K-SWISS UK Reviews 1,775

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They consistently praise the brand for the quality and durability of its products, particularly highlighting shoes that last for years. Customers appreciate the comfortable fit, especially for those with wide feet, and the consistent sizing across different purchases. The stylish designs and the availability of half sizes and leather uppers are also frequently mentioned as positives. People value K-Swiss for both sports and casual wear, noting their comfort for all-day use. Consumers are also pleased with the delivery service, often describing it as efficient and fast. The ordering process is considered straightforward, and the customer service receives accolades for being helpful and responsive, even when issues arise. Many reviewers express their loyalty to K-Swiss, with some having purchased the brand for decades, citing the consistent quality and comfort as reasons for their continued patronage.

Based on these reviews

Rated 4 out of 5 stars
Verified

Ordered some McLaren f1 in leather at a sale price. Encountered a problem as they were shipped from france with wrong post code.(One letter incorrect) Got all the way to UK and royal mail refused to d... See more

Rated 4 out of 5 stars
Verified

My son is a junior tennis player and he has recently been using k-swiss tennis shoes as we find these more durable than other tennis brands. He plays 5 days a week at an academy and we were having to... See more

Rated 4 out of 5 stars
Verified

Love the product however the postage was a bit problematic. La Poste does not have an English option making it difficult to track or redirect the package. A big thank you to Elodie & your speedy cu... See more

Rated 4 out of 5 stars
Verified

The tennis shoes were great when they arrived but the delivery tracking procedure was very frustrating and I had no idea where the parcel was until it actually arrived. The tracking process was in Fre... See more

Rated 5 out of 5 stars
Verified

Product arrived as promised in 4-5 days . As I have already used the same trainers ,I was extremely pleased with the quality and design of the product which has lasted for at least 5 years It is sui... See more

Rated 5 out of 5 stars
Verified

Good range of products with reasonable delivery time and very easy ordering process. I bought these shoes because the toe box is larger than some other brands. One really helpful thing would be if tha... See more

Rated 5 out of 5 stars
Verified

Always purchase K-Swiss trainers. Size 9.5 a perfect fit. Arrived fast and very securely packaged. Unfortunately the shoes were a little firmer than I require. Requested to return. All paperwork incl... See more

Rated 3 out of 5 stars
Verified

The tracking information uses a French site with no apparent English option. They did not notify me about the day my shoes were to be delivered (which was earlier than predicted) so I missed the first... See more

Rated 3 out of 5 stars
Verified

Two weeks ++ on —paid some £130 —- and nothing been delivered . Suspect down to the couriers k Swiss use but for my £130 I have received —- nothing . Couriers fault —- k Swiss did best to resolv... See more

Company replied

Rated 5 out of 5 stars
Verified

Received item quickly when ordered and received refund quickly also, considering sending to Europe. Thanks

Rated 5 out of 5 stars
Verified

Great value shoe that I use for weekends and out and about when normal trainers aren’t appropriate. Great fit and all day comfortable, not sure you’d run a marathon in them but I’ve walked about 30mil... See more

Rated 5 out of 5 stars
Verified

This was the latest purchase (White Rival Trainers) of several past purchases made of white KSwiss trainers of very similar design. This particular design provides very good foot support, is very hard... See more

Rated 5 out of 5 stars
Verified

Having had my processed order from Amazon cancelled due to item not being available i thought i would go direct and presumably pay more. After checking out discount codes i purchased a pair from K-Swi... See more

Rated 3 out of 5 stars
Verified

I have been using size 11 K Swiss tennis shoes for more than 20 years and have always been very pleased with them. However, this latest purchase are way too small for me to wear, even with laces remo... See more

Rated 5 out of 5 stars
Verified

Needed to replace a terrific worn out pair of Kswiss tennis shoes so naturally tried the same make again with no regrets. Thought size 8 was a bit small to start with but once laces were loosened and... See more

Rated 5 out of 5 stars
Verified

These are in my experience the best supporting/cushioned and most instantly comfortable tennis shoe. I'm on my sixth pair. Please don't stop making them! I went up half a size for a good fit.

