Aura Fragrance Reviews 101

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People report issues with various aspects of their purchases, and there seems to be a lack of consensus regarding the quality of products, orders, delivery service, prices, and customer service. Many consumers express frustration with slow shipping times and poor packaging, sometimes receiving damaged or leaking items. Others report not receiving their orders at all, or receiving incorrect items. Some people mention difficulties in contacting customer service, citing unresponsiveness and unhelpful interactions. There are also concerns raised about product authenticity, with some customers claiming to have received fake or diluted fragrances.

Based on these reviews

Rated 3 out of 5 stars

Creed SMW stem/pumping mechanism came broken and package was soggy from it leaking. So the bottle is entirely usable and I lost like 50% of the liquid during shipping. Update- I was promptly... See more

Rated 2 out of 5 stars

Prices might be good, except shipping time was horrible and so was the packaging, fragrance came leaking and its box was dented, poor packaging for the order, came in a thin white padded envelope type... See more

Rated 4 out of 5 stars

Overall GOOD experience. Have only placed one order as reference, a Roja parfum. Prices are great, no tax, free shipping and 5% off if you spend over $500. Downside... is slow shipping. Took over... See more

Rated 1 out of 5 stars

Wrong product sent and terrible customer service. I ordered Estee Lauder Pleasures from the website with a picture of what I have used for years - a small glass bottle with a spray top in a pink box.... See more

Rated 1 out of 5 stars

Ordered a Bond 9 NY signature 15 ml bottle and received a water down version mixed with Oil..I was asked to pay for return shipping until disputed it. Please go to Twisted lily or Lucky scent for auth... See more

Rated 1 out of 5 stars

Stay away from this company at all cost! Real bad shopping experience. There are plenty of other discounter to spend you hard earned $ with. Other companies that will actually value their customers &... See more

Rated 1 out of 5 stars

Absolutely disgusting service. Ordered over 55 days ago and still hasn’t received. Customer service is an absolute pathetic waste of time. I’m beyond mad and disgusted by this fraudulent company. I pr... See more

Rated 1 out of 5 stars

I had the worst experience ever I buy a lot of fragrances from joma shop and fragrance net and fragrance x and maxaroma.I did order wihe aura fragrance for the first time at 12/16and today 12/27 and d... See more

Rated 1 out of 5 stars

I purchase fragrance like Xerjoff Louis XV 1722 at its entry cost point which was not on backorder on my invoice, their website, or email. The price of the Louis XV 1722 was steadily climbing. I ema... See more

Rated 1 out of 5 stars

Ordered a Christmas gift December 9th, got the shipping information and now the package has not been given to USPS since I got said tracking. Didn’t have a Christmas gift for my father and brother com... See more

Rated 1 out of 5 stars

Fake perfume fragrances . I went to store I brought samples of the real perfume and their perfume are definitely knock offs. Not worth the cheap price when you can just add another $60/100 to get from... See more

Rated 1 out of 5 stars

I ordered perfume in April of 2025.... never received it. No one in customer service ever responded. Hard to believe the reviews that gave 5 stars.... no perfume... no refund.... 😡

Rated 1 out of 5 stars

The company sells cheap cologne for BIG$$$ that ship you 1/2 of what you ordered. Packaging looks like a kindergarten kid put it together. I made a claim to my c/c and was refunded. A package finally... See more

Rated 1 out of 5 stars

Smell nice for a short while but that is it! Despite clicking on the one time purchase I am tied in a subscription. Emailed five times, tried calling with no response. Now having to dispute this with... See more

Rated 1 out of 5 stars

Did not work. Packaging isn't very pretty either. I haven't received a reply when wanting to return the order. I ordered package of 4. The smells just give me a headache and my man didn't even notice... See more

Rated 1 out of 5 stars

I made a perfume purchase on May 5, 2025. The following day, I received an email telling me that the item was out of stock and asked if I would like a refund to which I said yes. Today is May 22, 2025... See more

Rated 1 out of 5 stars

Disgusting customer service, and the Roja fragrance I got from them was clearly watered down.

Rated 1 out of 5 stars

Placed my order in December and barley received it today February 10 mind you it stated the date for delivery was December 20! Late Christmas gift !

Rated 1 out of 5 stars

I order a scent feb28 and uptil now I still have not received my package even tho I was charged for shipping… don’t waste ur money shopping with them , the will leave u under the bus and disappear wit... See more

Rated 1 out of 5 stars

The worst customer service I have ever experienced, was very rude during the whole process, will never purchase from here again, do not recommend.

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Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier

Information provided by various external sources

Save on real designer perfumes at discount sale prices. We offer men and women Versace, Calvin Klein, Dior, Burberry, YSL, Dolce & Gabbana, Paco Rabanne and more.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

101 reviews

5-star
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1-star


Rated 5 out of 5 stars

Another successful order!

