Yourselfirst Reviews 16,777

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with several aspects of the service. People report issues with cancellations, highlighting difficulties in terminating their subscriptions. Many reviewers mention unexpected charges and express frustration with the payment processes. Consumers also report problems with contacting customer support, indicating difficulties in resolving their issues. Furthermore, a significant number of reviewers express concerns about refunds, suggesting that obtaining reimbursement for unwanted charges is problematic.

Based on these reviews

Rated 3 out of 5 stars

I don't think the questions accurately conclude with my own considerations. Like... I thought it was very much a physical touch person. And I still am. I didn't consider myself to be as intellectu... See more

Company replied

Rated 2 out of 5 stars

I undertook a memory assessment, and it was quite interesting. The price of the assessment was reasonable. My only criticism is that a more detailed report might have been preferable, but I can't co... See more

Company replied

Rated 2 out of 5 stars

Pricing very misleading and website impossible to navigate to cancel £1.99 trial mysteriously turns into rolling subscription £23.99 every thirty days When I did make contact with customer service... See more

Company replied

Rated 1 out of 5 stars

Absolute scam . Took a quiz for £1.99 and suddenly £23+ is taken out my bank account as I’ve inadvertently signed up to a subscription. If you go to their FB page it is nothing but similar complaints.... See more

Rated 1 out of 5 stars

This is another company who seem to intentionally mislead you about charges. I thought i was going to be charged a small amount for checking my memory, but now i find i have been paying the full subsc... See more

Rated 4 out of 5 stars

I enjoyed taking the test and got an unexpected result, higher IQ than I thought. I also enjoyed the advice given to help yourself. I just wish these companies would let the customers decide whether t... See more

Company replied

Rated 1 out of 5 stars

I unwittingly signed up to a subscription, I had no idea and they state that its clearly communicated, I had been paying £23 a month for 6 months before I realised and the actual report I brought init... See more

Company replied

Rated 4 out of 5 stars

The questions made me think about when I have had difficulty in remembering things and then it asked the same question in a another way, which noted my recall. Good feedback with encouraging insight.... See more

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Rated 1 out of 5 stars

I agreed to pay £1.99 for an initial assessment. I never actually got it and I contacted them to say that there was no way I wanted to continue a subscription. They confirmed that I would not be charg... See more

Company replied

Rated 4 out of 5 stars

Insightful and surprising. Enneagram, I’d identified myself (independent test) as a core 9. Since this first report I’ve kind of lost track of how to access more of Yourselfirst. It’s not an App so... See more

Company replied

Rated 4 out of 5 stars

I really liked the variety of potential opportunities given. The test did glitch and I couldn't read the entire prompt for three of them and there were two prompts where the answers cut off at 4 and I... See more

Company replied

Rated 4 out of 5 stars

There was a good range of cognitive exercises in the short test. Even though my report showed a good result I was expecting to see which questions I got wrong.

Company replied

Rated 4 out of 5 stars

Simple initial test and yet it’s supposed to reveal memory concerns. I do believe we may need more in depth analysis by a real neurologist.

Company replied

Rated 1 out of 5 stars

Had just one email from them confirming the £1.99 trial I had signed up for back in July. They kept quiet after that whilst they took £23.99 per month presumably hoping I wouldn't notice. Well I di... See more

Company replied

Rated 4 out of 5 stars

Interesting . Looks like I’m about where I should be. But don’t like being manipulated into buying stuff.

Company replied

Rated 1 out of 5 stars

They sell it like a psychological quiz but it’s really a subscription scam that never ends. The same fake results for everyone

Rated 1 out of 5 stars

Even after contacting them multiple times, no one replied and more payments appeared. The whole setup feels like a trap disguised as self help

Rated 4 out of 5 stars

When we finally got to it, the report was great but all the sales guff first was really disappointing and off putting

Company replied

Rated 4 out of 5 stars

Had problems with finding my results. Saw your "skip" buttons after looking for it. But of course you have to economize your service. thank you anyway, makes me feel safe!

Company replied

Rated 4 out of 5 stars

My memory is very poor and I will appreciate assistance and support to improve it. I found some of the questions confusing. I think I recall numerical information better these questions were enjoyab... See more

Company replied

Rated 1 out of 5 stars

Their quiz seemed fun but ended up as a hidden subscription trap, totally not what i expected

Rated 1 out of 5 stars

They offer you a "free test" to practice Insights, and then charge you to see the results. You nly know about the charge AFTER you've spent 30 mins ding the test! I didn't give them a penny, but what... See more

Rated 1 out of 5 stars

sent messages to support but no one replied, still getting billed automatically every few days

Rated 4 out of 5 stars

The test was interesting - but I wasn't really interested in my autism score. I expected a test on memory. So no connection.

