Miele Ireland Reviews 359

I purchased a Miele tumble dryer expecting premium reliability. Instead, it broke completely after just 6 months. But the machine breaking is nothing compared to the nightmare of trying to get it fixed.

​The Timeline of Incompetence:
​First Appointment: I took a day off work to be home. The engineer never showed up. No text, no call, nothing.
​The Call: I had to ring Customer Services myself to find out what happened. I waited on hold for 45 minutes—on a chargeable line—only to be told I had to rebook.
​Second Appointment (One week later): I took a second day off work. Once again, the engineer did not show up.
​Current Status: Customer Service simply told me I have to wait another week.

​There is zero communication. They expect me to keep using my annual leave to wait for phantom engineers who never arrive. Is this the 'premium service' we pay for? The service department essentially does not exist. Do not buy Miele unless you have infinite patience and days off work to waste.

Cue no response or a generic one - shows how little they care.
Another company charging premium on a name that no longer delivers.

I bought a replacement Miele dishwasher in March last and from the start, I was not pleased with the way it rinsed (yes, filters cleaned regularly), its 'cheap/lightweight construction compared to my previous Miele Dishwasher. I went back to the supplier (DID electrical) and they said there was nothing they could do, as the machine was mechanically okay, that my issue was with the quality of the product. So, I'm stuck with a machine I hate. Every time I see one of those smug Miele adverts, it compounds my displeasure. Whatever you do, don't buy the one that costs 1,000 euros (Activ Plus). To get a good quality dishwasher from this company, I expect you've to pay the guts of 2,000 euros. If only I'd been told... I'd have bought a Bosch.

Recently purchased our second Miele washer. On delivery there was a water leak due to the filter cap not being closed properly presumably on assembly. Contacted the retailer who informed that the serviceman was in the area that day and would call on his way back to Base. Doorbell rings at 8.30 pm on a Friday night and there was the serviceman. The most amazing and helpful guy I have dealt with and a credit to Miele who I hope realise the asset he is. Ashamed I don't recall his name but he covers the Kerry area. Thanks for everything you are a credit to your company

Ordered a HX2 vacuum on Monday 10th, from a local electrical store, order was placed same day, Miele only picked it on 14th, and on the 19th it still hadn't been delivered to the shop. I understood Miele was a premium brand, but this service is shockingly bad. It gives me concerns as to how they would deal with service or warranty issues. Id have to say, my experience with Dyson in terms of delivery has been mush more efficient, as has been their warranty support. Miele do not have an effective delivery or stock system from what I have seen.

Called into the Liffey SC branch yesterday to buy an oven and left after buying two additional products. How did that happen (my bank manager asked). Basically we were served by Caren Robinson whose product knowledge was second to none. But more importantly, she showed a genuine interest in us (you know, the customer) which was refreshing in the year 2025. If you are a discerning customer who is looking for well informed sales person with the right attitude, then Caren is your person.

We visited Miele showroom in Liffey Valley a few weeks ago as we wanted to replace our existing Dyson Cordless Vacuum Cleaner with the equivalent Miele Version. We were met in the shop by Ian Crowley who was absolutely fantastic with his knowledge of the Miele vacuum cleaners on offer. We did not buy on the day but we did end up buying one from DID Lucan. Top quality service from Ian which is hard to get these days and highly recommend him and Miele for any household products. Well done Ian and Miele

I recently went to liffey valley store with an issue with a battery for my vaccum.
The help and service I received from Ian Anushka and Ajaya was a excellent and rectified the issue there and then.
Highly recommend !

The support I got from Ian and Caren at Liffey Valley was loyal and real and is too rarely experienced from brands. They stepped in when they didn't have to with a response that was friendly and human and much appreciated. Certainly strengthened my allegiance to Miele.

Excellent customer service.

