I don't recommend buying a phone from this company. My order still hasn't shipped. I placed my order on November 17th. After contacting support multiple times, they couldn't explain what happened... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
A friend recommended swappie to me and I have no complaints. Online quote matched what I got for my iPhone 13 Pro 256GB which was more than my local used tech shops would give me or Facebook Marketpl... See more
Company replied
Verified
Process is very easier to sell and get the device price. I sold my unused iPhone SE 2020. However, profit margin is very high on Swappie. It can be improved. If I try to buy same phone in same con... See more
Company replied
Verified
Sold an old iPhone through Swappie and its super easy. Fill in some details, get a quote and send the phone to them with a prepaid label. The quote given was what I got so no issues. Just a little ti... See more
Verified
This was my first time using Swappie and I will definitely use them again. I was selling my iPhone. Packaging and label to send phone were delivered to me. I was able to arrange for the phone to be co... See more
Verified
First time buying a I phone from swappie, recommended from work colleagues, I purchased the premium plus I phone 13, it was in mint condition with a new battery, like a brand new phone. My son will be... See more
I sold my iPhone 15 to swappie and the experience was really smooth and pleasant! My phone was not used (no defects or scratches). They did pay the value estimated and didn’t give me any hard time. Th... See more
signori devo rivedere la mia recensione, ho avuto modo di chiarire grazie a Luca operatore del sevizio clienti che mi ha supportato in italiano e mi ha aiuto passo passo. Ho ricevuto il telefono ve... See more
Company replied
They made wrong invoice and customer care wasn’t able to minor change. They swapped billing and shipping addresses and claimed they can’t change it because of a security reasons. When I asked about wh... See more
Company replied
I am so happy that Swappie exists! ❤️ This is the second time I am buying a phone from them. The first one was a long time ago when I purchased my first ever phone bought by my own means, IPhone 6S,... See more
Company replied
Verified
The process from in putting the details for the phone, to the money being transferred was easy and straight forward. The online updates let you track exactly what part of the process the phone is in.... See more
Verified
Great product iPhone 15 Pro. Fantastic screen. I updated to latest IOs 26.1. Moved from Android Samsung. As new at a great price. Top clear case. Quick delivery well packaged. Highly recommended.
Verified
2nd time selling iPhone to swappie and process is easy and quick. Swappie send Shipping box and label to make process even easier and payment was received within 48hrs of swappie confirming value agr... See more
Verified
Swappie is insane! Everything went to smoothly that I almost couldn’t believe it! Send them my iPhone, received it the next day and the following day the money was already in my bank account! Absol... See more
Verified
Very prompt delivery the purchase was in pristine condition and phone arrived in a fabulous book cover presentation. Very very happy with product and cannot fault it in anyway. A top professional... See more
Verified
It's always great doing business with Swappie, especially the way you buy your phone and pay the best price compared to the local market. I am 100% satisfied with the Swappie and recommend it to all... See more
I ordered a refurbished phone. Everything went fine and I recieved it within a reasonable period of time. I made a mistake with choosing an adapter. They are prepared to send me the correct adapter o... See more
Sold my phone on Swappie, quick, no frills, easy to follow, free shipping, they pay exactly the estimated amount, money came fast. Highlight recommended !
Verified
Perfect website to sell your IPhone at the best price. Also, starting from filling all the details about the phone, then packing , tracking and till getting paid was user-friendly.
Verified
The experience was great. Sold my iphone 15 pro max. They sent the box to send the phone across to them. Proper parcel packet was available, post was paid. Inspection took a day and instantly money ca... See more
Verified
Great experience overall, fast , correct, in contact all the time, what more could you ask for ! Best price given for a device , highly recommended
Verified
I loved the ease with which I was able to complete my purchase. The price is a fair price for the phone and when it arrived it was exactly as described. I was very impressed with the speed of service.... See more
Verified
Quick and easy The service and communication via email and sms accessible and easy, satisfied with the price for the product Thank you Recommended Greetings Natalia
Verified
Easy way to sell your phone, reliable analysis price + you get the money compared to getting credits.
Verified
Everything went smoothly — the product selection, additional service, payment, and delivery were all at a high level, and everything met my expectations
Verified
Very happy with swappie. Everything went smoothly. Once you describe your phone accurately it’s all good. Thank you.
Verified
Sold my iphone 16 - best price and very professional throughout the process.
