I ordered mancera aoud vanilla toke 6 weeks to arrive. I don't mind to wait but was no communication at all I with frozen message saying your order has been shipped and that was it. I had to chas... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
I placed an order for perfume from this Company and was kept updated with the tracking of the order, However, as it is sent from New York USA ( I think) it did take a while to arrive, but that wa... See more
Company replied
I have to tell people not to worry, your refund will get to you , I was worried about my refund,my refund eventually came , it's just waiting because of the bank , don't worry you will receive your re... See more
Company replied
Product prices are excellent. Shipping was below expectations. Order took 6 business days to arrive - including 2 days when the item did not move in the DHL system (per tracking provided). I have... See more
I was abit take back as ive never herd of the company ,after looking at the reviews I gave them a try .Amazing different perfumes/aftershave. Very good prices ,quick delivery. Tracking available throu... See more
Company replied
Price point was great on my Ralph Lauren Polo green 4 Oz Eau De Toilette / Cologne Spray, and it is the real deal! Put it on 2 hours ago, and still smells great! I was a little nervous because a... See more
Company replied
Bought 2 perfumes - Dispatched from US so was told delivery estimated 2 weeks, but came within 1 week which was great. Items as described. Packaged very well with protective wrap so arrived with n... See more
How quick and easy I got my order. I ordered last week and received my order yesterday and I live overseas. I was updated about my shipment every step of the way. My package was also carefully packed... See more
I personally am very amazed at FragranceX 's selection, prices and service. I received my several orders here in Asia in great condition. Purchase and delivery was completed without a hitch, fragra... See more
I was VERY worried when I realised I’d ordered from an America based company to UK but I need not have been. Prompt email replies re my questions. Tax included not extra to order. Ordered on Sun... See more
Company replied
I love that you stock fragrances that are not easy to find in stores. Great selection of sizes including testers. Great pricing and I appreciate the special offers you post from time to time. Delivery... See more
Company replied
I ordered two bottles of Maja body lotion, and when they arrived one of the bottle caps had been smashed and there was body lotion all over the outside of both containers. I had planned to give these... See more
My wife mentioned she liked Cachet perfume but unable to get it now. I was unable to source it in UK but found it from FragranceX in New York. Purchased on 6th January as they stated delivery will... See more
Insanely fast! From the time I ordered to the time it shipped was less than a day…that’s awesome! Shipping itself was super fast also! The product was authentic which is very important given the produ... See more
Great place to purchase your colognes and perfumes. Price is very competitive and sometimes I find it cheaper than other reputable companies. Fast shipping and packaged well. Will always look for gre... See more
What went wrong is that I received an Amex gift card and I went to FragranceX which is usually my go to for my perfumes and I ordered about 4 bottles and was expecting them only to find out that they... See more
I did buy a fragrance, I was given a 15% discount and free shipping. I then noticed on my bank account currency conversion charges. In the end there is very little on price. Fragrance X gave 15% di... See more
Company replied
First and foremost I like to thank fragrance x to have me has a valued customer, I love colognes and there is no other place to get these deals on these authentic brands. Keep up the great work , I re... See more
The packaging, fast International shipping speed, the quality of the products is brand new with latest batch numbers, "They do not sell expired perfumes". The only challenge is that I could not trace... See more
Company replied
I was disappointed with the final cost of several colognes I ordered. The receipt showed $112 CAD. When the statement for our Mastercard came in, it showed $167. because of the exchange. Shipping ove... See more
Almost all of my perfumes are from this store. Guaranteed authentic with the lowest prizes! I will always be loyal to this store. My only complaint is some new perfumes take time to be available on t... See more
Company replied
I love FragranceX.. I’ve been purchasing perfume from this site for a few years now and I can honestly say that I’ve never been disappointed. Great prices and All my purchases arrive in a very timely... See more
Company replied
Bad Boy Extreme and Guess Gold were an Epic smell for my half a century and a three-year birthday present, but the gift wrap was trash. I would given you five stars but the gift wrap and note was unac... See more
Company replied
Wow- I was really sceptical that this was going to work- I don't normally order anything from the USA, because in my mind, it takes ages to get to the UK, it could get lost, it could get fees, etc e... See more
Company replied
I'm in Canada and have purchased product from them on 2 occasions in the last month. The colognes are as advertised and the delivery was remarkably quick. I will certainly use them again.
