Pod Reviews 26,435

Prompt, tidy install and the app is good. There was a lot of information to provide upfront, but that did mean there was a plan when they arrived. The engineer did a really good tidy job, turned up w... See more

Great Service top installer all when to plan and charge is working fine. Only one thing to Upgrade is my energy meter showing the full cost for off peak charging, it’s confusing. Wake up it’s f... See more

I had a POD charger fitted 4 years ago . It’s been a very good experience. When ever i’ve had any query or required any assistance the POD team have been prompt and professional. The assistance is av... See more

My pod point home charger was installed 4 years ago. I recently had issues and their customer service was excellent they helped online initially and when this did not resolve issue they sent engineer... See more

On the plus side, the installation was very neat and professional. On the minus side, the guy turned up three hours early without prior warning and left pretty much instantly before I could try the ch... See more

After looking for help in the support pages, I couldn’t find anything relevant so got through to a human. Thank you Mark!! He was very helpful and professional and after explaining our problem, he q... See more

Ahmad came because we had a problem with our podpoint home charger. He checked the system thoroughly and found the fault. He then sorted the problem and the charger is now working properly again . Ahm... See more

I had an issue with WiFi connection. I quickly got through to an adviser. Eric talked me through the troubleshooting and got me back connected within 30 minutes. I was really impressed with the speed... See more

It took actually less than 48 hrs from me selecting the Solo 3s on the Pod point website to having one installed on my driveway. Very friendly installer who explained the whole process, found the be... See more

My Pod Point installation was completed recently, and the service was excellent from start to finish. The engineer arrived on time, worked efficiently, and carried out the job with real care. He was f... See more

Very helpful and accommodating installer. The install wasn’t straight forward and the installer went above and beyond not only to have all the cables hidden and tidy but also to persist with options t... See more

A little tricky to submit the pre inspection requirements. But they accommodated our request for routing of cable and was fitted on the date and time specified. Engineer had to call back as an earth... See more

took quite a few months to find out what was wrong with my charger but we got there in the end. Carmen my pod point assistant was kind and helpful and polite. when asked for compensation they happily... See more

We were lucky to get an install the next day, the engineer was on time, courteous and friendly, he did a great neat job and was tidy and conscious of us at home working. He explained how to use the sy... See more

I couldn't connect to the new broadband provider at home so called, got through quickly and my issue was resolved quickly and politely by Richard Bartolay who was calm and methodical in his approach.... See more

It took them a long time about 2 months before my unit was installed, we had lots of back and forth on where to install the unit and how to run the cables, however , the manager apologised for the in... See more

The installation was postponed twice, so cannot give 5 stars. However, the installer (Tony from Quickcharge) did an excellent job on the day, efficient and very neat. The groundworks required ahead... See more

Friendly installers, great at explaining the process, time it would take (approx) and how to use the charger in relation to firmware update, lights and what they meant along with providing the docum... See more

Very quick and efficient service. Bit of a glitch with ordering but soon sorted out. Engineer was on time, very friendly and informative. Installed within the timeframe stated.

Dillon came to fit our new pod. He was great. Explained what work he would be carrying out advised me step by step what would happen. Work was carried out efficiently and in great time. He was very p... See more

The installer arrived exactly when expected and was super polite and friendly. He explained everything he was going to do and then just got on with it whilst I worked. Job was completed within 2 hours... See more

I had a problem with the charger, called Pod point customer service. Problem quickly resolved remotely by Daniel. Very much appreciated.

Helpful and I must have rung at a good time as the phone was promptly answered and when we got cut off he rang me back, also got some further instructions that were not obvious in the manual.

Knowledgable and pleasant Fitter The Pod Point Fitter was happy to discuss all aspects of the installation and he got on with the job efficiently and was neat and tidy. He explained various aspects... See more

My point point was installed in 2022. I have had no issues with it since. Two weeks ago the electricity turned off completely in it and Ahmed came over today to replace the faulty part. He... See more

Changed my home broadband supplier and had connection issues with new supplier and connecting it my Solo charger, never gave this matter a thought if i am honest when changing suppliers. Tried all the... See more

Always really helpful and quick with support (Nick). Only improvement would be to ensure all pods have the solar software update pre-installed.

The engineers was very good and fitted the device just took a long time to get it fitted due to illness and vans braking down but company were always in contact.

The engineer was more than helpful and did an extremely tidy job installing EV charger. Great friendly service.

Absolutely fantastic customer service, from ordering to installation by Callum Shields whom I might add was a really pleasant friendly professional guy, exceptional communication and nothing was to m... See more

Maria Tejones was excellent, excellent customer service and excellent technical aptitude. She took me through a lot of trouble shooting, eventually we got my podpoint connected to the internet.... See more

The engineer was polite efficient and very tidy. Did precisely what was asked. Inspired confidence that the job was professional.

Our engineer today was Geoff. He was a very nice man, and did the job in a clean and efficient manner. Many thanks. Have yet to use the charger but hopefully all will be well.

The guy that came to fit it to the house was very helpful, very efficient, would recommend

Service tech was helpful and told us all the way through install what he was doing

Mark Anthony did a great job in sorting the issue out and my car is now charging

The first installer didn’t turn up or bother to report he was ‘sick’ The second installer Michael was on time & very professional & was is credit to his profession.

Really good communication throughout the installation. I was working from home and it had very little impact. The app just worked straightaway. I already had one old pod point charger on the wall and... See more

From placing the order to installation was less than a week. The electrician turned up at the exact time that I was notified, and did a fantastic job with the end result looking really neat and tidy.... See more

Mark Anthony Dela Cruz Customer Support Executive Really helpful, great customer service, answered my query and fixes my problem on first call. Will happily call again if I have issues as Im ve... See more

Rhiza from customer support was able to rectify the problem on our home charger in a timely and clear way. She was able to talk me through the situation even though there were some technical issues to... See more

I thought communications initially was slow to begin with, then things started to move. On the day of the install everything went fine, engineer was good.

The hole process from order to install has been very good. The only problem I had was getting the charger paired to my pod point app. But having spoken to the customer services who were able to pair i... See more

After a great deal of back and forth with e mails/photos and videos the installation route was finally agreed. Installing was quick and easy, on time and completed hassle free.

From the remote survey and communication before the installer turned up to the actual install it was a five star experience. The install was how I hoped it would go and the installer was helpful and... See more

Good comms structure. Maybe need to be a bit more up front regarding limited technical knowledge at the first point of call. Installation team where top rate! Punctual with great communication. Stan... See more

My charger was showing a red light when I went to plug in and charge, we tried all the troubleshooting recommendations in our manual but to no avail. Called the 24/7 support line and a very kind gentl... See more

The electrician was polite on time and completed the work to my satisfaction. I would have given 5 stars if he had cleared up completely I accept it is a garage but drill dust was left.

The installer kept us informed of his arrival time and the install itself was carried out quickly and efficiently. He spent time explaining how to use the charger and left everything tidy when he had... See more

I had Pod Point install a Solo 3S EV charger today, and I couldn’t be happier with the experience. Joel Mottley was absolutely fantastic from start to finish. He was fast, highly knowledgeable, and... See more