We bought the grey media wall and fire from housing units which was delivered this week (Oct 25) From buying in store to delivery the experience was excellent and they even held our order for 8 we... See more
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If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.
Wickentree Lane, M35 9BA, Failsworth, United Kingdom
Replied to 95% of negative reviews
Typically replies within 1 week
Significant delay in delivery. No updates provided by HU, needing to be chased. Ordered in June and delivered late September
Excellent service and communication, friendly and helpful delivery men.
My order was delivered later than promised and one of the 3 parts that made up the bed was ordered incorrectly. I understand you are going to supply me with the right bit (which is morw expensive and I've paid for it) at a much later date, but I've not received any confirmation of when that will be, or an apology in any form.
Have used Housing units for many years, purchasing goods even when it was separate sites. The merchandise is always of top quality and if a problem should ever occur the customer service will always sort any issues
The knives we bought are brilliant. And so is the dinner service, its beautiful.
Delivery is another is a different story@
The staff in the store were brilliant, as were customer services when I rang needing assistance. The 8 bar stools are beautiful and delighted the items.
Sadly, the delivery of the items let the experience down. The delivery boy, Riley, refused to remove his boots and stated he had no shoe covers so I had to carry all 8 chairs up 2 flights of stairs. He literally placed them over the threshold, nothing more. When you are paying for delivery to room of choice, this is not acceptable.
I ordered a dualit toaster and kettle online for next day collection, for a great price from HU.
I had a wander around store before I collected a found all staff very welcoming and helpful. Overall, a very good experience.
Goods arrived damaged ,took weeks to I retu
Well packaged and quickly sent, I also changed my order and the change so acted upon. So in conclusion perfect 5 stars on everything possible including price
Ordered some glasses and a few matching items in the sale, great products and remind me of our recent visit to Sorrento in June where everything has lemons on it! They brighten up my kitchen.
Great! Lee and Paul were very professional, made a smooth delivery.
Polite and quick and all done in the time frame quoted.
Beautiful table and chairs. Bought online and delivered long distance, so was a bit worried but it was exactly as it looked online, is excellent quality and was delivered with care by really helpful team.
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