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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the smooth and quick process of selling their iPhones, with many highlighting the user-friendly website and hassle-free service. People mention that Swappie sends a packaging kit with clear instructions, making the entire process straightforward. Consumers are pleased with the prompt delivery, pristine condition of the purchased phones, and the accurate assessment of their devices. The fast payment and excellent customer service are frequently praised. Reviewers also appreciate the fair prices offered for their old phones and the overall ease of the transaction. Many customers express satisfaction with the quality of refurbished phones, noting they arrive in excellent condition and function perfectly. The company's commitment to sustainability and making technology accessible is also valued by reviewers.

Based on these reviews

Rated 4 out of 5 stars

I don't recommend buying a phone from this company. My order still hasn't shipped. I placed my order on November 17th. After contacting support multiple times, they couldn't explain what happened... See more

Company replied

Rated 4 out of 5 stars
Verified

A friend recommended swappie to me and I have no complaints. Online quote matched what I got for my iPhone 13 Pro 256GB which was more than my local used tech shops would give me or Facebook Marketpl... See more

Company replied

Rated 4 out of 5 stars
Verified

Process is very easier to sell and get the device price. I sold my unused iPhone SE 2020. However, profit margin is very high on Swappie. It can be improved. If I try to buy same phone in same con... See more

Company replied

Rated 5 out of 5 stars
Verified

Sold an old iPhone through Swappie and its super easy. Fill in some details, get a quote and send the phone to them with a prepaid label. The quote given was what I got so no issues. Just a little ti... See more

Rated 5 out of 5 stars
Verified

This was my first time using Swappie and I will definitely use them again. I was selling my iPhone. Packaging and label to send phone were delivered to me. I was able to arrange for the phone to be co... See more

Rated 5 out of 5 stars
Verified

First time buying a I phone from swappie, recommended from work colleagues, I purchased the premium plus I phone 13, it was in mint condition with a new battery, like a brand new phone. My son will be... See more

Rated 5 out of 5 stars

I sold my iPhone 15 to swappie and the experience was really smooth and pleasant! My phone was not used (no defects or scratches). They did pay the value estimated and didn’t give me any hard time. Th... See more

Rated 5 out of 5 stars

signori devo rivedere la mia recensione, ho avuto modo di chiarire grazie a Luca operatore del sevizio clienti che mi ha supportato in italiano e mi ha aiuto passo passo. Ho ricevuto il telefono ve... See more

Company replied

Rated 3 out of 5 stars

They made wrong invoice and customer care wasn’t able to minor change. They swapped billing and shipping addresses and claimed they can’t change it because of a security reasons. When I asked about wh... See more

Company replied

Rated 5 out of 5 stars

I am so happy that Swappie exists! ❤️ This is the second time I am buying a phone from them. The first one was a long time ago when I purchased my first ever phone bought by my own means, IPhone 6S,... See more

Company replied

Rated 5 out of 5 stars
Verified

The process from in putting the details for the phone, to the money being transferred was easy and straight forward. The online updates let you track exactly what part of the process the phone is in.... See more

Rated 5 out of 5 stars
Verified

Great product iPhone 15 Pro. Fantastic screen. I updated to latest IOs 26.1. Moved from Android Samsung. As new at a great price. Top clear case. Quick delivery well packaged. Highly recommended.

Rated 5 out of 5 stars
Verified

2nd time selling iPhone to swappie and process is easy and quick. Swappie send Shipping box and label to make process even easier and payment was received within 48hrs of swappie confirming value agr... See more

Rated 5 out of 5 stars
Verified

Swappie is insane! Everything went to smoothly that I almost couldn’t believe it! Send them my iPhone, received it the next day and the following day the money was already in my bank account! Absol... See more

Rated 5 out of 5 stars
Verified

Very prompt delivery the purchase was in pristine condition and phone arrived in a fabulous book cover presentation. Very very happy with product and cannot fault it in anyway. A top professional... See more

Rated 5 out of 5 stars
Verified

It's always great doing business with Swappie, especially the way you buy your phone and pay the best price compared to the local market. I am 100% satisfied with the Swappie and recommend it to all... See more

Rated 5 out of 5 stars

I ordered a refurbished phone. Everything went fine and I recieved it within a reasonable period of time. I made a mistake with choosing an adapter. They are prepared to send me the correct adapter o... See more

Rated 5 out of 5 stars

Sold my phone on Swappie, quick, no frills, easy to follow, free shipping, they pay exactly the estimated amount, money came fast. Highlight recommended !

