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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service, highlighting the staff's patience, knowledge, and ability to resolve issues efficiently. Many reviewers specifically commend the support team's responsiveness and willingness to go the extra mile to assist them. People appreciate the human touch in the support they receive, preferring it over AI-driven solutions. Consumers value the ease of use and efficiency of the services provided. The promptness of the support via chat is a recurring positive point, with many users noting quick resolutions to their problems. While there are ambiguous sentiments regarding the website and contact processes, the overwhelmingly positive feedback focuses on the quality and helpfulness of the staff and the overall service experience.

Based on these reviews

Rated 5 out of 5 stars

Ms. Shay was very professional and courteous in understanding my request for a Domain Connect process to my Squarespace website. She walked me through the process, and upon receiving the necessary inf... See more

Company replied

Rated 5 out of 5 stars

One aspect is how fast I get help when I call in. No delay. This is so unusual when calling any company and greatly appreciated! I called in to Bluehost because I was seriously worried about my disc... See more

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Rated 5 out of 5 stars
Invited

I had an issue with email deliveries taking many hours to occur. I uses the chat an got one person who on seeing the issue directed me to another. They looked at it, showed me where I could have moni... See more

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Rated 5 out of 5 stars
Invited

FIrst of all I have no idea how all the web stuff works. Rithik took time to go over each item I had issues with and helped me through each step an 2 different host domain sites. He was patient and un... See more

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Rated 5 out of 5 stars
Invited

A BlueHost agent, Anagha, got me out of the hot water today. My website got down today due to my own error editing 'function.php', and Anagha has got it restored alive. Anagha impressed me with his/... See more

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Rated 3 out of 5 stars
Invited

Even after the introductory period, new plans are significantly less expensive than the current plans and offer more features. It appears that it's impossible to change from your current plan/features... See more

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Rated 4 out of 5 stars
Invited

I think my issues have less to do with Bluehost than working with thefreewebsiteguys. I felt I've been left to fend for myself more often than not. Setting up a website today is far more complicated... See more

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Rated 5 out of 5 stars

Exceptional Customer Support .....June was very knowledgeable on all aspects of my problem which was not being able to send email from my phone. He lead me through all the steps regarding passwords,... See more

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Rated 5 out of 5 stars
Invited

Bluehost is a great company that provides a very good experience. I would highly recommend. I am currently cancelling due to life issues but am hoping that in the near future I am able to come back to... See more

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Rated 5 out of 5 stars

I have been online before you could even BUY a domain...so once they were avilable I got all the names I wanted which isn't true today. I have had many webhosts and none EVER called to find out how I... See more

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Rated 5 out of 5 stars
Invited

Had a great experience with BlueHost today was weary about solving my issue on -line via a chat facility but it was great. The operator Vikas was patient and knowledgeable and could address all my que... See more

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Rated 5 out of 5 stars
Invited

I'm new to web hosting and Bluehost has made my first few weeks a breeze, I did a lot of research when t came to finding a hosting platform for my business and Bluehost has been a great support in get... See more

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Rated 5 out of 5 stars
Invited

Bluehost customer support is by far ten times better then any company in their field and many other field. They will have my business as long as they keep the exceptional human support agents. I will... See more

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Rated 5 out of 5 stars
Invited

BEWARE!! Make sure your account and all the necessary codes are yours! Web developers can be sneaky and put it in their names and hold you hostage. Thankfully through the help of 2 very knowledgeable... See more

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Rated 5 out of 5 stars

We lost our website server host so our website was completely down. I contacted Bluehost and explained the situation. Their customer support walked me through the sign up process and explained the s... See more

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Rated 5 out of 5 stars

I could not have wanted a better tech support experience. First, the call was connected quickly to a BH rep. Second, the rep Marj was attentive, knowledgeable, and helpful to the extent of going out... See more

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Rated 5 out of 5 stars
Invited

Bluehost has excellent service. I am new to Bluehost and needed to know about the hosting domains and cpanels/cpanel email to understand these terms/areas to manage my email to further continue buildi... See more

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Rated 5 out of 5 stars

I am pleased with the fact that I don't have to hire more than one companies to take care of my domain and my professional email. I found it very convenient and affordable. Anytime I needed help, th... See more

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Rated 5 out of 5 stars
Invited

My tech rep was very knowledgeable, but most importantly, he was very patient with helping me with the issue I was facing. Bluehost must give calming lessons to its reps to deal with people who k... See more