Company replied

Rated 1 out of 5 stars

What seemed like a simple €2 test turned into €29.99 charges every week with no confirmation or refund

Rated 1 out of 5 stars

It's all about advertising. I was expecting a schedule of my progress not just asking me to buy books

Rated 1 out of 5 stars

I expected real feedback, but it’s all auto generated text. no connection to my answers at all

Rated 1 out of 5 stars

The design looks nice but once you enter your card you can’t escape. No help, no cancellation, just silent billing

Rated 1 out of 5 stars

Another €25 gone without approval. I never agreed to repeat payments. This platform hides behind fake positivity to steal money

Rated 1 out of 5 stars

I’m writing this review to save others, it’s a scam under a fake self-help idea

Company replied

Rated 1 out of 5 stars

The results made no sense at all, like they were written by a bot trying to sound deep

Rated 1 out of 5 stars

tried changing answers - got the exact same report, pure copy paste

Rated 1 out of 5 stars

Tried the so-called free test but within days my card started getting random deductions. No warning, no receipts, just money leaving silently. The insights were copy paste nonsense that could fit anyo... See more

Rated 1 out of 5 stars

The so called analysis had no depth only generic lines that could fit anyone. And of course hidden payments behind it all

Rated 1 out of 5 stars

I paid €29.99 after a supposed €2 entry and no invoice or confirmation ever came. Tried to reach support nothing but silence

Rated 1 out of 5 stars

The interface looked smooth and professional, but once I paid, the content was empty and support vanished. Nothing about this feels legitimate or honest

Rated 1 out of 5 stars

Reports contain nothing new, just vague compliments pretending to be deep insight. Total waste of time and money

Rated 1 out of 5 stars

avoid this site!! it offers nothing real just fake results and silent deductions that never stop once they start

Rated 1 out of 5 stars

The service promises growth and self-knowledge but delivers recycled fluff and hidden charges. It’s built to drain your account slowly

Rated 1 out of 5 stars

Tried the "free" quiz but charges started days later. No warning, no refund, just money gone. Results were random and useless

Rated 1 out of 5 stars

I told this company to cancel my subscription with them on 29 September and received an email confirming this. Depite this they have today charged me £23.99. This is completely unacceptable

Rated 1 out of 5 stars

charges appeared days after i joined, no warning at all, just money disappearing every week without notice

Rated 1 out of 5 stars

Looks professional on the surface but is just a billing engine underneath Not a single useful response from them

Rated 1 out of 5 stars

i tried the test just for fun but ended up chasing refunds for weeks, nothing but frustration

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2.6

Poor

TrustScore 2.5 out of 5

17K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

There’s no transparency

There’s no transparency, no accountability, just an endless loop of payments and frustration experience

September 11, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Rebecca, we understand your frustration and we’re sorry your experience felt opaque. Transparency is something we work hard to uphold across every part of the platform, please email hello@yourselfirst.com and reference YF81433 so we can investigate this with urgency.

Rated 1 out of 5 stars

Dozens reporting identical experiences

I checked online forums later and found dozens of posts describing the exact same experience I had

October 5, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Dylan, we understand how alarming it must be to read others having similar concerns. We want to assure you that we’re listening, reviewing each case, and working toward more clarity, fairness, and faster resolutions. Your feedback is an important part of that.

Rated 5 out of 5 stars

Never got my report

October 16, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Christine,

We’re so sorry to hear you haven’t received your report yet, that certainly shouldn’t happen. Could you please email us at hello@yourselfirst.com? We’ll locate your report right away and make sure you have full access.

Rated 1 out of 5 stars

Even after canceling through my bank

Even after canceling through my bank, they somehow tried to process another transaction under a slightly new name

September 23, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi A.K., that’s a serious concern and we appreciate you bringing it to our attention. We never attempt charges without active authorization, and if this happened to you, it needs to be resolved. Please email hello@yourselfirst.com with ref: YF81445 and we’ll personally investigate the matter in detail.

Rated 1 out of 5 stars

Copied report from free horoscope sites

The personality report they send looks like something copied from a free horoscope app

September 30, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi John, we’re disappointed to hear that the report didn’t meet your expectations. While we use structured personality frameworks, your insight tells us we need to revisit how we personalize content. Your feedback will be shared with our content team for review and updates.

Rated 1 out of 5 stars

refund team built to exhaust victims

you can tell their "refund team" is just a wall of templates designed to make you give up feedback

October 2, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Troy, that’s a strong message and we hear it. If you felt stonewalled or unheard in your interactions with us, we truly apologize. Our support process should always be clear and respectful, not exhausting. We’re reviewing all feedback to ensure better handling going forward.