Rated 5 out of 5 stars
Verified

Have had 5 pairs of K Swiss over the last decade or so because they look good and simply don't fall apart like other brands do. They keep on going until the tread on the soles has more or less worn aw... See more

Rated 5 out of 5 stars
Verified

KSwiss trainers aren't just stylish and modern they fit my wide feet perfectly, like a glove. They are very well made and it looks good to be wearing a pair and with the added discount that you gave... See more

Rated 5 out of 5 stars
Verified

It’s unusual to find trainers with leather uppers and available in half sizes, especially at sensible prices. Kswiss have been consistently top quality and in my opinion never vary. Would recommend... See more

Rated 5 out of 5 stars
Verified

The tennis shoes I bought, are, bar none the best I've ever had and with 55 years of playing racket sports I've had a few, my game has,literally improved as a result. The fit, the comfort, the grip a... See more

Rated 5 out of 5 stars
Verified

Shoes arrived within time-frames, well wrapped and fitted well. K-Swiss seem to have an understanding of width and foot comfort, the third pair of tennis shoes I’ve bought from you and all have been l... See more

Rated 3 out of 5 stars
Verified

I’m happy to write you a review but I am waiting on you refunding me. My shoes were returned on the 21st January and apart from twice asking me to review my experience I have heard nothing from you…….... See more

Rated 5 out of 5 stars
Verified

I've always purchased KSwiss, perfect fit every time, very comfy and made with first class materials. Delivery fast and items well packaged. Thank you

Rated 5 out of 5 stars
Verified

Ordered 2 pairs of trainers .Items arrived earlier than expected as owned several pairs of simillar trainers knew the quality wont dissapoint and they havent very happy to use K Seiss for futu... See more

Rated 4 out of 5 stars
Verified

Most adult shoe sizes start at 4, I only take a 3 which KSwiss supply, and theyare the only company I feel confident ordering on line, knowing that they will fit. They also arrived within a week of or... See more

Rated 5 out of 5 stars
Verified

My current K-Swiss trainers are more than 10 years old, so time for an upgrade! The new pair are stylish and so comfortable, just like the old pair. Thank goodness some things don't change!

Rated 3 out of 5 stars
Verified

The tennis shoe was of good quality, however the fit was too narrow for me. Delivery took a while , but during this time I did receive helpful progress updates.

Rated 5 out of 5 stars
Verified

I just love these trainers, I've worn these for years. Fell into financial difficulties and couldn't afford them. I'm here again and are loving them being back on my feet. Don't know how you do it, bu... See more

Rated 3 out of 5 stars
Verified

Wrong colour shoes delivered. Fully understand a mistake can be made but charged £5 to return them.

Company replied

Rated 5 out of 5 stars
Verified

Swiss have always been my favourite trainers but over recent years I’ve had difficulty finding them. I’m absolutely delighted with my recent purchase after my daughter ordered them for me online .

Rated 5 out of 5 stars
Verified

After seeing the K-Swiss McLaren shoes advertised I just knew I wanted a pair. I ordered online and they came a few days later. The shoes looked even better than they did in the advert. I knew K-Swiss... See more

Rated 3 out of 5 stars
Verified

Very poor delivery time, did not get a response till I emailed about my order and then they said there was a mix up and would get my order sorted. It took nearly a month to get mu items

Rated 5 out of 5 stars
Verified

As a die hard k Swiss wearer since the late 1980,s I love the styling comfort and longevity of k Swiss Quality styles for diffrent sports

Rated 5 out of 5 stars
Verified

I have been buying from K-Swiss for years. Always my go to for comfort and practicality. Design is a major draw, and they never disappoint.

Rated 5 out of 5 stars
Verified

My second pair of K Swiss shoes and both are excellent. Comfortable and well-made. Actually got noticed by some of my friends!

Rated 5 out of 5 stars
Verified

Once again a fantastic well made comfortable pair of trainers from kswiss and made even better with the McLaren logo also.

Rated 5 out of 5 stars
Verified

Great service fast delivery and the best trainers in the world according to my husband he has 10 pairs of Rinzler trainers and i usually buy him 2 for Christmas every year

Rated 5 out of 5 stars
Verified

Ordering was straightforward items delivered as promised. All good. Would reuse this site.

Rated 4 out of 5 stars
Verified

Delivery and updates were great. Only worn the shoes a couple of times, they seem comfy enough.

Company replied

Rated 3 out of 5 stars
Verified

Shoes arrived promptly, but I'm very disappointed with their comfort. Having previously had Kswiss tennis shoes which are so comfortable I decided to try their padel shoe. The cut around the ankle i... See more

Rated 5 out of 5 stars
Verified

Love k swiss trainers ,been buying them for over a decade now .just got some red striped ones ,look smart , comfortable good quality .in a sale bargain

Rated 5 out of 5 stars
Verified

A reputable, good quality brand. The trainers are a perfect fit and were delivered by a very efficient courier. Certainly have no hesitation in placing future orders with K-Swiss.

