Banner for Bluehost

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service, highlighting the staff's patience, knowledge, and ability to resolve issues efficiently. Many reviewers specifically commend the support team's responsiveness and willingness to go the extra mile to assist them. People appreciate the human touch in the support they receive, preferring it over AI-driven solutions. Consumers value the ease of use and efficiency of the services provided. The promptness of the support via chat is a recurring positive point, with many users noting quick resolutions to their problems. While there are ambiguous sentiments regarding the website and contact processes, the overwhelmingly positive feedback focuses on the quality and helpfulness of the staff and the overall service experience.

Based on these reviews

Rated 5 out of 5 stars

Ms. Shay was very professional and courteous in understanding my request for a Domain Connect process to my Squarespace website. She walked me through the process, and upon receiving the necessary inf... See more

Company replied

Rated 5 out of 5 stars

One aspect is how fast I get help when I call in. No delay. This is so unusual when calling any company and greatly appreciated! I called in to Bluehost because I was seriously worried about my disc... See more

Company replied

Rated 5 out of 5 stars
Invited

I had an issue with email deliveries taking many hours to occur. I uses the chat an got one person who on seeing the issue directed me to another. They looked at it, showed me where I could have moni... See more

Company replied

Rated 5 out of 5 stars
Invited

FIrst of all I have no idea how all the web stuff works. Rithik took time to go over each item I had issues with and helped me through each step an 2 different host domain sites. He was patient and un... See more

Company replied

Rated 5 out of 5 stars
Invited

A BlueHost agent, Anagha, got me out of the hot water today. My website got down today due to my own error editing 'function.php', and Anagha has got it restored alive. Anagha impressed me with his/... See more

Company replied

Rated 3 out of 5 stars
Invited

Even after the introductory period, new plans are significantly less expensive than the current plans and offer more features. It appears that it's impossible to change from your current plan/features... See more

Company replied

Rated 4 out of 5 stars
Invited

I think my issues have less to do with Bluehost than working with thefreewebsiteguys. I felt I've been left to fend for myself more often than not. Setting up a website today is far more complicated... See more

Company replied

Rated 5 out of 5 stars

Exceptional Customer Support .....June was very knowledgeable on all aspects of my problem which was not being able to send email from my phone. He lead me through all the steps regarding passwords,... See more

Company replied

Rated 5 out of 5 stars
Invited

Bluehost is a great company that provides a very good experience. I would highly recommend. I am currently cancelling due to life issues but am hoping that in the near future I am able to come back to... See more

Company replied

Rated 5 out of 5 stars

I have been online before you could even BUY a domain...so once they were avilable I got all the names I wanted which isn't true today. I have had many webhosts and none EVER called to find out how I... See more

Company replied

Rated 5 out of 5 stars
Invited

Had a great experience with BlueHost today was weary about solving my issue on -line via a chat facility but it was great. The operator Vikas was patient and knowledgeable and could address all my que... See more

Company replied

Rated 5 out of 5 stars
Invited

I'm new to web hosting and Bluehost has made my first few weeks a breeze, I did a lot of research when t came to finding a hosting platform for my business and Bluehost has been a great support in get... See more

Company replied

Rated 5 out of 5 stars
Invited

Bluehost customer support is by far ten times better then any company in their field and many other field. They will have my business as long as they keep the exceptional human support agents. I will... See more

Company replied

Rated 5 out of 5 stars
Invited

BEWARE!! Make sure your account and all the necessary codes are yours! Web developers can be sneaky and put it in their names and hold you hostage. Thankfully through the help of 2 very knowledgeable... See more

Company replied

Rated 5 out of 5 stars

We lost our website server host so our website was completely down. I contacted Bluehost and explained the situation. Their customer support walked me through the sign up process and explained the s... See more

Company replied

Rated 5 out of 5 stars

I could not have wanted a better tech support experience. First, the call was connected quickly to a BH rep. Second, the rep Marj was attentive, knowledgeable, and helpful to the extent of going out... See more

Company replied

Rated 5 out of 5 stars
Invited

Bluehost has excellent service. I am new to Bluehost and needed to know about the hosting domains and cpanels/cpanel email to understand these terms/areas to manage my email to further continue buildi... See more

