Suntransfers.com Reviews 40,150

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its excellent quality from beginning to end. People appreciate the punctuality and friendliness of the drivers, as well as the cleanliness and comfort of the vehicles. Many reviewers emphasize the ease of booking and the clear communication provided by the company, including confirmations and reminders. Consumers also value the reliability of the service, noting that drivers are always on time for both pick-ups and drop-offs. Consumers also appreciate the competitive prices offered. However, opinions on the booking process, location, and contact methods are mixed, with some reviewers expressing uncertainty. Despite these mixed opinions, the overall sentiment remains positive, with many customers expressing their intention to use the company again for future travel needs.

Based on these reviews

Rated 4 out of 5 stars
Invited

Both travels were good in general. Good busses with working AC and working seatbelts. Only annoying thing was that both ways we stopped at a tourist trap where the drivers get either paid or get free... See more

Rated 4 out of 5 stars
Invited

I have used suntransfers on several occasions for my holiday transfers and have always been happy with the price quoted and reliability of service. On this occasion I had two taxis turn up instead of... See more

Rated 4 out of 5 stars
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No major problems.The only slight issue was the hotel i was dropped at,i put the same address in for pick up but had a phone call saying the bus was waiting at bus stop opposite supermarket.Where i wa... See more

Rated 4 out of 5 stars
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Great service and communication via WhatsApp. Both outward and return drivers helpful and friendly. Only one gripe. The driver that picked us up from the airport felt the need to complain he'd been wa... See more

Rated 5 out of 5 stars
Invited

OUTSTANDING SERVICE Booked a private car transfer from Izmir airport to Kusadasi, Turkey (it's an 85km trip one way) Was very pleasantly surprised, was met and greeted at arrivals and leaded t... See more

Rated 3 out of 5 stars
Invited

We has used Suntransfers before in Italy so we used them again in Morocco. The return trip to the airport in Marrakech was fine so no complaint there. However when we arrived at the airport to begin o... See more

Company replied

Rated 5 out of 5 stars
Invited

Driver waiting for us at airport and turned up exactly on time for the return journey to the airport. Transport very spacious and clean and children’s car seats provided as requested. Drivers very... See more

Rated 3 out of 5 stars
Invited

Not easily identifiable who you are on arrival. There was no sign for SUN TRANFERS but there was other signs. After wandering around for ages we eventually found who we needed. We were then left wait... See more

Company replied

Rated 5 out of 5 stars
Invited

We a multiple user of sun transfers . There performance consistently first class , always friendly. The experience is a total package well tried and tested providing on time. Quality cars well maint... See more

Rated 5 out of 5 stars
Invited

Our outbound flight was a little late arriving. Our driver was nowhere to be seen at the agreed meeting place , nor for several minutes. Using the phone link on the details, the call was answered imme... See more

Rated 5 out of 5 stars
Invited

Turmed up on time and curtious in making room for my bike in the luggage hold and secure in transit. Only query is why yhe standard bus service offered from alicante airport doesnt allow bikes as lug... See more

Rated 5 out of 5 stars
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We booked a transfer from Dalaman Airport to Icmeler. We missed the transfer due to problems with our luggage. The company representative sent us on a private transfer, though we had to wait half an h... See more

Rated 5 out of 5 stars
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Cant fault the service, it was truly excellent from start to finish. The desk was easy to find at Mahon airport, the drivers were polite, helpful and smartly dressed, and the cars were both beautiful... See more

Rated 5 out of 5 stars
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Used Suntransfers to get me from Barcelona airport to Calella for Ironman Barcelona. Wanted stress free transfers with suitcases and bike box without having to get trains or share a shuttle. Whil... See more

Rated 5 out of 5 stars
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We have been using Suntransfers for many years now and they are absolutely fantastic, we would never use any other transfer from airport or port to hotel etc. My whole family use them and have recomm... See more

Rated 5 out of 5 stars
Invited

Apart from a short wait for our taxi to arrive, I couldn't fault this service. The vehicle itself was of a high spec with a TV and the option of choosing which type of music you'd like to listen to on... See more

Rated 5 out of 5 stars
Invited

I just returned from an amazing trip to Turkey with seven friends! We were picked up and taken to our destination just as promised, and we received all the details ahead of time, so we knew exactly wh... See more

Rated 5 out of 5 stars
Invited

Have used Suntransfers many time now and will continue to do so . Always use for both airport pick up and drop off. Excellent prices , always on time . The young gentleman on pick up this time was so... See more

Rated 5 out of 5 stars
Invited

I have used sun transfers a few times and everything has worked well. The last time I couldn't find the private transfer driver outside the airport which is always a worry especially late on a Saturda... See more

Rated 5 out of 5 stars
Invited

Patrick McMahon was outstanding! He greeted us at the airport with a warm welcome, assisted with luggage and we shared a great conversation on the way. He introduced us to Hurling and suggested we wa... See more