Company replied
Now is easy to buy online. But this company never ever give any detail, example and some small gift like they do in perfumeries. If the perfume houses give them, why don't they share it with the cu... See more
Once again FragranceX has delivered with a speedy delivery and well packaged items to the UK. They seem to beat competitors down with their prices. Always happy to order from these guys in the U.S tha... See more
I always order from FragranceX/I know I'm getting exactly what I pay for.No slipping in off brands...trusting company that is a outstanding in all orders
It got here within a reasonable time. I've been looking everywhere for this perfume. It did cost a little more then I expected for the size of the bottle I got. But, I will purchase it again. Thi... See more
Ordering was great and my items received in a timely manner. I live in Jamaica and have been shopping here for a number of years and have not had a bad experience. I will keep shopping here.
Company replied
Took too long to be delivered but that was the fault of the USPS. Checked the tracking info and it went through eight or more distribution centers before I received it.
You advertise 15% off, then add it back on in tax. What's more you charge $42.00 for delivery? For two bottles?! You used to be good, will look elsewhere now. You no longer give the savings I've come... See more
Company replied
If I had seen other bad reviews beforehand, I might not have ordered. But this was the only site I could find that said they could deliver on time, and I was in a pinch. But all is well and delivered... See more
I’ve ordered with them several times over the years and always have a great experience. Real fragrances at discount prices is always a good thing.
Just received my purchase, Ysatis it’s beautiful, l used to wear this years ago and I always intended to buy it again but the price put me off until I saw it on offer on fragranceX Mmm love it
Company replied
when I make an order it's always on time I can make a schedule around the date that the order will be here and the prices are always great
I've always been satisfied with .you purchases from fragrance X.. have a big selection on bot high and low end.
I received my 2 boxes of perfume having only ordered about 1 week ago US to UK. I'm delighted with my purchases. Would definitely use again. Thank you.
Company replied
Great product and good pricing... mailing was a bit longer than I anticipated. Received 8 days after ordering.
I purchase Jo Malone No box unacceptable The perfume was at the price of 116.00 came up to 143.00 didn't smell great at all it came very on time if I could send it back I would
Company replied
Just received order and a free tester. Amazing communication amazing service will definitely purchase from you again and recommend.
Company replied
I've been looking for Avon fragrances for so long, and I finally found them on your website. They bring back so many memories — pure nostalgia! ✨❤️
Prices Fragrence oriental & spicey Beautiful packaging FOUND new I liked just as well as over priced French & American. Bought Turkish and Arabian
Received my package today.. A day earlier than expected and a perfect pristine 6oz bottle of Joop! This transaction went so well I want to order more, and I will. Thanks for being legit and ful... See more
I read all the awful reviews after I had placed my first order so I was sort of expecting the worst. However, I'm happy to say my perfumes arrived today. Well packaged. Tracking information all the wa... See more
This perfume is very speacial to me because it was my mom's favorite🥰. I remember when I was a little girl, (the 80's), she always had Exclamation on her beauty vanity desk. Now I wear it & it remind... See more
I bought two mancera perfume they arrived in two weeks time they are authentic and well packaged. If you not in rush they are good deal as they offer products in cheap prices.
Been buying from this website for over a decade. All colognes and items have been hundred percent authentic also some of the best prices you’ll find online. Highly recommended!
What made my experience great was the availability of products you have. The price were good based on the brick and mortar store prices. I like the idea that you have additional savings after the lo... See more
3.5
Average
21K reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
DO NOT USE
DO NOT USE - WASTE OF MONEY & NO RESOLUTION FOR A PARCEL THAT HAS NOT BEEN RECEIVED.
I have an order that’s says was delivered by DPD to house number 4 and signed for by June, I live at No2. I have been in touch with DPD as no such person lives at number 4. The photographic evidence of delivery is my house in the dark taken from the road. DPD say you must take up with the seller which I have done. The seller says GPS proves delivery - how can this be when tracking says not left at my house left with neighbours (he is in his 90’s and does not answer the door) have checked with other neighbours and there is no trace of my parcel or knowledge of who June is.
I don’t deny that DPD came to my property but the parcel was not left! if it was left at my property why does tracking say something different.
Now being told have to go back to DPD who are saying I need to go back to Frangrancex.
It feels like my money has been stolen. Don’t fall for cheaper prices it could end up costing you lots of time as well as money, definitely stress I could do without after having had a
Heart operation!!