I've now ordered from Aura Fragrance on two occasions and both times, they were great. The fragrances (Dior and Versace) were authentic, the shipping was safe and quick. Lastly, the prices are very competitive, often cheaper than others. I wouldn't hesitate to order from them again in the future.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

I had a good experience going into their store, and I was very happy with their service and product expertise. I picked up a couple fragrances, and all of them smell good, and I believe they are authentic. I would use them again 100%.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Wrong product sent and terrible…

Wrong product sent and terrible customer service. I ordered Estee Lauder Pleasures from the website with a picture of what I have used for years - a small glass bottle with a spray top in a pink box. Description on the website was Estee Lauder Pleasures 15 ml travel spray with a picture of the glass bottle in the pink box. I received a purple metal canister with a spray. I called 2 times and got hung up on both times after I was trying to tell them the problem and they kept arguing that it was what I ordered. I told them I was looking at their confirmation email and it showed a small glass bottle in the pink box which was not what I received. Not sure how they are getting away with fraudulent advertising.

10 November 2025
Unprompted review
Rated 2 out of 5 stars

Shipping time and packaging is horrible

Prices might be good, except shipping time was horrible and so was the packaging, fragrance came leaking and its box was dented, poor packaging for the order, came in a thin white padded envelope type package, also paid for fastest shipping (1-2 days) and received it nearly 7 days later

23 October 2025
Unprompted review
Rated 1 out of 5 stars

The company sells cheap cologne for…

The company sells cheap cologne for BIG$$$ that ship you 1/2 of what you ordered. Packaging looks like a kindergarten kid put it together. I made a claim to my c/c and was refunded. A package finally came and it was 1 bottle of 2 ordered. It's garbage. Scam company. LEARN FROM MY MISTAKE.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company at all…

Stay away from this company at all cost! Real bad shopping experience. There are plenty of other discounter to spend you hard earned $ with. Other companies that will actually value their customers & put customer satisfaction first.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a Bond 9 NY signature 15 ml…

Ordered a Bond 9 NY signature 15 ml bottle and received a water down version mixed with Oil..I was asked to pay for return shipping until disputed it. Please go to Twisted lily or Lucky scent for authentic samples! Never again … this is why their prices are low 👍🏼😏

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I see lots of bad reviews which I…

I see lots of bad reviews which I personally can’t agree with I order Versace Dylan blue for men and expected to get the bottle of cologne without the Versace box for a discount of like 40$ which is kinda a lot so I bought it and I got exactly what I paid for relatively fast 4 days to deliver so I am a very happy customer no complaints my cologne came in tact nothing was damaged and I saved 40$ which is a lot considering it would be wasted if I bought it at a retailer store like Macy’s so 10/10 definitely recommend to anyone who is considering but not sure, take this as you message to buy whatever you want it’s legit

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Ordered a men’s perfume a couple of days ago from AuraFragrance and it came today. Talk about fast service. The perfume was delivered in perfect condition. Wrapped up nicely in a box and was the real deal, not fake. It was also a very reasonable price. This was my first purchase with this company and I will absolutely be purchasing from them again.
Randi Landry

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Smell nice but that is it! Terrible company

Smell nice for a short while but that is it! Despite clicking on the one time purchase I am tied in a subscription. Emailed five times, tried calling with no response. Now having to dispute this with my bank to stop the payments. Stay clear from this company!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

This is my favorite stores to buy from

This is my favorite stores to buy fragrances online. Good packaging, fast shipping, authentic perfumes at great prices. Supposing you need to return the purchase, they are always very reasonable and helpful. They are my first choice to buy from whenever I am looking for a fragrance.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

No product, no refund.

I made a perfume purchase on May 5, 2025. The following day, I received an email telling me that the item was out of stock and asked if I would like a refund to which I said yes. Today is May 22, 2025 and I have still not received my refund. I have sent numerous email messages to the company and they have gone unanswered. At this point, they have stolen $100 from me.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Fake perfume fragrances

Fake perfume fragrances . I went to store I brought samples of the real perfume and their perfume are definitely knock offs. Not worth the cheap price when you can just add another $60/100 to get from the original seller . I would not buy creed , Xerjoff here at all just get the real deal

13 May 2025
Unprompted review
Rated 5 out of 5 stars

A very positive first experience with Aura

First let me say that my entire experience with Aura was excellent. The order process was easy, processing was quick, the price was the best out there with free shipping to boot. I verified my order with customer service via phone ( it did take a few tries to get through, but I did.) Shipping was fast for USPS. And, The product was 100% authentic. Xerjoff Uden.
The reason I put all that first is (from my experience), I can not understand all the negative comments. I almost didn't order due to that but I kept digging on blogs and found many positive comments. I'll admit I was leary as I usually use the more common well known discounters. The price at Aura was too good to be true...but it was true and beat others by 20.00 or more.
I would order from Aura again and recommend them.

7 April 2025
Unprompted review

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