Northdeco Reviews 5,841

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality and design of the furniture, often describing the products as high-quality, stylish, and well-crafted. Many are pleased with how well the items match the descriptions and photos online, and some specifically highlight the sturdiness and comfort of chairs and tables. People are also satisfied with the packaging, which generally ensures that items arrive in perfect condition. However, experiences with delivery and customer service are mixed. While some reviewers praise the fast delivery and helpfulness of customer service representatives like Laura and Rosa, others report significant delays and difficulties in getting timely updates on their orders. Some customers faced issues such as damaged products, missing parts, or incorrect deliveries, and their experiences with resolving these problems varied. A few reviewers also mentioned challenges with assembly and discrepancies between the product received and their expectations.

Based on these reviews

Rated 4 out of 5 stars
Verified

Everything good except initial order status update, at first I was not receiving any news and no reply to my emails. Quality of table is good and stable, looks like a design piece

Company replied

Rated 4 out of 5 stars
Verified

I made my order in August. There was a 2 week delay before they sent it (the product was in stock) because of shortage of transportation services (everybody was on vacations I guess). And I only got... See more

Company replied

Rated 4 out of 5 stars
Verified

The chair is beautiful. It is very big and wide, so check the measurements before purchasing it! The delivery was a bit slow but the customer service was professional and helpful.

Company replied

Rated 4 out of 5 stars
Verified

The most beautiful table and chairs! A gorgeous Scandinavian aesthetic. Unfortunately one of the chair legs was a bit damaged when it arrived. But they immediately offered to send a new one to replace... See more

Company replied

Rated 2 out of 5 stars

It's been a week since I ordered and have no news from Northdeco or from the shipment. Order #S76609 I also wrote to Northdeco right after ordering because I realised the parcel was sent to the... See more

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Rated 5 out of 5 stars
Verified

Chair arrived later then expected but customer service was excellent in communication when a mail was send an answer followed in a couple of days. Happy with the purchase.

Company replied

Rated 2 out of 5 stars
Verified

The table arrived damaged. After several emails they shipped another one and it also arrived damaged (one corner was cracked). I was offered a partial refund. The quality of the table is lower than... See more

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Rated 2 out of 5 stars
Verified

The chairs are nice, but the logistics it’s a tragedy. Starting from the purchasing until the delivery I had to wait a lot and call many times to receive any update. The call center service is helping... See more

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Rated 5 out of 5 stars
Verified

I bought a glass coffee table. Good quality. I opted for pick up in Barcelona. There was a delay in receiving an appointment for pickup. I called and the lady was very helpful and managed to arrange... See more

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Rated 5 out of 5 stars
Verified

First purchase thus sceptical. We ordered 2 chairs : Shipping OK. Products very well packaged. Customer service by phone excellent. So we are going to buy a table now !

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery. The item is conform to the description and the pictures. The armchair is heavy, steady and comfortable. It looks well crafted. The leather is nice. We will see how it evolves with time.... See more

Rated 4 out of 5 stars
Verified

Unfortunately, the delivery took an extremely long time. It's likely that the product isn't manufactured in Spain, but shipped directly from China. The smell of the artificial leather lingered... See more

Company replied

Rated 5 out of 5 stars
Verified

Love the quality of the table! It arrived from Barcelona to Germany in just a few days, which is incredible for such a large package. The shipping was super fast, and the table was securely packed. Fr... See more

Rated 5 out of 5 stars

Excellent chair. Quality superseded what was expected. The customer service was top notch. I will for sure use them again. Only one thing that they could change. After paying, no confirmation email wa... See more

Rated 3 out of 5 stars
Verified

The chairs I bought are very nice but uncomfortable to assemble. The main problem is that the feet to adjust the height of the chair both in front and behind have dented the new parquet because they a... See more

Rated 2 out of 5 stars
Verified

I have a problem with my armchair buyed. Someone answered me by mail but doesn’t care or doesn’t understand the situation . As this person answered 24h after each last email , I wonder when I will hav... See more

Company replied

Rated 3 out of 5 stars
Verified

Great site and products. Had to reach out for delivery tracking as it was not provided. Arrival was then seamless with the delivery provider reaching out for delivery appointment setup. Product i... See more