Company replied

Rated 5 out of 5 stars

I am pleased with the fact that I don't have to hire more than one companies to take care of my domain and my professional email. I found it very convenient and affordable. Anytime I needed help, th... See more

Company replied

Rated 5 out of 5 stars
Invited

My tech rep was very knowledgeable, but most importantly, he was very patient with helping me with the issue I was facing. Bluehost must give calming lessons to its reps to deal with people who k... See more

Company replied

Rated 5 out of 5 stars
Invited

What fast to get in touch with an agent. Agent knew exactly how to assist, resolved my issue within 5-10 minutes, and only brief moments of holding time. Also educated me on how to resolve on my own i... See more

Company replied

Rated 5 out of 5 stars
Invited

I appreciate Asha's assistance especially on the back of a couple of bad experiences when I worked with an agent who was not able to tell me the problem - guiding me wrong. It took a second call by w... See more

Company replied

Rated 5 out of 5 stars

I once again get to give a big shout out of applause to Alphonse at on the Bluehost team! You always take my change requests and go above and beyond to make the change and also suggest great solutions... See more

Company replied

Rated 5 out of 5 stars
Invited

I had an issue connecting my domain to hosting and to outlook . I reached out to support via chat and Interacted with Vikas. Vikas is a Star, He was so patient with me and resolved my issue in one... See more

Company replied

Rated 5 out of 5 stars
Invited

Bluehost chat is hands down the best chat support I have ever experienced. I have been using them for nearly 20 years now, and never have I had a bad experience. I have domains hosted on other hos... See more

Company replied

Rated 5 out of 5 stars
Invited

Kalaiselvan was super helpful in assisting with my SSL certificate renewal. They provided screenshots to guide me through the process and were a pleasure to deal with. My issue was resolved within m... See more

Company replied

Rated 5 out of 5 stars
Invited

I had a complex hosting issue and reached out to Bluehost support. Harshitha handled my case with remarkable patience and professionalism. From the start, she listened carefully, explained eve... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been struggling with a file issue that I have mentioned to several other agents and no one really addressed it till today. I came in as usual with a different issue but mentioned my frustratio... See more

Company replied

Rated 5 out of 5 stars
Invited

I got to a real human quickly and there were no large gaps between our chats. I didn't feel that the tech's attention was divided between me and someone else. My issue was understood quickly and the m... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been doing business with Bluehost for more than 10 years. I have always said they are one of the best companies in terms of service and security. Their support team is always available to help... See more

Company replied

Rated 5 out of 5 stars
Invited

When choosing a WordPress hosting vendor, you have many options. After about two hours of research, I selected Bluehost for several reasons. Since I began using their service, I’ve had to contact te... See more

Company replied

Rated 4 out of 5 stars

This company isn't bad at all for website hosting among other things. I will say that there are glitches every now and then, but the team is right where you need them. I'd like to give a special thank... See more

Company replied

Rated 5 out of 5 stars
Invited

Great pricing for the hosting packages, and great support. I've used chat-based support at all hours and they're always available, quick, and typically everything gets resolved within minutes. A+ ra... See more

Company replied

Rated 5 out of 5 stars
Invited

My website renewed automatically but at a much higher level than I wanted or needed. The Hostmonster representative changed the renewal to a much lower (and less expensive) plan with no opposition wha... See more

Company replied

Rated 5 out of 5 stars

I was in a difficult bind with my email. I hadn't been able to get any business emails. I was frustrated. I called support and got Yen. She was terrific, patient and knowledgeable. In addition to her... See more

Company replied

Rated 5 out of 5 stars
Invited

I wasn't able to figure out why my site stopped working and couldn't get the dashboard to work to try and fix it using the how-to info the AI bot provided. But the live agent was able to get control a... See more

Company replied

Rated 5 out of 5 stars
Invited

I confess I have been very disappointed with BlueHost assistance in the past. However, NISHAAN stuck with me for more than two hours, answering every question I had. I am very impressed with his patie... See more

Company replied

Rated 5 out of 5 stars
Invited

I knew where my issue was and it was high-technical. Other places, I have to go thru 5 people to get to a person with the knowledge. The Tech person name was Meghana. This person was very nice, and... See more