First and last order and will spread the word about my appalling experience
9 December 2025
Unprompted review
The perfume arrives one day late so…
The perfume arrives one day late so that was fine but I am so disappointed as it does not smell one bit like Angel by Muglar - I have been wearing Angel for years, read the reviews and thought I would give your company a go but never ever again. Absolute rip off - wish I’d paid the full amount and bought it from a reputable high street store !
5 December 2025
Unprompted review
Reply from FragranceX
Hello Jennifer!
Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointment with your recent purchase from FragranceX.
Please rest assured that FragranceX does not sell knockoffs or imitations. All of our products are 100% authentic, which is one of the reasons we have been a leading online fragrance outlet since 2001.
We see that our team has already replied to the email you sent regarding this concern and provided the return instructions. If you need any additional assistance, please feel free to contact us again at support@fragranceX.com and we will be happy to help!
Thank you for giving us the opportunity to assist you!
Absolutely crap
Absolutely crap! Still no goods saying it’s the courier company’s fault?? Contacted courier company they say we haven’t got your goods only a delivery number because nothing has been sent. They take your money then won’t give a refund saying it’ll come just give it a few more days? LIES
4 December 2025
Unprompted review
Reply from FragranceX
Hello Julian! 😞
Thank you for sharing your feedback. We truly apologize for the issue and that you feel this way about our service and about FragranceX.
We can confirm that your order was shipped from our warehouse on eleven fourteen. Unfortunately, it appears that the parcel was lost in transit by the courier.
Please rest assured that we will assist you with a proper resolution. Our team will follow up directly to provide the next steps and make this right for you.
Hidden cost of 2.75%
I placed an order for perfume from this Company and was kept updated with the tracking of the order, However, as it is sent from New York USA ( I think) it did take a while to arrive, but that was okay for me.
I have no complaints about the product.
The suprise was when I checked my bank statement and found that I had been charged a 'Non sterling transaction fee' The extra amount was 2.75% of the figure that I thought that I was paying.
I did not realize that this would happen as the amount quoted for payment when I placed the order was in Pounds Sterling.
So effectively you will pay 2.75% more than the price shown.
2 December 2025
Unprompted review
Reply from FragranceX
Hello Kathleen!
Thank you for sharing your experience with us! We sincerely apologize for any confusion regarding the currency conversion. Please be assured that we do not have any hidden fees. The 2.75% non sterling transaction fee is applied by your bank, not by us.
All transactions on our website are processed in USD and this is clearly stated in our payment section. We truly appreciate your understanding and patience and are glad to hear you are happy with your perfume.
If you have any further questions, please feel free to contact us anytime!
I ordered mancera aoud vanilla toke 6…
I ordered mancera aoud vanilla toke 6 weeks to arrive.
I don't mind to wait but was no communication at all I with frozen message saying your order has been shipped and that was it.
I had to chase it through pay pal to get my perfume or the refund.
Finally they sent the perfume after 6 weeks .
Melbourne Australian
1 October 2025
Unprompted review
Reply from FragranceX
Hello Migele!
Thank you for sharing your feedback. I am truly sorry to hear about the long wait and the lack of communication regarding your order 😔. That is not the experience we want for our customers.
Waiting six weeks without updates is understandably frustrating, and having to follow up through Pay Pal should never have been necessary. I am glad your perfume finally arrived, but I completely understand your disappointment with the process.
We are working to improve our international tracking and communication so situations like this do not happen again. Your feedback helps us do better.
If you ever need anything else, we are here to help!
Provide the return label
This company is an absolute nightmare to deal with. They have the worst customer service of all the fragrance retailers. I paid for a fragrance via Klarna that arrived damaged and the customer service reps at Fragrancex postponed providing me with a return shipping label due to the Canada Post strike. They told me that they'd send a return label and waive my return shipping fee due to the inconvenience once the strike ended. In the meantime, I opened a claim with Klarna (WHICH FRAGRANCEX WAS AWARE OF) to pause the payments because why would I continue to pay for something that arrived damaged with a broken atomizer? Now that the strike is over, Fragrancex's customer service rep Hernan is now telling me to close the claim with Klarna in order for me to receive the shipping label? Klarna has already told me the claim is closed yet Fragrancex keeps moving the goal post since they do not want to take accountability for this mistake and rectify it. I want to return this useless damaged item and receive my refund but they're making the process so difficult, for what reason? I truly don't know.
1 October 2025
Unprompted review
Reply from FragranceX
Hello Shae!
