Using the laptop was easy and simple but the app caused a few problems especially for those who are not savvy with iPhones. For example to find the reservation just made it would have been more logic... See more
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'Hoppa compares 1,000s of transport providers from around the world to get you where you need to go. Whether at home or abroad, with choices of taxis, trains and airport transfers, we search and compare the best deals so you #arrivehappy every time.' hoppa ask every client that book with them for a review - good or bad - all reviews are verified and therefore hoppa review score is accurate. hoppa do not just invite clients they know had a positive experience and neither give any rewards for leaving a review. Our negative reviews get logged and investigated and our SLA is Maximum 14 days to resolution as hoppa requires feedback from the local supplier you booked with. Need to log something further please copy and paste this link into your browser: https://talktous.hoppa.com/en/support/home
2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom
Replied to 98% of negative reviews
Typically replies within 24 hours
Cancelled our shuttle service one week left to go holiday very very bad company
Reply from hoppa
Absolutely brilliant
Been using Hoppa for a long time as a regular traveller.
Booking is very simple and quick
Reply from hoppa
Easy process to book. Happy with the service provided previously
Reply from hoppa
Easy to use website. Clear and precise instructions from company that Hoppa contracts to.
Reply from hoppa
I did not find out how to book a golfbag. I have one suitcase, but I looked for how,to change that to a golfbag.
Reply from hoppa
It was easy and clear to book, but one notice -I thought the pre-booking details you send me via email are saved via link. I can proceed with payment next day , but I have to enter everything again.
Reply from hoppa
Having used hoppa previously I had no worries about booking another transfer with them.
The transfer from the airport to resort was ok....strangely we were sent instructions and photos of where to meet...usually the driver meets us in Arrivals? But was easy enough to find. The problem was the return journey.....the car sent wasnt big enough for 4 adults and 4 suitcases which was what we booked and paid for? We had to travel to the airport with a suitcase on our knees! NOT HAPPY AT ALL!
If we had been told when booking we would need to have a suitcase on our knees we would never have booked it!
If you can't fulfill your contract dont take payment!!
I won't be using hoppa in the future as I don't want to be worrying about the size of the vehicle not being big enough? Absolutely disgraceful service!
Just to be clear in response to their reply
...the partial refund was £5!! Which i still haven't received
Reply from hoppa
More than 10 years Use Hoppa. Always very organised, never have any problems.
Reply from hoppa
Website was very simple. I made a mistake on my booking but Paulina and Bridget online sorted it straightaway and responded with the amendments . I would thoroughly recommend.
Reply from hoppa
Courier arrived ontime and good value for pickup from airport and driver's help finding apartment in Istanbul small street was excellent looking forward to getting same driver's on pickup to airport
Reply from hoppa
Reply from hoppa
Great value and great service from the driver. Prompt and efficient.
Reply from hoppa
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