I ordered a simple pizza from just eats after travelling for 13 hours and was looking forward to eat something that said would deliver in 10-30 minutes. The fact that the delivery charges were almos... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Improve your app for Customer Service. Put a clause that holds restaurants accountable. ‘Deliver on time or discount the meal.’ Especially when there is no contact with the customer to communicat... See more
Company replied
Terrible experience. I placed an order from a nearby restaurant (just 5–10 minutes away), and after 3 hours, the order still hadn’t updated. I tried reaching customer service, but there’s no real supp... See more
Company replied
ORDER NEVER ARRIVED : I’ve been at home waiting for my door bell to ring to receive order and nothing happened but just eat says delivery complete without even providing any order PIN code to dispat... See more
Company replied
Order food off Just Eat at 17:25 on Saturday, advertised time of delivery was 20-35 minutes, I had to call the restaurant at 18:35 and asked if they knew what going on, I was told my order had been co... See more
Company replied
Cancelled my order for the third time in 2 weeks after waiting an hour for delivery. How about telling the customer straight away. Your service is appalling and the help robot service is diabolic... See more
Company replied
Redirected
Have now waited nearly two hours for my food, they even updated the status as delivered, have talked with the restaurant and the driver have not been there to pick it up.
Company replied
I used Just Eat to order a pizza twice, and both times the pizza arrived an hour later than expected. The firat time they said it wasn't the pizzeria's fault but rather a poor service on their part th... See more
Company replied
Too often the food takes twice as long to deliver and is cold. I don’t mean that the restaurant takes a long time, I mean that the food is out for delivery for more than 30 minutes. The delivery drive... See more
Company replied
I’ve been using Just Eat for many years. In the beginning it worked really well, deliveries came on time and I was happy with the service. But in the last couple of years it’s become a gamble... See more
Company replied
3rd I try - all orders have been mishandled. 1 delivered after 2 hours. 1 delivered them wrong food. And today I have waited 40 min for an acknowledgment of the order and the restaurant don’... See more
Company replied
Delivered the wrong items, TWICE IN AN HOUR, AND STILL CHARGED ME FOR BOTH I'M GOING TO SPEAK TO MY SOLICITORS, RIP OFF MERCHANTS, STAY AWAY.
Company replied
Terrible. Absolutely beyond belief how bad these thieves are. I cannot understand how they are still in business being so bad, untrustworthy and have literally no ability to resolve issues. Just don’... See more
Company replied
I gave my son some pocket money to order food through Just Eat. He placed an order but immediately cancelled it in panic. Despite cancelling right away, he was charged the full amount, and no f... See more
Company replied
Ordered 2 large breakfast from the woolpack shawbirch Telford via just eat ... really don't bother . Both missing items , some food ( eggs ) undercooked and still slimy, vegetarian sausages microwave... See more
Company replied
Just eat untrusting company the fool customer whose use for delivery.. top most and best company available such as uber eat and deliveroo, before Uber eat cover all the restaurant now just eat start... See more
Company replied
No longer refund service charges. When half your order is missing they still charge you in full. The service charge is supposed to be percentage of your order. If half my order is missed and I've only... See more
Company replied
Ordered macdonalds never received order no 413595065 order 1:13pm still not delivered at 2:30pm order status said still being prepared.received email at 3:16pm saying enjoy your food.status changed t... See more
Company replied
Service gone downhill. 2 last deliveries been horrendous. 1. Broken food container and thai food everywhere. Not offered new food, so we had to share 1 dish. 2. Pizza ordered and HIGH delivery fee... See more
Company replied
Thieves. They failed to deliver the items that I paid for and are currently refusing to refund me despite this so as of now they have currently stolen £20 off me. They have denied two refund request... See more
Company replied
I ordered from just eat and didn’t receive my order, I contacted them straight away to request refund for food I didn’t receive, I got a reply to say they were looking into it.2 days later I requested... See more
Company replied
Redirected
Waiting for a McDonald’s order in Copenhagen for over an hour now! Clearly you do not have the staff for these deliveries, At least inform the customer and be ethical if you cannot fulfill your esti... See more
