Homary.com Reviews 6,252

I purchased a ceiling light at Homary and the product took a little longer than anticipated but the tracking service was excellent. The light had all the features that I ordered and was very easy to... See more

Kenny was able to locate my order number and resolved the issue on the incorrect spelling of my email address. I was able to get the order tracking information.

I ordered an item that didn't work out for my space and needed a return. I spoke with Iris and she went above and beyond in the moment to expedite the process for me.

Our bed was delivered on time, but it was missing some parts. However, the Homary team, especially Winnie, was extremely responsive and helpful in sending us the parts and offering a discount for the... See more

As disappointed I was not to be able to enjoy, what I believed would be, a very cool bathroom vanity, I am very pleased with the Homary Customer Service team (Monti in particular!)for taking care of m... See more

I recently discovered that Homary’s products are truly high-end and exceptionally well-made. The items I’ve ordered so far arrived quickly and exceeded my expectations in both quality and design. Bu... See more

I spoke with Iris who was very patient during our chat! She made sure that she understood my request and told me she would have someone look to see if there was inventory of the configuration as it w... See more

Iris, helped me to find what I was looking, she was fast and understood what style I was after.4-Light LED Linear Kitchen Island Lighting in Gold with Glass Globe Shade Dimmable

Iris took the time to explain the process for submitting my issue to help it be resolved. She emailed me a direct email so I can respond with a video/pictures for them to fully understand what is happ... See more

I recently ordered a TV stand and reached out for a price adjustment. Iris was extremely helpful and patient throughout the entire process. She handled my request quickly and professionally. Great ser... See more

Jay was extremely helpful in processing our refund (we accidentally selected the wrong product.) He kindly offered an exchange option as well as a discount for our next purchase. Thanks Jay.

We received our order from Homary very quickly and exceptionally well packed. Unfortunately there were a few issues with the piece, however James in customer service helped us through to a resolution.... See more

I'm rating 5 star because of the customer service from James otherwise it would of been a lot lower. I had a bit of a nightmare with my purchase as it was faulty by the manufacturer and internal w... See more

Thus far the shopping experience has been excellent. I had a problem paying through PayPal (it was the problem not Homary) but the customer service rep did a fast and efficient job solving the proble... See more

Iris was fabulous! She helped us get a refund on a sale that started the day after we ordered, working diligently with her manager to ensure we had a fabulous experience and achieved a mutual result t... See more

The service I received from a Customer Adviser called Young was so friendly and helpful! I had to cancel my order as I couldn't guarantee if I be still living at the address when the item arrived due... See more

Iris was FABULOUS. She was very knowledgeable, explained everything clearly, answered all my questions. I have looked at several manufacturers but Because of her I will buying at least 2 toilets fro... See more

He’s very good customer service He help me to resolve my problem regarding the price difference I have been shopping with homary for few years and they have outstanding quality also the service... See more

I recently ordered a TV table and a couch table from Homary. Although the delivery took around 3 months, the items arrived looking exactly like the photos on the website—elegant, well-crafted, and... See more

I have purchased several large items from Homary. This toilet is by far my favorite! It looks sleek in my bathroom and is very modern! Jay, in Customer Service has been a huge help through all of my... See more

So I bought two sofas from Homary one was a sofa chaise and the other was a 2 seater sofa . The chaise was delivered first before the two seater . When the two seater arrived it was of a different sha... See more

I bought a cabinet in 2021 and love it so much! I’ve just moved home and wanted another unit to match. I called Homery and within seconds Lucy obtained my previous order and helped me with the sel... See more

I had to cancel my orders because the delivery date was a bit far out than I expected I called customer service and Jerry was absolutely amazing. He responded right away and got my refund back the ne... See more

I’ve been a Homary customer for a long time, and we’ve always had wonderful experiences with them. This time we had a small issue, but their response was immediate and their service was as precise an... See more

Bought a $700 coffee table thinking it was coming from Melbourne. Turns out it's getting shipped from China 🇨🇳. Waited almost 3 months for it to come. Only to find out its terrible quality. And n... See more

I’m very satisfied with my experience with Homary. The product quality is great, and the customer service is excellent. Kenny was extremely helpful, patient, and professional throughout the whole pro... See more

My experience with Homary was nothing short of exceptional! From the online help through chat to phone calls, I found all the answers that I needed and help. The first representative gave me a lot of... See more

Great customer service from Winnie! She was very patient, understood my problem perfectly, and provided excellent help. Her support made all the difference.

I called on a Sunday and my call was taken by James. He was super efficient, understanding and extremely helpful. He explained everything clearly and talked me through the steps regarding the replac... See more

Reference -Jackson During and after placing the order Jackson was amazing. My order contained several items in stock and several with long lead times. I wanted everything to arrive together in the... See more

Amazing customer service! Celine was really helpful solved my problem with the best way.Thank you so much! I would definitely recommend your online shop!

Ordered the wrong items, managed to chat with Iris online and she resolved and arranged a refund with no trouble. Very efficient and quick. Great customer service and support.

Iris was very responsive and addressed my requests. She was patient and provided all the details I needed to resolve the problem.

I ordered a sink from Homary.com, and unfortunately it arrived with a dent that I didn't notice until the day of it’s installation. I reached out to their customer service expecting a complicated p... See more

Iris was wonderful in assisting me with a return. The process is not easy, and she was able to help me in plain language. Have a wonderful holiday!

I have ordered many items from Homary. The products are good and fashionable and customer service is top notch. I had to return a large item and was worried about the return. I had no issues and... See more

Young helped me fix my ordering issue quick and made the process very easy! Great customer service skills 10/10

First time ordering here and it arrived damaged because of shipping. Celine was very quick to respond to my inquiry and came up with a great solution.

Representative Tracy was very courteous, helpful and knowledgeable about the product. She was also patient not rushing me to order and was able to allow me to apply a discount on my order. That's exc... See more

Young was very helpful and polite - he helped me start a refund ticket to adjust for a coupon I received on the day of my purchase.

UPDATE 24/11/25 Since writing my original review I have been in touch with Homary and I must say that their customer service has been excellent. They were responsive to my dissatisfaction, and adv... See more

Customer service is really good. Winnie was so helpful and understood my problem and she helped with much patience. Really liked her helpfulness.

I received very friendly and professional advice, with great understanding and commitment. The employee Vina in particular was very friendly and competent and was able to help me with my request very... See more

Iris was so great in helping me exchange an item that I no longer wanted for an item I truly loved and that would fit into my new home. Thank you Iris, for everything you’ve done for me you have made... See more

They called to make sure I didn’t need 4 night stands because I only needed 2 but accidentally ordered 4, really impressive customer service.

Good and fast help from the customer service. Vina helped me with my questions. I will order again from.

Young was able to help me arrange a new delivery date. He was super quick and helpful!

I give 5 star to Iris.. She was patient and understood all my queries... and answered everything I asked...

Very patiently helped me go through every single steps and make sure I get the best deal

Upon cancelling my order I was contacted by customer service and the refund was process within no time.