Verified
Swappi provides refurbished phones of excellent quality and a service that is second to none
Verified
Nice and easy. Choose the condition of your phone, wait for the shipping box they send you, pack it and wait. Boom money is in the bank account a few days later!!!
Verified
Bought the phone for my husband’s Christmas present. Looks lovely. Very pleased with it colour .
Verified
Excellent service. Very prompt inspection. Received the money into my account super quick!
Verified
Super easy to sell my phone! Would highly recommend
Verified
From start to finish every step was perfect thank you.
Verified
The phone I got was a really beautiful phone.
Verified
Very good communication, simple and fast.
Verified
So easy on honest assessment of my phone sale. You’re always guaranteed to be honest assessment if product is as described to your Get your full payment, can’t ask for more.
Verified
"I recently made a mistake when ordering my iPhone 15 I ordered a iphone 15pro case instead of an iPhone 15 case. It was entirely my fault, but I was a bit annoyed. Swappy didn't think it was we... See more
Verified
After three phones bought and one sold I can only say I am more than happy with the services provided. The old iPhones get a second chance and small European companies can gain something too not onl... See more
Verified
I have found the experience of dealing with Swappie.ie to be brilliant. From the initial assessment online of the possible value of my phone to them sending me the package to put the phone into and la... See more
Verified
I handed over my phone on November 19th and was paid on November 27 already. I opted for handing it over in a shop instead of shipping it myself; which made the whole process easier. They paid what th... See more
Excellent services, very quick; customer services on point; will trust them again and definitely recommend Swappie
My iPhone 14 is pefect in Excellent condition, very minor if any scratches and imperfections. Display for an instance was brand new. Originally from Japanese market, no restrictions in Europe. Very cl... See more
Verified
Hassle free experience! Everything super smooth! I sold 2 phones
Verified
You are the best! You exceeded all expectations! Keep up the good work!
Verified
Easy, correct product evaluation, fast payment! I highly recommend! Excellent service.
Verified
⭐️⭐️⭐️⭐️⭐️ Great service, quick payment, hassle-free process I sold my old iPhone 16 Pro Max to Swappie and the whole process was smooth from start to finish. They sent me a packaging kit with clear... See more
just wanted to let you know about my experience with Swappie, since you were considering it too. I deliberately chose Swappie because they really offer security and support when buying a refurbishe... See more
Verified
everything went well, I received a package from them for the safe delivery of the phone, the phone arrived quickly, it was verified and I received the amount in my bank account. I had problems with th... See more
Company details
Written by the company
A leading company in the Nordics that buy and sell refurbished iPhones with more than 1 million satisfied customers across Europe. You can order comfortably from home and receive your device in 1-3 working days. We provide a free warranty on all our devices. You will also have the possibility to return the device within 14 days from the date of receipt if for any reason you are not satisfied with your purchase.
Contact info
Finland
- swappie.com
4.3
Excellent
60K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Easy way to sell your phone
Easy way to sell your phone, reliable analysis price + you get the money compared to getting credits.
November 14, 2025
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Faulty product and pointless support
Bought a phone with a "new and replaecd battery" label, phone started showing problems after a few weeks so the battery was most definately not new or proper, support is free which is why I'm giving a second star, but factory reset has to be done so even if they offer replacement or support for the phone all the data is lost. Would not recommend.
November 20, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about the issues you experienced with the battery of your phone and the inconvenience caused by the necessary factory reset. We understand how frustrating it is when a device starts showing faults so soon after purchase.
We apologize for the fault in the product. If any help is needed, please contact our customer support. You do not need to lose data as we provide instructions on how to back it up before any repair or factory reset is performed.
Should you wish for further clarification regarding the warranty process or need assistance with your device, please do not hesitate to contact us via our help center or directly by email at info@swappie.com.
Kind regards, The Swappie Team
Verified
Sold my IPhone 15 to Swappie
I sold my iPhone 15 to swappie and the experience was really smooth and pleasant! My phone was not used (no defects or scratches). They did pay the value estimated and didn’t give me any hard time. They money reflected in my account 2 days after receiving the payment confirmation. Thank you!
November 17, 2025
Unprompted review
I had a very disappointing experience
I had a very disappointing experience with Swappie. I bought an iPhone 13 Pro Max and paid extra for a “new battery.” As soon as I turned on the phone, I received an important battery message saying the battery could not be verified as genuine. This happens when a third-party battery is installed, and Swappie never clearly informed me that this warning would appear.
