emmamason.com Reviews 343

If it wasn't for Jade I would not have given am5 stars. The original delivery company caused me to wait way to long to deliverespecially for an in stock file cabinet. Jade had the file cabinets pick... See more

Ordering was easy. Drischen was helpful throughout the process. She was on top of things when the unit was shipped and kept me updated with that timeframe and directions on how to accept/decline shipm... See more

Placing the order was very easy, and Nadir was a delight to work with. She informed us and made us aware the whole way as to what was happening- where we were with shipping I never even had to track t... See more

We love our new table! The craftsmanship is beautiful, and it fits our space perfectly. Excellent customer service from both Samantha and Drichsen — they graciously answered our many questions about m... See more

The order took about 5 months to ship, but the furniture came in perfect condition and it is well constructed and sturdy! I got the crib and dresser in the color Sand Dune and it is ideal for my son’s... See more

Nadir followed up with me every step of the way and made sure the ordering and delivery process was seamless. Our new furniture arrived in perfect condition and the delivery team assembled it in pla... See more

Ordered a Jackson Royce sectional. It arrived ahead of schedule and delivery guys were great. Love the couch. Better than expected! Super happy with my purchase! Price was excellent! Online furn... See more

When I first placed an order, after a week I was informed that the items I ordered were discontinued. I was a little discouraged, but placed another order. Nadir kept me informed every step of t... See more

I purchased the Theodor Alexander Nova bed, canopy. This bed is beautiful, heavy, well made and exactly how I pictured it. From start to finish everything went smoothly, well communicated at every tur... See more

The furniture arrived in great condition and arrived as scheduled. It did however take quite some time to get the furniture but in the end we are very satisfied. Thank you Jade for your assistance thr... See more

High quality furnishings at reasonable price. Great service-both with the purchase and delivery of a stone table top. I would buy from them again!

Harris Hall at Emma Mason was great to work with. I received a phone call from him. He immediately understood my internet issue, and in less than 5 minutes, I completed my purchase. I will definitely... See more

After the initial order cleared the status updates and communication was top notch. I never had to guess about what was happening or when to expect delivery. White glove service was as expected and... See more

I found a piece on line that I fell in love with - but it was outside my price range. I saw it offered for less with Emma Mason so I put my faith in it and purchased. The entire experience from sta... See more

I ordered a beautiful fireplace! The staff at Emma Mason were always in touch with me to ensure the whole process went smoothly. Jade Tecson was so helpful and kept me posted throughout. The two gentl... See more

First of all, I received a great price on my furniture from EmmaMason which was amazing. Second of all, I had the support from a Success Manager, Nadir, who helped me through every stage of the proces... See more

I love the bed I ordered. It's very elegant and the pictures don't do it justice. Came in perfect condition and delivered with care. Jade was especially helpful and communicated every step of the way.... See more

They made sure that I was totally happy during the ordering process. Never felt rushed. Nadir did a terrific job of keeping me updated and informed after ordering. Carl was also helpful during orderin... See more

Emmamason delivered my furniture, I must say I was impressed, the dinner table wood was exquisite, the price was affordable for such a classy set, No scratch great products in all. The only... See more

My delivery took a little longer than expected but the company was great about checking in and giving status updates. When the item finally arrived delivery was seamless and the item was exactly as pi... See more

Only this store had the model of couch I wanted and was willing to ship to the west coast. Although the shipping process took a ~4 weeks due to them being in the east coast and needing to coordinate... See more

My experience with ordering through DiningRoomsOutlet.com has been a great one so far! After calling multiple companies and weighing our options to purchase a dining room set, the choice was clear.... See more

The delivery was great and Nadir was wonderful in keeping me informed and answering all my questions! Great experience and we love our new piece of furniture.

