Kiwi.com Reviews 147,266

I was nervous about using Kiwi after my daughter had a negative experience with them, but this time they came through. Because I was using budget airlines, or perhaps because I was traveling internati... See more

I had troubles with the check in. I wrote to Kiwi and got connected quickly but they did not explain me the reason of the problem and just wrote t me that an assistant will get in contact with me in 2... See more

Great prices and options. My only suggestion is that I could not buy an overhead compartment space because the option did not appear. Otherwise, I would have given them a five star

The experience was intense. I had to verify my order within 30 minutes. Clicking the verification button redirected me to a Ryanair website with an error. And in this case, it was unclear what to do.... See more

The most reliable travel partner. Last year AirChina cancelled my flight home from Thailand and without flight insurance Kiwi.com refunded me for that segment. All complaints to airline compensation c... See more

I might say I am a loyal client of your company.At my last trip from Istanbul to Bucharest I have reviewed all the possibilities of reserving ,a few times,because I was not sure which to rezerve,and w... See more

I'm using Kiwi for some years already. I'm flexible with my travels, that's why I like that on kiwi I can select a destination with a date range, it gives me all the alternatives from where I can sele... See more

Trying waaaay too hard to sell unneeded features, I've never had to tick /untick so many options for booking a flight. Not to mention that they don't give your the PNR straight away, even for the airl... See more

Tickets prices change just before pay option. Also had double purchase on same time . Lucky one has been cancelled automatically but I was so scared when I saw two emails confirming. Not a good experi... See more

I booked a flight through Kiwi. I was nervous from reading negative reviews after I had booked the ticket. My heart fluttered again when it took a while for booking confirmation.The communication was... See more

Convenient and comfortable. I have bought tickets for cheaper on Kiwi than the airline's website, since on the latter the price was a bit higher, with taxes and everything. So, I saved some of my... See more

Affordable price. Downside is that I couldn't request upfront to have ticket that includes personal item (laptop bag) so ended up on Smartwings flight which doesn't allow that. It would be nice to... See more

The booking procedure was a total farce. I booked a flight from Udon Thani to BKK, but when the ticket was issued after many attempts of getting the right time, i found out it was booked to DMK, which... See more

my least favorite of all the airline frat form. Maybe I dont get along with their Customer service. The service i needed wasnt meet or let say havent resolve. They mostlikely not offer that much cheap... See more

We have been using Kiwi.com for several years, for our inland flights in Kenya. They have been efficient, quick and well priced. We will continue to use them for flights within Kenya and now, may wel... See more

Good service but sadly they don’t update you on anything during a refund process. I bought tickets on November 13th 2025 and 20 minutes later, same day, I was canceling my trip and requesting a refund... See more

After my problem with Kiwi and 2 months waiting, I received an email today with 2 solutions. I really liked that they were transparent and that they came through my case with an honest solution to the... See more

Overall i can describe my experience as positive. I had some issues with my booking but the Kiwi.com support team helped me out, so I will definitely using this service again.

I didn't confirm my reservation via the link. I asked to rebook my ticket, but they refused and also refused a refund. Why? No one explains. I don't understand!!! I was very upset and had to book dire... See more

I booked my flights 4 times, only on the 4th time did I have success. I am still waiting for my refund for the first time I booked my flight, still nothing the money is taken immediately but not ret... See more

Spot on App and service..... Using them for few years now...never had problem with booking or payment.... If needed refund is made straight in app as credit...or back in original payment... In 24h...... See more

I had a problem with a connection between flights that delayed me from reaching my destination. I missed my second flight and had to buy a new ticket myself. After inquiries with the kiwi company, the... See more

Great service and great app across the board. I have been using Kiwi for close to 5 years and I have always been deeply satisfied with every aspect of the experience. I have mainly used it to find... See more

My experience was bad because with Spirit Air delay I lost 2 connection flights and it cost me about $600 to by 2 new tickets. No food, no hotels were provided by the companies and stay 3 nights in d... See more

