Jomashop Reviews 35,243

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the prices, finding them competitive, especially with discounts on well-known brands. Consumers also appreciate the high quality and authenticity of the products. The delivery service is generally well-regarded for its speed and reliability. People find the website easy to navigate and the ordering process quick. Many consumers highlight the excellent customer service, noting the friendly and professional representatives who resolve issues promptly. However, some reviewers express mixed feelings about the order process and mention occasional delays in shipping.

Based on these reviews

Rated 4 out of 5 stars
Verified

Easy to use website. Great sale prices. Quick shipment and delivery unless noted on item during checkout. Items always well packaged. Authentic items. The only gripe I have is I have made numerous pur... See more

Rated 4 out of 5 stars
Invited

I gave 4 stars due to the delivery date. After I purchased my items, I noticed that my order probably will arrive after Christmas? Why have a holiday sale and the order won’t deliver until after Chris... See more

Rated 4 out of 5 stars
Invited

Shipping issues for sure but with some patience ie, shop for off season fragrances so you have time before ur going to wear it and everything will be ok. However, do better for ur customers Joma!!!

Rated 4 out of 5 stars
Invited

Good inventory. Almost always has what I'm looking for. Delivery is pretty goood. I just wish prices wouldn't fluctuate as much as they seem to from day to day and that coupon offers were easier to se... See more

Rated 5 out of 5 stars

Love Jomashop! Been buying my fragrance collection here for years. Prices are great, and customer service is super friendly and amazing. Never had a single issue. Highly recommend and will definitely... See more

Rated 5 out of 5 stars
Verified

I recently ordered two fragrances from Jomashop—Creed (Men’s) Original Santal EDP 3.4 oz Tester Spray and Marc Jacobs Daisy EDT .13 oz. Let me start by saying: their prices are unmatched! I’m a se... See more

Rated 5 out of 5 stars
Invited

Different options for payment. When you hit the back, return button it doesn't take you all the way to page one if your on page 53 like most other sites so you can filter ones you've passed already i... See more

Rated 5 out of 5 stars
Invited

I'm a Citizen Watch Collector, and refuse to divulge how many are in my collection. Jomashop carries a large number of Citizen Watches. The watches are factory new, with hang tags, etc. Jomas... See more

Rated 5 out of 5 stars
Invited

I prefer not to pay full price for items. I also find it inconvenient to visit outlet stores to receive a discount. I have been fortunate to find excellent discounts without having to go to outlet sto... See more

Rated 5 out of 5 stars
Invited

Let me tell you …. I discovered Jomashop three years ago …. And I have never been disappointed…. Not one time…. Their prices for Designer products from Creed cologne to Tom Ford sunglasses…they give y... See more

Rated 5 out of 5 stars
Invited

This company is excellent. The online experience is 5 stars. My previous experiences have been very positive. The timing to deliver their products are excellent. There packaging of products is solid.... See more

Rated 3 out of 5 stars

I had to pay $25 for shipping due to living in a U.S. Territory and even then they shipped via USPS Ground. I will need to wait almost 3 weeks for my order to arrive. If charging $25 for shipping and... See more

Rated 3 out of 5 stars

I bought a couple of watches on the Jomashop website. Overall, it's a great way to find authentic watches at prices lower than inflated MSRPs from most brands. However, their customer service is lacki... See more

Rated 3 out of 5 stars
Invited

I would say they are pretty decent.Knockoffs, you can barely tell unless you're expert and work.If the company that they are playing, the perfume is manufactured by this is my opinion only I order fr... See more

Rated 3 out of 5 stars
Verified

Prices are decent, but shipping and tracking items are incredibly slow. And there is no visibility of order status. Which are the 2 of the most important features of an online store.

Rated 5 out of 5 stars
Invited

I have purchased about 8 watches and multiple items of jewelry from Jomashop. The items arrive in an acceptable time. If an item is back ordered, they don’t take my money until it ships. They have the... See more

Rated 5 out of 5 stars
Invited

Really easy to navigate, however on iPhone when I pay and use an alternative email address it never forwards the confirmation email. I’m not completely sure that’s the apps fault and not apple’s thoug... See more

Rated 5 out of 5 stars
Invited

Jomashop sells top notch products for the best prices online, I’ve always been impressed how they keep making it happen. Beating the competition.

Rated 5 out of 5 stars
Invited

I am a very new watch enthusiast and collector and I came across Jomashop through purchases from other watch selling websites and I have to say Jomashop is the best, from registering as a customer to... See more

Rated 5 out of 5 stars
Invited

My experience has/have always been great with JOMASHOP! I never had/ have any issues with ordering and they have a huge variety of inventory to choose from! Customer Service is on point and had to t... See more

Rated 5 out of 5 stars
Invited

Love Jomashop, all the perfumes I purchased is 100% legit!!! No issues with delivery I get it timely . Their perfumes are way cheaper than other websites and stores. Thank you Jomashop🥰❤️

Rated 5 out of 5 stars
Invited

Jomashop is my go to for beautiful fragrances Jomashop is an excellent resource for discovering a wide array of beautiful fragrances. Their selection often features a wonderful variety of scents to su... See more

Rated 5 out of 5 stars
Invited

Ordering is quick and easy. Very easy to navigate the site to find what I’m looking for shipping is not bad! Usually arrives within two weeks. Fragrances are authentic I highly recommend.