Bought a Miele dishwasher at 3 times the price of it's competitor equivalent, expecting it to be quality and to last longer. However, it lasted until it was one month out of its warrantee period of 2 years before complete failure! What's worse is that because Miele have a policy of refusing to supply parts I am faced with the only option of using the expensive Miele repair service which only comes with a 1 year guarantee for the actual fix performed, so if I keep the dishwasher I am faced with having to pay for constant overpriced repairs! This is unacceptable - I paid the extra for Miele thinking I wouldn't have this hassle, but in reality the only different between Miele and a cheaper brand is the extortionate high price of Miele!

I bought a fridge which was delivered on 24 July with a cracked daily fresh drawer (a plastic drawer for storing fruit and vegetables at the bottom of the fridge). It is now 27 August and I have been emailing and phoning Miele several times since 24 July and get no satisfying replies as to whether the drawer has been ordered or when it will be delivered.

I recently called into Miele to look at appliances for a new build. I was referred to Ian who, from the start was incredibly knowledgeable, patient, and thorough. His helpfulness and accommodating approach made the entire process seamless and enjoyable!

Had an issue with the TwinDos showing empty on our Miele washing machine this morning. Spoke to Caren at Miele Liffey Valley; she walked me through possible issues and how to reset the TwinDos. If I couldn't resolve the problem, I was to call back, and Caren would log a service call and have an engineer call out - excellent service.

I bought Miele products during the pandemic and although they have been brilliant, I knew I wasn’t using them to their potential. So, today I went to the shop in Liffey Valley and had a really friendly, helpful young man called Ian showing me all the tricks. I can now use my appliances to make cooking simpler and more efficient. I have booked in for a master class to improve my cooking now!

i received excellent Customer Service from Caren at Liffey Valley and also from Mick and his Son when they delivered my new Dishwasher a few days later
Sheila

My new washing machine is still under warranty but I am asking for the service already a few weeks. Very disappointed especially when you pay some amount for the product. Wouldn't recommend Miele Ireland.

I would like to thank the staff at Miele’s store in Liffey Valley who have been very helpful. They have patiently listened to our requirements and ordered everything without putting any pressure on us — quite the opposite, actually. :) Some things took a while to arrive, but they monitored the process, chased it for us, and kept us informed by email. Everything is now in place in our new house and works perfectly. However, we run into a difficulty with one appliance. The fascia on the kitchen extractor hood was a little misaligned due to a manufacturing defect, which I only noticed once it was in place. Having explained that to Miele Ireland, I asked if it was OK, since it worked, or if we should do anything about it. I was not keen on having to have people disassemble the just-finished kitchen… Caren, who has looked after us from the very start, patiently explained that even though it works, we will have to look at that misalignment for many years and that it would keep annoying us. She ordered a new extractor. I assumed I would have to get my installers back, but to my pleasant surprise, Miele sent their own service team to do the replacement. They turned up on time and did a great job. I cannot thank the whole Miele Ireland team, also including Karl and Ian, for going the extra mile and for exceeding my expectations. This is how it should be done. I hope that I get at least 20 years out of these new appliances — the Miele in my old house kept on going for longer than that! Thank you Miele.

Totally confused when trying to learn how to work the new appliances in the apartment I have just moved into, I looked in vain for help in the often very unclear manuals and in stores selling these products. Then I found the Miele Experience in Liffey Valley. Therein lay my salvation. When I had the good fortune to meet Ian Crowley my problems were over. He was so kind, patient, tolerant of my technical inadequacies, and well informed on the appliances himself that he worked everything out for me to my great satisfaction. He even followed up with phone calls and of course always returned any of the calls I made to him giving me patient explanations for my problems. I honestly never have met such a pleasant knowledgeable sales person.
I thank him and the team at the Miele Experience and would recommend them to anyone.

Caren Robinson in the Liffey Valley store Dublin went above and beyond to help me. I needed a spare part for my hoover. I was having no luck online and Caren sorted it for me. She was very kind to my 2 year old son who can be quite a handful. If only all staff were as helpful as Caren.

Extremely friendly and efficient customer service, kept us informed at all stages of the process. Very pleased and would totally recommend.