Company replied
Recently ordered from McDonald’s only to receive someone else’s order. Messaged just eat explaining they asked for photos so I’d sent them the picture with date time order number on the receipt attach... See more
Company replied
DO NOT USE!!!! Food arrives cold, it will be a miracle if all your order is there and when your orders are constantly missing items, Just Eat flat out refuse to give you compensation. Much better comp... See more
Company replied
Driver delivered completely wrong order. Had to spend more money ordering again Called Helen st McDonalds who gave me a phone number to ring to get a full refund. Number does not work. Then receive... See more
Company replied
Very poor service, ordered McDonalds whilst in Copenhagen and the food never arrived even though the app said it was delivered. Reached out to Just Eat only to be told the driver tried to call got no... See more
Company replied
My son ordered some food as he had been given a voucher. There were 3 pies missing at a price of £9 even though they were on the receipt supplied. Just Eat communication is absolute rubbish. These pie... See more
Company replied
Redirected
Done use just eat. Ordered food, it never arrived and even the driver came to tell me he never received the order as the restaurant was "shut for maintenance" I thought he was being polite but no he's... See more
Company replied
Ordered food with them. The fish was spoiled and tasted weired. When informed them, firstly it was taking forever with each answer the CS gave and just used pre-typed comments. And at the end said to... See more
Company replied
Driver never came with food, looked everywhere, called customer support and they said, because i told him to leave it at the door, i lost my guarantee of getting my food. They contact the driver and h... See more
Company replied
Not for the first time food hasn't arrived. Constantly being told to deliver to the front door but always come to the back gate. Tried to complain but there is no phone number. By email refund could t... See more
Company replied
Placed order at 5.15pm. Took them an hour to assign a driver (just when I was going to cancel the order)… then a further 45mins for the order to arrive. There’s no way to actually speak to customer se... See more
Company replied
Normally no problems with ordering, but today we orderd some food and the order was canceled. No problem, but the tip we paid for the restaurant/driver wasn't paid back!!!? How can you keep the tip w... See more
Company replied
If I could review at a lower rating I would. I ordered my my food to be delivered to my work location, no worries as we do this regularly. I get a call saying my food is here but the driver needed... See more
Company replied
Scam Company – Shame on You, Just Eat Just Eat is an absolute disgrace. My order was cancelled and they refused to refund me, claiming the money went to the restaurant. When I called the restaura... See more
Company replied
I ordered a McDonald's delivery in the wek through the just eat app, when it finally arrived the food was stone cold the milkshakes were runny and the oasis was warm and no ice. I contacted just eat s... See more
Company replied
I ordered something on the app and didn’t realise that it was collect only from this particular store, so I tried to cancel but couldn’t… it was 5:30 in the morning, so I called the store to say I... See more
Company replied
ordering is super simple, but food quality changes with the restaurant. I've had excellent pizza and not so great noodles. Still, the app itself works well.
Company replied
Do you scam all your customers. Spent nearly £18 worth of food which was cold by the way to only get a poxy £2 refund absolutely disgusting…. The driver was sat in is car for over 10 minutes doing n... See more
Company replied
Driver delivered wrong food then came back to collect it and never brought my order at all and because it says delivered there is nothing I can do
Company replied
Ordered from just eat app pizza arrived with wrong toppings on it and cold just eat refused to refund me.. avoid this company
Company replied
Terrible !!! They don’t care about the ACTUAL quality, They just care about the numbers and how much money they make. Shame on you. …but I guess this IS the state of online….never again! Rubbish!
Company replied
Ordered thai food through just-eat. The food was tasty and hot but driver arrived almost 30 minutes after the app estimate. not worst, but not perfect either.
Company replied
Awful will never use again - this business is set up to protect the business and gives very little support to the buying customer.
Company replied
The worst service you can get. I waited 2hours for my order. It came late and cold. This is service you are paying for.
