The item looks exactly as pictured but would had liked if the packaging was better due to it being a hat,however it did arrived fine. It also arrived in a timely matter due to coming from a different... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Clothing Store
- Beach Clothing Store
- Men's Clothing Store
- Streetwear Store
- Swimwear Store
- Women's Clothing Store
About Jaded London
Written by the company
Contact info
Manor Way, WD6 1GW, Borehamwood, United Kingdom
- customercare@jadedldn.com
- jadedldn.com
Replied to 87% of negative reviews
Typically replies within 1 week
Paid for normal delivery (2-3 days) but…
Paid for normal delivery (2-3 days) but was advised that during his periods this could not be guaranteed. The item arrived one week later after the date I needed it. Had the information been made clearer (i.e. at the point of sale and not tucked away in Ts & Cs i would have opted for the more expensive delivery option). What’s more, this isn’t a delivery fee, it’s a picking and packing fee, since Evri delivered the item within two days of it being dispatched. Clearer information and the foresight to hire extra staff during busy periods would be great.
The pants arrived but there is one…
The pants arrived but there is one small hole. The pants are very long. I took size L for my height of 186 and they turned out to be even longer.
Amazing
Amazing, items shipped promptly and they have gorg clothes! Will be back for more :)
Jaded ldn have one of the best customer…
Jaded ldn have one of the best customer service teams I've seen. I was sent a faulty item but the issue was very minor and I got refunded 50% they also send refunds very promptly and have paid returns through Inpost. Great quality items and reliable refunds.
I didn't receive anything
I didn't receive anything.And the customer service didn't reply after sending 3 e-mails.If you don't mind paying for the bill and getting nothing,then go for it.
poor quality dress for high price
I placed an order with jaded London on…
I placed an order with jaded London on November 21st. I got an email saying my order arrived December 3rd at 11:30pm. My package was no where to be found. I have asked everyone in my house and my neighbors, no one has seen my package. I’ve reached out to jaded London twice and have gotten no response. I spent $780 on clothes that I never received.
Really disappointed with the return…
Really disappointed with the return experience, the dress is way too big although I followed the size guide, it doesn’t have a possibility of exchange, which is fine yet i am still disappointed, but it costs 12€ for return, in addition of the expensive shipping price
Had problems with my delivery and we…
Had problems with my delivery and we there to help at all times.
Excellent quality clothes.
I recommend they should use a different delivery company rather than EVRI.
Would definitely order again from jaded.
Button literally broke off in 1 day of…
Button literally broke off in 1 day of wear??????? And where’s my return label
Took almost a month
I paid for $17 for 3 day delivery and…
I paid for $17 for 3 day delivery and it didn’t come in time.
No shell on the dress
I bought a plunge maxi dress with shell trim but there is no shell on the dress. The dress comes with a shell on their website. I have never had such a terrible experience in my life.
Beautiful pair of jeans, nothing too crazy exept for that fit, if you like extra beggy order normal size its really beggy
It came really fast and no damage at all
The hoodie I got it has the zip broken…
The hoodie I got it has the zip broken so I can’t use it and if I want to send it back for a refund I will have to pay the shipping fee which is not included when an item is defective? That’s a pretty crazy policy. I thought Jaded London had better costumer service but it’s one of the worst.
Positive surprise:)
I recently ordered a pair of joggers from Jaded London, and I was genuinely surprised by how good they turned out to be. When they arrived, the first thing I noticed was how incredibly comfortable they were — super soft and perfect for everyday wear. The fit was even better than I expected; they’re really well-cut and flattering without feeling too tight or too loose.
Honestly, I didn’t think they would fit this well, so it was a really positive surprise. I’m definitely impressed, and I’ll be ordering from Jaded London again!
Took ages to come with rubbish…
Took ages to come with rubbish communication, items are technically the same pair of joggers in a different pattern, a ridiculous length you literally wouldn't be able to leave the house in them and they're unwearable without a drawstring at the base, also the material felt completely different across the two pairs. I first found jaded london 6 years ago and think the quality, originality and price of the products for what they've become is a shame
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