Rated 5 out of 5 stars
Invited

It’s easy access to order and prices are great as well, I would love to be gifted a stronger with you intense to see how it smells I heard a lot of talks about it.

Rated 5 out of 5 stars
Verified

Jomashop has very good prices for real products not fake, especially in this time that the economy is outrageous, checkout is very secure.

Rated 4 out of 5 stars
Invited

I had a saved credit card, yet during checkout, it didn't bring it up, so I had to manually re-enter. Not that it makes my life hard, but I assume this shouldn't really happen?

Rated 5 out of 5 stars
Verified

Very good legit only thing I would carefuly see as there delivery time differ on products some take few weeks and some just couple of days

Rated 5 out of 5 stars
Verified

My watch was shipped quickly and communication re: tracking was just as I would have expected it to be. The watch was packed well and arrived undamaged.

Rated 3 out of 5 stars
Invited

EXTREMELY SLOW SHIPPING EVERY TIME…..but good prices I’m STILL waiting on things I purchased more than a week ago to ship!…completely unacceptable

Rated 5 out of 5 stars
Invited

Great prices! Always got discount codes, and 200% authentic! You can’t ask for anything better! Great customer service too .

Rated 5 out of 5 stars
Invited

Love love love the website, the products, the prices, I received all my orders with no issues, pretty fast and in excellent condition. Highly recommend the website.

Rated 5 out of 5 stars
Invited

Very easy shopping experience, lots of authentic fragrances at very reasonable prices. Lots of different payment options. I've purchased a few times and will definitely continue to purchase from Jom... See more

Rated 5 out of 5 stars
Invited

We have made multiple orders from Jomashop and have received excellent products and services with no issues at all. Highly recommend!

Rated 5 out of 5 stars
Verified

Excellent service Bought 3 watches from here No issues Authentic Love this site for a great deal

Rated 5 out of 5 stars
Invited

I frequently buy Parfums. Everything is perfect, the packaging, delivery and perfumes. I like this website.

Rated 5 out of 5 stars
Invited

Everything is easy when you order at Jomashop. I got the item I need for Christmas and I am very happy! Truly enjoyed the experience and will come back again for more very soon...

Rated 3 out of 5 stars
Invited

Very late please hurry now I buy to many perfumes to you never any discount look my history

Rated 5 out of 5 stars
Verified

This was my first purchase on Jomashop and I was very pleased. I was very happy with my designer eyeglasses. Great prices and good selections. Will order from them again.

Rated 5 out of 5 stars
Invited

Purchasing a legit goods for the best prices. Ordering 4th time. Fast and efficient service.

Rated 4 out of 5 stars

I collect fragrances and Jomashop is an excellent source for that with much cheaper prices than retail. They carry almost anything you might be looking for in stores so check them out before you o... See more

Rated 4 out of 5 stars
Verified

1. Good price on out of style watch products in comparing to market prices 2. NO manufacturing warranty, but Jomashop provides warranty. However, if there is a scratch on any item, that will void t... See more

Rated 5 out of 5 stars
Verified

I get Swarovski ornaments for my sons and their wives for Christmas each year. They are beautiful and lovingly received. Jomashop offers a great price plus the shipping is fast and the ornaments are s... See more

Rated 5 out of 5 stars
Invited

Placing a order was very easy. A couple of taps of the button put the information in your method for the payment. What order you're trying to get and there you go, it's over. Thank you for making or... See more

Rated 5 out of 5 stars

The discounts are huge for most ‘’big name’’ fragrances out there. The UAE fragrances are even cheaper than in my region, just because of the discounts that they have. I ordered vulcan feu from french... See more

Rated 5 out of 5 stars
Invited

The previous order was delivered correctly. A previous order I placed in August was never shipped; the other part of the order, which was three Tissot T-Race watches, is now awaiting a refund.

Rated 5 out of 5 stars

A Referral To The Customer Service Supervisor's Boss: I hope this festive season finds you well and wrapped in the warmth and joy that December brings. I recently had the good fortune of... See more

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Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world. Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone. Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

35K reviews

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Replied to 94% of negative reviews

Typically replies within 2 weeks


Rated 2 out of 5 stars
Invited

canceled order after waiting weeks ..!

waited 3-4weeks for a gift watch order and they canceled it last min. :/
not even an apology nor anything.
so if you see a good price on a watch with shipping wait time, good chance they will tie up you money for weeks and cancel it ..!! i'd just look to another they have ready to ship.

10 December 2025
Rated 1 out of 5 stars
Invited

Ordered two different colognes my son…

Ordered two different colognes my son asked for. They shipped together and not packed very well. One of the colognes broke and leaked all in the package. I filed a claimed and instead of getting a replacement or a full refund I was given a gift card to use for the website. The cologne was more expensive and I had to pay shipping yet again. The gift card didn’t cover the cost to replace the item that was broken during shipping. Will not order again once I receive my items that have been ordered to replace the cologne!!! Also be sure to purchase the shipping insurance. I feel I should have been sent a replacement instead of a gift card. I sent multiple photos showing the package leaked while still sealed in its original packaging and the oil marks of it leaking into the shipping box!

5 November 2025
Rated 1 out of 5 stars

I bought a watch one year ago. No good!

I bought a watch one year ago. It stopped one year later, no fault of mine. I sent it back for fixing. They sent it back in exactly the same condition. Even the second hand was exactly in the same spot where it stopped. Said they fixed it on the form. Will never buy from jomashop again.

9 December 2025
Unprompted review

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