Company replied
Constantly missing items, bags open, immediately spotted things were missing and requested a refund! Refund refused. Lots of my Easter things missing. UK: contacted Just Eat...they refuse refund. So... See more
Company replied
It's a shame I cannot give Zero (0) stars. What a total waste of time it's been ordering from Just Eat. I ordered a Taco Bell delivery at 19:08 on Sunday 28th September 2025 and y... See more
Company replied
Company details
About Just-Eat.dk
Information provided by various external sources
Husk at du på Trustpilot anmelder Just-Eat.dk som virksomhed og ikke den restaurant, du har bestilt fra. Vi vil meget gerne høre din anmeldelse af vores hjemmeside og vores service.
Vi vil meget gerne have din anmeldelse af restauranten også!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Just Eat
Written by the company
Contact info
Lyngbyvej 20, 2100, København Ø
- 70208684
- just-eat@just-eat.dk
- www.just-eat.dk
2.3
Poor
14K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Very bad service
Very bad service, the delivery didn’t happen at all even though the app said on th phone that the food was delivered.
Two hours later the order gets cancelled, without any explanation?!
Will not use Just Eat again.
October 13, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing delivery gentleman
Fantastic service and excellent delivery today. This is the 3rd time I’ve used JustEat and been very satisfied with the service levels. Today’s delivery guy went above and beyond expectations.
My only complaint is that I would have liked to have given him a tip. I know you can do it at the checkout process but at that point you don’t know if the delivery is going to be good or bad. I don’t carry ANY cash nowadays (the only cash I had I gave to the McDonalds delivery the other week) so it would be great to be able to log back into my order to give a tip, as the gentleman today really deserved it.
October 10, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Simon,
Thank you for your review!
We are so happy to hear that you had such a good experience at Just Eat. That is exactly how it should be. We hope it continues like this.
Thank you for sharing your review and have a great day.
Best regards,
Rebecca
Just Eat
Order food off Just Eat at 17:25 on…
Order food off Just Eat at 17:25 on Saturday, advertised time of delivery was 20-35 minutes, I had to call the restaurant at 18:35 and asked if they knew what going on, I was told my order had been cooked awhile ago and they are waiting for Just Eat to send a rider. The rider eventually arrived 19:55 but I refused the order as I know it was cold and I had to order more food from a competitor. I contacted Just Eat and report what had happened and they have said it arrived so you don’t get compensation. They think it’s ok to take over two and half hours for a delivery.
October 4, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Mike,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Redirected
Have now waited nearly two hours for my…
Have now waited nearly two hours for my food, they even updated the status as delivered, have talked with the restaurant and the driver have not been there to pick it up.
October 4, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Ronny,
Thanks for your review.
I am so sorry to hear, that you waited so long for your order. That is nowhere near optimal.
However I can see, that you already have been in contact with our customer service and received a compensation for your experience.
If there is anything else we can help you with, then please don't hesitate to get back to us.
Best regards,
Asta
Just Eat
Terrible experience
Terrible experience. I placed an order from a nearby restaurant (just 5–10 minutes away), and after 3 hours, the order still hadn’t updated. I tried reaching customer service, but there’s no real support — only an unhelpful chatbot. I even called the restaurant, but no one answered. Overall, it was a frustrating and disappointing experience. I won’t be using Just Eat again — I’d rather pay a bit more elsewhere and actually get proper customer support. I wanted to cancel my order and maybe try a different restaurant, but there was no option to cancel. In the end, I didn’t receive my order, even though it said it was delivered.
October 4, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Bekir,
Thanks for your review.
We’re truly sorry to hear about your experience — waiting that long and not being able to reach proper support must have been extremely frustrating, and it’s absolutely not the service we aim to provide.
I can see that you’ve already reached out to us, and please know that we’ll get back to your email as soon as possible.
We’re currently experiencing a higher volume of inquiries due to the recent weather conditions over the weekend, but our team is working hard to reply to everyone as quickly as we can.
Thank you for your patience — we really appreciate it.