Company replied

Rated 5 out of 5 stars
Invited

It was a long and difficult session and my representative was knowledgeable and ready to help throughout. And always courteous. I am looking forward to working with Bluehost, which is now hosting the... See more

Company replied

Rated 5 out of 5 stars
Invited

I've been with Bluehost for a few years and their customer support has been wonderful. I can get immediate chat tech support whenever I need it and they have always helped me solve my issues quickly.... See more

Company replied

Rated 3 out of 5 stars
Invited

There should be a save and publish button beside the save button. The amount of info the AI fills in for a template makes it a lot of work to switch it into your images and text message.

Company replied

Rated 5 out of 5 stars
Invited

Preritha was very helpful and resolved my issue in one interaction. I was provided the details I needed to verify my server settings, along with a screenshot to know where to find the settings in the... See more

Company replied

Rated 5 out of 5 stars
Invited

I reached out to Bluehost for an issue with an SSL certificate date conflict. Preritha was able to get my issue resolved in less time than it took to log in to my account and realize I was out of my d... See more

Company replied

Rated 5 out of 5 stars
Invited

I have recently transferred all of my domains from another provider, because I have found Bluehost to be more efficient and easier to use, with a more intuitive website. I've recently had to contact s... See more

Company replied

Rated 5 out of 5 stars
Invited

Karthik Shetly was upfront and gave me an honest direct answer even though I was disappointed with her answer. She answered all my questions. She was very patient with me as I dont type that fast

Company replied

Rated 5 out of 5 stars
Invited

Aniruddha is the best Bluehost support I've encountered. I've needed a lot of support because it appears they've made a lot of changes in the software. Support has been barely helpful for the most p... See more

Company replied

Rated 5 out of 5 stars

I've been using Bluehost for over 10 years. Whenever I have a problem, they have been able to fix it when I chat with an agent. I do try to do things myself, but if the instructions are a bit vagu... See more

Company replied

Rated 5 out of 5 stars
Invited

I'm from the different time zone of 12 hours different. My noon time here will be their midnight time in US. But there is totally almost instant respond from them and issue solved quickly too. Thank... See more

Company replied

Rated 5 out of 5 stars
Invited

Customer services via chat is very helpful. If i compare to Go Daddy Blue Host is much better to deal with in terms of customer services

Company replied

Rated 5 out of 5 stars
Invited

I was very surprised at how helpful blue host was. I knew that I should have canceled my hosting prior to its renewal and based on my reading of their terms and conditions, I thought there was no way... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent and responsive service. I felt that all the options were presented to me in a clear and warm manner. The service provider was very efficient and, most importantly, human.

Company replied

We perform checks on reviews


Company details

  1. #23 of 67 best companies in Web Hosting Company
  2. #13 of 25 best companies in DNS Provider
  3. #20 of 44 best companies in e-Commerce Solution Provider
  4. #78 of 301 best companies in Software Company
  5. #14 of 28 best companies in Website Designer

Written by the company

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

I had an issue with my website and…

I had an issue with my website and reached out to the support team at Bluehost, and Megha from the team responded in a very short space of time. She resolved the problem quickly and efficiently. She was knowledgeable, responsive, and courteous throughout the entire process. Excellent support experience!

October 8, 2025
Rated 1 out of 5 stars

BlueHost

BlueHost, Scamming sales people who add services on that you did not ask for or need, just to automatically renew and charge. when you request a refund for that service you did not ask for or need they deny saying its already active. contacting credit card company for a charge back.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

I migrated my Website/transferred 3…

I migrated my Website/transferred 3 Domains/ Purchased an Essential Web Hosting plan that also included Professional Emails.

I spent the next 30 days wrestling with over 20 different representatives who all have a different explanation of how my new Account would be propogated onto their platform..."A TOTAL HOST OF ERRORS"

The Website Migration was completed in 3 days/Domain transfers took 4 weeks/professional emails never worked.

As a result, I cancelled the service on the 29th day and received partial refund even though Bluehost advertised a full 30 day money back guarantee...,'Buyer Beware... it's a lie.'

Alex

August 22, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look