Housing Units Reviews 5,969

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and knowledgeable staff, both in-store and during delivery, who are often mentioned for going the extra mile. Consumers appreciate the quality and reasonable pricing of the furniture, alongside the pleasant shopping environment. The delivery service receives high marks, particularly the professionalism, politeness, and efficiency of the delivery teams. People frequently highlight specific delivery personnel by name, emphasizing their helpfulness in setting up furniture, their careful handling of items, and their excellent communication. Consumers find the staff attentive and supportive throughout the purchasing process. While opinions on orders and customer service are mixed, the positive feedback on delivery service and staff is a recurring theme.

Based on these reviews

Rated 5 out of 5 stars

We bought the grey media wall and fire from housing units which was delivered this week (Oct 25) From buying in store to delivery the experience was excellent and they even held our order for 8 we... See more

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Rated 5 out of 5 stars

Great purchase experience of new 3 piece suite with Jane (nothing was too much trouble and we were very needy!). Delivery experience was also great, Chris and Shaun were very helpful and set ever... See more

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Rated 5 out of 5 stars

Paul and John delivered our settees yesterday (9/10/25) they were prompt, helpful and even suggested felt pads for the legs so as not to scratch our tiles. Great service with a smile. Housing Units th... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Delivery guys were great, polite and professional (John & Darren) Set up our sofa and made sure there were no problems with the recliners. Sofa are fab. Would d... See more

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Rated 5 out of 5 stars

Order and delivery Mattress and Bar table September 29 2025 From ordering to delivery i was very pleased with the communications to keep me in the loop. Both items delivered and installed as req... See more

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Rated 5 out of 5 stars

Quality furniture at a reasonable price, choice if delivery dates and kept well informed on yhe day.Delivered spot on time by Craig and Riley , very friendly and assembled with no fuss and rubbish cle... See more

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Rated 5 out of 5 stars

All the staff at Housing Units have been outstanding! Lee and David were brilliant in putting up our amazing new bed. Polite, quick and really helpful in talking me through how the electric features w... See more

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Rated 5 out of 5 stars

The delivery of all my furniture came on time , we were kept in contact all the time . The delivery drivers Dave and Jake were excellent. They put my furniture together, they used covers on the floor... See more

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Rated 5 out of 5 stars
Verified

We have been shopping here for about 20 years and have always been more than happy with our purchases. The entire staff are so accommodating and helpful plus we always visit the restaurant which is d... See more

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Rated 5 out of 5 stars

Great in store experience (love the shop generally). Ordered a dining room table and 6 chairs which arrived on time. Friendly delivery drivers who assembled it all for us and their communication was e... See more

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Rated 5 out of 5 stars

The delivery was on time and Paul and John called us with an accurate time of arrival. Both the guys were so friendly, helpful and respectful of our property and of the new furniture they delivered.... See more

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Rated 4 out of 5 stars

Chris and Paul the delivery guys were very careful with carrying in my furniture and they put everything together very efficiently as quickly as possible and checked that the controls functioned. They... See more

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Rated 5 out of 5 stars

We took delivery of 2 Antigua Lounge sets. The communication from Lee and David as to the time of their arrival was excellent. We were able to successfully plan our day around their timings. They were... See more

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Rated 5 out of 5 stars

The best service from Charlie Lord I’ve just heard about his promotion and honestly it’s so deserved. He really looked after us when we furnished our new house, very accommodating and always went abov... See more

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Rated 5 out of 5 stars

I purchased a number of items from HU including sofa bed and table and chairs. All delivered on time and in good order and positioned as requested then demonstrated by Lee and David. Good job lad... See more

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Rated 5 out of 5 stars

Lee and David were excellent. They kept us informed about our delivery, were friendly and did a great job assembling our bed. Thank you!

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Rated 3 out of 5 stars
Verified

Lovely sales women in the showroom - she was great and very attentive. Thank you. Bed is quality, with sturdy base to Ottoman and good capacity. Disappointed with the delivery. Fitters scuffe... See more

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Rated 5 out of 5 stars
Verified

The staff. Knowledge,helpful, nothing too much trouble ,reliable. Friendly. What more can you want from an organisation. Value for money. My kind of shopping.

