FragranceX Reviews 21,225

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the wide selection of fragrances, including those that are hard to find elsewhere, and many highlight the competitive prices and special offers. Several consumers say they consistently receive authentic products and have been shopping with this company for years without issues. A number of reviewers praise the fast and well-packaged delivery service, especially for international orders, with some expressing surprise at how quickly their orders arrived. However, some customers report ambiguous experiences with the product, delivery service, order process, and pricing. While some are pleased with the speed of delivery, others mention delays. A strong consensus exists regarding negative experiences with refunds. Some reviewers also mention unexpected currency conversion charges and express disappointment with the final cost due to these fees.

Based on these reviews

Rated 3 out of 5 stars

I ordered mancera aoud vanilla toke 6 weeks to arrive. I don't mind to wait but was no communication at all I with frozen message saying your order has been shipped and that was it. I had to chas... See more

Company replied

Rated 3 out of 5 stars

I placed an order for perfume from this Company and was kept updated with the tracking of the order, However, as it is sent from New York USA ( I think) it did take a while to arrive, but that wa... See more

Company replied

Rated 4 out of 5 stars

I have to tell people not to worry, your refund will get to you , I was worried about my refund,my refund eventually came , it's just waiting because of the bank , don't worry you will receive your re... See more

Company replied

Rated 3 out of 5 stars

Product prices are excellent. Shipping was below expectations. Order took 6 business days to arrive - including 2 days when the item did not move in the DHL system (per tracking provided). I have... See more

Rated 5 out of 5 stars

I was abit take back as ive never herd of the company ,after looking at the reviews I gave them a try .Amazing different perfumes/aftershave. Very good prices ,quick delivery. Tracking available throu... See more

Company replied

Rated 5 out of 5 stars

Price point was great on my Ralph Lauren Polo green 4 Oz Eau De Toilette / Cologne Spray, and it is the real deal! Put it on 2 hours ago, and still smells great! I was a little nervous because a... See more

Company replied

Rated 5 out of 5 stars

Bought 2 perfumes - Dispatched from US so was told delivery estimated 2 weeks, but came within 1 week which was great. Items as described. Packaged very well with protective wrap so arrived with n... See more

Rated 5 out of 5 stars

How quick and easy I got my order. I ordered last week and received my order yesterday and I live overseas. I was updated about my shipment every step of the way. My package was also carefully packed... See more

Rated 5 out of 5 stars

I personally am very amazed at FragranceX 's selection, prices and service. I received my several orders here in Asia in great condition. Purchase and delivery was completed without a hitch, fragra... See more

Rated 5 out of 5 stars

I was VERY worried when I realised I’d ordered from an America based company to UK but I need not have been. Prompt email replies re my questions. Tax included not extra to order. Ordered on Sun... See more

Company replied

Rated 5 out of 5 stars

I love that you stock fragrances that are not easy to find in stores. Great selection of sizes including testers. Great pricing and I appreciate the special offers you post from time to time. Delivery... See more

Company replied

Rated 2 out of 5 stars

I ordered two bottles of Maja body lotion, and when they arrived one of the bottle caps had been smashed and there was body lotion all over the outside of both containers. I had planned to give these... See more

Rated 5 out of 5 stars

My wife mentioned she liked Cachet perfume but unable to get it now. I was unable to source it in UK but found it from FragranceX in New York. Purchased on 6th January as they stated delivery will... See more

Rated 5 out of 5 stars

Insanely fast! From the time I ordered to the time it shipped was less than a day…that’s awesome! Shipping itself was super fast also! The product was authentic which is very important given the produ... See more

Rated 5 out of 5 stars

Great place to purchase your colognes and perfumes. Price is very competitive and sometimes I find it cheaper than other reputable companies. Fast shipping and packaged well. Will always look for gre... See more

Rated 2 out of 5 stars

What went wrong is that I received an Amex gift card and I went to FragranceX which is usually my go to for my perfumes and I ordered about 4 bottles and was expecting them only to find out that they... See more

Rated 3 out of 5 stars

I did buy a fragrance, I was given a 15% discount and free shipping. I then noticed on my bank account currency conversion charges. In the end there is very little on price. Fragrance X gave 15% di... See more

Company replied

Rated 5 out of 5 stars

First and foremost I like to thank fragrance x to have me has a valued customer, I love colognes and there is no other place to get these deals on these authentic brands. Keep up the great work , I re... See more

Rated 5 out of 5 stars

The packaging, fast International shipping speed, the quality of the products is brand new with latest batch numbers, "They do not sell expired perfumes". The only challenge is that I could not trace... See more