Rated 2 out of 5 stars
Verified

Chairs are nice, the wood ones are already assembled and nicely done, but the Candela one arrived with missing pieces so I could only assemble 1 chair out of 4. After 1 week and a half from the deli... See more

Rated 5 out of 5 stars
Verified

Pleasantly surprised by the very good quality of the eight chairs bought unseen, I didn't know Northdeco either, was just looking on the web for new chairs at a reasonable price. Good packaging and r... See more

Rated 2 out of 5 stars
Verified

I am not very happy about my purchase. The design of this company looks unique, but my purchase was a bit disappointing. I bought an extendable table (Tina), the part that is added to the table to ma... See more

Rated 4 out of 5 stars
Verified

Very beautiful table, good quality, very well packed for transportation. Only problem: the parcel was announced as deliverable within 5 days, but it took close to 3 weeks to arrive, with almost no up... See more

Company replied

Rated 4 out of 5 stars
Verified

The process was a little complicated with changes to virtually all parameters of the order on the run. Northdeco figured out they can't ship to a specific EU country so we had to change the destinati... See more

Rated 2 out of 5 stars
Verified

I ordered a glass table and it should have been shipped in a certain time. The product is good, but the delivery took much longer than expected, and I had to follow up a few times. They offered a sma... See more

Company replied

Rated 5 out of 5 stars
Verified

The chairs arrived in Just a couple days and were generally Easy tò put together once you get through the first one. The wood was a bit lighter than the online photos but still worked out great. I go... See more

Rated 5 out of 5 stars
Verified

It was a good experience, shipping was as fast as they mentioned before ca 7 days or less. The glass table arrived in a perfect condition, very well packed up. The man who brought the table first carr... See more

Rated 4 out of 5 stars
Verified

The product is great, arrived intact. My problem was with the tracking of the shipping. The package was shipped to belgium but the only website where i could track the order was in spanish. I always h... See more

Rated 5 out of 5 stars
Verified

Everything went and arrived smoothly – the table was well packed, so there was no damage or any problems! I am very happy with my order and will definitely continue buying accessories for my new flat... See more

Rated 5 out of 5 stars

Super quality, great prices and fast delivery. We couldn’t be more happy with our new glass coffee table.

Company replied

Rated 5 out of 5 stars
Verified

Produit conforme à la description et aux photos. Trés bien protégé par l'emballage. Facile à monter.

Company replied

Rated 5 out of 5 stars
Verified

I bought a glass table from Northdeco and it perfectly matched the description on the website. It looks and feels like a high quality product. The shipping from Spain to Germany was super easy and onl... See more

Rated 2 out of 5 stars

It's not going well. I ordered the package and put the correct address, but something must have gone wrong on their end, cos they put the wrong address. I've been trying to contact them but I'm getti... See more

Rated 5 out of 5 stars

I ordered a coffee table in caramel colour but the delivery date was longer then expected (I didn’t check dat it was not in stock, my mistake). When I contacted the customer service they kindly g... See more

Rated 5 out of 5 stars
Verified

We loved the quality, the delivery was really quick. Truly satisfied with the whole experience. Highly recommend their chairs we would definitely purchase from them again

Rated 4 out of 5 stars
Verified

The product arrived damaged and the customer service helped with the problem and they finally refund me entirely. Even if the process was slow, at the end they were helpful and kind.

Company replied

Rated 5 out of 5 stars
Verified

I ordered items that were partly not available yet (which was correctly marked) and since I didn’t want to wait super long for both I wanted to schedule two separate shippings. It took some time to r... See more

Rated 4 out of 5 stars
Verified

Nice product, fair prices. Delivery time and delays could be communicated more transparently in my opinion.

Company replied

Rated 3 out of 5 stars

Ordered four chairs, each with a displayed price of around €150, and I received chairs of terrible quality and condition. The chairs are scratched, have shape defects, and the drilling is compl... See more

Company replied

Rated 5 out of 5 stars
Verified

It was going to take a while to receive everything, but it turned out to be delivered faster than mentioned. All products were carefully packed and turned out amazing! Super happy

Rated 5 out of 5 stars
Verified

Chairs are looking awesome, really stable quality. Worth the money. Good customer service.