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Rated 5 out of 5 stars

We bought a gas stove fireplace,the shop the staff the fitters were all fantastic, I can't praise them enough,would definitely shop here again

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Rated 5 out of 5 stars

Delivery staff were good, polite and efficient. Built the table. Showed is how to operate the extensions and when a fault was found they contacted the business straight away, took photos and informed... See more

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Rated 5 out of 5 stars
Verified

I ordered and received a dining set including table and chairs and a wall unit ( sideboard). Small problem with the lights but rectified asap. Most of my lounge furniture and furnishings we bought fro... See more

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Rated 5 out of 5 stars
Verified

Staff are always alert to supporting your needs when making decisions about purchases! Good quality, service and support. Top notch goods always alert to trends yet classic styles too. Well laid ou... See more

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Rated 5 out of 5 stars

Have been back many times to housing units for furniture, the quality, choice and service is brilliant. Had a delivery today and the two drivers John and Paul went beyond the extra mile to help with t... See more

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Rated 5 out of 5 stars
Verified

I purchased beautiful garden furniture and a mirror. I just love the whole shopping experience in housing never pushy salespeople just helpful and extremely knowledgeable. The delivery drivers were... See more

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Rated 5 out of 5 stars

Our lovely new dining table and chairs were delivered today by Lee and David - perfect gentlemen and professionals, delivered and built with care. Thank you.

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Rated 3 out of 5 stars

I was surprised to see robots in the café, it totally ruined the experience. The food was cold, think this could of been one of the affects of waiting for this to be delivered to your table when there... See more

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Rated 5 out of 5 stars

Just a quick note to say that we had our new garden furniture delivered today, and we are so pleased with it. We were also impressed with the delivery service. The Housing Units team were great, texti... See more

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Rated 5 out of 5 stars

Riley & John were very professional when delivering my sofa chairs and table. They let me know in advance that they were 30 mins away and when they came they checked the access points and also removed... See more

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Rated 3 out of 5 stars
Verified

We purchased a 3 seater a 2 seater and a single seat from you several months ago. You called us just before the delivery date to say only the 2 seater and the single chair were available as a mix up h... See more

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Rated 5 out of 5 stars
Verified

Purchased two of the “Hilton” wardrobes. Amazing quality and extremely reasonable price. Wasn’t exactly thrilled with a delivery price of £90 for 10 mins up the road so managed to get these in a... See more

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Rated 5 out of 5 stars

Received my Delivery today from Lee and David, oh wow how good are these lads. Pleasant, polite and friendly exactly how you would like all to be dealt with. Excellent table and chairs but honestly... See more

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Rated 5 out of 5 stars

On the delivery day I was contacted and kept up to date with the delivery time. When Lee and David arrived, they checked where the wardrobe was going upstairs, took it up and were gone. Very efficien... See more

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Rated 5 out of 5 stars

I went into Housing Units to look for a tv table and I ended up buying one and also a set of three beautiful tables. A lady called Abi was so very helpful and not pushy at all. It was great to be he... See more

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Rated 5 out of 5 stars

We recently had a delivery from Arthur, He was nothing but a pleasure to deal with. He brightened our day and nothing was too much trouble, even when finding the property was a challenge, he couldn’t... See more

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Rated 5 out of 5 stars
Verified

Helpful and very pleasant staff, everything explained fully, delivery on time and they went out of their way to get the furniture into the house! Allinall a great experience.

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Rated 5 out of 5 stars

David and Lee delivered our lovely sofas from housing units. Great guys who were so helpful. We have always had superb service from everyone at housing units. True service from a company who are prepa... See more

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Rated 5 out of 5 stars
Verified

Housing units is a delightful experience to shop around . With excellent displays and settings to give you a sense of being at home .