When I tried to return the phone, the process was extremely frustrating. The PostNord agent required a QR code for the return, but Swappie only provides a printed PDF label. Their return system is outdated, difficult to use, and caused me a lot of inconvenience. I was already at the store ready to send the package, and customer support simply told me they cannot generate a QR code and suggested going to a library to print it.
This entire situation caused unnecessary hassle, wasted time, and a lot of frustration. I’m now waiting for a refund, and hopefully I will be compensated for the inconvenience I went through.
Overall, the product was not as expected, and the return process was far more complicated than it should be.order number
SE9226531345
November 18, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about your very disappointing experience regarding the battery verification message and the significant inconvenience you faced with the return process. We understand your frustration when the phone does not meet expectations and the return process is complicated.
Unfortunately, with the information provided in your review, we cannot directly link this incident to a specific transaction in our system.
We want to clarify that we use compatible parts, as informed on our website and in our terms and conditions. The notification you received appears because only Apple can install original batteries. We apologize if this warning was not clear to you beforehand. We are sorry for the experience with the return, and we take your feedback regarding the QR code and outdated system seriously.
Once we receive the phone back, we will refund you as requested. Please reach out to our customer service with your order details so we can track your return and assist you.
You can reach us through our help center or directly by email at info@swappie.com.
Kind regards, The Swappie Team
BE WARNED THAT YOUR DEVICE MAY…
BE WARNED THAT YOUR DEVICE MAY DISAPPEAR FOR A LONG TIME BEFORE YOU GET ANY PAYMENT! You will have to stay constantly on top of the case I have had a terrible experience selling my device to date. 30 working days since my phone was confirmed received and no sign of a quote or confirmation of what will be paid for it. No emails to me saying sorry for the delays, only emails when I chase the status. Emails asking for updates are met with generic “sorry we are experiencing high demand” responses. Quite frankly if you can’t handle the demand, stop accepting new devices!!
November 18, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about your terrible experience selling your device and the excessive delay in receiving your final quote and payment. We understand your profound frustration with the 30-day wait and the lack of proactive communication.
We sincerely apologize for this mistake. We take your feedback about the unresponsiveness and the generic excuses very seriously. We understand that if we cannot handle the demand efficiently, we should adjust our processes, and we are working to resolve this internally.
Please contact our customer service immediately with your sales number so we can investigate the status and provide you with an urgent, personalized update. You can reach us through our help center or directly via email at info@swappie.com.
Kind regards, The Swappie Team
They made wrong invoice and customer…
They made wrong invoice and customer care wasn’t able to minor change. They swapped billing and shipping addresses and claimed they can’t change it because of a security reasons. When I asked about what are these reasons they just stated none of my business. Very poor customer centre quality
November 18, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about your frustrating experience with the invoice and the perceived lack of support from our customer care team.
Unfortunately, with the information provided in your review, we cannot directly link this incident to a specific transaction in our system.
We want to clarify that the invoice is created directly using the information provided when placing the order, and we are unable to make changes to the billing address due to security reasons determined by the payment platforms and also due to VAT-related issues. We apologize if this was communicated abruptly or if the agent did not clearly explain the reason behind this policy.
Please contact our customer service with your order details so we can check your case and provide you with assistance. You can reach us through our help center or directly via email at info@swappie.com.
Kind regards, The Swappie Team
Verified
Swappi provides refurbished phones of…
Swappi provides refurbished phones of excellent quality and a service that is second to none
November 18, 2025
First time i sell an iphone 15 Pro Max…
First time i sell an iphone 15 Pro Max to swappie, my iphone is good as new, no scratches with screen protector and case, never been wet with water, treated like a "baby" and after that they send me a message that the value of my iphone is 5 euro. This company is a scam, and 100% i regret doing a business with them.
November 18, 2025
Unprompted review
Reply from Swappie
Hi there,
We are truly sorry to hear about your profoundly negative experience and your extreme disappointment with the final valuation of your iPhone 15 Pro Max.
We want to clarify that this amount was offered because, after professional inspection, the proximity sensor of your phone was found not to be working. Unfortunately, this is a defect that cannot be repaired, and therefore, the phone is considered recyclable.
We apologize that we could not offer you more. You can, of course, ask for the device back free of charge if you are not satisfied with the recycling fee.
Should you wish for further clarification regarding the assessment of your phone, please do not hesitate to contact our customer service via our help center or directly by email at info@swappie.com.
