WORDANS ESPAÑA Reviews 1,076

TrustScore 3.5 out of 5

3.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the quality of the products, highlighting the good value for money and fast delivery. A significant number of consumers express satisfaction with the customer service, particularly praising the promptness and helpfulness of the representatives. Many reviewers specifically mention the positive experiences they had with individual customer service agents, who efficiently resolved issues related to orders and shipping. However, some customers report negative experiences related to their orders. While opinions on the delivery service and the overall service are mixed, there isn't a strong consensus either way.

Based on these reviews

Rated 4 out of 5 stars

Order ID: W6075925 Orders placed on 10/5 and received as partial orders on 14 & 15/5. I received more of one ordered item and none of another ordered item and made customer service aware of this th... See more

Company replied

Rated 4 out of 5 stars

Ross was very nice and professional He was quick and clear Give feed back until the case was close Thanks to him

Company replied

Rated 4 out of 5 stars

Helped me to solve the box problem after the float in Valencia.

Company replied

Rated 2 out of 5 stars

Here in Spain i phoned to ask about sizes and they could'nt give me any answer they told me they will call me but nothing. The XL size of gildian you sold me was very big and can't understand why if i... See more

Company replied

Rated 5 out of 5 stars

Everything from ease of ordering, easy to navigate website, pricing and staff were fantastic! Christian was amazing to deal with and quickly answered all my questions with ease!

Company replied

Rated 5 out of 5 stars

I havepurchased items from Wordans many time and will continue to do so. Love the fast shipping, easy ordering system, pricing and quality. I had order the larger order todate last week and everythi... See more

Company replied

Rated 5 out of 5 stars

WORDANS customer service is top notch—fast, helpful, and dependable. When a hat arrived damaged, Ross personally assisted me, resolved the issue quickly, and shipped a replacement right away. Quality... See more

Company replied

Rated 5 out of 5 stars

Wordans is a great place to order clothes, especially if multiple items ate required. Its great to be able clothes from a source in Canada. The undershirts i ordered were of excellent quality and arr... See more

Company replied

Rated 5 out of 5 stars

I just want to take a moment to thank Ross for his outstanding customer service. He was clear, patient, and genuinely helpful in resolving a situation that had initially caused me a lot of confusi... See more

Company replied

Rated 5 out of 5 stars

Ross has taken care of of query which normally is not entertained after sales. This kind of support only makes you confident in your future purchase. Thank you team!

Company replied

Rated 5 out of 5 stars

Ross was extremely helpful in helping me find my order when it was my own typo that created the chaos (for me). He was respectful and prompt in his replies and assistance!

Company replied

Rated 5 out of 5 stars

Ross was very helpful to resolve my issue! He was very clear and thorough when explaining the process! And how I may not run into the same issues going forward!

Company replied

Rated 5 out of 5 stars

Ross at Wordans was so helpful in resolving my issue with not receiving my items due to UPS.. He was very patient and I was very satisfied with the outcome.. Thanks again Ross!!

Company replied

Rated 5 out of 5 stars

If you have problems with your orders, they help you fastly and effectively. In my case, Lorenzo did it really well.

Company replied

Rated 5 out of 5 stars

Lorenzo was a great help in getting my order expedited and delivered before we left the country for a few weeks. His patience and persistence were greatly appreciated.

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Rated 5 out of 5 stars

Cristina was very helpful and kind, and responded promptly to my email. I didn't know what to expect and was pleasantly surprised with the caring response.

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Rated 5 out of 5 stars

Considering the error in my order, Ross took very good care of it and shipped the correct product right away! Thanks again

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Rated 5 out of 5 stars

Ross was really great at getting back to me in a timely manner when my shipment hadn't arrived. It came the next day, lol.

Company replied

Rated 5 out of 5 stars

Kick response to email and prompt resolution to amendment to shipping addr. Ross was curtious and prompt

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Rated 5 out of 5 stars

I had a problem with an order and Yaiza helped me very quickly and efficiently, she is very friendly. I highly recommend her!

Company replied

Rated 5 out of 5 stars

They have a great catalog and a fast customer service to help your needs. Cristina solved quickly an issue from my latest purchase, thanks for your help. Alex

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Rated 5 out of 5 stars

Roos was great. He helped me manage my purchase since I was having problems with the payment.

Company replied

Rated 5 out of 5 stars

Ross listened to my issue and responded very promptly with a good solution. I am happy with the outcome.

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Rated 5 out of 5 stars

Very clear and precise explanations. Ross was great to talk to. Excellent customer service

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Rated 5 out of 5 stars

Had to return a package because of it not being the right colour, Ross did an awesome job answering my questions, and getting me a refund (had ordered other shirts before refund was processed and was... See more

Company replied

Rated 5 out of 5 stars

I had a missing item and it was quickly and easily resolved!

Company replied

Rated 5 out of 5 stars

Lorrane is an amazing, she is always helpful and replies fast to requests. She is friendly and professional. I am very happy with the service!

Rated 5 out of 5 stars

The biggest purchase of t-shirts I have made ever. Excellent quality and good value for money. The shipment was fast and tracked.

Rated 5 out of 5 stars

Great customer service. Super hekpfull, quick answers and offers great solutions. Loranne was super nice.

