowing down devices. People feel safer online, especially when conducting transactions or visiting potentially risky websites. However, some consumers have expressed concerns about the company's contact methods. A few reviewers mentioned difficulties in getting support for their subscriptions, as well as problems related to licensing. Some users find the website difficult to navigate. While the product itself receives positive feedback, the subscription process and customer support experience appear to be areas where improvements could be made.

Based on these reviews

Rated 4 out of 5 stars

I've been using, and trusting, Malwarebytes for years. ON my own systems, and recommend it for other peoples systems. Malwarebytes focus is on anti-virus, malware, ransomware, etc, and that's their en... See more

Rated 4 out of 5 stars

I find the app a little difficult to maneuver but I have been with them for several years and I believe they have good coverage. They alert me to situations I need to be aware of and are there to hel... See more

Rated 4 out of 5 stars

Great product, the only reason why i do not give it 5 out of 5 its because it still has some weaknesses in blocking malicious scripts.

Rated 4 out of 5 stars

The actual protection given is very good. Computer professionals tell me I have made a good choice. However, I have from time to time become confused as to what protection I have, largely because I ge... See more

Rated 5 out of 5 stars

I’ve been satisfied using Malwarebytes and its tools for years. I receive detailed useful information and examples of scams and how to help defend against them in a timely manner. The tools do a lot o... See more

Rated 5 out of 5 stars

We have a Subscription with Malwarebytes for all our Devices ✅ We feel Safer Online knowing that Malwarebytes has our Backs ✅ Regular Scans are Scheduled ✅ The Malwarebytes Dashboard is straight... See more

Rated 5 out of 5 stars

Used Malwares since 17th 2024, great experience. Great service and protection. Now I'm giving a try for the VPN, super price and efficiency. This was my first security virus paid software but since... See more

Rated 5 out of 5 stars

I first started out using EST back in the early 2000s, but I constantly ran into malware and infections. After switching to Malwarebytes, everything changed, and I’ve never looked back. In over 15 y... See more

Rated 2 out of 5 stars

despite subscribing to M'Byts for some years I was hacked on a win11 machine 3 times in about 6 weeks. I believed the first attack came through an email attachment. I attempted to contact M'Byts to f... See more

Rated 5 out of 5 stars

I enter about 200 sweepstakes a day. It's impossible for me to determine if a sweepstakes is legitimate or something that will damage my pc or cause me financial loss. I trust Malwarebytes completel... See more

Rated 5 out of 5 stars

Afew weeks ago I downloaded a VN from a normally safe site but this one particular download had an executable that started only when you first run the VN so normal scans missed it. When I tried to ru... See more

Rated 5 out of 5 stars

I have been using MB for over a decade on all my PC's, Tablets and Mobile Phones and I can honestly say its the best overall product for personal security online out there. Just to add I am a 25yr... See more

Rated 5 out of 5 stars

Malwarebytes protected my privacy by scanning my email for liabilties. For a steady small subscription, it scanned the dark web and easily removed sites that had my information over time. Sometimes, i... See more

Rated 5 out of 5 stars

I have used Malwarebytes for about 7 years. It has been continuously upgraded including computer, 2 cell phones (Android & Apple), along with VPN on all instruments. The cost is reasonable, but more i... See more

Rated 5 out of 5 stars

Malwarebytes makes keeping my computer safe very easy and is helpful in ways that I didn't realize it would be when I first signed up for it. I really like how it helped me take my private information... See more

Rated 5 out of 5 stars

Malwarebytes meets all my needs for online data protection. The software is regularly updated to take care of new threats and gives me peace of mind to continue on a daily basis. It warns me of any po... See more

Rated 5 out of 5 stars

I make purchases online because some companies do not have physical stores I can visit. I need protection from scammers and unsavory merchants. Fitville makes me completely comfortable and sells a gre... See more

Rated 5 out of 5 stars

The best protection for my computer that I have found yet. I have tried others, but Malwarebytes gives me the reassurance that they actually are working round the clock to keep me and my information... See more