Kind regards, The Swappie Team
Verified
Brilliant company- will use again
This was my first time using Swappie and I will definitely use them again. I was selling my iPhone. Packaging and label to send phone were delivered to me. I was able to arrange for the phone to be collected by DHL. Once collected the phone was as inspected and I received confirmation that the agreed amount would be deposited into my account. From beginning to end took 4 working days. Excellent service.
November 17, 2025
Poor “excellent” quality, bad “new” battery, incorrectly applied screen protector.
I bought an “excellent” iPhone 14 Pro with a new battery and screen protector. The screen protector arrived incorrectly applied, and the battery is horrible.
The phone arrived with the screen protector peeling upwards in the bottom left corner. I tried to gently reapply the protector corner, but it now always lifts up every day or so.
The new battery took two weeks to start acting up. Now, it crashes from 30-25% down to 1-2% frequently, without warning or use, even with power save mode on. The crash takes less than five minutes.
My wife ordered an “excellent” phone at the same time and it arrived decidedly scratched and damaged. The company never responded to any feedback or customer service complaint.
Save your money, and find used devices that actually are worth the price.
September 1, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about your profoundly negative experience with both your device and your wife's order, encompassing the issues with the screen protector, the faulty battery performance, and the scratched condition of the second phone. We understand your frustration and disappointment when the devices do not meet the promised quality, especially after purchasing the "excellent" grade.
Unfortunately, with the information provided in your review, we cannot directly link these incidents to specific transactions in our system.
We want to assure you that our customer service team is always here to help and assist. If you have not received a response, please know that our team is available to assist you. Our official customer service email is info@swappie.com.
Please reach out to us with your order details so we can check both your case and your wife's case, address the battery and screen protector issues, and ensure a satisfactory resolution under warranty.
Kind regards, The Swappie Team
After half a year it started turning…
After half a year it started turning off by itself, I returned it twice. The first time after returning it, they sent it to me in the same condition. The second time it was good, but in a different color. I will never order again.
January 17, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about your frustrating experience with your device and that you had to deal with multiple service attempts. We understand your disappointment that the original fault was not resolved immediately and that the second replacement arrived in a different color.
Unfortunately, with the information provided in your review, we cannot directly link this incident to a specific transaction in our system. We want to assure you that if the phone was sent in another color, we contact the customer and only send a new color if they accept the offer.
We apologize for the inconvenience. We hope that despite this, the third phone is working correctly. If you have any further questions or would like clarification, please do not hesitate to contact our customer service via our help center or directly by email at info@swappie.com.
Kind regards, The Swappie Team
2 weeks for getting a phone delivered
2 weeks for getting a phone delivered. screw your logiistics
November 17, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about your frustrating experience with the delivery time. We understand your profound dissatisfaction when a delivery takes two weeks.
Unfortunately, with the information provided in your review, we cannot directly link this incident to a specific transaction in our system.
We apologize for the delay. We would like to check this for you and solve it. Please contact our customer service with your order details. You can reach us through our help center or directly via email at info@swappie.com.
Kind regards, The Swappie Team
Verified
Perfect weer.
November 9, 2025
Verified
Verified
All was ok and quick.
November 16, 2025
Verified
everything went well
everything went well, I received a package from them for the safe delivery of the phone, the phone arrived quickly, it was verified and I received the amount in my bank account. I had problems with the website, it didn't send me a login email, but I spoke to them on WhatsApp and everything was resolved quickly
November 9, 2025
Don’t send these people your phone
Don’t send these people your phone. They did the following to me: 1, Claimed the 4 phones were all different models 2, Claimed damage which wasn’t there and reduced the offer for each to €5 3, Ignored 5 requests to return the phones.
Look closely and you will see I’m not alone in posting this kind of experience.
November 14, 2025
Unprompted review
Reply from Swappie
Hi,
We are truly sorry to hear about your severely negative experience and that you feel we intentionally damaged or misrepresented your phones. We understand your profound frustration regarding the model discrepancies, the drastic price reduction, and the difficulty in having your phones returned.
We can confirm that our customer service is already in contact with you regarding this matter. If you are not satisfied with the assessment, you can ask them back for free. We encourage you to continue communicating with our team to resolve these specific concerns.
If you have any further questions or require clarification, please do not hesitate to reach out to our customer service via our help center or directly by email at info@swappie.com.
Kind regards, The Swappie Team
Verified
Easy and smooth
Easy and smooth - everything went very quickly and the money transfer came later on the same day.
November 15, 2025
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