Thank you for taking the time to share your experience with us. I am truly sorry for the inconvenience and frustration this situation has caused you 😔. Receiving a damaged item and then facing delays in getting it resolved is absolutely not the experience we want for our customers.
Please know that the agent handling your case is still actively working on it, and your situation has now been escalated for further assistance. We understand how important it is for you to return the damaged item and receive your refund, and we are committed to getting this resolved for you as quickly as possible.
We will continue to follow up with you directly via email with any updates. Thank you for your patience while we work to make this right!
Worst fragrance company I've dealt with by far ...
The company sent me the incorrect item and when I contacted them they told me they would send the correct item back. I emailed them before they received the item to again make sure they would send the correct item. They replied they would send the correct item as it was their fault. I got this item from fragrancex.com instead of getting it at perfume.com because it was only 4 dollars less. The company sent a template email that I was being refunded. I emailed back to let them know it was supposed to be replaced and not refunded. They responded with the exact same template email. That they had refunded me. So I called. The man told me that the order had already been refunded and said could he not replace the item. He offered no explanation or resolve to the issue. When I told him that this was not what was agreed on and that I felt the company should take care of the situation he then asked for my order info. When he looked it up he stated it was no longer in stock in my size ordered. That i would have to place a new order (which was now 30 dollars more than I paid for it). Didn't honor their previous price and acted like I was outrageous for being upset with this. Worst experience ever. Could've gotten this order from a more reputable company without the hassle. Save yourself the 4 dollars and use the other guy!!
UPDATE!! After leaving this review, the company emailed me and asked me what they could do to make it right. Said they wanted to help in any way they could, much like in their reply to this review. I emailed them back and got no response. Still no resolution or I mean...offer me a coupon or something...not that I would use it because of this experience. But, it might have made things seem as if you cared about your customer service. What a joke.
1 December 2025
Unprompted review
Reply from FragranceX
Hello Johnson!
Thank you for sharing your experience with us. I am truly sorry for the frustration and inconvenience you went through 😔. Receiving the wrong item and then dealing with miscommunication is never the experience we want our customers to have.
Even though we do not have your order details here, please know that this is not the level of service we aim to provide. We genuinely hope you might give us another chance in the future so we can make things right and offer you the smooth experience you deserve.
If you ever decide to shop with us again, we would be happy to assist you in any way we can!
Fake perfume !!!!! Don’t waste your money !
I was sent a so called tester bottle with a plain box packaging. I ordered from the picture which had the proper packaging and did not say tester . The lid for the perfume bottle was unnecessarily tight and this already raised my suspicions . After trying the perfume ( Dolce and Gabbana Blue ) i realised it was a fake as this is a perfume I buy often . Buyer beware !!! Do not be taken in ! The reviews are clearly just as fake as the perfume . Do not touch with a barge pole !!!!
2 December 2025
Unprompted review
Reply from FragranceX
Hello!
Thank you for sharing your feedback. I am very sorry to hear that you feel this way about your recent purchase 😔. We understand how disappointing it can be when an item does not meet your expectations.
I want to reassure you that we do not sell imitations or knockoffs. All our products are one hundred percent authentic, which is why we have been in business since 2001 and remain one of the leading online fragrance outlets.
We checked your order and see that you purchased a tester. As explained on our site, testers contain the same authentic fragrance as the regular retail version. The difference is that they may arrive in a plain perfume box and sometimes without a cap, which is why they are offered at a more affordable price.
We also see that your case is currently being handled. If you would like to return the item, we can gladly request a return label for you.
If you have any further questions or need additional assistance, please feel free to reach out. We are here to help!
I ordered a perfume through the app i…
I ordered a perfume through the app i didn’t get the exact price bill on my email and i just ordered 1 perfume but they add 2 of them they deducted the payment from my account now i’m not able to use the app it is showing error.
I ordered a lataffa silver pride.
30 November 2025
Unprompted review
Reply from FragranceX
Hi Sukh!
We are very sorry for the inconvenience, as this is not the experience we want any customer to have. It appears that an upsell option may have been clicked by mistake during checkout, which would have added a second bottle to the order.
Please email us at support@fragrancex.com for us to further assist you and make sure everything is resolved for you! 😊
Shameless scamming.
Shameless scamming.
No way to track order, money snatched and no further communication. Beware!
11 November 2025
Unprompted review
Reply from FragranceX
Hello Trudy!
Thank you for your recent order with FragranceX.com!