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Company details

  1. Shoe Store
  2. Activewear Store
  3. Tennis Store

About K-SWISS UK

Written by the company

K-SWISS, an american heritage tennis brand

Since 1966 🌴👟🎾
#PLAYERSKNOW

Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.

OWN THE COURT

From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.

CELEBRATING LIFESTYLE PLAYERS

K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.

Explore Our Timeline

Discover K-SWISS products

Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS

You have questions regarding our products? An inquiry about your order?
Contact our Customer Service


K-SWISS UK

K-SWISS UK

Written by the company

ON & OFF THE COURT

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars
Verified

Quality product. Good customer service team in UK to sort out any problems

Ordered some McLaren f1 in leather at a sale price. Encountered a problem as they were shipped from france with wrong post code.(One letter incorrect) Got all the way to UK and royal mail refused to deliver them to me because of postage error even though I had purchase proof and id. Idiots useless on phone at their customer service. Contacted kswiss UK customer service as they were being returned there. They just stuck a label on top with correct post code and arrived 4 days later. These are high quality trainers made with good leather and finish. I researched sizing before ordering and ordered 1/2 size above my normal UK 10 and perfect fit.

7 August 2025
Rated 1 out of 5 stars
Verified

Slow customer service

Delivery was almost 3 weeks with little input by the courier. Customer services only replied once and then it took 3 days. Cant say anything about the shoes as they were way too small, even having sized up

Following response from KSwiss I followed up and received no further communication.

5 August 2025
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

Thank you for your feedback. We are very sorry that your delivery was delayed. Unfortunately, the shipment was held up at customs before arriving in the UK, which was beyond our control, and we sincerely apologize for the inconvenience this caused.

Regarding your concern about customer service, please note that we did reply to your message within 48 hours. We always strive to respond as quickly as possible and regret if this did not meet your expectations.

We’re also sorry to hear that the shoes did not fit as you had hoped. If you need any assistance with an exchange or return, please don’t hesitate to reach out, we’ll be happy to help.

Kind regards,
KSwiss Team

Rated 3 out of 5 stars
Verified

Very poor delivery time

Very poor delivery time, did not get a response till I emailed about my order and then they said there was a mix up and would get my order sorted. It took nearly a month to get mu items

5 August 2025
Rated 1 out of 5 stars
Verified

Order placed 15 days back

Order placed 15 days back, still products not received. Promise on website false. This is misleading and deceiving customers

1 August 2025
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

According to our records, your order was delivered on 20th August. If for any reason you have not received it, please contact us directly at hello@ksgb.com
so we can investigate and assist you as quickly as possible.

We sincerely apologize for any confusion and remain at your disposal to resolve this matter.

Kind regards,
KSwiss Team

Rated 1 out of 5 stars
Verified

The WRONG ORDER SENT

Why send me an order of tennis shoes one of which was size 4.5 the other shoe 5.5? Still struggling to sort this out. Bad service

1 August 2025
K-SWISS UK logo

Reply from K-SWISS UK

Hello, we’re very sorry for this mix-up with your order. You can return the shoes, and our customer care team will be happy to help you resolve the issue. Please contact us at hello@ksgb.com
with your order details so we can assist you promptly.
KSwiss Team

Rated 1 out of 5 stars
Verified

My shoes have still NOT been delivered…

My shoes have still NOT been delivered to me!
I placed the order on 25th July, it is now 15th Aug.
They appear to be sitting in Marly le ville France.
I cannot speak to a human at FedEx to find out what is happening.
I am very unhappy. I had no idea I would experience this sort of delay, please can you find out from your end what is going on!!!!

29 July 2025
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

We are truly sorry for the inconvenience caused by this situation. Unfortunately, your parcel was lost by the carrier. As a result, we have already processed a full refund for your order.

Please accept our sincere apologies for this negative experience. We completely understand your frustration and will continue working with our shipping partners to avoid such issues in the future.

Kind regards,
Kswiss Team

Rated 1 out of 5 stars

Zero customer support or service

Similar to other reviews. Order never received.
No response from K Swiss on email.
Unable to find contact number so now hitting up their socials and posting comments so other customers are aware of the terrible customer service.

12 August 2025
Unprompted review
K-SWISS UK logo

Reply from K-SWISS UK

Hello,

I am very sorry to read this, could you please contact us here : hello@ksgb.com with your order number as it wasn't provide here.

Best regards,
Kswiss team

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