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Company details

  1. Events & Entertainment

Written by the company

La fortaleza de la plataforma es ofrecer precios inmejorables. Wordans garantiza una negociación exitosa con sus proveedores favoritos, como Fruit Of the Loom, B&C, Russell, Gildan o Bella & Canvas. Ventas al mayorista y cliente final para todos y con total transparencia.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Terrible quality in plastic bags & bad customer service

Ordered 300 plastic bags for our ecommerce shop. The delivery was pretty fast, however all of the bags started to break, as the glue work was done poorly. In the end could not use any of the bags with such a terrible quality! Wordans did not refund the order as the reclaim was done couple of days too late (they only accept reclaims within 14 days). Terrible quality, terrible service - do NOT recommend!

October 7, 2025
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Hello Sanna,
We’re truly sorry to hear about your experience and the inconvenience caused by the quality issue with your order.

After reviewing our previous communication with you, we can confirm that the necessary steps were taken in accordance with our return policy. We understand that this outcome may be disappointing, and we sincerely apologize that our response did not meet your expectations.

Please know that our teams are constantly working to improve both our products and our customer service. Should you need any further assistance, we remain at your disposal.

Kind regards,
The Wordans Team

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Rated 5 out of 5 stars

Problems with orders

If you have problems with your orders, they help you fastly and effectively.
In my case, Lorenzo did it really well.

September 8, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Hello Daniel!
Thank you for your review 😊 We are happy to provide you with the best customer service 😉

Rated 5 out of 5 stars

Amazing company to deal with!

Everything from ease of ordering, easy to navigate website, pricing and staff were fantastic! Christian was amazing to deal with and quickly answered all my questions with ease!

September 16, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Hi Anthony,

Thanks for your feedback on our products! We hope to serve you again soon!

Best regards,

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Rated 5 out of 5 stars

Very clear and precise explanations

Very clear and precise explanations. Ross was great to talk to. Excellent customer service

August 1, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Thank you for you wonderful review Sean!

Rated 5 out of 5 stars

WORDANS customer service

WORDANS customer service is top notch—fast, helpful, and dependable. When a hat arrived damaged, Ross personally assisted me, resolved the issue quickly, and shipped a replacement right away. Quality products and people like Ross keep me coming back.

July 31, 2025
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Hi Jeremy, thanks for taking the time to leave such a wonderful review!

Rated 5 out of 5 stars

Service was prompt

Ross's Service was prompt, efficient, and friendly.

July 30, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Thanks for the great review Lisa!

Rated 5 out of 5 stars

Ross at Wordans was so helpful in…

Ross at Wordans was so helpful in resolving my issue with not receiving my items due to UPS.. He was very patient and I was very satisfied with the outcome.. Thanks again Ross!!

July 30, 2025
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Thank you for your kind words and the 5 stars Lanette!

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Rated 5 out of 5 stars

Excellent customer care and products

Ross has taken care of of query which normally is not entertained after sales. This kind of support only makes you confident in your future purchase. Thank you team!

July 30, 2025
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Thank you for you kind review and we hope to see you again soon on Wordans!

Rated 5 out of 5 stars

Roos was great

Roos was great. He helped me manage my purchase since I was having problems with the payment.

July 18, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

We are glad to hear you received excellent service Cindy!

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Rated 5 out of 5 stars

Ross worked his magic -Thank you

I havepurchased items from Wordans many time and will continue to do so. Love the fast shipping, easy ordering system, pricing and quality.
I had order the larger order todate last week and everything was to be delivered on Monday. I only received one package out of 6 and UPS changed the shipping notification saying it its at the UPS warehouse now. (was out for delivery the day before) I contacted Wordans customer service and Ross got right on it. My order was delivered by 7pm that night. Whatever magic he used worked. Thank you so much!

July 15, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Thank you very much for your kind review!

Rated 5 out of 5 stars

Great service

July 8, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Bonjour
Nous vous remercions d'avoir partagé votre expérience 😉 Au plaisir de vous revoir chez nous !

Rated 5 out of 5 stars

It is a very good place for products…

It is a very good place for products and services

June 17, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Hello

Thank you for the great review! We're thrilled to hear you had a positive experience with us. We look forward to seeing you again soon!

Best,

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Rated 5 out of 5 stars

An efficient and reliable supplier of clothes.

Wordans is a great place to order clothes, especially if multiple items ate required. Its great to be able clothes from a source in Canada. The undershirts i ordered were of excellent quality and arrved fairly quickly. I had problems with one order but Ross sorted them out for me in a polite and efficient manner. I will order from them again.

July 3, 2025
Unprompted review
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Reply from WORDANS ESPAÑA

Thank you for your kind words Roy and we look forward to working with you more in the future!

Rated 4 out of 5 stars

Ross was very nice and professional

Ross was very nice and professional

He was quick and clear

Give feed back until the case was close

Thanks to him

June 26, 2025
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Thank you for taking the time to leave a review and we are very glad you were able to get your issue resolved!

Rated 5 out of 5 stars

Excellent service !

Excellent service !
Réactif, efficace.
Merci Lorenzo !

June 30, 2025
Unprompted review
WORDANS ESPAÑA logo

Reply from WORDANS ESPAÑA

Bonjour,
Nous vous remercions pour votre avis et sommes enchantés de pouvoir répondre à vos attentes 😄

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