Company replied

Rated 2 out of 5 stars

I was disappointed with the final cost of several colognes I ordered. The receipt showed $112 CAD. When the statement for our Mastercard came in, it showed $167. because of the exchange. Shipping ove... See more

Rated 5 out of 5 stars

Almost all of my perfumes are from this store. Guaranteed authentic with the lowest prizes! I will always be loyal to this store. My only complaint is some new perfumes take time to be available on t... See more

Company replied

Rated 5 out of 5 stars

I love FragranceX.. I’ve been purchasing perfume from this site for a few years now and I can honestly say that I’ve never been disappointed. Great prices and All my purchases arrive in a very timely... See more

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Rated 4 out of 5 stars

Bad Boy Extreme and Guess Gold were an Epic smell for my half a century and a three-year birthday present, but the gift wrap was trash. I would given you five stars but the gift wrap and note was unac... See more

Company replied

Rated 5 out of 5 stars

Wow- I was really sceptical that this was going to work- I don't normally order anything from the USA, because in my mind, it takes ages to get to the UK, it could get lost, it could get fees, etc e... See more

Company replied

Rated 4 out of 5 stars

I'm in Canada and have purchased product from them on 2 occasions in the last month. The colognes are as advertised and the delivery was remarkably quick. I will certainly use them again.

Company replied

Rated 3 out of 5 stars

Now is easy to buy online. But this company never ever give any detail, example and some small gift like they do in perfumeries. If the perfume houses give them, why don't they share it with the cu... See more

Rated 5 out of 5 stars

Once again FragranceX has delivered with a speedy delivery and well packaged items to the UK. They seem to beat competitors down with their prices. Always happy to order from these guys in the U.S tha... See more

Rated 5 out of 5 stars

I always order from FragranceX/I know I'm getting exactly what I pay for.No slipping in off brands...trusting company that is a outstanding in all orders

Rated 5 out of 5 stars

It got here within a reasonable time. I've been looking everywhere for this perfume. It did cost a little more then I expected for the size of the bottle I got. But, I will purchase it again. Thi... See more

Rated 5 out of 5 stars

Ordering was great and my items received in a timely manner. I live in Jamaica and have been shopping here for a number of years and have not had a bad experience. I will keep shopping here.

Company replied

Rated 5 out of 5 stars

Took too long to be delivered but that was the fault of the USPS. Checked the tracking info and it went through eight or more distribution centers before I received it.

Rated 2 out of 5 stars

You advertise 15% off, then add it back on in tax. What's more you charge $42.00 for delivery? For two bottles?! You used to be good, will look elsewhere now. You no longer give the savings I've come... See more

Company replied

Rated 5 out of 5 stars

If I had seen other bad reviews beforehand, I might not have ordered. But this was the only site I could find that said they could deliver on time, and I was in a pinch. But all is well and delivered... See more

Rated 5 out of 5 stars

I’ve ordered with them several times over the years and always have a great experience. Real fragrances at discount prices is always a good thing.

Rated 5 out of 5 stars

Just received my purchase, Ysatis it’s beautiful, l used to wear this years ago and I always intended to buy it again but the price put me off until I saw it on offer on fragranceX Mmm love it

Company replied

Rated 5 out of 5 stars

when I make an order it's always on time I can make a schedule around the date that the order will be here and the prices are always great

Rated 4 out of 5 stars

I've always been satisfied with .you purchases from fragrance X.. have a big selection on bot high and low end.

Rated 5 out of 5 stars

I received my 2 boxes of perfume having only ordered about 1 week ago US to UK. I'm delighted with my purchases. Would definitely use again. Thank you.

Company replied

Rated 4 out of 5 stars

Great product and good pricing... mailing was a bit longer than I anticipated. Received 8 days after ordering.

Rated 3 out of 5 stars

I purchase Jo Malone No box unacceptable The perfume was at the price of 116.00 came up to 143.00 didn't smell great at all it came very on time if I could send it back I would

Company replied

Rated 5 out of 5 stars

Just received order and a free tester. Amazing communication amazing service will definitely purchase from you again and recommend.