Unbeatable Prices & Flawless Booking ​I recently booked a flight through Kiwi.com and am extremely impressed with the experience. ​Unbeatable Value: They consistently offered the absolute lowest p... See more

Ticket was Cairo - Malaga (Cairo - Madrid - Malaga). I did not receive the 2 boarding ticket at Cairo Airport. They gave me a boarding ticket at Cairo Airport for the flight from Cairo to Madrid, and... See more

on my boarding pass it says 10 kg for 38 x 30 x 20 cm so your platform is misleading. bugs so far: 1. there's MR and MS bug in the names on the boarding passes (like PETERMR or ANNAMS) in our boa... See more

I JUST BOOKED FLY SEATS,BUT AM WAITING ON A REFUND,AS I COULD NOT USE THEM DUE TO MEDICAL REASONS,YHIS IS GOING ON SINCE SEPTEMBER, WITH NO RESOLVE, KIWI IS SAYING THE DELAY IS EASYJET. BUT I BOOKED W... See more

It was very useful to have booked my itinerary via Kiwi as my flight was delayed and as a result my other flight was affected. However, Kiwi provided a credit and I could book another flight through t... See more

A convenient service where you can find any plane tickets. They always send flight updates, and their customer support can answer all your questions.

Easy to navigate through the website and app, fast reactivity, high reliability in all services I have used so far. Connection to Ryanair still to be improved for necessity to verify at Ryanair plat... See more

After Kiwi made a mistake by not advising us of a Jambojet schedule change in February, everything worked very well with our Jambojet booking in November.

Easy to book, app is great. Prices were very good compared to other vendors. Tried to book through booking.com originally but they cancelled saying the airline had no flight....kiwi got me on the same... See more

The email I was sent says I can manage my booking from the Kiwi app. The app doesn’t recognize anything when I click the link. I try to add the flight to the app of the actual airline and the airline... See more

Was a little worried booking a flight through a 3rd party but i was saving a 100 dollars so took the risk. They where very professional and even though it was a 3rd party site they made it easy to ch... See more

Ok flights etc sometimes need to be more pro active re delays as to why length of time etc good od on most things shall use again

I think its one of the best apps to book flight tickets. It gives you the cheapest option almost every time for every itinerary. I've used this app for 5 years now and I never ran into any issues.( On... See more

I chose to book my flight through Kiwi.com and the process was smooth, with clear updates and easy-to-follow instructions. Everything went well and I arrived without any issues.

My trips don't get saved in the app. Everytime I have to go in my email and open my ticket. Also, I understand that I can not do the check in through kiwi but an link that leads me doing that can mak... See more

I wrote my email address wrong ok the reservation and the customer support helped instantly to get access to my flights. I recommend Kiwi for flight reservations to everyone and I will definitely use... See more

Services provided and help with potential issues were handled very promptly by Kiwi. Thank you for your professionalism.

It’s awesome I can find everything easily, I book a lot of flights per year so I’m just missing some discounts on it…

I had a very positive experience. The whole process was fast, intuitive, and free of any unpleasant surprises. Communication was clear, and the information provided was accurate. The app/service worke... See more

They make it easy to book and offer great pricing. They also send you emails with all the pertinent and important information you need.

Buying the tickets was easy. But abrupt cancelation did not give us enough time to look for other travel options.

So far I have had positive experiences with your company. Almost all of my trips have been from Kiwi.

It's simple to book, however I'll appreciate if it clearly mention whether flight fare has food included or not. In all my travelling booked through Kiwi I had to travel empty stomach

When I was about to pay, there was a pop-up window that said the price increased by 18000 HUF to 88000HUFunfortunately. I went back and searched for the same flights, and the total price of them was 1... See more

If this was our flight toHK via HK express, that was bad , because we saw the 7kg extra bought on the airport desk is 600ntd , they charged us 1200 ntd pp per extra 7kg. Tien