Kind regards,
Asta
Just Eat
From Hero to Zero
I’ve been using Just Eat for many years. In the beginning it worked really well, deliveries came on time and I was happy with the service.
But in the last couple of years it’s become a gamble whether you even get your food. Many times I’ve placed an order that was never delivered. When I called the restaurant, they said the food was ready but nobody came to pick it up. There’s also no option in Just Eat to cancel the order if it takes too long time.
I’ve still used Just Eat because the only alternative is bicycle delivery, which I’m not a fan of. But the experience has gone downhill.
On top of that, they used to have real customer support you could reach when there was a problem. Now it’s just an AI chatbot that always replies with “I’m sorry, this cannot be done.” If you’re going to use AI, at least make it useful.
At this point, I really can’t recommend using this service anymore.
October 4, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Sebastian,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience — we completely understand how frustrating it must be when orders are delayed or not delivered, and when it feels difficult to reach the right support.
This is not the level of service we want to offer, and your feedback is really valuable in helping us improve both delivery reliability and our customer service experience.
We’d really like to take a closer look at what happened and follow up with the restaurant and courier partners involved. Please reach out to us directly at info@just-eat.dk, and we’ll do our best to make things right.
Kind regards,
Asta
Just Eat
ORDER NEVER ARRIVED
ORDER NEVER ARRIVED : I’ve been at home waiting for my door bell to ring to receive order and nothing happened but just eat says delivery complete without even providing any order PIN code to dispatch rider . I contact customer service and was told order was left in front of my house . I dare them to show me proof that it was left in front of my house or surroundings , it’s really a shame to experience this in my first order .
October 4, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Curtis,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Food was delivered cold
Too often the food takes twice as long to deliver and is cold. I don’t mean that the restaurant takes a long time, I mean that the food is out for delivery for more than 30 minutes. The delivery driver had 3 big food bags on the back seat of the car and one was UberEats
October 4, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Polly,
Thank you for your review.
I am sorry to hear about your experience.
Based on your review, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Disappointed with services.
Disappointed with services.
Messed about with 2 different orders from 2 different takeaway!
October 1, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Bobby
Thank you for your review
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we cannot assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Best Regards
Delta
The worst service you can get
The worst service you can get. I waited 2hours for my order. It came late and cold. This is service you are paying for.
October 2, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Robert
Thank you for your review
We appreciate your feedback and are sorry to hear that your order arrived late and was cold. Please contact us as at info@just-eat.dk so that we can provide you with assistance.
Best Regards
Delta
Delivered the wrong items
Delivered the wrong items, TWICE IN AN HOUR, AND STILL CHARGED ME FOR BOTH I'M GOING TO SPEAK TO MY SOLICITORS, RIP OFF MERCHANTS, STAY AWAY.
September 30, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Mrs,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Reply from Just-Eat.dk
Dear Falcon,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
OMG - Terrible
It's a shame I cannot give Zero (0) stars.
What a total waste of time it's been ordering from Just Eat. I ordered a Taco Bell delivery at 19:08 on Sunday 28th September 2025 and yet from approx. 45ish minutes now it's gone to nearly 2 hours to wait for the order and counting. Utter disgusting customer service. I could have gone to Taco Bell directly and collected it myself if I had known it would take this long. Honestly words do not describe how utter nonsense this is.
I got a reply from Just Eat and it doesn't matter which country. I did not want help from the help centre just to showcase bad customer service. Which is what I get here.
Reply from Just-Eat.dk
13 hours ago
Dear Mike,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at *** I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
September 28, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Mike,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Cancelled my order for the third time…
Cancelled my order for the third time in 2 weeks after waiting an hour for delivery.
How about telling the customer straight away.
Your service is appalling and the help robot service is diabolical and unprofessional.
Just eat will now be deleted .
You have lost a good customer due to your failures on three different occasions.
September 26, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Joe,
Thank you for your review
We would like to start by saying we are deeply sorry. Your experience is completely unacceptable, and we fully understand your frustration and disappointment with our service.
