The simplicity really impressed me. It felt like you actually bought the phone from a close relative. I loved how the phone that I bought exceeded my expectations, in a good way. I do think that this... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Smartphone reacondicionado y garantizado. Y cientos de portátiles, PS4, tablets, televisores, etc. Entrega 48h. iPhone reacondicionado, Galaxy S6 reacondicionado, etc. https://www.backmarket.es/ https://www.backmarket.es/opiniones
Contact info
Hasn’t replied to negative reviews
I ordered a phone and it never…
I ordered a phone and it never delivered. They refuse to refund me and say I should return the phone once it gets delivered to be refuned, yet the package is clearly lost and wont get delivered. They can't share the adress properly and then I'm the one having to waste my time trying to change the delivery adress and request a refund. Will never order there again
I filled out the form to receive a…
I filled out the form to receive a discount as a teacher but it wasn' t processed.
Easy to order
Easy to order and their three month interest free payment plan really worked for me as a payment option.
2 laptops bought so far - very pleased
I have bought two laptops so far from Backmarket and overall my experience has been great. One of the laptops has already lasted a year, and the other over 8 months. Delivery too was very smooth both times, and the devices were well packaged. I am very pleased with the service.
nicely refurbished phones - good quality
got some refurbished iphone, it was said that it had some visible bad marks on the screen in the past, but this one I got is just like new!
FOr real, I see no evidence that the glass was damaned somehow, great job in repairing.
For such prices this quality is just top, almost lile a brand new product for lower prices
Avoiding Warranty!
The phone itself was in very good condition and arrived swiftly; however, the earphones were faulty, but wasn't an issue for me.
The main issue was two months before the 2-year warranty expired, the phone suffered from the famous "green screen of doom". I contacted Back Market to get the ball rolling on a warranty repair but was told that because the seller was no longer on their platform, they will not honour the repair but will offer a refund instead. This refund was extremely limited, only if the phone was not connected to any account or had any damage of any kind?! I obviously couldn't factory reset the phone because the screen was unreadable. There was also damage on the rear of the phone, but had not affected the operation of the phone. So they denied a warranty repair and the refund?! Awful way to treat their customers
El dispositivo vino en perfectas…
El dispositivo vino en perfectas condiciones con batería al 100% y sin ningún arañazo ni desperfecto.
The phone was in excellent condition…
The phone was in excellent condition and as described. The box it was sent in was very ordinary.
todo perfecto / everything perfect
el macbook pro estaba listado como excelente. mas bien era completamente nuevo, sin tocar, sin haber estado sacado de la caja, ni una raya, nada, en perfecto estado.
me llego en unos 4 o 5 dias, en perfecta conducciones. muy bien empaquetado.
funciona de maravilla. mejor que pude imaginar. super contento estoy. gracias.
---------
the macbook pro was listed as in excellent condition. better said, it was brand new. not a scratch, looked as if it was never taken out of its box, in perfect condition.
it arrived in 4 or 5 days. perfectly boxed & well protected. they packed it great & very secure in bubble wrap.
it works great, better said excellent. better than i could imagine. im super happy. thank you !!!!
A special thanks to sophie c
A special thanks to sophie c. that advised me to shop on back market and she was right, the iphone is perfect, couldn t be happier!
Back Market Customer Service
I ordered an iPhone 14 from back market and it arrived within 7 days. The iPhone was in immaculate condition. However I had ordered it eSIM only by mistake. I returned it to back market taking advantage of their 30 day refund offer. They sent me a refund label no problem and I took the package to a local collection office to return it. There was no charge for this. I then ordered another phone which does accommodate a physical sim and again this arrived promptly and I am very satisfied with the product. I then received a full refund from back market for the phone I returned. Throughout the process I was kept informed by their customer service team, who replied to any email I sent within 24 hours. I cannot recommend this company enough. They have been excellent.
Al Iphone no le funcionaba el Faceid y…
Al Iphone no le funcionaba el Faceid y una de las camaras al hacer zoom x2 le sale una linea negra.
A great experience
We have used Back market for many years and even when we had a serious problem with an order it was dealt with honestly and quickly. There are so many positive aspects to buying from back market.
Hello the phone I ordered is not…
Hello the phone I ordered is not functioning properly. The battery health is only 95% and it keeps locking itself. Sometimes it’s not available for up to 3 hours even though I insert the correct password. I would like to change the phone for a new one thank you.
The simplicity really impressed me
The simplicity really impressed me. It felt like you actually bought the phone from a close relative. I loved how the phone that I bought exceeded my expectations, in a good way. I do think that this is the way that people should buy phones with.
Great value for money
Very quick delivery, product arrived in good condition, pc works fine.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.