Rated 5 out of 5 stars
Verified

Perfect website to sell your IPhone at the best price. Also, starting from filling all the details about the phone, then packing , tracking and till getting paid was user-friendly.

Rated 5 out of 5 stars
Verified

The experience was great. Sold my iphone 15 pro max. They sent the box to send the phone across to them. Proper parcel packet was available, post was paid. Inspection took a day and instantly money ca... See more

Rated 5 out of 5 stars
Verified

Great experience overall, fast , correct, in contact all the time, what more could you ask for ! Best price given for a device , highly recommended

Rated 5 out of 5 stars
Verified

I loved the ease with which I was able to complete my purchase. The price is a fair price for the phone and when it arrived it was exactly as described. I was very impressed with the speed of service.... See more

Rated 5 out of 5 stars
Verified

Quick and easy The service and communication via email and sms accessible and easy, satisfied with the price for the product Thank you Recommended Greetings Natalia

Rated 5 out of 5 stars
Verified

Easy way to sell your phone, reliable analysis price + you get the money compared to getting credits.

Rated 5 out of 5 stars
Verified

Everything went smoothly — the product selection, additional service, payment, and delivery were all at a high level, and everything met my expectations

Rated 5 out of 5 stars
Verified

Very happy with swappie. Everything went smoothly. Once you describe your phone accurately it’s all good. Thank you.

Rated 5 out of 5 stars
Verified

Swappi provides refurbished phones of excellent quality and a service that is second to none

Rated 5 out of 5 stars
Verified

Nice and easy. Choose the condition of your phone, wait for the shipping box they send you, pack it and wait. Boom money is in the bank account a few days later!!!

Rated 5 out of 5 stars
Verified

Bought the phone for my husband’s Christmas present. Looks lovely. Very pleased with it colour .

Rated 5 out of 5 stars
Verified

Excellent service. Very prompt inspection. Received the money into my account super quick!

Rated 5 out of 5 stars
Verified

So easy on honest assessment of my phone sale. You’re always guaranteed to be honest assessment if product is as described to your Get your full payment, can’t ask for more.

Rated 5 out of 5 stars
Verified

"I recently made a mistake when ordering my iPhone 15 I ordered a iphone 15pro case instead of an iPhone 15 case. It was entirely my fault, but I was a bit annoyed. Swappy didn't think it was we... See more

Rated 5 out of 5 stars
Verified

After three phones bought and one sold I can only say I am more than happy with the services provided. The old iPhones get a second chance and small European companies can gain something too not onl... See more

Rated 5 out of 5 stars
Verified

I have found the experience of dealing with Swappie.ie to be brilliant. From the initial assessment online of the possible value of my phone to them sending me the package to put the phone into and la... See more

Rated 5 out of 5 stars
Verified

I handed over my phone on November 19th and was paid on November 27 already. I opted for handing it over in a shop instead of shipping it myself; which made the whole process easier. They paid what th... See more

Rated 5 out of 5 stars

Excellent services, very quick; customer services on point; will trust them again and definitely recommend Swappie

Rated 5 out of 5 stars

My iPhone 14 is pefect in Excellent condition, very minor if any scratches and imperfections. Display for an instance was brand new. Originally from Japanese market, no restrictions in Europe. Very cl... See more

Rated 5 out of 5 stars
Verified

Hassle free experience! Everything super smooth! I sold 2 phones

Rated 5 out of 5 stars
Verified

Easy, correct product evaluation, fast payment! I highly recommend! Excellent service.