We received your 1 star review and it is unfortunate you feel this way, especially since we do not see any messages from you requesting tracking updates.
Your order was shipped from our warehouse on 11/10/2025 and it is currently in transit with DPD Laser. International shipments usually take between 4 and 12 business days from the ship date, so we kindly ask for a bit more patience while your parcel moves through the final steps.
We have resent the original shipping confirmation email that was first sent to you on 11/10 so you have all the general delivery details again.
As per tracking link provided, you will see the parcel has arrived to South Africa and cleared customs. Its currently getting transferred to DPD for final delivery.
Please rest assured that FragranceX.com is an established and trusted company that has been serving customers since 2001.
If you have any other questions or concerns, please reach out to us and we will be happy to assist you!
Asking for an "authorisation code" from my bank
Asking for an "authorisation code" so I can complete the order, after I have already paid for it. This code is shared between banks and merchants but is not usually exposed to customers, you need to contact your bank to get it.
Depending on the bank, they may:
1) Be difficult to contact
2) Don't have this code available in their systems easily for support agents
3) Refuse to give the code to customers
I have also never been asked for this code in my whole life, for any online purchase.
You can see this is mentioned in a lot of other reviews too. So clearly I am not the only one frustrated by it.
Maybe they are suffering from fraud, but they are just frustrating regular honest customers with their policy.
I should not have to contact my bank just to get my order processed
27 November 2025
Unprompted review
Reply from FragranceX
Hello Hasan,
We are very sorry for the inconvenience this caused. We understand how frustrating it can be to contact your bank. This process has been in place in our company for more than four years and it is a security verification meant to protect both the customer and the company.
We are glad to see that the approval code was obtained and sent and that your order is now in process. If you have any other questions, please email us at support@fragrancex.com.
Thank you for your understanding!
Do not trust this website
Do not trust this website. They advertise one thing, you make the payment and you receive the order confirmation for something else. They say you will ge refunded in $ not £ as you had paid & in some 2 weeks! And that they will correct their online information! If this is not a scam, tell me what is!
27 November 2025
Unprompted review
Reply from FragranceX
Hello Lina,
We sincerely apologize for any confusion regarding the currency used at checkout. As we are a US based company, please note that all charges and refunds are posted in United States Dollars USD.
For your convenience, prices are displayed in multiple currencies on our website as an estimated total. However, on the payment section of our site we clearly state that all transactions are processed in USD. Once the order is placed, your financial institution converts the charge to your local currency.
If you have any questions about the exchange rate or any fees applied, we recommend contacting your bank directly.
I hope this helps! If you need anything else, please email us at support@fragranceX.com
I have to tell people not to worry
I have to tell people not to worry, your refund will get to you , I was worried about my refund,my refund eventually came , it's just waiting because of the bank , don't worry you will receive your refund. Im writing this to ease customers minds because so many scammers stealing our money and it's good to know that fragranceX are cool.
5 November 2025
Unprompted review
Reply from FragranceX
Hello!
Thank you so much for sharing your experience with us 😊 We truly appreciate you taking the time to reassure other customers. We understand how stressful waiting for a refund can be, and we are glad everything was resolved smoothly for you.
Your kind words mean a lot, and we are happy to hear that you feel confident and comfortable shopping with FragranceX.
Thank you again for your support!
First time buyer
Just received order and a free tester. Amazing communication amazing service will definitely purchase from you again and recommend.
24 November 2025
Unprompted review
Reply from FragranceX
Hi Kat!
Thank you for your wonderful feedback! We are thrilled to hear that you had an amazing experience and look forward to serving you again soon! ❤️
Fragrance x
I was abit take back as ive never herd of the company ,after looking at the reviews I gave them a try .Amazing different perfumes/aftershave. Very good prices ,quick delivery. Tracking available throughout. Really happy with my purchase because it was a discontinued dolce and gabbana red velvet box. I would definitely recommend and use again.
20 November 2025
Unprompted review
Reply from FragranceX
Hi Mrs Rachel! 😊
Thank you so much for giving us a try.
We are thrilled to hear that you loved our selection, prices, and fast delivery. We are especially glad you were able to find your discontinued Dolce and Gabbana Red Velvet box.
We truly appreciate your recommendation and look forward to serving you again!
