I ordered mancera aoud vanilla toke 6 weeks to arrive. I don't mind to wait but was no communication at all I with frozen message saying your order has been shipped and that was it. I had to chas... See more
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I ordered two bottles of Maja body lotion, and when they arrived one of the bottle caps had been smashed and there was body lotion all over the outside of both containers. I had planned to give these as a gift, so I expected at the very least to be reimbursed for the one bottle that was damaged. But the company said they would only refund a little less than half of that bottle's value. I was very disappointed.
Last week I ordered a bottle of men’s cologne from this company.
I was paying by credit card and the fist time I tried I was unsuccessful then I tried once more and it took my payment ( 68 € and some change ) . A couple of days later the same amount iv already paid for my goods was again taken from my bank .
Iv since tried contacting the company and they sent me an email saying they have never recieved any order from me ???
I am now out of pocket for over 130€ with this company refusing to give my money back despite several attempts by me to explain the situation
My advice would be NEVER EVER use this company as they have scammed me out of my hard earned money and refuse to even investigate the matter
A seriously sketchy company that will not refund any money and will take money from your bank with out authorization.
Terence Joseph West ( Spain )BE AWARE! This company is very good at scamming your bank !!! .. Seems you left a reply to my original review on the 20.11.2025 , I refute what you are saying and totally disagree with your opinion and I stand by my words that you are are ‘ scamming company ‘ and must not be trusted with customers bank details as you were with mine . I recommend strongly as in my review for people to not buy from this company as they will double charge you using your bank details

Reply from FragranceX
I've always been satisfied with .you purchases from fragrance X.. have a big selection on bot high and low end.
I received my 2 boxes of perfume having only ordered about 1 week ago US to UK. I'm delighted with my purchases. Would definitely use again. Thank you.

Reply from FragranceX
I ordered sospiro Muse and received xerjoff Muse they wouldn't refund or exchange because I threw the shipping box and label away

Reply from FragranceX
I'm in Canada and have purchased product from them on 2 occasions in the last month. The colognes are as advertised and the delivery was remarkably quick. I will certainly use them again.

Reply from FragranceX
the true star gold i received and paid is not legit. smells awful

Reply from FragranceX
Bad Boy Extreme and Guess Gold were an Epic smell for my half a century and a three-year birthday present, but the gift wrap was trash. I would given you five stars but the gift wrap and note was unacceptable.

Reply from FragranceX
Last Christmas I purchased a product from Fragrance x and they lost it, it was delivered to a completely different address and they blamed me.
Last week I ordered an item from them and it was confirmed , after waiting a week I checked my order and it had been cancelled, no information was sent to me and no explanation. I now find that because I complained about them loosing my order I now seem to be banned from Fragrance X.
The moral to my story is don’t complain above this company even when you correct.

Reply from FragranceX
Love the fragrance very soft and it lasts all day, order came early then expected
I was able to share my coupons with my colleagues after they almost sniffed the scent out of my orders 🙃 😅

Reply from FragranceX
I ordered from you before. However, this time, I keep getting my orders canceled every time I place an order.

Reply from FragranceX
I've been looking for Avon fragrances for so long, and I finally found them on your website. They bring back so many memories — pure nostalgia! ✨❤️
Great product and good pricing... mailing was a bit longer than I anticipated. Received 8 days after ordering.
Terrible customer service. I returned the items to them via USPS. They claimed that they never received the items, and asked me to get receipt from USPS for a shipment that I dropped off. I said hey the tracking number proves USPS delivered it. I had to dispute the transaction to the bank issued the credit card.
Very rude customer service.
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