Rated 5 out of 5 stars
Verified

⭐️⭐️⭐️⭐️⭐️ Great service, quick payment, hassle-free process I sold my old iPhone 16 Pro Max to Swappie and the whole process was smooth from start to finish. They sent me a packaging kit with clear... See more

Rated 5 out of 5 stars

just wanted to let you know about my experience with Swappie, since you were considering it too. I deliberately chose Swappie because they really offer security and support when buying a refurbishe... See more

Rated 5 out of 5 stars
Verified

everything went well, I received a package from them for the safe delivery of the phone, the phone arrived quickly, it was verified and I received the amount in my bank account. I had problems with th... See more

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Company details

  1. Cell Phone Store

Written by the company

A leading company in the Nordics that buy and sell refurbished iPhones with more than 1 million satisfied customers across Europe. You can order comfortably from home and receive your device in 1-3 working days. We provide a free warranty on all our devices. You will also have the possibility to return the device within 14 days from the date of receipt if for any reason you are not satisfied with your purchase.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

60K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

very clear what to do

very clear what to do, well laid what happens next, a fair offer and quick turnaround.
I had a query after it was all done and responses were immediate.

December 1, 2025
Rated 3 out of 5 stars

I ordered the iPhone 15 plus along with…

I ordered the iPhone 15 plus along with another iPhone 11 pro max for my mam. Both in ‘excellent’ condition. The 11 pro was perfect but mine, the 15 plus had far to noticeable scratches for ‘excellent’ conditions for the price

December 8, 2025
Unprompted review
Swappie logo

Reply from Swappie


Hi Cheyenne,

We are sorry to hear that you experienced these inconveniences.

If you are not already in contact with our Customer Service, please feel free to get in touch with us via mail at info@swappie.com

Please do not hesitate to let us know if we can assist you further and wish you a lovely day

Rated 2 out of 5 stars

Very disappointing

Very disappointed with the quality of my phone! I have it just over a year!
Phone was not good quality!
it’s been difficult for the person I’m calling to hear me! Battery I requested was supposed to be new,, company say it is but battery did not last like a new one ever within 6 months phone had major problems..
It’s disheartening as I don’t think I would trust this company again!

December 7, 2025
Unprompted review
Swappie logo

Reply from Swappie

Hi Ann,

We deeply regret that your experience with Swappie did not unfold as we had hoped.

Considering the warranty has expired we might not be able to offer further help, but please if you have any further questions, I recommend reaching out to our customer service through our Help Center.

We are constantly striving to improve ourselves and are very grateful for your feedback.

Best regards,
The Swappie Team.


Rated 1 out of 5 stars

★☆☆☆☆ Extremely Disappointed

★☆☆☆☆ Extremely Disappointed — Product Not as Advertised & Poor Resolution

I ordered a Premium Series iPhone from Swappie, which they advertise as “as new” with no signs of wear or prior use. Unfortunately, the phone I received had several scratches and visible dirt — nowhere near the condition described on their website.

I contacted customer service with a reasonable request: since the same model was now priced lower, I asked them to send me a return label and place a new order at the updated price on the same day I returned the phone. This would have avoided unnecessary delays and ensured I received a device that actually matched the Premium standard.

Despite explaining the situation clearly, Swappie refused to place the new order immediately and did not offer a practical solution. Instead, I was left with the hassle of returning a product that should never have passed their “as new” quality check in the first place.

I genuinely liked Swappie’s mission and wanted to support the company, but this experience has been disappointing, time-consuming, and far from what they advertise. Sadly, I cannot recommend them based on this experience.

December 5, 2025
Unprompted review
Swappie logo

Reply from Swappie

Hi Immanuel,

We deeply regret that your experience with Swappie did not unfold as we had hoped.

We apologize for what happened, but due to security e logistic reasons we cannot create orders on behalf of customers, nor can we send replacement device or refunds before receiving the device back.