Rated 5 out of 5 stars

Use this company a lot when going on holiday. Extremely efficient. Picked up swiftly on arrival and taken to our hotel. Driver was really friendly and explained about Croatia which was really interes... See more

Rated 5 out of 5 stars
Invited

Booking covered a return trip from Malaga to a private appartment not a listed hotel so process was slightly more complex and was revised twice until the location was clearly identified. Pr... See more

Rated 5 out of 5 stars
Invited

Everything went smoothly. Driver there when landed. On the return, he was on time as well. Resort directed him to park off to the side when we were there waiting. Despite that he was very pleasant eve... See more

Rated 4 out of 5 stars
Invited

When we arrived in Lanzarote we were held up going through security, therefore delayed getting to the transport desk, the lady gave me a map with no 52 on it, l said bus no 52 she said yes, at the sa... See more

Rated 5 out of 5 stars
Invited

Both of our pick ups ran smoothly on time with good pleasant drivers. We have used Sun Transfers a few times in Paphos at competitive prices. However at other destinations we use regular Tenerife &... See more

Rated 5 out of 5 stars
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Brilliant service from start to finish, I’ve used Suntransfers for two years running and will for many more trips. Great communication very reliable and value for money. Drivers are always on time, de... See more

Rated 5 out of 5 stars
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Adrian was very polite and helpful. Vehicle was clean and as specified. Seamless transfer from airport to hotel and then waited for us whilst we dropped our bags before heading to town. Perfect

Rated 5 out of 5 stars
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Pick up point airport was easy to find. Driver was waiting with clear name shield. Nice driver and very representative. Nearest drop off point possible to hotel. Pickup from hotel again very punctual!... See more

Rated 5 out of 5 stars
Invited

This was my first time using Suntransfers on holiday and I must say what a excellent experience we had from airport to hotel and from hotel back to airport. Both drivers on time and text me to say wai... See more

Rated 4 out of 5 stars
Invited

Booking online was simple. Communication excellent. Our first transfer was smooth - driver texted us the day before and on the day so we found him easily and the transfer was good. Transfer home our... See more

Rated 5 out of 5 stars
Invited

Sun Transfers & its’ wonderful employees go above and beyond their required duties. Both of the women that helped me were absolutely fabulous. They were extremely gracious, courteous and helpful. I w... See more

Rated 5 out of 5 stars
Invited

Always on time with great communication as soon as flight has landed. Never had an issue with pick up either. Drivers are polite and vehicles clean and very comfortable.

Rated 5 out of 5 stars
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Used the service in Nice and needed to collect keys on the way to an Airbnb we were renting. The process was easy and on arrival we had a text confirming our taxi as well as written instructions. The... See more

Rated 5 out of 5 stars
Invited

Easy to book and pay. Good communication on pick ups. We were staying in an apartment so had to choose a nearby hotel for our drop off - a little difficult to find one for booking at home when you don... See more

Rated 5 out of 5 stars
Invited

Great trip both on arrival and at departure. The buses were clean and the drivers very helpfull. The drop-off/pick-up point were based os hotel drop-down list... This list needs to be extended as we... See more

Rated 5 out of 5 stars

The process was smooth. A car was waiting on arrival and a car was at our return pick up exactly on time. The drivers were both pleasant and amiable. The car luxurious and air conditioned. All togethe... See more

Rated 5 out of 5 stars
Invited

My driver was waiting in Arrivals displaying my name on a card, my wife and I were showing to our impressive vehicle and luggage took off us and put into boot and we were on our way to our Hotel in ji... See more

Rated 4 out of 5 stars
Invited

On booking, instruction for meeting upon arrival given.This has been changed upon arrival, in majorca 2024 may;and amsterdam,30th September 2025. resulting in difficulty finding waiting taxi.custom... See more

Rated 5 out of 5 stars
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Excellent communication before date of travel and on the day of travel. On the day of our return trip the main motorway to the airport was closed due to a major crash. Our driver went above and bey... See more

Rated 5 out of 5 stars
Invited

Really good transfer from airport to hotel, the return was a little different as the bus overheated going up hill. After a little while and a water top up we were on our way again. Definitely recommen... See more

Rated 5 out of 5 stars
Invited

On arrival driver was at the meeting point designated no delays and straight to our hotel. Driver cout helpful with luggage. Our return trip Driver bang on time again helpful with luggage and courteo... See more

Rated 5 out of 5 stars
Invited

Excellent service. My transfer was in a minibus. Only dropped off one other couple so transfer was quick. Driver was helpful loading cases etc. I received a text 24 hours before pick up to go back... See more

Rated 3 out of 5 stars
Invited

When we arrived at our destination airport we were expecting to get on a shuttle bus. We actually had to wait 90 mins and was put on a coach with longer transfer time not happy 😡

Company replied

Rated 5 out of 5 stars
Invited

Booked a transfer from Lanzarote airport to our resort in Puerto del Carmen. Very easy to find our driver and vehicle. Smooth process. Return trip equally as smooth. Will have no problem using them ag... See more

Rated 5 out of 5 stars
Invited

Booking is easy, the company sends a reminder message the day before the transfer. The drivers turn up on time in a comfortable, clean vehicle and have never let us down.

