Royal Mail Reviews 123,245

Don't be fooled by the highly misleading Track24 title used by Royal Mail, as in my experience the chances of a next day, or days delivery is minimal. I recently posted a parcel on the 1 October (021... See more

This was the lowest I could give but wanted to go lower 🤬🤬🤬 RM are responsible for decent sellers getting negative feedback because of their rubbish service... We will NOT buy off anyone who use... See more

Yet another totally woeful and inept display from this apology of an organisation. Ordered item which they apparently attempted to deliver but left no completed calling card. A new delivery was a... See more

Delivery date now two days past. On their tracking service my parcel appears to stuck in Heathrow center. The online chat is useless it only refers to a small number of conditions that may af... See more

Friday 19th September - item despatched by seller Monday 29th September - item at Heathrow INT LC Tuesday 30th September - received at Greenford MC and stays there for a day Wednesday 1st Octobe... See more

Royal Mail claimed they “attempted delivery” because my property was supposedly inaccessible — complete nonsense. I provided the door code and clear instructions to leave the parcel safely under the s... See more

Always use RM Special Delivery.Usually no problems.Posted one 4 Oct at local PO.Collected 6 Oct by RM Collection.Should be delivered 7 Oct.Still showing on Tracking at PO.Cannot email RM as no email a... See more

Appalling Pick up packages get cancel but they write " wouldn't accept package " , the packages always come late even 48 tracked , packages dropped to the wrong address, pick up packages a mess wit... See more

Paid for a signed for FIRST CLASS delivery item at £3.60 handed over at Post Office counter. No notification as promised of it being delivered or received to this day, no further notifications on... See more

My parcel, posted 24H, has been accidentally sent to Pontefract, then was redirected correctly to Leeds, but then it was sent to Medway (where I posted from) "accidentally", this is 2 weeks after po... See more

Truly awful service. Important document sent from US tracking says 'refused delivery' two days running even though people were in house. No human being answers the phone on a number it took me 40 m... See more

Should have had a parcel delivered from Amazon who for some reason used Royal Mail. HAving waited in all morning The tracking showed I had refused delivery! This within 2 weeks of pretending to delive... See more

Special delivery 1pm - codswallop Parcel sent on its way to Medway….tracking stops for 3 days….its in northern Ireland MC. Finally gets to delivery office but can’t take anymore days off so failed... See more

Return package was scheduled for pickup 11:20. To 14:20 , did not show up, we have cameras covering the entire house, on every part , they sent me an Email saying they attempted to collect but nobody... See more

IT969746423GB I have been at home for two consecutive days, and during those two days, your courier was unable to deliver my order. I believe that employees should wear glasses! On the first day, I h... See more

Returned to sender because it was "refused" by recipient, when no one was into refuse it??? Useless postie didnt want to leave it in a safe place despite instruction to do so. Only ever had bad experi... See more

Wish I had read all these terrible reviews before paying them £40 to lose my package !! Shame you cannot give no stars ! Mistakenly thought "Royal Mail" would see my "signed for" delivery safely to my... See more

Sold a £230 folding bike through Ebay and it somehow got "lost" at Romford MC. Please explain how you lose a parcel that is roughly the same size as large suitcase? Going by previous reviews, seems li... See more

Absolutely disgraceful, as our national postal service, they couldn't organise diddly!!!! Constantly items going walkabouts, late delivery, and the latest, an Item I've ordered that was 24hr delivery... See more

Poor service They allow letters that fit in letter boxes to go through Mine fitted in a normal size letterbox but they state it was couple of cm too big and wouldn't deliver my card until the recpi... See more

Royal Mail have new staff and haven’t trained them. A bunch of professional thieves stealing data and impersonating and fraudulently signing signature what saved me was gps I’ve never been happy fo... See more

The worst service ever! For a while now ive been noticing Royal Mail always delay parcels or dont send out letters for ages. This time ive got an important parcel that I ordered and should have been h... See more

I Have a problem and i want to solve it However That is Almost impossible to solve as the waiting time on the Royal Mail helpline today is over 40 minutes, I Have dispatched a parcel on a t... See more

Waited in for Parcelforce Royal Mail to recieve a package. Had a text to say they were unable to deliver as no one in to recieve. Not according to my doorbell, no one came, no ring or recorded... See more