Rated 5 out of 5 stars

I have been using Malwarebytes for YEARS!!! I have never had a single instance where my computer or cell phone experienced malware/ransomware/virus. The cost has been very reasonable over the years. I... See more

Rated 2 out of 5 stars

Was amazing for years. Recently they almost doubled my 2yr/3devices sub with for excuse that a promo had run its course. BS. I paid NZD$73 per 2yrs for 3 cycles. And suddenly a bump to $138 for the ex... See more

Rated 5 out of 5 stars

I appreciate the fact that Malwarebytes doesn't just run in the background. It is proactive, and constantly informs clients of new issues of which to be aware. I can also click on the icon and choos... See more

Rated 3 out of 5 stars

Got a notice on July 3 that my subscription was renewed, however, when I signed in I got a message that said I did not have a subscription. I then signed into my account and saw that it was marked as... See more

Rated 5 out of 5 stars

I trust Malwarebytes to keep my laptop safe. Two things I don't like: how often the box pops up to tell me everything is great, and not letting me go to websites that I know are safe. Too many hoops t... See more

Rated 5 out of 5 stars

I have used Malwarebytes since its very earliest days and it has found problems that other anti-virus/anti-malware products completely missed and continues to do so. I started with the free versio... See more

Rated 5 out of 5 stars

Malwarebytes is exactly what I need for my computer safety. It allows me to safely do everything each and every day. It is constantly updated which makes me feel good knowing that an issue would be... See more

Rated 5 out of 5 stars

Malwarebytes is a great tool for security. I use it on all of my computers. If you set it up properly, it's unobtrusive. It's also not resource-intensive. On the rare occasion that I've had to contact... See more

Rated 5 out of 5 stars

We use MalwareBytes to investigate the safety of our own hardware and networks. It surely helps us to stay safe.

Rated 5 out of 5 stars

Malwarebytes was recommended to me many years ago and I have used it on all my devices since. To date I have never had a "crash" or had my information stolen detrimentally.

Rated 5 out of 5 stars

I have been using Malwarebytes for more than a decade, and in that time, it has proven to be one of the most reliable security tools I’ve ever relied on. Throughout the years, it has consistentl... See more

Rated 5 out of 5 stars

I have been subscribing to Malwarebytes for a number of years for my MacBook Pro and now also my iPhones. I am a firm believer that you can not have enough security, particularly in the current state... See more

Rated 2 out of 5 stars

I have been a happy subscriber of Malwarebytes (”MB”) for five years or so. I thought that they were a classy operation, materially better than many of their competitors. However, today my... See more

Company replied

Rated 5 out of 5 stars

I cannot live without Malwarebytes! Any computer that is mine MUST have it installed. So what's my reason for my claim? Well I was an early adopter and have been with Malwarebytes from day one.... See more

Rated 5 out of 5 stars

best safety software for your online life - easy to use and just works without any issues or slowing down your computers speed

Rated 5 out of 5 stars

the product is very good I have used malwarebyts for some time. the support team are very good if you have a problem with help and advice. to keep your PC safe

Rated 3 out of 5 stars

Have to turn too much security off to use VPN and other features. Also, never completes updates on a Mac and can get out of it with forcing a power down. Uses loads of resources.

Rated 5 out of 5 stars

Very effective when combined with Norton they have prevented many scams and virii and are effective in screening out spam emails

Rated 5 out of 5 stars

Had this for a number of years now and it's an excellent product! Plus great and swift response from the Malwarebytes team. Always new improvements added. Very happy. :-)

Rated 5 out of 5 stars

works very well does not slow down my dell laptop in anyway don't even know it is running unless it finds something

Rated 3 out of 5 stars

I like what it does, but you have to pay to get reasonable protection.