Rated 4 out of 5 stars
Invited

Driver was on time and professional. However, I had hoped for a private car not a mini van as I have mobility issues and find accessing a van very difficult. I sent a text to request a car but this st... See more

Rated 5 out of 5 stars
Invited

Very good pick up from Alicante airport and a lovely helpful driver. Great pickup from our apartment to Alicante but unfortunately the driver couldn’t speak a word of English so it was hard.

Rated 4 out of 5 stars
Invited

Picked up on time returning to airport. But trip from airport to hotel was frustrating taking to long, going to single drop obscure stops

Rated 5 out of 5 stars
Invited

Easy online booking with an immediate response. Received an email and text messages to confirm booking and informed of pick up time 24 hours in advance. Highly recommended.

Rated 5 out of 5 stars
Invited

Would highly recommend if you want to do a private transfer. Drivers very polite and helpful. Will definitely be using this service again

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Company details

  1. Taxi Service

Written by the company

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Best Price Guarantee

We make sure we offer you the best prices and will beat any comparable offer

Our best price guarantee is subject to the terms and conditions set out on our Best Price Guarantee claim form.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

40K reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Invited

Poor customer service

Until my last trip, I was very happy with Suntransfers. But when the first problem occurred, I experienced extremely poor customer service. I needed to change the pickup time for my partner because, for some reason, she received a voucher with a later pickup time than mine, and she would not have made it to the plane.
I contacted your support via WhatsApp, and your agent named Gilbert, despite my polite approach, was unwilling to help and even warned me not to ask the bus driver. As a result, I had to buy a transfer for her from another company for 30 euros.
Later, my girlfriend somehow managed to change her pickup time by contacting your website directly. However, the money had already been paid, and the bus was half empty. So it was only the laziness and unwillingness to help from your employee that cost us stress, money, and time.

October 11, 2025
Suntransfers.com logo

Reply from Suntransfers.com

Dear Martin,

We want to express our gratitude for taking the time to share your thoughts following your recent transfer with us.

At Suntransfers, we are dedicated to providing exceptional customer service, and your feedback plays a crucial role in helping us achieve that goal.

We're truly sorry to learn that your recent experience with us fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your review has been promptly forwarded to the relevant department to ensure that our team continues to uphold our high customer service standards.

Thank you once again for your valuable feedback, and we hope for the opportunity to serve you better in the future.

Warm regards

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars
Invited

So easy to book online

So easy to book online, and value for money, even though our flight was delayed, our driver was waiting in the area they said he would be, he was very polite , vehicle was new and clean , would definitely use again.

October 11, 2025
Rated 2 out of 5 stars
Invited

Very disappointed this time,

Used Suntransfers few years ago in Santiago, service was very good. Very disappointed this time,
Driver said that he was awaiting since 7.0pm how that could’ve happened when I haven’t board plane from LA until 8.0pm. Your been notified by me that my flight been delayed by 3 hours. Must’ve been lack of communication between yourself and your driver. I was waiting for him at least 15 minutes in front at arrival gate door 8, Seattle airport looking for him. Driver message me that he is a waiting for me, he must have been waiting in the car, car parking station. Instead, he should have been waiting for me with my name, in front at arrival gate in Seattle, as I been told. Finally I received phone call from driver, I told him that I was awaiting for him in front to be picked up, instead him coming with the car to pick me up, he’s just came took my suitcase and said we have to go to the car in parking station level 3, When I questioned him why he didn’t come with the car, he’d said that he couldn’t wait, would be booked by police. We have to walk to parking station level 3, this was 11.25 pm. we went up then we have to go down he just kept walking with my suitcase. I kept asking where was his car, he just kept walking and I’m getting more and more nervous. Finally arrived to the car parking station at level 3, at 11.25pm very long walk and very stressful for me with the driver/stranger to me that I don’t know nothing about. Having already been travelling for past 24 hours, didn’t need extra stress. When arrived at the hotel driver took my case out of the car and just left it outside hotel and walked away without saying anything to me. I paid premium price sum of $ 248 for the private pickup because was late at night, all I got nightmare. I wouldn’t bee using your service again .
Anna from Australia 9 October 2025.

October 10, 2025
Suntransfers.com logo

Reply from Suntransfers.com

Dear Anna,

We want to express our gratitude for taking the time to share your recent experience with us through your review.