Company replied

Rated 5 out of 5 stars
Invited

What fast to get in touch with an agent. Agent knew exactly how to assist, resolved my issue within 5-10 minutes, and only brief moments of holding time. Also educated me on how to resolve on my own i... See more

Company replied

Rated 5 out of 5 stars
Invited

I appreciate Asha's assistance especially on the back of a couple of bad experiences when I worked with an agent who was not able to tell me the problem - guiding me wrong. It took a second call by w... See more

Company replied

Rated 5 out of 5 stars

I once again get to give a big shout out of applause to Alphonse at on the Bluehost team! You always take my change requests and go above and beyond to make the change and also suggest great solutions... See more

Company replied

Rated 5 out of 5 stars
Invited

I had an issue connecting my domain to hosting and to outlook . I reached out to support via chat and Interacted with Vikas. Vikas is a Star, He was so patient with me and resolved my issue in one... See more

Company replied

Rated 5 out of 5 stars
Invited

Bluehost chat is hands down the best chat support I have ever experienced. I have been using them for nearly 20 years now, and never have I had a bad experience. I have domains hosted on other hos... See more

Company replied

Rated 5 out of 5 stars
Invited

Kalaiselvan was super helpful in assisting with my SSL certificate renewal. They provided screenshots to guide me through the process and were a pleasure to deal with. My issue was resolved within m... See more

Company replied

Rated 5 out of 5 stars
Invited

I had a complex hosting issue and reached out to Bluehost support. Harshitha handled my case with remarkable patience and professionalism. From the start, she listened carefully, explained eve... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been struggling with a file issue that I have mentioned to several other agents and no one really addressed it till today. I came in as usual with a different issue but mentioned my frustratio... See more

Company replied

Rated 5 out of 5 stars
Invited

I got to a real human quickly and there were no large gaps between our chats. I didn't feel that the tech's attention was divided between me and someone else. My issue was understood quickly and the m... See more

Company replied

Rated 5 out of 5 stars
Invited

I have been doing business with Bluehost for more than 10 years. I have always said they are one of the best companies in terms of service and security. Their support team is always available to help... See more

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Rated 5 out of 5 stars
Invited

When choosing a WordPress hosting vendor, you have many options. After about two hours of research, I selected Bluehost for several reasons. Since I began using their service, I’ve had to contact te... See more

Company replied

Rated 4 out of 5 stars

This company isn't bad at all for website hosting among other things. I will say that there are glitches every now and then, but the team is right where you need them. I'd like to give a special thank... See more

Company replied

Rated 5 out of 5 stars
Invited

Great pricing for the hosting packages, and great support. I've used chat-based support at all hours and they're always available, quick, and typically everything gets resolved within minutes. A+ ra... See more

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Rated 5 out of 5 stars
Invited

My website renewed automatically but at a much higher level than I wanted or needed. The Hostmonster representative changed the renewal to a much lower (and less expensive) plan with no opposition wha... See more

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Rated 5 out of 5 stars

I was in a difficult bind with my email. I hadn't been able to get any business emails. I was frustrated. I called support and got Yen. She was terrific, patient and knowledgeable. In addition to her... See more

Company replied

Rated 5 out of 5 stars
Invited

I wasn't able to figure out why my site stopped working and couldn't get the dashboard to work to try and fix it using the how-to info the AI bot provided. But the live agent was able to get control a... See more

Company replied

Rated 5 out of 5 stars
Invited

I confess I have been very disappointed with BlueHost assistance in the past. However, NISHAAN stuck with me for more than two hours, answering every question I had. I am very impressed with his patie... See more

Company replied

Rated 5 out of 5 stars
Invited

I knew where my issue was and it was high-technical. Other places, I have to go thru 5 people to get to a person with the knowledge. The Tech person name was Meghana. This person was very nice, and... See more

Company replied

Rated 5 out of 5 stars
Invited

It was a long and difficult session and my representative was knowledgeable and ready to help throughout. And always courteous. I am looking forward to working with Bluehost, which is now hosting the... See more

Company replied

Rated 5 out of 5 stars
Invited

I've been with Bluehost for a few years and their customer support has been wonderful. I can get immediate chat tech support whenever I need it and they have always helped me solve my issues quickly.... See more

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Rated 3 out of 5 stars
Invited

There should be a save and publish button beside the save button. The amount of info the AI fills in for a template makes it a lot of work to switch it into your images and text message.

