Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the products they receive, noting that they often match or exceed expectations in terms of condition and functionality. People appreciate the good value for money and consider the prices convenient. The quality of the products is a recurring positive point, with many reporting items arriving in impeccable or like-new condition. Consumers consistently praise the delivery service, describing it as fast, quick and reliable. The entire process, from browsing to ordering, is often highlighted as straightforward and easy. The customer service team is also commended for being responsive and helpful, resolving issues efficiently.

Based on these reviews

Rated 4 out of 5 stars
Verified

The simplicity really impressed me. It felt like you actually bought the phone from a close relative. I loved how the phone that I bought exceeded my expectations, in a good way. I do think that this... See more

Rated 4 out of 5 stars
Verified

Procés impecable. L’únic problema és que no s’especificava que el carregador de l’iphone no tenia adaptador per a endolls.

Rated 4 out of 5 stars
Verified

Time to deliver the product Web page easy to navigate throug

Rated 5 out of 5 stars
Verified

I have bought two laptops so far from Backmarket and overall my experience has been great. One of the laptops has already lasted a year, and the other over 8 months. Delivery too was very smooth both... See more

Rated 5 out of 5 stars
Verified

Easy to order and their three month interest free payment plan really worked for me as a payment option.

Rated 5 out of 5 stars
Verified

Just like most people, I was a bit sceptical about the prices and potential quality of the used mobiles from Back Market.... But, thankfully my concerns were not correct. I ordered a used Galaxy S21 a... See more

Rated 5 out of 5 stars

I ordered an iPhone 14 from back market and it arrived within 7 days. The iPhone was in immaculate condition. However I had ordered it eSIM only by mistake. I returned it to back market taking adva... See more

Rated 5 out of 5 stars

I ordered an HP EliteBook 840 laptop. The delivery was very fast, despite it coming from a company partner in another country. The packaging was excellent secure and specially designed for laptop... See more

Rated 5 out of 5 stars
Verified

We have used Back market for many years and even when we had a serious problem with an order it was dealt with honestly and quickly. There are so many positive aspects to buying from back market.

Rated 5 out of 5 stars
Verified

Completely unmarked and works perfectly. It arrived in safe and secure packaging with two charging cables and charging unit; all as new! Very impressed and I will use Backmarket for future purchases a... See more

Rated 5 out of 5 stars
Verified

Pedí un MacBook Pro del 19 y un iPhone 12. Ambos llegaron enseguida y en perfecto estado. Después de un mes de uso no puedo estar más contenta

Rated 5 out of 5 stars
Verified

Watch arrived in original packaging with all security tapes still intact.this watch looks brand new.very happy with item,price and service.excellent company

Rated 3 out of 5 stars

Update: After endlessly asking for escalation they have finally refunded my phone case, but was WAAAY harder than it needed to be: 2.5/7 would not recommend... Got (what I thought was) a good deal on... See more

Rated 5 out of 5 stars
Verified

Second time I've bought from backmarket and I'm super happy with both results. Reliable and gives me the peace of mind to be able to buy second hand but with protection.

Rated 5 out of 5 stars
Verified

A special thanks to sophie c. that advised me to shop on back market and she was right, the iphone is perfect, couldn t be happier!

Rated 3 out of 5 stars
Verified

The process of purchasing it was smooth and delivery was quick. The product is in a decent condition. But the battery is so bad, I'm essentially having to charge it every other day.

Rated 5 out of 5 stars
Verified

The phone was exactly as described, arrived quickly, securely packaged, and very good value for money. I'll definitely use BackMarket again!

Rated 3 out of 5 stars
Verified

MANDÉ UN IPHONE XR PARA PLAN RENOVE POR VALOR DE 46 EUROS, Y FINALMENTE ME OFRECIERON 1 EURO, ME SENTÍ ESTAFADA Y LO RECHAZÉ, NO ME PARECE SERIO

Rated 5 out of 5 stars
Verified

My 3rd purchase from BM and another smooth experience, very good product, well packed and quick dleivery. Nice, will use again.

Rated 5 out of 5 stars
Verified

The whole experience was very straightforward. Easy to browse and order . Delivery was secure and very quick . I would be happy to use this company again .

Rated 5 out of 5 stars
Verified

Can't fault the service, recently swapped an Iphone (from Backmarket) for an S22 - both like new. Quick delivery and good communication

Rated 5 out of 5 stars
Verified

Always excellent producs. I am happy with the good prices and the quality of my purchases. It is fast and reliable and I like the sustainable business

Rated 5 out of 5 stars
Verified

Easy to order, product exactly as expected. Good value for money. Definitely recommend - third time we have used them.

Rated 5 out of 5 stars
Verified

Compre 2 moviles iphone 14 y 14 pro y la verdad encantado con los 2 en perfectas condiciones.

Rated 5 out of 5 stars
Verified

The phone was in excellent condition and as described. The box it was sent in was very ordinary.

Rated 5 out of 5 stars
Verified

El dispositivo vino en perfectas condiciones con batería al 100% y sin ningún arañazo ni desperfecto.

Rated 5 out of 5 stars
Verified

All good! The phone arrived quicker then it said, which was great. All well packed and most importantly the phone was is an impeccable condition.

Rated 5 out of 5 stars
Verified

Pedí un iPhone 14 Pro de 256GB en estado, muy bueno y me ha llegado impecable, definitivamente superó mis expectativas!

Rated 5 out of 5 stars

Fast delivery, phone just as described, touch screen and battery perfect! (6th purchase from blackmarket.es)

Rated 5 out of 5 stars
Verified

Mi iPhone está impecable como lo describieron y me alegra mucho la confianza entre ambas partes

Rated 5 out of 5 stars
Verified

Express delivery is quick, and the products are good without any quality problems.