Company replied

Rated 5 out of 5 stars

I've been looking for Avon fragrances for so long, and I finally found them on your website. They bring back so many memories — pure nostalgia! ✨❤️

Rated 5 out of 5 stars

Prices Fragrence oriental & spicey Beautiful packaging FOUND new I liked just as well as over priced French & American. Bought Turkish and Arabian

Rated 5 out of 5 stars

Received my package today.. A day earlier than expected and a perfect pristine 6oz bottle of Joop! This transaction went so well I want to order more, and I will. Thanks for being legit and ful... See more

Rated 5 out of 5 stars

I read all the awful reviews after I had placed my first order so I was sort of expecting the worst. However, I'm happy to say my perfumes arrived today. Well packaged. Tracking information all the wa... See more

Rated 5 out of 5 stars

This perfume is very speacial to me because it was my mom's favorite🥰. I remember when I was a little girl, (the 80's), she always had Exclamation on her beauty vanity desk. Now I wear it & it remind... See more

Rated 5 out of 5 stars

I bought two mancera perfume they arrived in two weeks time they are authentic and well packaged. If you not in rush they are good deal as they offer products in cheap prices.

Rated 5 out of 5 stars

Been buying from this website for over a decade. All colognes and items have been hundred percent authentic also some of the best prices you’ll find online. Highly recommended!

Rated 4 out of 5 stars

What made my experience great was the availability of products you have. The price were good based on the brick and mortar store prices. I like the idea that you have additional savings after the lo... See more

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Company details

  1. Perfume Store

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3.5

Average

TrustScore 3.5 out of 5

21K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply


Rated 2 out of 5 stars

I ordered two bottles of Maja body…

I ordered two bottles of Maja body lotion, and when they arrived one of the bottle caps had been smashed and there was body lotion all over the outside of both containers. I had planned to give these as a gift, so I expected at the very least to be reimbursed for the one bottle that was damaged. But the company said they would only refund a little less than half of that bottle's value. I was very disappointed.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMED !! Beware

Last week I ordered a bottle of men’s cologne from this company.
I was paying by credit card and the fist time I tried I was unsuccessful then I tried once more and it took my payment ( 68 € and some change ) . A couple of days later the same amount iv already paid for my goods was again taken from my bank .
Iv since tried contacting the company and they sent me an email saying they have never recieved any order from me ???
I am now out of pocket for over 130€ with this company refusing to give my money back despite several attempts by me to explain the situation
My advice would be NEVER EVER use this company as they have scammed me out of my hard earned money and refuse to even investigate the matter
A seriously sketchy company that will not refund any money and will take money from your bank with out authorization.
Terence Joseph West ( Spain )BE AWARE! This company is very good at scamming your bank !!! .. Seems you left a reply to my original review on the 20.11.2025 , I refute what you are saying and totally disagree with your opinion and I stand by my words that you are are ‘ scamming company ‘ and must not be trusted with customers bank details as you were with mine . I recommend strongly as in my review for people to not buy from this company as they will double charge you using your bank details

30 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Terence! 😞

We are very sorry for the issue you experienced with the transactions. After reviewing the account, we see that you contacted our customer service team and were informed why you saw a second charge. Two separate orders were placed for the exact same amount on the same date, which created duplicated transactions.

You requested to cancel one of the orders, however at that time both packages had already shipped, which meant we were unable to stop the shipment.

We hope this clarifies the situation and we truly apologize for the frustration it caused. If you have any further questions or need more assistance, please feel free to contact us at support@fragranceX.com!

Rated 5 out of 5 stars

I received my 2 boxes of perfume having…

I received my 2 boxes of perfume having only ordered about 1 week ago US to UK. I'm delighted with my purchases. Would definitely use again. Thank you.

27 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Karen! 😊

Thank you so much for sharing your experience. We are delighted to hear that your perfumes arrived so quickly from the US to the UK and that you are happy with your purchases.

We truly appreciate your kind words and look forward to serving you again!

Rated 1 out of 5 stars

I ordered sospiro Muse and received…

I ordered sospiro Muse and received xerjoff Muse they wouldn't refund or exchange because I threw the shipping box and label away

10 July 2025
Unprompted review
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Reply from FragranceX

Hi Ron! 😞

We are very sorry about the issue with the order you received. We checked your account and see that you reached out to us and an agent was assisting you.

However, some of the information required to move forward with the claim was not provided, and we unfortunately did not hear back from you.

Rated 4 out of 5 stars

Satisfied customer.I'm in Canada and have purchased …

I'm in Canada and have purchased product from them on 2 occasions in the last month. The colognes are as advertised and the delivery was remarkably quick. I will certainly use them again.

23 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Jim! 😊

Thank you so much for your kind feedback. We are thrilled to hear that your orders arrived quickly in Canada and that your colognes were exactly as expected.

We truly appreciate your trust and look forward to serving you again!