Company replied

Rated 5 out of 5 stars
Invited

Preritha was very helpful and resolved my issue in one interaction. I was provided the details I needed to verify my server settings, along with a screenshot to know where to find the settings in the... See more

Company replied

Rated 5 out of 5 stars
Invited

I reached out to Bluehost for an issue with an SSL certificate date conflict. Preritha was able to get my issue resolved in less time than it took to log in to my account and realize I was out of my d... See more

Company replied

Rated 5 out of 5 stars
Invited

I have recently transferred all of my domains from another provider, because I have found Bluehost to be more efficient and easier to use, with a more intuitive website. I've recently had to contact s... See more

Company replied

Rated 5 out of 5 stars
Invited

Karthik Shetly was upfront and gave me an honest direct answer even though I was disappointed with her answer. She answered all my questions. She was very patient with me as I dont type that fast

Company replied

Rated 5 out of 5 stars
Invited

Aniruddha is the best Bluehost support I've encountered. I've needed a lot of support because it appears they've made a lot of changes in the software. Support has been barely helpful for the most p... See more

Company replied

Rated 5 out of 5 stars

I've been using Bluehost for over 10 years. Whenever I have a problem, they have been able to fix it when I chat with an agent. I do try to do things myself, but if the instructions are a bit vagu... See more

Company replied

Rated 5 out of 5 stars
Invited

I'm from the different time zone of 12 hours different. My noon time here will be their midnight time in US. But there is totally almost instant respond from them and issue solved quickly too. Thank... See more

Company replied

Rated 5 out of 5 stars
Invited

Customer services via chat is very helpful. If i compare to Go Daddy Blue Host is much better to deal with in terms of customer services

Company replied

Rated 5 out of 5 stars
Invited

I was very surprised at how helpful blue host was. I knew that I should have canceled my hosting prior to its renewal and based on my reading of their terms and conditions, I thought there was no way... See more

Company replied

Rated 5 out of 5 stars
Invited

Excellent and responsive service. I felt that all the options were presented to me in a clear and warm manner. The service provider was very efficient and, most importantly, human.

Company replied

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Company details

  1. #23 of 67 best companies in Web Hosting Company
  2. #13 of 25 best companies in DNS Provider
  3. #20 of 44 best companies in e-Commerce Solution Provider
  4. #78 of 301 best companies in Software Company
  5. #14 of 28 best companies in Website Designer

Written by the company

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
4-star
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2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Bluehost blocks websites from receiving GPT traffic

Are you serious, Bluehost? Do you guys run your infrastructure like it's still 2010?

It's 2025 and somehow my website is being blocked from ChatGPT and other AI crawlers. The very tools that are shaping the future of how people find content online. This isn’t just annoying, it’s a joke.

I already fixed this once after wasting time with support. A Bluehost rep told me:

"Thank you for being on hold. I have checked and confirm that the AI crawler and the robots.txt file was both listed on ModSecurity, I have successfully whitelisted them, It may take up to 2 hours for the whitelist to complete"

And yeah, it worked. For a few days.
Now it’s happening again. ChatGPT bots can't access my site, which means no visibility, no AI traffic, nothing.

Why the hell is this even a problem in 2025?
You seriously haven’t figured out that AI bots are a legitimate traffic source now? Why are they blocked by default? Why doesn’t your “fix” stick?

It’s beyond ridiculous that I have to keep contacting support.

Later Edit:

They stated that they will block GPT and other AI LLMs that can get you traffic, because "we do not support AI crawlers in our shared environment", so you need to give around $600 extra for a VPS... which is insane... I already give around $400 for the "shared experiment"...

Beware of BlueHost.. You will have a non-functional website on their hosting...

October 7, 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi S V,
We hear you, that definitely sounds frustrating, and we completely understand why you’d want a lasting solution here, not just a temporary fix.

We’re aware that our escalation team is already reviewing the email you sent and digging into the issue. When we first connected you with them, you mentioned things had been resolved, but the team is now taking a deeper look at why it resurfaced and what can be done to make the fix long-term. From what we can see, they’re reviewing your whitelist request, though it appears there may be some security considerations related to shared hosting that they’re evaluating carefully.

Hang tight, they’re still investigating and should be reaching out soon with next steps.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Best customer service ever!!!!!

Best customer service ever!!!!!
Every time i had an issue they resolved it professionally and fast. Special thanks to Jhona V.

October 7, 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi RF,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Log in issues:

Log in issues:
I had not accessed my account in several months and when I did my username and password appeared to be invalid. I tried multiple times to log in with my credentials but was eventually locked out. I even tried changing my password, but then was told my user ID was invalid. I contacted support and chatted with Preritha. She was able to resolve my issue in a matter of moments, hassle free. Great service and I'm able to get back to my sites.

