Ordered some McLaren f1 in leather at a sale price. Encountered a problem as they were shipped from france with wrong post code.(One letter incorrect) Got all the way to UK and royal mail refused to d... See more
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About K-SWISS UK
Written by the company
K-SWISS, an american heritage tennis brand
Since 1966 🌴👟🎾
#PLAYERSKNOW
Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.
OWN THE COURT
From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.
CELEBRATING LIFESTYLE PLAYERS
K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.
Discover K-SWISS products
Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS
You have questions regarding our products? An inquiry about your order?
Contact our Customer Service

K-SWISS UK
Written by the company

- ON & OFF THE COURT
Contact info
Lyon, France
- hello@ksgb.co.uk
- kswiss.co.uk
Replied to 42% of negative reviews
Typically replies within 2 weeks
Ordered 2 pairs of trainers .Items…
Ordered 2 pairs of trainers .Items arrived earlier than expected as owned several pairs of simillar trainers knew the quality wont dissapoint and they havent very happy to use K Seiss for future purchases
Delivered in no time
Delivered in no time, very comfortable once again, excellent quality and value for money 👌
Really tidy
Really tidy, well made trainers.My last pair lasted for years as I'm sure these will. Highly recommend.
Quality product. Good customer service team in UK to sort out any problems
Ordered some McLaren f1 in leather at a sale price. Encountered a problem as they were shipped from france with wrong post code.(One letter incorrect) Got all the way to UK and royal mail refused to deliver them to me because of postage error even though I had purchase proof and id. Idiots useless on phone at their customer service. Contacted kswiss UK customer service as they were being returned there. They just stuck a label on top with correct post code and arrived 4 days later. These are high quality trainers made with good leather and finish. I researched sizing before ordering and ordered 1/2 size above my normal UK 10 and perfect fit.
Slow customer service
Delivery was almost 3 weeks with little input by the courier. Customer services only replied once and then it took 3 days. Cant say anything about the shoes as they were way too small, even having sized up
Following response from KSwiss I followed up and received no further communication.

Reply from K-SWISS UK
Once again a fantastic well made…
Once again a fantastic well made comfortable pair of trainers from kswiss and made even better with the McLaren logo also.
Very poor delivery time
Very poor delivery time, did not get a response till I emailed about my order and then they said there was a mix up and would get my order sorted. It took nearly a month to get mu items
Order placed 15 days back
Order placed 15 days back, still products not received. Promise on website false. This is misleading and deceiving customers

Reply from K-SWISS UK
The WRONG ORDER SENT
Why send me an order of tennis shoes one of which was size 4.5 the other shoe 5.5? Still struggling to sort this out. Bad service

Reply from K-SWISS UK
My shoes have still NOT been delivered…
My shoes have still NOT been delivered to me!
I placed the order on 25th July, it is now 15th Aug.
They appear to be sitting in Marly le ville France.
I cannot speak to a human at FedEx to find out what is happening.
I am very unhappy. I had no idea I would experience this sort of delay, please can you find out from your end what is going on!!!!

Reply from K-SWISS UK
Despite coming from France delivery was…
Despite coming from France delivery was very fast efficient
Zero customer support or service
Similar to other reviews. Order never received.
No response from K Swiss on email.
Unable to find contact number so now hitting up their socials and posting comments so other customers are aware of the terrible customer service.

Reply from K-SWISS UK
A brand I can trust…
I have been buying from K-Swiss for years. Always my go to for comfort and practicality. Design is a major draw, and they never disappoint.
Experience was good.
Quality Company
Great product. Website and ordering simple to use. Delivery and packaging perfect.
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