IONOS | ionos.com Opiniones 34.704

Respuesta de IONOS | ionos.com

Hace 5 días

Hi,

We’re truly sorry to hear about your experience and understand how frustrating it must be not to have access to your control panel after completing your payment. That’s definitely not the level of service we aim to provide.

After locating your account using the information provided, we believe that your concerns should be addressed by our Executive Solutions Team. We will collaborate with them to thoroughly review your case on your behalf. They will reach out to you promptly via phone and/or email to discuss this matter further. Thank you for bringing this to our attention.

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

30 sept 2025

Hi Caro,

We aim to always provide the best experience possible. Please accept our sincerest apologies that your experience did not live up to these standards.

We’re happy to take a look and see how we can assist further. Since I currently don’t have enough information to locate your account, I sent you a request for your Customer ID. You can reply to that request with your account information, or if you prefer, you may email us at Help@IONOS.com with the Subject “Trustpilot Review”. We’d love to make this right for you!

Thank you for taking the time to submit your review and are looking forward to hearing from you,
Tara, IONOS

Respuesta de IONOS | ionos.com

24 sept 2025

Hello,

Thank you for sharing your feedback with us. We’re glad to hear that you’re satisfied with the service overall, but we truly regret the difficulties you’ve faced trying to connect with an agent via chat. We understand how important it is to have convenient support options, especially when calling isn’t possible or practical, and we’re sorry for the frustration this has caused.

Regarding the email you received about the upcoming Plesk license charges, we want to make sure this is clarified and resolved quickly for you. Ee believe that our Executive Solutions Team is best suited to address your concerns. We will work with them to thoroughly review your case on your behalf. They will contact you promptly via phone and/or email to discuss this matter further. Thank you for bringing this to our attention.

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

24 sept 2025

Hi Martin,

We’re thrilled to hear that your experience was so positive and that our team was able to resolve your issue smoothly and efficiently. Providing reliable, hassle-free support is exactly what we aim for, and it’s wonderful to know we delivered that for you. Thank you for your feedback!

If you ever have any questions, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

23 sept 2025

Hi Reymundo,

We always strive to deliver the best possible experience, and we sincerely apologize that your recent experience fell short of our usual standards.

We're eager to assist further and address any concerns you may have. However, as I currently lack sufficient information to locate your account, I've sent you a request for your Customer ID. Alternatively, if you prefer, you can email us at Help@IONOS.com with the subject line "Trustpilot Review" to provide your account details. We're committed to resolving this matter promptly and to your satisfaction.

Thank you for sharing your feedback with us, and we look forward to hearing from you soon.
Tara, IONOS

Respuesta de IONOS | ionos.com

18 sept 2025

Hi Juan,

Thank you for your feedback! We’re delighted to hear that you found our service excellent in every way. At IONOS, we strive to provide top-quality support and solutions across all aspects of our service, and it’s wonderful to know we met your expectations.

Should you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

8 sept 2025

Hi Héctor,

We always strive to deliver the best possible experience, and we sincerely apologize that your recent experience fell short of our usual standards.

We're eager to assist further and address any concerns you may have. However, as I currently lack sufficient information to locate your account, I've sent you a request for your Customer ID. Alternatively, if you prefer, you can email us at Help@IONOS.com with the subject line "Trustpilot Review" to provide your account details. We're committed to resolving this matter promptly and to your satisfaction.

Thank you for sharing your feedback with us, and we look forward to hearing from you soon.
Tara, IONOS

Respuesta de IONOS | ionos.com

8 sept 2025

Hi Aries,

Speed and simplicity—that’s what we strive for! We’re thrilled your experience with IONOS was fast and easy. Our goal is to make getting started seamless so you can achieve your goals quickly. Thank you for recognizing our commitment to hassle-free solutions—we’re honored to have you in the IONOS community!

Just to note, should you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

2 sept 2025

Hi Luis,

We're thrilled to hear that our team was able to quickly resolve all the issues you were facing. At IONOS, we prioritize providing fast and effective solutions to get our customers back up and running smoothly. We appreciate your kind words and are grateful for the opportunity to serve you.

Remember, if you ever need any additional help, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

1 sept 2025

Hi Alsis,

Thank you for sharing your seamless experience with IONOS! We’re thrilled our services were easy and fast, and that our transparent pricing gave you the clarity you needed. We’re committed to straightforward, affordable solutions with no hidden surprises. Your satisfaction is our top priority, and we’ll continue working to make our services simple, fast, and reliable so you can focus on growing your online presence.

If you have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

26 ago 2025

Hi Ivan,

Thank you for the 5-star review! We're glad to hear the process was easy and fast. That’s exactly the experience we aim to provide!

If you have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

25 ago 2025

Hi Fredy,

Thank you for the 5-star review! We're glad to hear the process was simple and affordable, and that you appreciated the flexibility in choosing your plan.

We're here if you need anything—just email us at help@ionos.com or message us on Facebook (facebook.com/my.ionos) or X (@ionos_help_us).

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

8 ago 2025

Hi Jaime,

We're sorry to hear that your experience with us has taken a turn for the worse, and for the frustration and disappointment that's come with it. We appreciate you taking the time to share your feedback, and we apologize for the delays and difficulties you've faced.

After locating your account with the information you provided, we believe that our Executive Solutions Team is best suited to address your concerns. We will work with them to thoroughly review your case on your behalf. They will contact you promptly via phone and/or email to discuss this matter further. Thank you for bringing this to our attention.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

8 ago 2025

Hi David,

We're glad to hear you found the process easy, affordable, and fast, and that you’re happy with your domain purchase.

We're here if you need anything—just email us at help@ionos.com or message us on Facebook (facebook.com/my.ionos) or X (@ionos_help_us).

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

6 ago 2025

Hi Juan,

We appreciate your feedback and will review our billing process for clarity. Thank you.

Just to note, if you require further assistance, feel free to reach out to me or my team directly via help@ionos.com. Additionally, you can connect with us on our Facebook Page at facebook.com/my.ionos, or on X (formerly Twitter) by mentioning @ionos_help_us. We're here to help!

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

31 jul 2025

Hi Leida,

Thank you for the 5-star review! We’re glad to hear everything was easy, fast, and affordable. That’s exactly what we aim for!

We're here if you need anything—just email us at help@ionos.com or message us on Facebook (facebook.com/my.ionos) or X (@ionos_help_us).

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

23 jul 2025

Hi Julio,

That's great to hear! We're thrilled that you're getting off to a good start with IONOS. Our goal is to provide you with the tools and support you need to succeed, and it's wonderful to know that we're helping you achieve that. Thank you for choosing IONOS and we're looking forward to continuing to support you as you grow and succeed!

Should you ever require support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

14 jul 2025

Hi Sara,

Thank you so much for the 5-star review! We're glad to hear that everything is to your liking.

Let us know if there's anything we can do to make your experience even better! You are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

10 jul 2025

Hi Manuel,

Thank you for your comment! We’re glad to hear you received excellent service.

If there’s ever anything more we can do for you, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us.

Thanks,
Tara, IONOS

Respuesta de IONOS | ionos.com

4 jul 2025

Hi Alicia,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that Ray provided such wonderful support and was able to quickly resolve your issue after a long day of trying. We'll be sure to pass along your kind words to him. Your recommendation means a lot!

If you ever require further support, don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us.

Thanks,
Tara, IONOS