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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff's politeness, knowledge, and helpfulness in resolving issues and explaining product features. Many reviewers specifically mentioned staff members by name, praising their patience and ability to provide excellent customer care. Consumers highlight the staff's ability to efficiently address their needs, going the extra mile to ensure a smooth and easy experience. People report fast service regarding repairs, with some receiving new replacements promptly. Some costumers appreciate the fast and safe delivery of their orders. However, others express mixed feelings about the product and order processes, citing issues such as longer-than-expected delivery times and a lack of clear communication regarding estimated delivery dates.

Based on these reviews

Rated 4 out of 5 stars

Eli was very helpful in explaining the new features of the Apple Watch 11 over my old 5 series. Although there wasn’t much more than I’d use she wasn’t pushy but listened to what I needed and advised... See more

Company replied

Rated 4 out of 5 stars

Clinton made our purchase experience really pleasant and informative. He is straightforward and helpful. We had a poor start with the wrong information being given by another staff member. Clinton sho... See more

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Rated 4 out of 5 stars
Verified

It is good service but the waiting time is very long I wanted my phone before Christmas and I have to wait 3-4 weeks

Company replied

Rated 2 out of 5 stars
Verified

Bought an IPhone online and it says it will take 2-3 weeks to arrive. I only got this information (super delayed delivery) after 2 days, by email, after having already paid for the phone. I think they... See more

Rated 5 out of 5 stars

The staff are great in the Truro shop, technically aware and knowledgeable, with the ability to convey their knowledge in simple and concise terms. Jon was extremely patient and helpful, even fitted... See more

Company replied

Rated 2 out of 5 stars

Ordered Apple Watch €799 on the 1st Nov. No message about it being out of stock. 😀 Email sent to me the next day saying it will take 2-3 weeks. 🥺 No updates unless constantly chased.... See more

Company replied

Rated 5 out of 5 stars

Niamh was so helpful & knowledgeable , explaining all the devices and helping me choose. All Christmas pressies now complete - 5 star service thank you ! Order IESI294104

Rated 5 out of 5 stars

What started off as an unpleasant situation with my 9 week old iPhone 16pro deciding to suddenly die on me, but ended up as a reassuring experience thanks to Louise who was extremely helpful and got... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought a MagSafe Battery online a week ago and I collected it at the Select Store in Dublin 2. I was served really well by a black customer advisor (I forgot to write his name for the review, unfort... See more

Company replied

Rated 5 out of 5 stars

Having recently bought a new iMac from the newly opened Merry Hill branch, the staff went above and beyond to help with transferring everything from our old computer to the new one. We can't thank Wes... See more

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Rated 5 out of 5 stars

The guru who called me spot on time (?Darren) seemed to have all the time needed for my problem, was clear and concise and above all was friendly. He spent about three quarters of an hour resolving my... See more

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Rated 2 out of 5 stars

ref swords pavillion shop. lets put it this way some people should not work with the public. The staff should be customer care trained or not work front of house. i work with the public myself and i f... See more

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Rated 5 out of 5 stars

I had my apple pencil that wasnt charging sent off on Monday and i got a text messaged today (Wednesday) saying it is ready for collection. They provided me with a completely new replacement, i am ver... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast and safe delivery. I didn’t expect my IPhone to come 3 days after I ordered.Well done Select! Poor communication on the website as you can’t see estimated delivery date, when you check your ord... See more

Company replied

Rated 5 out of 5 stars

iPad purchase Dealt with very helpful staff at Select Liffey Valley this afternoon, Angela with assistance from Kieran as we were reviewing iPads initially and ultimately purchased with some extras... See more

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Rated 5 out of 5 stars

Friendly courteous service from Olly at Truro branch. He and his colleagues were very product wise. Made a testing transaction for this old man a relaxed and a positive outcome.

Company replied

Rated 2 out of 5 stars
Verified

Would not allow me to pay via Apple pay or klarna,had an email saying track parcel but won’t allow me to do so so have no idea where parcel is or when will b delivered and by who so quite disappointe... See more

Company replied

Rated 5 out of 5 stars
Verified

Purchased online and ordered home delivery but it was taking a while, customer support sorted it and collected in store same day. Store assistant gave me a call when it was ready as well.

Company replied

Rated 5 out of 5 stars

I was struggling with my Apple ID/Password and having difficulties to continue with business. The head office advised me to go to my local Select/apple store. Harry/Wayne were welcoming and did their... See more

Company replied

Rated 3 out of 5 stars
Verified

Especially ordered from Select as they claim to deliver the next day if the item is in stock which is in stock for my case. I ordered on Friday evening, so was expecting to receive on Tuesday.... See more

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Rated 5 out of 5 stars

I always have a great experience with Select. I work for Vivup, and they are always helpful, attentive, and go that extra mile to make everything smooth and easy. Highly recommend!

Company replied

Rated 5 out of 5 stars

I just bought an Ultra3 watch. Olly at the Truro branch did an exemplary job and walked me through each step from me walking in the door to the final purchase. Knowledgeable and able to pin down what... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience! My order was processed and delivered very quickly, and the customer support team responded promptly to all my questions. Everything went smoothly, and I’m extremely satisfied wi... See more

Company replied

Rated 5 out of 5 stars
Verified

Had a problem about not having my order in stock and asked if I could change the store where my product was available. Customer service was really nice, helpful and fast solving my problem.