Rated 1 out of 5 stars

Tiny test turning into expensive plan

One $1.99 test suddenly turned into recurring monthly payments of nearly thirty dollars that I never approved

September 14, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Arnold, that sounds incredibly frustrating, and we're sorry for any confusion. We do not charge any user without clear consent, any subscription-related billing is detailed before proceeding. Please email hello@yourselfirst.com and include Ref: YF81462 so we can get this sorted quickly and thoroughly.

Rated 1 out of 5 stars

Confidence in their scam is terrifying

There’s a level of confidence in how they scam people that’s almost frightening
they know exactly what they’re doing

September 20, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Ron, we understand your concern, and we’re deeply sorry you had this impression. It’s important to clarify: our service is never designed to mislead or deceive, and we work hard to ensure all terms are presented clearly. If you feel otherwise, please allow us to investigate, email us at hello@yourselfirst.com with details or use Ref: YF81468 if billing is involved.

Rated 5 out of 5 stars

About Me

I already knew this but advice is good

October 16, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hello Elizabeth,

It’s great to know the insights resonated with what you already understood about yourself. Sometimes, confirmation can be just as valuable as discovery. We’re glad you found the advice useful!

Rated 1 out of 5 stars

Same useless replies in every language

Emailed their support three times in different languages and got the same useless automated message every time

October 4, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Victoria,

We’re truly sorry to hear that your attempts to reach support left you feeling dismissed. While we use structured responses to maintain clarity across languages, every case deserves individual care and follow-through. We take your message seriously and will raise this with our support team to ensure better personalization and resolution moving forward.

Rated 1 out of 5 stars

Silent system with disappearing money

Their whole system feels built around silence - no confirmations, no explanations, just money disappearing review

September 28, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Scottie,

We completely understand how frustrating it must feel to see charges without clear notifications. Please know that we do not process payments without user authorization, and subscription terms are displayed clearly before checkout. Still, if anything felt unclear or unexpected, we want to investigate further. Please reach out to hello@yourselfirst.com with ref: YF81512 and we’ll assist you directly.

Rated 1 out of 5 stars

account shows nothing but charges continue

tried to check my account settings for any active plan but everything shows no subscription and yet they keep charging

October 8, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Lorena,

Thanks for bringing this to our attention. That definitely shouldn’t happen, if your dashboard doesn’t reflect an active subscription but charges persist, that’s something we absolutely need to look into. Please email hello@yourselfirst.com and include ref: YF81519, so we can investigate thoroughly and make things right.

Rated 1 out of 5 stars

Clean design hiding secret billing trap

The worst part is how normal everything looks at first - clean design, calm words and then they hit you with hidden billing

September 5, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Kira,

We appreciate your honesty, and we’re sorry that the design left you feeling misled. While we do our best to present all payment and subscription terms up front before any charge occurs, we recognize the importance of making that clarity even more obvious. Your feedback helps us improve, and we thank you for taking the time to share it.

Rated 1 out of 5 stars

Mysterious charge even after cancellation

Woke up to yet another mysterious payment from this company
even though I already went through the whole cancellation process

September 19, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Amelia,

We completely understand how concerning this is, and we’d like to assure you that we never charge users after a confirmed cancellation. If this occurred despite that, it may be the result of a technical error or duplicated process. Please email us at hello@yourselfirst.com with ref: YF81523 so we can review your account immediately and resolve this for you.

Rated 5 out of 5 stars

Simple to understand

Simple to understand

October 16, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi George,

We appreciate your feedback! It’s great to hear you found everything simple and easy to understand, that’s exactly the kind of experience we aim to provide.

Rated 5 out of 5 stars

Thanksssss

October 16, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Noah,

We love your enthusiasm - thank you so much for the five stars! Your positivity means a lot to us.

Rated 5 out of 5 stars

I liked answering the questions

I liked answering the questions. I found it interesting to learn about myself

October 16, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hello Yvonne,

We’re so happy you enjoyed the process and found the questions thought-provoking. Self-reflection is such a rewarding journey, thank you for sharing yours with us.

Rated 5 out of 5 stars

Quick and Easy Memory Quiz

I was looking for a way to check my memory, following an head injury

October 14, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Kay,

We truly appreciate you taking the time to complete the memory quiz, especially following such a challenging circumstance. We’re glad it provided clarity and reassurance. Wishing you continued recovery and wellbeing.

Rated 5 out of 5 stars

Quick and easy to navigate with very…

Quick and easy to navigate with very relatable questions and in depth understanding of results

October 15, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Alisa,

Thank you for your kind words! We’re thrilled you found the experience easy to navigate and the results meaningful. Insight and understanding are what we strive for.

Rated 5 out of 5 stars

Easy questions

Easy questions

October 16, 2025
Unprompted review
Yourselfirst logo

Reply from Yourselfirst

Hi Lucinda,

We’re glad you found the questions clear and approachable. Sometimes simplicity brings the best insights - thank you for your review!

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