The hotel itself is wonderful, clean and well maintained, the staff were friendly and polite. 10/10 for that.... but, unfortunately we experienced a lot of noise from the floor above us, the sound pr... See more
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Company details
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Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
lastminute.com – the inspiring travel company
Written by the company

- A worldwide leader in the travel and experience industry since 1998
- Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.
Contact info
United States
- www.lastminute.com
Replied to 68% of negative reviews
Typically replies within 1 week
Disastrous Booking Experience -AVOID
I recently booked a flight during a time-sensitive Black Friday sale. Three days after my confirmed reservation and payment, the booking was abruptly canceled, with the platform citing a "pricing discrepancy" due to their internal processing delays.
When I tried to resolve this with customer support, they just gave me a generic answer. The final response confirmed that they could not honor the price because of their dynamic pricing model and a lengthy 96-hour confirmation policy.
It is unacceptable for a customer's confirmed purchase to be revoked due to the platform's internal delays and pricing risks.
Do not book with them if you are booking something that is on sale for a short period of time, you will end up without a cancellation and no way to book it somewhere else!
Great value very competitive price and…
Great value very competitive price and we were kept well informed
Couldn’t find my return voucher and it…
Couldn’t find my return voucher and it was struggle booking calls kept getting transferred
I loved Berlin and everything about it
I loved Berlin and everything about it. Planning on returning next year to do the things I didn’t have time to do.
Last minute . com holidays are excellent
Arrangements very good, ease of booking, use of website, communications excellent and quality of the hotels and transfers very good and efficient.
Useless customer service
Purchased flight tickets through this company, then twice tried to request extra luggage through the customer portal.
Shortly after each request you receive an email from them with a 'quote' to add the luggage. On each occasion I accepted the quotes, then heard nothing for hours until finally receiving an email to say they hadn't been able to contact me - despite having my correct phone number.
Try speaking to their support chat, which claims to be a human but seems very much like a bot to me - and you get nowhere.
For whatever reason they were unable or not interested in adding an extra service, so why not just be honest instead of claiming they couldn't contact me.
Another dreadful online travel agent to add to the list of companies I will never use again! Always try to use the airlines own website if possible.
Cheapest room in Cardiff
It was the cheapest room in Cardiff for a reason. Window cracked, tiny single bed, stained lampshade, marked bath towel, laminated Microsoft Word signs everywhere, lifts long out of service, dated interiors, uninterested staff. Felt like Faulty Towers without the sense of humour.
Hopefully I’ll have more money next year so I can get somewhere nicer.
Easy to book and easy to understand…
Easy to book and easy to understand what you are booking. Help on hand if needed. I like the option to check prices if you have flexible dates.
Efficient, comfortable and relaxing.
Our stay was efficient, comfortable and relaxing.
The pro's were the good full English breakfast, the two armchairs in our double room and the efficient check-in.
The con's were the lack of sufficient disabled parking spaces, only one bath towel in our double room and the hotel name not being clear so satiating was a struggle.
I feel that other operators provide a…
I feel that other operators provide a better user experience via the app. We also had an issue with some incorrect information for our hotel booking.
Not informed of water park closure
The hotel and the people there were very nice...however when I booked there was no indication that the water park at the Zodiac hotel and AQUA PARK were closed. This was a very big disappointment for us all.
Easy booking experience
I have used lastminute.com before and I have always found it easy to book both hotel and flight. Also the choice and price is highly competitive in comparison with other similar sites. Email communication also excellent.
So far so good
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