Company replied

Rated 3 out of 5 stars
Verified

The delivery took exceptionally long without any explanation or assurances from the company. The company also doesn't stick to it's own expectations for answering customer service requests (72h on ave... See more

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Rated 5 out of 5 stars
Verified

Amazing and very trendy furniture! The items are so wonderful and very modern, the leather is a very high quality! I love them! A must have!

Company replied

Rated 5 out of 5 stars
Verified

My experience was great. They are responsive and the furniture is great quality

Company replied

Rated 2 out of 5 stars
Verified

Product is nice, delivery and customer service is not working well

Company replied

Rated 5 out of 5 stars
Verified

Great product, nice customer service

Company replied

Rated 4 out of 5 stars
Verified

Heavy and sturdy table, seems just like in the picture. I am happy with the addition to my home. very straighforward to build, too. Packaged well. Perhaps this is more my responsibility, but I really... See more

Rated 5 out of 5 stars

The "Binsa" chairs we ordered are the most comfortable we own. The quality of the materials are absolutely first-rate. We had an issue with delivery (ordered two, received one) that customer service h... See more

Rated 5 out of 5 stars

We ordered two armchairs and the delivery arrived on time. One of the armchairs was easy to assemble, but the legs of the second one didn’t fit into each other properly. I contacted customer serv... See more

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Company details

  1. Furniture Store
  2. Decoration and Interior Design Store

About Northdeco

Written by the company

Tienda Online de Muebles de Diseño Somos una empresa joven especializada en Muebles de Diseño y amantes del diseño de interiores. Queremos que nuestros clientes puedan disponer de los más icónicos y famosos muebles del siglo XX a unos precios asequibles. Ofrecemos un trato cercano, el cliente puede preguntarnos todas sus dudas, ya sea sobre montaje, si lo tenemos en stock, por la combinación de colores o maderas, o alguna ayuda en cuanto al interiorismo. Estamos aquí para ayudar y dar soporte. 🖤

Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

SCAM avoid at all costs

SCAM avoid at all costs

20 days after I've made the order they didn't ship yet, saying they had continuos delays. I gave them the benefit of the doubt but even after having canceled the order, one and half month have passed and they still haven't refunded it nor have I received the item. I now have to call my credit card to help me recover the money.
Also they're customer services replies with 3-4 business days delay making comunication very slow.

Do yourself a favour: avoid them

1 September 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Item ordered online and payment…

Item ordered online and payment immedately confirmed, but over a week passed without any further information. After two attempts to reach customer service and another week+, I was told the chair I ordered would not be available until November, information contradicted by their own website. I requested the order be cancelled, was told I would receive a refund, but then it was still sent and arrived, in the end, over a month after ordered. The lag time between contacting customer service and hearing back from them was, on average, 1.5 weeks between messages. So far, the chair itself seems fine, but I would not use this company again due to their chaotic, inaccurate, and exceedingly slow service.

2 September 2025
Rated 1 out of 5 stars
Verified

Bad bad bad experience. Poor customer service

I did an order at the end of august.. I’m still waiting the order..the cuatomer aervice is really poor and they don’t provide any significant information about the status of the order..i’m just receiving apologies from them but they are not providing any estimation. I will never do again an order from this website and I suggest to everyone to find another solution from their house..but not Northdeco..never.. now it’s 2 months that I’m waiting.. it will nevere arrive my order? Who knows…

10 October 2025
Rated 1 out of 5 stars
Verified

Terrible experience

I ordered a table three weeks ago and it still hasn’t arrived. I paid €30 for shipping, which makes this even more frustrating. There’s been no update, no tracking information, and no response to my messages. Extremely disappointed with the service. I wouldn’t recommend ordering from here.

22 September 2025
Rated 5 out of 5 stars
Verified

Chair arrived later then expected but…

Chair arrived later then expected but customer service was excellent in communication when a mail was send an answer followed in a couple of days.

Happy with the purchase.

23 September 2025
Northdeco logo

Reply from Northdeco

Hello,
Thank you so much for your review!

We're so glad you had a great experience with us. Comments like yours motivate us to continue working every day to offer you the best service and quality products.