We are truly sorry if this ended up impacting your experience with us.

If you have any further questions, I recommend reaching out to our customer service through our Help Center.

We aim to provide a positive experience with our sales service and are ready to address any additional questions or comments you may have.

We are constantly striving to improve ourselves and are very grateful for your feedback.

Best regards,
The Swappie Team.


Rated 5 out of 5 stars
Verified

Easy Process

Sold an old iPhone through Swappie and its super easy. Fill in some details, get a quote and send the phone to them with a prepaid label.
The quote given was what I got so no issues. Just a little time to wait between shipping and delivery but received notifications along the way.

November 29, 2025
Rated 1 out of 5 stars

No more. Been buying from Swappie for several…

Been buying from Swappie for several years but time and again they send a phone that doesn't work. To top it off, this last time, customer service was dishonest about the refund timeframe. I will not buy from here again. It is not worth spending hours on troubleshooting a phone that is supposed to work. That is Swappie's job. If you value your time, buy elsewhere .

November 22, 2025
Unprompted review
Swappie logo

Reply from Swappie

Hi Anja,

We apologize for any inconvenience you've experienced.

Unfortunately, we are unable to link this incident to a transaction with the information we have received from your review. I would kindly recommend contacting our customer service through our Help Center to receive all the assistance needed.

Please feel free to let us know if you need any help and we wish you a lovely day.

Kind regards,
The Swappie Team



Rated 1 out of 5 stars

Purchased an iPhone from Swappie…

Purchased an iPhone from Swappie advertised with a “new battery” and 100% battery health. Within days the phone showed extreme battery drain, dropping large percentages within minutes even in Airplane Mode. At one point the battery percentage even displayed 107%, which is technically impossible and indicates a serious hardware defect.
This was already my second defective iPhone from Swappie. Earlier this year I also went through a long and frustrating repair process that ended in a refund only after repeated contact. I therefore had high expectations this time — which were again completely disappointed.
Customer service was rigid and offered only symbolic compensation (€10–€20) despite the repeated failures, stress, time loss and financial disadvantage (I also lost my Black Friday deal). When I asked for escalation, I was effectively told to take a refund and buy elsewhere.
Based on two failed devices and poor after-sales handling, I cannot recommend Swappie. Unreliable quality control and inadequate customer support.

December 5, 2025
Unprompted review
Swappie logo

Reply from Swappie

Hi MvM,

Thank you for providing this detailed and important feedback. I am truly sorry and regretful that your experience resulted in receiving a second defective iPhone from us. I sincerely apologize for the stress and frustration this situation has caused you. We certainly did not meet your expectations or our quality goals this time.

I am troubled to hear that our Customer Service felt rigid, that the compensation seemed symbolic (considering the loss of your Black Friday deal), and that you felt steered elsewhere when seeking resolution. This is not reflective of the service we aim to provide.

We take your feedback regarding quality control and after-sales handling very seriously and will immediately use your insights to improve our processes.

I apologize sincerely for the difficulty you faced. If you require any final assistance regarding your refund or resolution, please feel free to reach out to us directly.

Best regards,
The Swappie Team.


Rated 1 out of 5 stars

I got scammed!!

I got scammed!!! I sent my phone to them and package got lost in the mail - Guess what - no refund nothing. My phone got lost!!!! I lost my phone because of you...

December 4, 2025
Unprompted review
Swappie logo

Reply from Swappie

Hi,

We are very sorry to hear that you feel you were scammed and that your phone was lost in the mail during transit. We understand that losing your device and not receiving compensation is an extremely distressing and frustrating situation.

Unfortunately, we do not have enough information in this review to locate your specific case in our system.

We urge you to contact our customer service immediately with your tracking number, shipping receipt, and any order details so we can investigate the status of the lost package and determine the correct next steps.

You can reach us through our help center or directly by email at info@swappie.com.

Kind regards, The Swappie Team

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