We found our Ashley name brand bed for almost half the price of any other retailer. No defects, great communication for tracking and delivery, and the delivery crew set it up for us. Will be ordering... See more

Ordered a Flexsteel dual reclining sofa in early June. Sofa arrived in perfect condition at our door w/ two excellent delivery guys about 6 weeks after purchase. The tracking along the way and commu... See more

I was so excited to find the office furniture I wanted at a more reasonable cost than what was offered by the big box furniture store in my area. I had to wait a couple weeks for delivery, but it was... See more

Great communication. It was always clear what part of the process we were in, what was going to happen next and when. The confidence was above and beyond what I have had from other furniture shopping... See more

Jade was fantastic and made sure my delivery went smoothly. Delivery men were excellent and made sure everything was just right and cleaned up all wrapping materials. Great company to get furniture.

Greg Sharma was terrific. He answered all my questions at checkout, and was able to include white glove delivery and assembly in an affordable way. He also explained expected shipping times. He was ve... See more

HI I just placed an order online and had several questions so not only was the chat helpful but I also called the number listed on their site and Greg was able to answer all of my questions. Greg was... See more

I ordered a bedroom set online and in true husband fashion, selective hearing kicked in, and I screwed up the order. The order was placed Saturday night…long sleepless night worrying about the mistake... See more

I was having difficulty finding an agency that would do full service white glove from online. Fiona found the product I was looking for, made the order as if I was visiting the store and even called m... See more

Cindy the Chat Rep was one of the best, pure CUSTOMER SERVICE. She gave straight intelligent answers, non of the repetitive canned answers you normally get. She was patient & I never felt like she was... See more

Staff communication was fantastic. I received texts and emails all throughout the process. The table I bought was on back order and I never worried about whether they forgot about me or were giving... See more

I was having trouble with the website being slow and the coupon codes uploading, not sure if it was my phone but customer service via chat and on the phone was very helpful and not rushed. Sydney and... See more

I'm so excited to be adding to my Beach Craft Wicker collection! When I discovered my original vendor no longer carried the line, I thought I was out of luck finding matching pieces. Thankfully, I fo... See more

I did a lot of research before purchasing this console table from Emma Mason. Not only did they have the best price but the buying experience was a pleasure thanks to Fiona. She promptly answered al... See more

Sean was tremendously helpful with placing my order. I hadn't noticed the membership option the first time, but realized it was the better way to go. The billing differences for member orders were a... See more

I called in to get additional information about a product. Greg Sharma had to check the product itself and then called me back with the answer. Then I had problems with the online order software and w... See more

Great company to deal with, they kept us informed all the way though the process and answered all of our concerns. the delivery people did a great job with the delivery and set up, would defiantly buy... See more

Samantha was great! I was having an issue ordering online. I called Samantha and she greeted me by name and knew the status of my ordering process. She was incredibly helpful and polite. Awesome servi... See more

My order came quickly and I was kept updated on the delivery schedule. Kevin and David came right and time and meticulously assembled my tv unit. They were very thorough. My item came in perfect cond... See more

The couch was delivered about 8 weeks before it was first expected. The in house delivery was about 15 minutes into the delivery window by 2 very pleasant young men. The new couch seemed to be in v... See more

Emma Mason has been such a great company to do business with. I changed my mind for my order and without hesitation they got to work making sure my order was changed in a timely manner. I worked with... See more

My delivery came a day early, which was nice. I was contacted 30 minutes prior to the delivery as expected. The men that delivered my item worked quickly and followed through with all the white glove... See more

Highly recommended. If you’re looking for quality furnitures, a team that cares (Nadir did an amazing job providing all the information and delivery date) and a stress-free delivery process, Emma Mas... See more

I placed an order yesterday and so far I am impressed with this company. I spoke with Greg on the phone, and he took the time to fully address all my questions and concerns. Greg was knowledgeable,... See more

I had a great experience working with Ariana. She was extremely patient and took the time to make sure I placed the right order. She explained everything clearly, answered all of my questions, and mad... See more

My experience with Emma Mason was impressive! My contact person, Jade, was so friendly and communicated every step of the way. Part of my order was damaged in transit to them, but they delivered the o... See more

Buying by phone was so super easy, and Samantha was incredibly helpful. She had followed up with my inquiry a few days prior and I was worried about delivery time. Eventually I decided to move forward... See more