Pay for Tracked 48 hour, No more like 96 hours tracked are these actually trying on purpose to destroy their own business I really do think so. Reckon the bosses have probably got shares in other cour... See more

Six working days to deliver a first class letter with England. I complained. Asked them to explain how this was possible. How do they manage this dreadful service for such an expensive stamp price. Ju... See more

I made an order and was advised it will be delivered on the 7th but royal mail decide they will deliver on the 8th. This happens everytime I place an order and the ordered being delivered by royal m... See more

Omg beware worst customer service in my life so far I have had woth them. 2 months and still me calling and waiting time is 45+ minutes please try it yourself. And not even helping if call disconnect... See more

Every single time royal mail doesnt deliver my parcel. I was in when attempted delivery was apparently done, no one came to my door. I need my parcel for a wedding and royal mail need to get it sorted... See more

Terrible service. I can't understand how and why Royal Mail are still functioning, given their continued overall losses. I've arranged a re-redirection for one year. There's a tracked 48 hour par... See more

It's no surprise that Royal mail are rated 1-star. There's nothing royal about them. This is the 7th time this year that small businesses have sent packages that have claimed to be delivered to... See more

I booked a collection with Royal Mail but they never attempted to collect. I booked it again and they did not collect so I tried for a third time. Each time they did not collect my parcel and sent an... See more

I was literally by my front door when the door bell rang … took a second to answer … only to find that my delivery was being passed to my neighbour who just happened to be on the other side of the fe... See more

We tried to deliver your parcel from Autosave Components today, Thursday, 9 October 2025. Sorry, there didn’t seem to be anyone in. lying about deliveries, I was in all day shocking service

Tracked 48. Arrived 9 days later. 55 minute wait to speak to anyone at customer services. Absolute shambles, but when they do lose your mail you should be grateful for compensation in stamps.

Gave delivery instructions for the parcel to be left in a shed. Got email saying parcel delivered. Not in the shed, and photo provided showed some kind of plastic container (e.g. not a shed!). Online... See more

I would give no stars if possible Sent a birthday card by 2nd class post in June Card returned to me with a bill for extra £1,50 postage in September !! It was a small card less than A5 siz... See more

Using Royal Mails "48" service daily, I am finding that the "48 hour" service is particularly awful. typically arrives in 5 days. They need to vastly improve this service, I have no faith that my orde... See more

Why do businesses use these charlatans? They simply don’t do their job. If you make a complaint, you get a generic email that solves nothing and they wash their hands of any responsibility. Th... See more

The Royal mail app is shockingly bad , it's never up to date , doesn't actually give any relevant information for the date and time, I've deleted parcels that have been delivered over 12 months ago an... See more

In early summer I paid for a package to be collected from the house for return to a supplier. On the day of collection I received an email from so called Royal Mail to say that the package had not be... See more

How are they still in business? Posties not scanning items prior to delivery properly, the mobile app is barely functional, one day you can login, the next you can't due to an error. When you can lo... See more

Absolutely terrible, waited for our parcels all day, Thursday 9th October. At 4.41 received a message saying they had tried to deliver. No way, why do they tell Lies, be honest and just say you can't... See more

Paid £38 for a blood test kit. The blood sample was returned to the Laboratory via a prepaid Royal Mail 24 Tracked Return envelope. It was collected at my home address on 22 Sept, 2025. 3 weeks late... See more

Human Verification. I have put in a complaint to Royal Mail. I could not complete it because I kept failing there new human verification test. Several circles were turning in different directions... See more

Royal Mail is no longer delivering letters to the street where I live. We have to go to the sorting office to collect them. They still manage to deliver parcels but not letters? There are housebound p... See more

Courier companies give tracking details that allow you to check on it's progress. As does Royal Mail. But only after they've already tried to deliver it once. What's the bleeding point in that? You... See more

They direct you to their website or app to change the date of delivery, or to call. I went to the website, however it tries to force you to download the app. So I called them as im not going to do... See more

They lie about trying to deliver parcels. No attempted delivery was caught on any of my cameras, or door bell, but according to RM there was no answer. Why not reschedule a delivery rather than lie ab... See more

Hopeless. Paid to track an envelope which one month later still says in Transit. Made it though all the automated messages to be told it's 'still tavelling though our nextwork' - really? - it's not mo... See more