Rated 5 out of 5 stars
Verified

Very fast shipping and delivery And the perfect product Everything like usual Thank you so much again

Rated 5 out of 5 stars
Verified

Compré un iPhone 15 reacondicionado y no tuve ninguna mala sorpresa, al contrario, el telefono està espectacular

Rated 5 out of 5 stars
Verified

My girlfriend is happy for the gift and I am happy. Thanks BackMarket!

Rated 5 out of 5 stars
Verified

My experience with BackMarket has been excellent. The product I received was exactly what they had advertised for, and the quality corresponded with my choice. The delivery has been quick and flawless... See more

Rated 3 out of 5 stars

I am very optimistic about recycling and buying refurbished hardware is one of that. However buying refurbished phones have been a disappointment on backmarket. I've purchased 2 phones a google nexus... See more

Company replied

Rated 5 out of 5 stars
Verified

el macbook pro estaba listado como excelente. mas bien era completamente nuevo, sin tocar, sin haber estado sacado de la caja, ni una raya, nada, en perfecto estado. me llego en unos 4 o 5... See more

Rated 5 out of 5 stars

got some refurbished iphone, it was said that it had some visible bad marks on the screen in the past, but this one I got is just like new! FOr real, I see no evidence that the glass was damaned so... See more

Rated 5 out of 5 stars

Absolutely amazing experience. The second time I ordered something and I can't be more excited about saying: This is how you do business! Honest, fair and fast.

Rated 5 out of 5 stars
Verified

My experience is good because the phone arrived so quick and like new Everything about the phone is good I recommend it to all my friends Good job keep it up.

We perform checks on reviews


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Smartphone reacondicionado y garantizado. Y cientos de portátiles, PS4, tablets, televisores, etc. Entrega 48h. iPhone reacondicionado, Galaxy S6 reacondicionado, etc. https://www.backmarket.es/ https://www.backmarket.es/opiniones


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

I ordered a phone and it never…

I ordered a phone and it never delivered. They refuse to refund me and say I should return the phone once it gets delivered to be refuned, yet the package is clearly lost and wont get delivered. They can't share the adress properly and then I'm the one having to waste my time trying to change the delivery adress and request a refund. Will never order there again

October 9, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

2 laptops bought so far - very pleased

I have bought two laptops so far from Backmarket and overall my experience has been great. One of the laptops has already lasted a year, and the other over 8 months. Delivery too was very smooth both times, and the devices were well packaged. I am very pleased with the service.

February 7, 2025
Rated 5 out of 5 stars

nicely refurbished phones - good quality

got some refurbished iphone, it was said that it had some visible bad marks on the screen in the past, but this one I got is just like new!
FOr real, I see no evidence that the glass was damaned somehow, great job in repairing.
For such prices this quality is just top, almost lile a brand new product for lower prices

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Avoiding Warranty!

The phone itself was in very good condition and arrived swiftly; however, the earphones were faulty, but wasn't an issue for me.

The main issue was two months before the 2-year warranty expired, the phone suffered from the famous "green screen of doom". I contacted Back Market to get the ball rolling on a warranty repair but was told that because the seller was no longer on their platform, they will not honour the repair but will offer a refund instead. This refund was extremely limited, only if the phone was not connected to any account or had any damage of any kind?! I obviously couldn't factory reset the phone because the screen was unreadable. There was also damage on the rear of the phone, but had not affected the operation of the phone. So they denied a warranty repair and the refund?! Awful way to treat their customers

September 23, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

todo perfecto / everything perfect

el macbook pro estaba listado como excelente. mas bien era completamente nuevo, sin tocar, sin haber estado sacado de la caja, ni una raya, nada, en perfecto estado.

me llego en unos 4 o 5 dias, en perfecta conducciones. muy bien empaquetado.

funciona de maravilla. mejor que pude imaginar. super contento estoy. gracias.
---------
the macbook pro was listed as in excellent condition. better said, it was brand new. not a scratch, looked as if it was never taken out of its box, in perfect condition.

it arrived in 4 or 5 days. perfectly boxed & well protected. they packed it great & very secure in bubble wrap.

it works great, better said excellent. better than i could imagine. im super happy. thank you !!!!

September 8, 2025
Rated 5 out of 5 stars

Back Market Customer Service

I ordered an iPhone 14 from back market and it arrived within 7 days. The iPhone was in immaculate condition. However I had ordered it eSIM only by mistake. I returned it to back market taking advantage of their 30 day refund offer. They sent me a refund label no problem and I took the package to a local collection office to return it. There was no charge for this. I then ordered another phone which does accommodate a physical sim and again this arrived promptly and I am very satisfied with the product. I then received a full refund from back market for the phone I returned. Throughout the process I was kept informed by their customer service team, who replied to any email I sent within 24 hours. I cannot recommend this company enough. They have been excellent.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

A great experience

We have used Back market for many years and even when we had a serious problem with an order it was dealt with honestly and quickly. There are so many positive aspects to buying from back market.

August 21, 2025
Rated 1 out of 5 stars
Verified

Hello the phone I ordered is not…

Hello the phone I ordered is not functioning properly. The battery health is only 95% and it keeps locking itself. Sometimes it’s not available for up to 3 hours even though I insert the correct password. I would like to change the phone for a new one thank you.

August 19, 2025
Rated 4 out of 5 stars
Verified

The simplicity really impressed me

The simplicity really impressed me. It felt like you actually bought the phone from a close relative. I loved how the phone that I bought exceeded my expectations, in a good way. I do think that this is the way that people should buy phones with.

August 12, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look