I rang because of a message received that I did not recognise. I spoke to a very helpful lady (can't remember her name) who explained that they now used 2 companies for their accounts and that this w... See more

We have just had our broadband installed and the whole experience has been great. Very friendly customer service at both ordering and installation. Grant was brilliant, very tidy work, very friendly a... See more

From starting the switch to the installation and the final transfer of my phone number, I can’t fault the quality of the service and the friendly manner it has been delivered by everyone I have spo... See more

Installation was on time and straight-forward. Router was placed exactly where we wanted it, despite being at the other side of the house to where OpenReach had left the cable. Much cheaper than our e... See more

I moved last week from BT standard service to Connect Full Fibre and are so pleased I did!! The whole team from Paul Long on sales to Connor and Nial the implementation team were so professional, givi... See more

Our installation engineer Nelson was very courteous and helpful going through the route for the new cable and between us agreeing the best position for the router All the work he did was very neatl... See more

I switched from BT super fibre to connect fibre. The process went well, installation on the day and time as booked, app tracking etc. based on the sales teams advice 3 mesh nodes would replace the 5 B... See more

Had a few teething problems on switch over from sky but sorted out by customer service. Seemed to genuinely want to get us up and running as best they could. Initially offered a promotional deal to sw... See more

After a bit of a shaky start with a cold call, the whole process was excellent. Despite me being awkward with not wanting my patio messed around with 2 separate consultants came around and did their a... See more

such a nice woman , chloe nunn. made the experience really easy to understand. spoke very clearly . her knowledge about products was exceptional. would definatly recomend

It was simple to arrange the broadband and get a fantastic full fibre speed at a great price. The engineer arrived as arranged and put the equipment exactly where I wanted it.

Super fast WiFi fitted with no fuss super quick. The team were friendly and efficient. Very helpful and answers all of my questions and gave some good advice.

New rural customer, and Connect fibre have been working in the area for some months installing a completely new network for fibre, causing some disruption but we've found everyone helpful and trying t... See more

From start to finish the service has been excellent. From initial contact with Paul Long, our slightly unusual, stressful and sensitive case was handled with the care and empathy that has sadly been... See more

I had my installation fitted on 3rd September, both engineers (Nelson and Alex) were professional and friendly. They explained everything that they would be doing, walked me through where would be bes... See more

Nick arrived on time He was friendly polite helpful and professional Fitted the equipment carefully and neatly His colleague Owen who came to help later was also polite and friendly Everything... See more

All installation work carried out on time and to a high standard. Had one problem since installation, the engineer arrived as arranged, identified a faulty part replaced it and thoroughly checked ever... See more

Today with had our Connect Fibre Broadband connected. The whole experience was seamless. The team, Matt Grant and Jordon, were polite, informative and very respectful of our property, double check... See more

A couple of minor problems initially regarding my address/postcode, which was dealt with accordingly by staff member Leo. She went over and above to ensure the engineer had the correct details, assur... See more

We had a great experience with the fitters from connect fibre. Nelson was wonderful. Really helpful and explained the process. Neat and tidy job, inside and out and we look forward to our new high... See more

The technician came very quickly but the system had already started working again. However he checked everything to ensure all was working correctly.

Nelson came to install the fibre connection this afternoon, it wasn’t as straightforward as we might have initially imagined but he found a very neat solution of coming through the adjoining garage wa... See more

I can only comment on the sales process so far, but if the service is as good, I'll be happy. The sales manager, Paul, explained everything very clearly and answered all of my questions fully. A pleas... See more

Love connect fibre, customer service is quick, they’re polite and helpful. We’ve had 2 occasions where we’ve need someone out (no fault of their own) and they’ve been out within an hour. Today I had... See more

Had Fibre Connect installed today and Nelson the engineer was a very thoughtful and kind. He was thoroughly explicit on his talk through everything he had to do on the installation. He has done a ve... See more

It was not s straight forward as I hoped to get hooked up to Connect Fibre but we got there in the end. Thank you Lottie Sophie Kasha and many male engineers whose names I did not always catch. Specia... See more

No complaints so far, the set up process has been smooth and customer service has been great Update: we had everything installed today. Great experience, lovely installer (Daniel) and was very tid... See more

Friendly, informative call from Paul Long, with clear information about services and costs, and a straightforward system to change provider. Good follow up by email.

Had a great call and conversation with Chloe about a later call to lock in my package with a view to a later installation date nearer the end of my current deal. Very helpful and professional. Well... See more

Spoke with Chloe, patient, knowledgable and no pressure at all. Roll on installation in 2 weeks.

It’s always easy to get in touch with customer service. They are always quick to respond and I have always had any issues dealt with and resolved quickly.

The crew who attended to connect and set us up were respectful, patient and worked in a timely and pleasant way

It is a good offer. I am happy with the service and the speeds. It is not a 5 star review as new customers get a better deal. I would have thought that existing loyal customers get the best deals.

So far I have been very impressed by Connect Fibre's customer service. Messages sent to them are answered promptly, as are calls over the phone. Everyone has been pleasant and helpful.

Great service young lady I spoke to was was polite and pleasant problem took a while to fix but fixed it eventually

Nothing negative to say. Everything as advertised. Never drops below the 500 that I pay for. Great back up , stable connection. Perfect.

Whilst I am still awaiting installation, my experience so far of Connect Fibre is very good. The people I have spoken to on the phone are very helpful and the price/service offered for the wifi and... See more

Very good packages on offer compared to our previous supplier. Our contact with Connect Fibre (Tosin) was very knowledgeable and helpful while we were considering our options. There was no pressure wh... See more

Really professional courteous installer NELSON made the entire process smooth, reassuring and working like a dream. So much better and cheaper than my BT system.

Paul was very polite and navigated me though the offers provided by the company helping me to choose the one that fitted my needs.

Great service from Amid and Nelson! No damage to the property, gave me step by step instructions of what they were doing throughout. Now I have fast internet!

Nelson was our engineer, he was friendly and helpful. Explained everything and took time to help me connect / set up. Left everything tidy. Great service!

Nelson was super friendly and helpful, did a really great job fitting our fibre. Totally worth it, explained everything very clear

Paul long was very helpful and understanding of our situation, gave a clear a detailed description of the whole process and what was on offer.

First contact was with Andy B in the customer service team who discussed the package i wanted, he answered all my questions clearly and concisely and patiently took calls back from me whils... See more

was supposed to get ours put in on the 13th october but they brought the date forward and what a great fitter the guy was so polite and went way and beyond the fitting service highly recommended the f... See more

Great Service, Problems dealt with quickly by phone, Customer service first class.

Great service from Charles and George Had a great experience. They are great at their work. I had to move some furniture for the setup they helped me with that as well. Very happy with the service... See more

Very prompt and informative when installing fibre for me

We were hooked up 2 weeks ago. We have broad band ,our land line telephone and mobile phone all with connect fibre. We are delighted with the service we have had from connect fibre. Thank you to all... See more