Apple Avaliações 263

I have had three iPhone 15 Pro Max, since January 2024 ,,
for two years. I’ve talked to 15 customer service agents. They wouldn’t admit that there was anything wrong.
Go ask ChatGPT there’s so much information about the iPhone 15 and what a mess it is ,

The touchscreen ,, the reception ,, the syncing problems,,
I had to buy a new phone because Boost would not upgrade, they probably the worst Mobil company
and I’m so upset because I really would like to leave APPLE, but I have too much money invested, but this will be your last thing,,

Ho una copertura Apple Care plus. Rompo il vetro di iphone. Vado in un centro apple, mi informano che per 99 posso avere un telefono nuovo ma devo parlare con l'assistenza per richiederlo. Chiamo l'assistenza, dopo 30 minuti di telefono concludiamo che posso richiedere la spedizione del telefono presso apple store. Perfetto procedo così e fisso appuntamento per il giorno successivo. Il giorno successivo allo store di riferiscono che non è possibile ritirarlo ma possono solo spedirlo con corriere e che l'assistenza mi ha dato info errate - mi consigliano di fare la procedura online. Procedo in questo modo ma all'ultimo passaggio la procedura mi addebita 2 volte i 99 euro ma non la franchigia. Quindi chiamo il supporto ritenendo che sia un problema della mia carta, cosa verificata e non corretta. Alla fine non risolvono nulla e devo richiamare nuovamente poichè l'ufficio responsabile nel weekend è chiuso.

Zeer zeer slecht te spreken over alweer een update in dit geval 26.2
Ik had duidelijke letters, ik had duidelijk e-mail, ik had duidelijke foto app.
Die hele 26.2 update IS ÉÉN GROTE ERGERNIS!!!!!!!!!!!
Hoezo gaat Apple iPhone voor mij bepalen welke e-mails en berichten voor mij relevant zijn!!! 😡😡😡
Ik ben zeer slecht te spreken, de bediening is weer anders en het is absoluut geen verbetering!!! De opmaak lijkt wel oude Windows jaren 90 en dit K-ding met soms tot 12 updates per dag qua apps gaat een heel eigen leven leiden. Ben er klaar mee ik koop nooit een iPhone meer echt niet!!!!!

Activation Lock maakt refurbished iPhone waardeloos – geen ondersteuning van Apple/Amac
In oktober 2024 heb ik bij Amac NL een refurbished iPhone 12 Pro Max (€549) gekocht. Tien maanden later werd het toestel op afstand geblokkeerd via Activation Lock door een phishingincident.

Apple weigerde de blokkering op te heffen, ondanks het feit dat ik:
• de officiële Amac-factuur met IMEI heb overlegd;
• een betalingsbewijs heb verstrekt;
• een politierapport heb ingediend.

Apple eiste een “original invoice” van de eerste eigenaar van het nieuwe toestel — een document dat een tweede eigenaar van een refurbished telefoon nooit kan verkrijgen. Dit is een onuitvoerbare eis, en Apple weigerde de factuur van de officiële reseller te erkennen als geldig bewijs van eigendom.

Amac weigerde eveneens te helpen:
• er werd niet vermeld dat refurbished toestellen mogelijk niet door Apple worden ondersteund;
• er werd niet gewaarschuwd dat Apple een verzoek tot ontgrendeling kan afwijzen;
• in reactie op mijn ingebrekestelling verklaarde Amac dat de verantwoordelijkheid volledig bij Apple ligt en bood geen enkele oplossing.

Het resultaat: noch Apple noch Amac heeft geholpen, en het toestel blijft geblokkeerd. Als consument koop je een telefoon officieel, maar in de praktijk kan deze onbruikbaar worden, terwijl zowel verkoper als fabrikant hun verplichtingen ontlopen.

Dit is een duidelijk voorbeeld van oneerlijke handelspraktijken en misleidende informatie richting consumenten.

Ik raad iedereen af om refurbished producten van Apple/Amac te kopen.

Hadde ikke logget inn på en stund, og glemt spørsmålene. Tok seriøst en halvtime å komme seg inn på kontoen, og det var kun mulig siden jeg fortsatt hadde samme bankkort. Neste gang vil jeg ikke ha noen muligheter igjen. Burde kunne holde med epost/mobil verifisering. Evt støtte for authenticator kode hadde løst dette så mye bedre.