Canceling your orders after a long wait is a serious mistake, and we take full responsibility. You are absolutely right, customers should be notified immediately if an order cannot be fulfilled. We also apologize that our customer service solution did not meet your expectations in this situation.
We sincerely regret losing you as a customer due to our mistake.
In order for us to learn from this and prevent it from happening to others, we would very much like to investigate your cases further. If you would like to send us a mail with your order details, we will immediately look into what went wrong. You can send it to info@just-eat.dk
We understand your decision, but still hope to hear from you.
Have a great day
Best regards
Storm
Ordered from just eat app pizza arrived…
Ordered from just eat app pizza arrived with wrong toppings on it and cold just eat refused to refund me.. avoid this company
September 23, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
I gave my son some pocket money to…
I gave my son some pocket money to order food through Just Eat. He placed an order but immediately cancelled it in panic. Despite cancelling right away, he was charged the full amount, and no food was ever received.
When he contacted Just Eat, they refused to refund the money, claiming the order had already gone through. What makes this even worse is that the restaurant never actually existed in the first place. It should never have been listed on their platform.
Just Eat also provide no telephone support—only an online chat—making it extremely difficult to resolve issues properly. This experience shows a complete lack of customer care and accountability.
I would strongly warn others to be very cautious when using Just Eat, as they allow non-existent businesses to take orders and then refuse to take responsibility.
September 18, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Jes,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Terrible !!
Terrible !!! They don’t care about the ACTUAL quality, They just care about the numbers and how much money they make. Shame on you. …but I guess this IS the state of online….never again! Rubbish!
September 20, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Dear
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Improve Customer Support
Improve your app for Customer Service. Put a clause that holds restaurants accountable. ‘Deliver on time or discount the meal.’
Especially when there is no contact with the customer to communicate issues.
When customer orders are not delivered within the time frame allocated, Just Eat does absolutely nothing to assist! Zero customer support! There is no way to contact Just Eat even though you select the button to highlight a problem. Contact is only with the restaurant. The restaurant should not be allowed to manipulate the app to say that an order was requested for delivery at the time the delivery is due. When I called the restaurant said 5-10 minutes but then admitted that they had not even cooked the meal when I asked, so I requested a cancellation. The woman offered me free prawn crackers and I am allergic to prawns. They did not agree to cancel and sent the meal 40 minutes later. Although hot, the udon was dry and hardly any duck in the dish. They did not even discount the cost for the inconvenience while I had to have an alternative meal because I was by then hypoglycaemic. They could have literally refunded the cost of the rice for the severe delay. No show of good faith.
Meal ordered by 19:28. Manipulated message from Just Eat app at 20:25. Then message to enjoy my meal. Call to the restaurant. Meal delivered at 21:08! Unacceptable!
Previously Olives peri peri in Carshalton did not deliver the pizza from the order. Called the restaurant. The response “for the some reason the courier left the pizza”. Seriously! It’s the restaurant’s job to ensure that the courier takes the entire order. I was never refunded for the pizza that was never delivered and I never ordered from Olives peri peri again. Unfortunately, I cannot repeat this episode with Choo! It’s a shame because both restaurants can put out high quality food.
Just Eat needs to step up! Not leave it to the app and the restaurant!
September 19, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Julia,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
The pizza arrived one hour later fo the second time
I used Just Eat to order a pizza twice, and both times the pizza arrived an hour later than expected. The firat time they said it wasn't the pizzeria's fault but rather a poor service on their part that hey would have taken care of improving, so I deleted the app and will never use it again.
September 14, 2025
Unprompted review
Reply from Just-Eat.dk
Dear Chiara,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Thieves
No longer refund service charges. When half your order is missing they still charge you in full. The service charge is supposed to be percentage of your order. If half my order is missed and I've only received HALF the service, then it's disgusting how they still charge you in full!
September 17, 2025
Unprompted review
Reply from Just-Eat.dk
Dear EM,
Thank you for your review.
I am sorry to hear about your experience.
Based on your profile, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
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