Rated 1 out of 5 stars

the true star gold i received and paid…

the true star gold i received and paid is not legit. smells awful

21 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Jeanne! 😞

We are very sorry to hear about the issue with your fragrance. We want to assure you that we do not sell knockoffs and have been a trusted online retailer since 2001. We also see that an agent has already advised you on how to proceed with a return so we can assist you further.

If you need any more help, please feel free to reach out to us!

Rated 4 out of 5 stars

I thought the Versace was larger.

20 July 2025
Unprompted review
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Reply from FragranceX

Hi Ida! 😊

Thank you for your feedback. We are sorry to hear the Versace bottle was smaller than you expected. If you ever need help checking sizes or product details before ordering, we will be happy to assist you!

Rated 4 out of 5 stars

Do not order the gift wrap.

Bad Boy Extreme and Guess Gold were an Epic smell for my half a century and a three-year birthday present, but the gift wrap was trash. I would given you five stars but the gift wrap and note was unacceptable.

17 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi RJ! 😞

Thank you for your feedback. We are happy to hear that the Bad Boy Extreme and Guess Gold were a hit for your birthday celebration. We are however very sorry that the gift wrap and note did not meet your expectations. That is not the experience we want for our customers.

If you ever need help with future orders or have questions about our gift options, we will be glad to assist you!

Rated 1 out of 5 stars

Disgusting

Last Christmas I purchased a product from Fragrance x and they lost it, it was delivered to a completely different address and they blamed me.
Last week I ordered an item from them and it was confirmed , after waiting a week I checked my order and it had been cancelled, no information was sent to me and no explanation. I now find that because I complained about them loosing my order I now seem to be banned from Fragrance X.
The moral to my story is don’t complain above this company even when you correct.

17 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi there! 😞

We are very sorry to hear about the experiences you described. This is absolutely not the service we want our customers to have and we understand how upsetting both situations must have been.

Regarding the previous delivery issue, we always rely on the carriers tracking information to investigate misdeliveries, and we are sorry if the explanation provided at that time did not feel fair.

If you contact us at support@fragranceX.com, our team will look into this for you and provide a clear explanation and next steps.

We apologize again for the frustration this has caused and we hope we can resolve this for you!

Rated 1 out of 5 stars

This is not Diane von furstenburg

14 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi John! 😞

We are very sorry to hear about your concern. We want to assure you that we do not sell knockoffs and have been a trusted online fragrance retailer since 2001. All our products are guaranteed authentic.

For future reference, if you are ever not pleased with an order, you can always contact us so we can review the issue and provide return instructions if needed.

If you need any assistance now, please feel free to reach out!

Rated 4 out of 5 stars

I was able to share my coupons with my…

I was able to share my coupons with my colleagues after they almost sniffed the scent out of my orders 🙃 😅

7 July 2025
Unprompted review
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Reply from FragranceX

Hi Deidre! 😊

That sounds amazing! We are so glad you loved your scents and even happier that your colleagues enjoyed them so much too. Sharing coupons is a fun bonus!

Thank you for spreading the fragrance love!

Rated 1 out of 5 stars

Canceled orders

I ordered from you before. However, this time, I keep getting my orders canceled every time I place an order.

8 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Nicole! 😞

We are very sorry for the inconvenience with your orders being canceled. Our system sometimes requires an approval or verification step for security purposes. We emailed you regarding this process but did not receive a response, which caused the order to be canceled automatically.

If you still need help placing your order, please email us at support@fragranceX.com and we will be happy to assist you!

Rated 1 out of 5 stars

I have NOT received my order yet !

27 June 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Delores!

We are very sorry for the confusion. After checking your order, we see it was shipped on 07/ 11 with USPS and delivered on 07/ 16.

If you need any assistance now, please feel free to reach out!

Rated 1 out of 5 stars

I haven’t received my order.

8 July 2025
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Teika!

Thank you for your review. I am happy to assist you 😊

Upon checking, your order was shipped on 06 30 to the courier address that was provided, and the courier company received it on 07 07 2025. Since the order was sent to a third party, please follow up with them directly regarding the delivery status.

If you need anything else, we are here to help!

Rated 5 out of 5 stars

Avon fragrances…

I've been looking for Avon fragrances for so long, and I finally found them on your website. They bring back so many memories — pure nostalgia! ✨❤️

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I returned the items to them via USPS. They claimed that they never received the items, and asked me to get receipt from USPS for a shipment that I dropped off. I said hey the tracking number proves USPS delivered it. I had to dispute the transaction to the bank issued the credit card.
Very rude customer service.

26 June 2025
Unprompted review

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