Apple is echt een B merk geworden.
Eigenlijk snoep je als Apple gebruiker, van de restjes die Samsung heeft laten liggen.
Wat een waardeloos bedrijf is dit geworden zeg.
Xiaomi HAALT APPLE IN, aan alle kanten. Zelf een basic A55 is beter dan mn iPhone.
Nu is het zo erg, dat zelf het toetsenbord niet goed werkt. Of heeeeel slecht zelfs.
Ik ga NOOIT meer een Apple kopen hierna.

Und wenn das Anliegen auch noch so klein ist:
besser mal ein paar Stunden einplanen!
Auch dann braucht man noch Glück, um zum Ziel zu kommen.
Mir ist das leider nicht gelungen.

Ne sert strictement à rien, ne résout aucun problème. La seule réponse est réinitialiser votre portable !

Je tiens à faire part de ma profonde insatisfaction concernant le traitement de ma commande d’AirPods Pro et, surtout, la qualité du service client Apple.

J’ai utilisé deux cartes cadeaux Apple issues d’un transfert de points Revolut, que j’ai correctement saisies lors de ma commande afin de déduire leur montant du prix final. Malgré cela, le paiement a été prélevé en totalité, sans tenir compte des cartes cadeaux.

J’ai donc contacté le service client. On m’a affirmé dans un premier temps que c’était “normal” et que je serais remboursée au moment de l’expédition. Après vérification, cette information était fausse. J’ai rappelé : on m’a raccroché au nez.

Aujourd’hui encore, j’ai passé plus de 2h20 en ligne, transférée de service en service, pour finalement tomber sur un conseiller particulièrement désagréable, qui m’a indiqué que je ne serais pas remboursée et que, si je voulais utiliser mes cartes cadeaux, je devais retourner le produit pour le recommander. Lorsque j’ai exprimé mon incompréhension face à cette réponse incohérente, ce conseiller s’est permis de me parler sur un ton inacceptable.

Entre les mauvaises informations, les coupures volontaires, l’absence de solution et le manque total de respect, cette expérience a été extrêmement décevante, indigne d’une marque comme Apple.

Je souhaite simplement que ce témoignage reflète la réalité du service auquel j’ai été confrontée : un service client inefficace, contradictoire, et très loin des standards annoncés.

Tried to purchase Apple Tv on my Apple box & Apple took the money but did not activate Apple Tv. Just spent a couple hours on the phone trying to talk to someone only then to be handled for another hour by another who had clearly had these complaints before. They like to make you believe they’re trying to help & that they want to help but they already know they gonna say you can’t get a refund. Just purchased a new box for my tv, new hp laptop &a new samsung phone. Clearly it’s the way forward!!!!!!! Apple products suck & their support staff are nothing but monkeys
Update - Just talked to 3 neighbours who also tried to purchase Apple Tv using the Accept Offer button on screen like I did & the exact same thing has happened to them so DO NOT PURCHASE A APPLE SUBSCRIPTION THEY DO NOT GIVE REFUNDS FOR PURCHASES THAT THEY CAN’T FIND ON THEIR END EVEN IF YOU SHOW PROOF OF PURCHASE

I would like to provide feedback on a recent support experience relating to a safety issue with my HomePod mini power adapter.
Firstly, I want to recognise Richard, who was extremely helpful. +353 (21) 425 9200 He listened, understood the seriousness of the situation, and treated the incident with the level of care and professionalism you would expect from Apple. His support was genuinely appreciated.
However, when I called back, the experience was completely different.
The advisor who handled my second call was dismissive, uninterested, and rude. I had taken the time (over 1 hour) to report that an official Apple charger had overheated and scorched — something that could have caused a fire. Instead of treating this as a safety concern, he repeatedly asked, “Do you have any more questions?” even after I explained very clearly that I wasn’t calling with questions, but to report a potential fire hazard.
To make matters worse, the advisor sounded irritated and as though he simply didn’t want to be at work — it being a holiday weekend. His tone made it very clear he wasn’t engaged in the call. He dismissed the situation by saying the product was “five years old,” which is irrelevant in the context of a safety failure. The overall attitude suggested he couldn’t care less about the issue.

I have AppleCare+ which I needed to use as 2 phones needed to be replaced due to damage. Unfortunately there is an issue with Apple payment mechanism (a link they send you to pay over the web). The end result is not being able to have replacement products despite paying for the insurance! On top of this you receive a very unaccommodating representative who pretends to assist but really does nothing to assist except waste your time. Avoid Apple at all costs!