We are truly sorry for the inconvenience and frustration you faced with our transfer service. Your comfort and satisfaction are our top priorities.

We kindly encourage you to contact us at info@suntransfers.com if you haven't already, as this will enable us to conduct a comprehensive follow-up regarding your experience.

Once again, we apologize for not meeting your expectations during your transfer experience this time.

Best regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars
Invited

Everything went smoothly

Everything went smoothly. Driver there when landed. On the return, he was on time as well. Resort directed him to park off to the side when we were there waiting. Despite that he was very pleasant even though he had to wait, really for nothing since we were there. Definitely make sure the resort doesn’t mess up your transport like ours. Also, we needed to make a change to reservation without any hassle or added charge.

October 4, 2025
Rated 1 out of 5 stars
Invited

Never again!

At arrival I had to wait over 1 hour for the transfer (local shuttle provider waited for another family).
On the way back I've been informed that in contract agreed pick-up time has been changed from 19:45 to 17:10. That means, I'd have to wait more than 5 hours at airport. I rejected. In two days there were discussions with 4 different employees. Finally they offered to provide agreed service at 19:45 with another service provider but at my expences. I had to take a taxi to the airport on my own. This expenses have not been reimbursed by suntransfers. Poor service.
I've been more then 17 times in Turkey. Always took the 724transfer.com. On time and reliable. I regret have booked suntrasnsfers.com this time. By the and of the day I had to pay much more...

October 10, 2025
Suntransfers.com logo

Reply from Suntransfers.com

Dear Vic,

We genuinely appreciate that you took the time to evaluate us.

Our main focus is on delivering positive transfer experiences and we regret to hear that we failed to do so this time. Your review has been shared with the relevant department to help us continue improving our services.

It is our sincerest hope that you will give us a second opportunity so that we can restore your trust.

Kind regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars
Invited

Very good communication

Very good communication - kept updated all the way through including a nice video on how to find them - An absolute pleasure to deal with

October 10, 2025
Rated 1 out of 5 stars
Invited

Booking for 4 people left 2 of us we…

Booking for 4 people left 2 of us we had to pay £105 euros to get the airport from benidorm to alicante then the lady rang 1 hour later saying your bus is waiting for you

October 9, 2025
Suntransfers.com logo

Reply from Suntransfers.com

Dear Joanne,

Thank you for taking the time to share your feedback.

We’re sorry to hear about the difficulties you encountered on your recent transfer.

After reviewing your booking details, we can confirm that this booking was made for only 2 passengers in a shared transfer. We regret any inconvenience caused when you had to arrange alternative transport.

Kind regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars
Invited

late, but comfortable

We booked a transfer from Dalaman Airport to Icmeler. We missed the transfer due to problems with our luggage. The company representative sent us on a private transfer, though we had to wait half an hour. The ride was comfortable for two. There was Wi-Fi, water, and cookies.

October 10, 2025
Rated 5 out of 5 stars
Invited

Lanzarote Airport pick-up and return journey

Driver waiting for us at airport and turned up exactly on time for the return journey to the airport. Transport very spacious and clean and children’s car seats provided as requested. Drivers very helpful packing and unpacking luggage and very courteous.
Well done and we will use Suntransfers again.

September 21, 2025
Rated 2 out of 5 stars
Invited

Not quite what I was expecting

The booking process was easy and the communication prior to travel was excellent. However, when we arrived the driver was not there waiting which just adds a bit of stress and I had to call him! when you have paid for a so called exec hire I felt disappointed. Also the standard of vehicle was not what I was expecting as paid extra for a nicer car and we got and old 3 series which was just rough. I Won’t use you again as a result as could have got better from other companies so hope this feedback

October 10, 2025
Suntransfers.com logo

Reply from Suntransfers.com

Dear Bill,

Thank you for taking the time to leave a review.

We want to express our apologies for the inconvenience you encountered.

We completely understand how frustrating it can be when your transfer service doesn't go as expected. This is not the level of service we strive for.

Your feedback is important to us, and we would appreciate it if you could contact us at info@suntransfers.com if you haven't already. This way, we can conduct a detailed follow-up on your experience.

Once again, we are sorry the inconvenience you experienced, and hope to have the opportunity to provide you with a better transfer experience in the future.

Best regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars
Invited

OUTSTANDING SERVICE

OUTSTANDING SERVICE
Booked a private car transfer from Izmir airport to Kusadasi, Turkey
(it's an 85km trip one way)
Was very pleasantly surprised, was met and greeted at arrivals and leaded to the car, beautiful black Mercedes minibus, felt very vip.
Really liked is, so booked the same service for the return transfer.
Refreshments and wifi were provided, very polite drivers, beautiful clean cars.
Quick and on time.
Could definitely recommend this company.
Thank you, Suntransfers!))

October 10, 2025

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