Rated 5 out of 5 stars

I have had Malwarebytes for over a year. It has worked well for me. I feel more at ease knowing that my laptop is protected. I would recommend using Malwarebytes to anyone that wants their commuter... See more

Rated 5 out of 5 stars

Use Malwarebytes on all of my PCs, Macs, Android and iPhones. It works continuously in the background without ever slowing down any of my processes. I appreciate the alerts and/or quarantine of pot... See more

Rated 5 out of 5 stars

I have had CONSISTENT (which is key) success keeping my computer, phones & other mobile devices drama free for years. I'm glad that I can use this on any device I have had. I do have Android devices j... See more

Rated 5 out of 5 stars

Great product, sensitive and easy to use. I assume it is a good protection tool for any Apple products. The only thing I can reproach is translation in any language. I talk around me on Malwarebytes... See more

Rated 5 out of 5 stars

I've been using Malwarebytes for as long as I can remember. It's always helped me find problems and malware that other antivirus solutions missed. It's lightweight and resource-efficient. Easy to us... See more

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Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor
  4. VPN Service

Written by the company

Malwarebytes is reimagining security to safeguard devices, data, and people, no matter their location, lifestyle, or means. A global leader in online protection, its suite of award-winning cybersecurity and privacy solutions empowers millions of people worldwide to enjoy their digital lives, free from threats and scams. Our products are built and beloved by experts, offering security, privacy, and identity solutions for every platform and device (Windows, Mac, iOS, and Android).


Contact info

  • 2445 Augustine Drive, Suite 550, 95054, Santa Clara, United States

  • malwarebytes.com

3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

Worth every penny

Worth every penny! The site has enabled me to learn hoe to navigate the internet safely. The articles are easy to read and understand. There are many topics to chose from and I always find something new and interesting.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Essential. Plain and simple.

I have used Malwarebytes products forever and a day, every time I buy a new device, or reinstall my existing equipment, I make sure that Malwarebytes is one of the first programs I install...

The comprehensive toolkit is fast, efficient and easy to use, always up to date with the latest threats, and gives me a huge sense of piece of mind that I am safe in my daily activities!!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have used other Antiviruses over more…

I have used other Antiviruses over more years than I want to think about. But...This is without a doubt the best I have had experience with. They protect, they don't just deflect. They keep you in the know about what to look out for as far as malware that is out there, and believe me there is more every day. I can't say enough good things about Malwarebytes. And they do it all at reasonable prices too. I think that is the best part.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

I feel safe with Malwarebytes…

I feel safe with Malwarebytes installed. Frequent updates. Easy to use even for a "novice". Guides you thru settings to get maximum benefit from the plan you choose. Informative newsletter to keep you informed of security happenings.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Malwarebytes are there for you 100 percent

Iwas having alot of issues coming up on my dell labtop and viruses and some were compromised so ireached out to MALWAREBYTES right away and the price was right for my pocketbook. i started around september12th of this year. holy molly they got alot off for me and when there is an issue it will come up on the screen yes i reccommend this to anyone that have issues with there computer /labtop/tablet try them out there the best.and very resonable also not like some others that dt care at all.and they give you up to 1yr then they have a remover also and other stuff. but i am happy with what i got right now.

September 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Greatest Protection

I have been using Malwarebytes for many years and they have always kept me protected. I love the way Malwarebytes runs interference between all the suspicious stuff which has protected me and I have never been harmed.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

The right application at the right moment!

I was looking for a application that would protect my computer, laptops and cell phone from dangerous sites, viruses, phishing scam, etc. I came across this product and I have been extremely happy with them. When it came to getting my extensions to work to set up on my laptops and cell phone their help page and instructions were easy to follow and I was able to do it with our email support. Anytime I have had to contact them for any minor or major issues, I get a support, and a return response the same day. This product has kept me from going to many unsupported sites on the web, including sites, that businesses, employers, and the Web itself have referred me to, and keeps a list of them if I chose to go onto those sites I can give them permission. Love the ad blocker, very much and he daily scans to check my systems. I am totally sold on this product. It is worth the yearly payment and I am considering signing up for their VPN, and identity theft resources when my current commitment is done. It is a product I that recommend to everyone, when they purchase a new desktop, smart phone , tablets and laptops. I am definitely a satisfied consumer.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

a very good product

the product is very good I have used malwarebyts for some time.
the support team are very good if you have a problem with help and advice. to keep your PC safe

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I have had Malwarebytes for over a…

I have had Malwarebytes for over a year. It has worked well for me. I feel more at ease knowing that my laptop is protected. I would recommend using Malwarebytes to anyone that wants their commuters safe.