October 7, 2025
Bluehost logo

Reply from Bluehost

Hi Ross,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Fast, clear setup help for my domain & WordPress

Great support today. The agent quickly activated my domain , initiated the WordPress install, and helped resolve a redirect issue. Communication was polite and efficient, and I was kept updated at each step. One suggestion: make the WordPress install tool easier to find and clarify DNS/propagation messages to avoid confusion. Overall, smooth experience—thank you!

October 7, 2025
Bluehost logo

Reply from Bluehost

Hi Hatem,
Thank you for your amazing review and the kind feedback!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Always great service from Bluehost

I rarely need to contact Bluehost, but every time I do, their service is polite, professional and extremely knowledgeable! they always manage to sort my issue and are understanding in my lack of tech knowledge

October 7, 2025
Bluehost logo

Reply from Bluehost

Hi Colin,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Ramya is very helpful

Ramya is very helpful. Especially very patient in listening to my questions and providing clear answers.

October 6, 2025
Bluehost logo

Reply from Bluehost

Hi Echo,
Thank you for your awesome review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Unlike NameCheap

Unlike NameCheap, BlueHost resolved my issue for me. I did not have to go through the usual stress I experience on other hosting platforms.

October 6, 2025
Bluehost logo

Reply from Bluehost

Hi Anton,
Thank you for your kind review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

My Bluehost person as right on target

My Bluehost person as right on target. Did everything I asked to streamline the website issues I had. All is good and I would definitely recomend them for future questions.
Very pleased.

October 6, 2025
Bluehost logo

Reply from Bluehost

Hi Johnny,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

I’ve been a Bluehost customer for over…


I’ve been a Bluehost customer for over 4 years, spending around $2000 annually. Unfortunately, the quality of their service has dropped significantly.

Recently, I purchased a VPS from them, but the IP address they provided was already blacklisted. When I contacted support to get it changed, they refused to help.

It’s also clear that most of their current support staff are not technically trained, which makes solving even simple issues frustrating.

After years of loyalty, I’m very disappointed and can no longer recommend Bluehost. There are many other hosting companies offering far better performance and customer service — I suggest choosing one of them instead.

October 7, 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hey Zaib,
We’re really disappointed to hear this has been your recent experience after so many years with us. That’s definitely not the level of service we aim to provide.

If you can share a few account details, we’d love to take a closer look and facilitate support to review what happened with your VPS setup. We want to better understand the situation and see where we can step in to help.

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars
Redirected

Rather be robbed on the street...

Based on the reviews I was thrilled to save money with Bluehost. But after 3 years with a crappy email app and frequently had it go down (blank page) because they updated plugins and support libraries for wordpress support that broke my site, I was planning to cancel the service and move to another host. But before I could I got caught in an auto-renewal with no way to get out of it and was charged $486.71 (nearly triple what I originally paid) and when I called to try to cancel was told sorry. Ouch. I'd rather be robbed at gunpoint on the street. I usually only have $100 in my purse.

August 9, 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Wanderer,
We appreciate you sharing your experience and understand how frustrating that situation must’ve felt. We did check and see that you spoke with our support team, who reviewed the charges tied to multiple products and services on your account. A refund was issued, along with an additional courtesy prorate additional courtesy prorate as a gesture of goodwill.

We’re sorry to hear the experience still left you disappointed, but if you’d like further assistance or clarification, please reply to the email from Trustpilot asking for more details, that’ll let us know you would like us to facilitate support. We’d really like the chance to make sure everything’s fully sorted for you.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

The service was excellent

The service was excellent. The attendant was very helpful and helped me with every detail I needed.

October 6, 2025
Bluehost logo

Reply from Bluehost

Hi Paula,
Thank you for your excellent review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

I looked for help and found…

I looked for help and found it.Courtesy, Compassion and a great result, what more can I say

October 6, 2025
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Patrick,
Thank you for your thoughtful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Second time is a charm

My first CSR wasn't helpful. But this last one was great.

October 6, 2025
Bluehost logo

Reply from Bluehost

Hi,
Thank you for your great review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars
Invited

Great chat support

The chat support is always willing and knowledgeable to help

October 6, 2025
Bluehost logo

Reply from Bluehost

Hi Giorgina,
Thank you for your awesome review!

Ashley
Customer Advocate at Bluehost

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