Refund not received after cancelling aorder
I ordered a perfume and immediately realized it was the wrong perfume and cancelled.They acknoledged cancellation.However, it was a weekend so the money actually came out of my account on the 27th of October.I sent email that money had not been recived and they responded that i should wait for 5-7 working days.I did and nothing.I wrote back to them and they said money has been refunded to my account on the 26th of October which is not possible as it hadnt left my bank account till the 27th.Up to now they have refused ro refund the money despite my bank approaching them and letting them know the refund had not been recieved.I think this is chicanery and I can no longer trust or deal with this company,which is such a shame as previously bought perfumes with them.Really disappointed customer
26 October 2025
Unprompted review
Reply from FragranceX
Hi Tonderai!
Thank you for your feedback.
As explained in our previous emails since 10/26, we successfully refunded the full amount of your order (USD 64.79) to the card used for purchase. Depending on your bank, refunds can take 1–5 business days to post to your account.
We have also advised that if the refund does not appear in your account, your bank or financial institution can assist in locating it. We have confirmation that the refund was successfully processed on our end.
If you have any further questions or need assistance, please feel free to email our customer service team at support@fragranceX.com.
We sincerely apologize for any frustration this has caused and appreciate your past business with FragranceX.com.
Price point was great on my Polo Cologne, Product is Genuine!
Price point was great on my Ralph Lauren Polo green 4 Oz Eau De Toilette / Cologne Spray, and it is the real deal! Put it on 2 hours ago, and still smells great!
I was a little nervous because after placing my order, I found a few bad reviews. Plus I previously ordered from a different company on my last bottle, and it was a counterfit product. I will ALWAYS PURCHASE FROM FRAGRANCEX.COM!
Order went smooth, shipped quickly, arrived well. I could not be happier with my purchase, and I'm smelling great. 🤗
12 November 2025
Unprompted review
Reply from FragranceX
Hi T Martindale! Thank you so much for sharing your experience with us 😊
We are thrilled to hear that you are loving your Ralph Lauren Polo Green and that the scent is still going strong hours later. That is exactly what we love to hear!
We completely understand the nerves after dealing with a counterfeit from another company, but we are so glad we could restore that trust. Your order shipping smoothly and arriving quickly is always our goal, and we are happy we delivered on that for you.
Enjoy smelling amazing, and thank you for choosing FragranceX!
unprofessional customer service .awful…
unprofessional customer service .awful experiance
11 November 2025
Unprompted review
Reply from FragranceX
Hi Maged!
I am truly sorry to hear that you feel this way about the service you received 😔
I do want to kindly clarify that the issue with your order was related to the billing information, which needed to be addressed directly with your bank in order for us to proceed. We understand how frustrating that can be and we are always here to help guide you through the process as best as we can.
Thank you for giving us the chance to explain and assist further!
Reply from FragranceX
Hi Evya!
Thank you so much for the amazing five stars.
We are thrilled to hear that everything went smoothly with your order and that you had a completely hassle free experience 😊
We love having you as a customer and cannot wait for your next order!
Counterfeit Products & Incomplete Refund – Avoid This Company
I ordered two fragrances from FragranceX (Order #71138188), and what I received was extremely disappointing and concerning. The products appeared to be counterfeit — the scent was harsh and faded within minutes, the liquid was murky/cloudy instead of clear, and the packaging and bottle details didn’t match genuine versions.
I contacted customer support with photos, videos, and side-by-side comparisons. They eventually agreed to accept a return, but I had to pay £29.55 out of my own pocket to ship the items back.
After receiving the return, they did not issue a full refund:
• I paid £71.40, but they only refunded $70.40, which is less than the original amount.
• They refused to refund the return postage, even though the products they sent were not authentic.
So I’ve ended up out of pocket, with no products and no full refund.
I’ve now had to escalate this through my card provider/Mastercard chargeback process for counterfeit goods.
23 October 2025
Unprompted review
Reply from FragranceX
Hi Jo!
We are truly sorry to hear about the experience you had and understand how frustrating this must have felt 😔
Please rest assured that FragranceX does not sell knock offs or imitations. All our products are one hundred percent genuine, which is why we have been a trusted company selling fragrances online since 2001.
For your order, we did accept the return right away. However, before the return was sent back, we advised that return label costs, taxes, and any paid shipping fees are not refundable. This policy applies to all international orders.
We also want to clarify that the Dolce and Gabbana item you purchased was a tester. Testers are meant to arrive without a cap or decorative retail box as stated on our site, though in your case a cap was provided as a courtesy.
We truly apologize that the situation left you disappointed. If there is anything more we can help with, we are here for you!
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