October 7, 2025
Unprompted review
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Rated 1 out of 5 stars

it is utterly impossible to sign in…

it is utterly impossible to sign in when your email has changed. I spent 3 hours trying to make contact. It is impossible. If your email address has changed YOU CANNOT MAKE CONTACT. You cannot access an agent unless your email is usable! Absolutely FED UP. I cancelled the credit card payment. This is idiotic artificial intelligence at it's best! REALLY angry.

October 4, 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi Bill, thanks for sharing your feedback - we’re really sorry to hear about your experience. You should definitely be able to create a support ticket even without logging in, so that’s not the experience we want for you. We’ve sent a request of information your way, to gather a few more details so we can look into this further and make it right.

Rated 1 out of 5 stars

I dont trust this because some…

I dont trust this because some websites say they remove mallware but most just hack you

October 4, 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there, we completely understand your concern. We want to assure you that Malwarebytes is a legitimate cybersecurity company trusted by millions of users worldwide.

Our products are designed to protect your devices and privacy - never to access or harm your data. If you’d like, you can reach our team directly at help.malwarebytes.com via live chat or submit a ticket to verify any details or get assistance.

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Rated 2 out of 5 stars

Vendors of antivirus software need to

I have been a happy subscriber of Malwarebytes (”MB”) for five years or so. I thought that they were a classy operation, materially better than many of their competitors. However, today my opinion has changed.
Like many other companies, MB has hopped on the AI bandwagon to cut costs on its customer service. My wife and I each have laptops that are protected by MB software. I recently decided to buy a new laptop, which I planned to have protected by MB. Since MB offers a 30-day free trial for new purchases, I decided to delay combining my two subscriptions, thinking it would be easy to achieve this goal. I was wrong.

The instructions for registering my new computer did not anticipate that I would need to combine it with my existing MB subscription. I thought that this would be an easy matter to implement. Unfortunately, the AI revolution has not yet fully considered all variables. One of the unaccounted variables is shared, preexisting accounts, particularly those that were opened using different email addresses.

Today, I spent almost four hours trying to contact a representative at MB to resolve my very simple issue, but was unsuccessful. To my chagrin, I failed. I was thwarted by AI. I began with AI level 1, which provided a phone number that led to nowhere. Then I decided to take a chance on AI level 2. Bad idea. The AI service yielded no useful info. The best it could do was to suggest a phone number of uncertain origin that appeared to be operated by scammers. Moral of the story - don’t risk getting info from AI that has not been vetted by a trusted third party.

I believe the AI world has the potential to do much better. Software vendors don’t write perfect programs. Some programs are downright sloppy. Software vendors have an obligation to provide software that is easy to understand and use. Perhaps customers who wish to ask questions should be charged a reasonable fee for the privilege. For example, they could pay for an upgraded subscription that permits customers to ask questions.

September 30, 2025
Unprompted review
Malwarebytes logo

Reply from Malwarebytes

Hi there,

Thank you for being a loyal Malwarebytes customer over the years. We truly appreciate your support and the thoughtful feedback you’ve shared. We’re very sorry to hear about the difficulties you faced trying to combine your subscriptions, and we completely understand how discouraging that must have been.

While we do use automation to help guide users, we want to assure you that our Support team is made up of real people who can personally review and resolve issues like this. We’ve sent you a request through Trustpilot to gather more details so we can locate your account and make sure everything is set up correctly.

You can also reach us directly at help.malwarebytes.com
via live chat or submitting a ticket, and we’ll be glad to assist you.

Rated 5 out of 5 stars

Great product almost the Best

Great product, sensitive and easy to use. I assume it is a good protection tool for any Apple products. The only thing I can reproach is translation in any language.
I talk around me on Malwarebytes and advantages compared to others much less efficient.

March 4, 2025
Unprompted review

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