We hope to see you again at Northdeco soon!

Rated 1 out of 5 stars
Verified

Customer service unavailable - reversal process disrupted


I ordered the wrong item – my fault.
But for two weeks now, I've been waiting for a message about how I can return the delivered item and when I'll get my money back for the canceled item.
I've sent several emails and tried to get through by phone more than 20 times to no avail. No response from customer service. I hope this can be resolved.

23 September 2025
Rated 4 out of 5 stars
Verified

The chair is beautiful

The chair is beautiful. It is very big and wide, so check the measurements before purchasing it! The delivery was a bit slow but the customer service was professional and helpful.

22 September 2025
Northdeco logo

Reply from Northdeco

Hello,
Thank you so much for your review!

We're so glad you had a great experience with us. Comments like yours motivate us to continue working every day to offer you the best service and quality products.

We hope to see you again at Northdeco soon!

Rated 4 out of 5 stars
Verified

Everything good except initial updates

Everything good except initial order status update, at first I was not receiving any news and no reply to my emails. Quality of table is good and stable, looks like a design piece

19 September 2025
Northdeco logo

Reply from Northdeco

Hello,
Thank you so much for your review!

We're so glad you had a great experience with us. Comments like yours motivate us to continue working every day to offer you the best service and quality products.

We hope to see you again at Northdeco soon!

Rated 1 out of 5 stars
Verified

Horrible Customer Management

I had a very disappointing experience with Northdeco. I bought an expensive chair because it looked premium and comfortable in the photos. First of all, the delivery was extremely late. Then when it finally arrived, the chair turned out to be very uncomfortable — nothing like what I expected for the price.

When I contacted customer service, they told me they couldn’t accept a return since the chair was already assembled. But how is a customer supposed to know whether the product is actually comfortable without trying it? For such a costly purchase, I would expect much better quality and more flexible service.

Unfortunately, I cannot recommend Northdeco based on my experience.

4 September 2025
Rated 1 out of 5 stars

Non existent and incompetent customer service

I ordered a dining table mid july.
It arrived after two weeks, but I wasn't there at this time. Still, it said it was delivered in the parcel tracking. Later I found out that the shipment was declined by (somehow) me (even if I wasn't there) because the packaging was damaged. Still, no action taken. I told them I wanted it delivered in the 1st week of September. It did not arrive. I gave them another chance to deliver at 15th of September, it didn't arrive. I requested a refund. DHL calls me, asks me why they can't deliver and I'm telling them that there's also people WORKING, that is why I tried to schedule multiple times. They also told me the packaging is severely damaged which is why they think the glass table will have multiple scratches. I told them to send it back to Spain.
I wrote to customer support multiple times all throughout this, in the end requesting a refund. Refund should've been there within 14 days, it's 17 now. No phone calls can be made, no emails are being read. The customer service is non-existent. The worst of the worst experiences I've ever made. I paid the price for the table but don't even have one. What the hell.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Super quality

Super quality, great prices and fast delivery. We couldn’t be more happy with our new glass coffee table.

30 September 2025
Unprompted review
Northdeco logo

Reply from Northdeco

Hello,
Thank you so much for your review!

We're so glad you had a great experience with us. Comments like yours motivate us to continue working every day to offer you the best service and quality products.

We hope to see you again at Northdeco soon!

Rated 1 out of 5 stars

Failed delivery timeline

The website promised delivery within 5 business days to the Netherlands (order number: S70605). It’s now been 2 months, and I still haven’t received my order. Northdeco completely mishandled the shipping, and their choice of DHL Freight made the situation even worse. For over a week DHL has been "trying to find" my address, and I am still getting messages about 'delays'. No other store or courier has ever had a problem with a delivery to my address.

Trying to contact Northdeco is just as frustrating: in 99% of my calls I only get the automated response, "Hello, unfortunately we are unable to answer your call." No real help, no updates, no accountability.

Not recommended

1 October 2025
Unprompted review
Rated 1 out of 5 stars
Verified

The delivery took too long time

The delivery took too long time. It arrived when I don’t need it anymore. So I just sent it back. Since I can reach anyone from the website no matter with email or calls.

16 September 2025

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