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Rated 5 out of 5 stars

Anthi is a brilliant sales woman. As I was buying without seeing the sofa in person she answered endless questions and sent numerous photos and precise measurements to ensure the sofa would fit throu... See more

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Rated 5 out of 5 stars

Lee and David took great care delivering our new dining table and did a thorough check of the condition before leaving. Great products and services from Housing Units 👍🏼

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Rated 5 out of 5 stars

Staff in store were lovely and helpful in helping make my decision on which garden furniture to purchase. Delivery was quick and kept updated. The delivery staff Paul & Jake were ver professional and... See more

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Rated 5 out of 5 stars

Brilliant shopping experience from start to finish From purchasing in store to delivery and set up by Arthur and David, who were professional and polite from the moment they arrived with my furnitur... See more

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Rated 5 out of 5 stars

John and Paul were super helpful. They had a bit of a way to lug the sofa through the garage to bring it in around the back due to the size of the front door. Very pleasant and knowledgeable. Kept us... See more

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Rated 4 out of 5 stars

Excellent service from delivery team - John and Paul. Arrived exactly when they said they would, friendly and efficient. Delivery price quite high though given that we are relatively local.

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Rated 5 out of 5 stars

John and Paul were excellent at fitting our bed, very friendly and hard working

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Rated 5 out of 5 stars
Verified

I’m so very pleased with the rug that I purchased, the only downside was the length of time I had to wait for it to be delivered, but now its arrived, it was worth it

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Rated 5 out of 5 stars
Verified

Excellent service on arrival and a very helpful salesperson . Was kept updated on delivery date

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Rated 5 out of 5 stars
Verified

Staff were very helpful and polite. A very good shopping experience !

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Rated 5 out of 5 stars
Verified

The people in the shop made sure we got the right deal for us. The warehouse guys at the collection point were great.

Company replied

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Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Garden Furniture Shop
  5. Home Goods Store
  6. Sofa Store

Written by the company

If you really want to make a statement with your home, we’re the home department store for you. We’ve got absolutely everything you could imagine for your home under one roof. From sofas and beds, to dining and garden, high-end design to great value ranges, each with a specialist team on-hand to help. Our range of styles take inspiration from trends around the globe, ready to be made a reality in your home. Ask our expert teams about the surprising story each piece of furniture has to tell – from reclaimed charm, to sustainable magic, to expert craftsmanship. We’re a proud, family-run business, with a reputation built on truly personal service since 1947. Celebrating 75 years of home, we cherish our reputation for outstanding personable customer service at every point you connect with us. Simply visit us in-store or shop online and our team will help you curate your perfect room. We're proud to welcome you into our home every day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 2 out of 5 stars
Verified

My order was delivered later than…

My order was delivered later than promised and one of the 3 parts that made up the bed was ordered incorrectly. I understand you are going to supply me with the right bit (which is morw expensive and I've paid for it) at a much later date, but I've not received any confirmation of when that will be, or an apology in any form.

September 15, 2025
Rated 3 out of 5 stars
Verified

Everything great apart from delivery!

The staff in the store were brilliant, as were customer services when I rang needing assistance. The 8 bar stools are beautiful and delighted the items.
Sadly, the delivery of the items let the experience down. The delivery boy, Riley, refused to remove his boots and stated he had no shoe covers so I had to carry all 8 chairs up 2 flights of stairs. He literally placed them over the threshold, nothing more. When you are paying for delivery to room of choice, this is not acceptable.

August 27, 2025
Rated 5 out of 5 stars
Verified

Good experience

I ordered a dualit toaster and kettle online for next day collection, for a great price from HU.

I had a wander around store before I collected a found all staff very welcoming and helpful. Overall, a very good experience.

October 1, 2025
Rated 5 out of 5 stars

Great

Great! Lee and Paul were very professional, made a smooth delivery.
Polite and quick and all done in the time frame quoted.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Beautiful table and chairs

Beautiful table and chairs. Bought online and delivered long distance, so was a bit worried but it was exactly as it looked online, is excellent quality and was delivered with care by really helpful team.

October 1, 2025

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