My MagSafe cable stopped functioning after a short period of having purchased my laptop and I assuredly care for my products. Messaged Apple support and was put through to a customer service representative right away who acknowledged the store was a fair distance for me. I was provided with replacement cable in the post and returned the faulty cable with the free return box. Very happy with the service and the swift resolution i received in the matter. Credit to Apple for having implemented this policy.

Case #: 102745383899

I'm still shaking my head trying to understand the mentality with the SENIOR Apple Support Reps.

I've been having problems with my first ever Apple Watch. I do I.T., so I'm pretty good at troubleshooting. There is a problem that seems to be either hardware related or possibly a bug in iOS26 with respect to syncing music from iPhone to iWatch.

I've called in 3 times in 3 weeks, and each senior support rep escalates/submits logs to the Engineers. Then I never hear from anyone again. I have to call back, and escalate and get assigned a new Senior support rep, and they want to redo the work that the last previous rep did (which takes an hour, by the way), and then they submit it, and then I don't hear back (cycle repeats).

When I call in, the newly assigned rep doesn't at all seem surprised by the situation, offers no sympathy and just wants to go through the same motions. (What's that saying about the definition of insanity?)

This last time, I asked if we could escalate this to a manager or supervisor as this vicious cycle can't really be how Apple does things? And they said, nope, can't do that. (Or won't?). They just want to repeat the work and resubmit again.

I'm shocked that Apple's Trust Pilot rating is so low. But having now experienced it first had, 3 times in a row, I totally agree with it.

If they don't replace my watch without wasting any more of my time (recapturing logs that get submitted to nowhere - with no response), I'll never buy another Apple device again.

Humans program tech, we are not perfect so AI will never be as it formolates aquationas based on the information we feed it, its a little like if we feed a baby junk food the child will never reach their full protental.
Apple products will never reach unity while engineers are foreseeing what the perceive the further to be. create tech to problem solve the gaps that we are now discovering with the products. change the insulation on the battery's, lower the motherboard cell rate and use copper to stimulate the energy required - simply physics.
Batteries over heat because the circuit is lacking direction to its capacity at the rate the of current.
Satiability - harmony not exhaustion = burnout - over heating this only creates a poor functioning product and pollutes the earth.
Low thermodynamics and lower frequency is the way forward to unity without separation.
CUSTOMERS take your phone out of your pockets it will make the battery life last longer.

Duolingo offered a free trial. I put an empty card for it just in case. Even though they promised notification before the subscription the renewal happened with no notifications, Also apple took the money from a different account other than the one intended. When I asked for refund they refused for no clear reasons.
It’s also now super difficult to reach an agent even on the communities they probably hired a couple of guys that replies to you in an unbelievable annoying manner highlighting all the points of how is it your fault.
Also even if you reach the agent it’s either they’ll punk you to give them a good review later do nothing or they’ll pretend the line is dropping with no help provided at all

Apple has been charging me for an Apple TV subscription I never made and when I realized it the only allowed me to dispute 1 month of the charges despite that fact it clear I never even used the app. They sent a link for a free trial. I opened it, never subscribed or opened Apple TV again. They just took my money and that’s it….. bastards…..

Been speaking to Apple support for moths they still haven’t sorted out theorem expect you to Elise time and money and do nothing about it Dario from Tom cooks office is theworst to deal with likes to listen to his own voice and has now left a note for customer support not to offer any help so they try and get you off the phone and disconnect the call which is sick taking Advantage of vulnerable customers all Apple
Cares about is the money they make and what the get away with the guy I spoke today didn’t help and wanted me to get off the phone and said it about 4 times even though I said I have been diverted back to the technical department if you want to lose money get trapped and be out of pocket keep buy Apple products otherwise go for another company that has decent staff

I would like to report a serious issue that began after the last two iOS updates (26.01 and 26.1). I am using an iPhone 16 Pro Max, and since installing these updates, several key features have stopped working properly—especially background noise cancellation and certain audio-related functions. These issues have negatively affected the overall performance of the device.

In addition to the technical problems, I also contacted Apple Support to find a solution, but unfortunately, my experience was extremely disappointing. The support agent was unable to provide any effective assistance, and after I politely requested to escalate the call to a higher-level representative, she refused and ended the call on me. This was unexpected and unacceptable, especially coming from a company known for its customer care standards.

At this point, the issue has remained unresolved for two consecutive updates, and I sincerely hope Apple will look into this matter urgently and provide a fix as soon as possible. I’ve always relied on Apple products for their quality and reliability, and I hope this situation will be addressed promptly.

Thank you
+64223004001