Company replied

Rated 5 out of 5 stars

Had an issue with IPad. So decided to go to this store as it official Apple Store. Alex was really nice and helpful and I didn’t expect that IPad would be back in less than 3 days. So I’m really satis... See more

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Rated 5 out of 5 stars

Today I got served by a lovely girl, Louise. She was so helpful and so patient with me even though I asked her about a 100 questions. She really made the experience of me buying my new phone amazing !... See more

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Rated 5 out of 5 stars

Steph the store manager couldn’t be more helpful when resolving the issue with my phone. Professional, pleasant and friendly. Would recommend this newly opened store at Merry Hill.

Company replied

Rated 5 out of 5 stars

Ishmael was very polite and helped us round the store. He helped compare devices for us and even showed features and how devices differentiate from eachother. I will 110% be back to the store and hope... See more

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Rated 5 out of 5 stars

This is a follow up from my last review. As arranged, I went to Select/Apple in Windsor. The staff was welcoming and helpful. He was patient and completed the job successfully. This store seems to ha... See more

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Rated 5 out of 5 stars

Such an amazing experience getting my AirPods issue resolved within a day and efficiently. I am so happy with select Store and the staff there is amazing great service. Highly recommended. Order no... See more

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Rated 5 out of 5 stars
Verified

Very good service, the staff were really polite and helpful. Definitely would be a return customer as Apple gradually sucks me into their ecosystem.

Company replied

Rated 5 out of 5 stars

Really fast turn around had it done an hour early, screen replacement seems great. Alex my technician was great.

Rated 5 out of 5 stars

steph was so helpful, she gave me advice and set up my new phone. she answered all of my concerns truthfully and i can only thank her for this. A highly rated member of the team

Company replied

Rated 5 out of 5 stars
Verified

I got the new iphone 17 pro max and I couldn't be happier, it took 2 weeks and 2 days to get it since the order date if I'm not wrong, it was expected to be longer but I'm very happy that it took less... See more

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Rated 5 out of 5 stars
Verified

I sent an email regarding my purchase and it was answered very quickly and my order has shipped today.

Company replied

Rated 5 out of 5 stars

Del,Remi and Kiran what a wonderful experience it has been 3 staff members have been so amazing excellent knowledge. Will be back again

Company replied

Rated 5 out of 5 stars
Verified

I accidentally chose the wrong color, but after I emailed them, they responded immediately and quickly updated the iPhone color for me and then shipped it.

Company replied

Rated 5 out of 5 stars
Verified

The only authorised apple store in Cork. Excellent service. Customer friendly staff. Prompt response.

Company replied

Rated 5 out of 5 stars
Verified

Niall was very good, perfect costumer service, I’m just sad about the delay with my order

Company replied

Rated 5 out of 5 stars

Great service with Ish and fitted my screen protector perfectly and got some nice cases for my phones

Company replied

Rated 5 out of 5 stars
Verified

Great service- bought a mac at 14:00 and had a pick up confirmation 3 hours later

Company replied

Rated 5 out of 5 stars

Young man called xavier was very helpful and knows how to deal with customers very polite

Company replied

Rated 4 out of 5 stars
Verified

All good but I did not received my wipe clot for macbook in my box. It was a bit disappointing because that was provided in the box.

Company replied

Rated 5 out of 5 stars

Daryll is so very knowledgeable. Thank you for clearly answering my query.

Company replied

Rated 5 out of 5 stars

Karina is very helpful and knowledgeable with Apple products. Excellent customer care.

Company replied

Rated 3 out of 5 stars
Verified

It's nice to go to select cork store. But for my online order, it took a while, 2 to 3 weeks. That's a long time.

Company replied

Rated 5 out of 5 stars
Verified

Excellent, friendly, knowledgeable staff. A pleasure to deal with.

Company replied

Rated 5 out of 5 stars
Verified

The item was delivered promptly. I had no chance to unpack it due busy time of year. Thank you for your service.

Company replied

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Company details

  1. Computer and Accessories Store
  2. Computer Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Repair Service
  5. Computer Service
  6. Computer Store

Written by the company

Select was born by a desire to inspire, educate and enable the wider community to discover the power and creativity of Apple technology. We believe every individual has the ability to do great things and that Apple products can help them realise their potential. We are Apple experts, deeply involved in the community at large. Select redefines Apple sales, service repairs and solutions for consumers, businesses and educational institutions. We are dedicated to delivering the best in-store and online experience, offering the complete Apple range along with carefully considered extras you didn’t know you needed. We’re passionate about education and want to help schools, universities and colleges transform by making learning a magical experience. We’re big on business, and whether you’re a fledgling start-up or a global enterprise, we get under the bonnet and help you find the most cost-effective solutions as you navigate through this ever-changing digital universe. Our network of over 30 locations across Ireland and UK are immersive discovery hubs that provide Apple expertise and support locally. We invest in over 10,000 training hours a year, and you’ll always find our talented crew on hand to help you get the most out of your Apple technology whether in person or at selectonline.com. We pride ourselves on our 100% commitment to providing incredible support, service repairs and learning, as well as ensuring all our customers, educational bodies and businesses get the most affordable solution. Great partnerships are built on trust and confidence, so we do everything we can to make sure you have only the best experience anytime you need us. Like Apple, Select is all about inspiration, and our mission is to help you discover it. Whatever stage of the Apple journey you’re at, Select is where you need to be.


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

My phone stopped taking a charge all of…

My phone stopped taking a charge all of sudden. When I called into select and explained to Jamie the problem he came back out in less than 5 minutes with the problem solved!
Will definitely be returning here in future.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Cannot praise the staff at Lincoln…

Cannot praise the staff at Lincoln store highly enough! Karli, Loye and Matt were all very helpful in resolving challenges I had with a charger recently purchased. Will definitely return for future Apple purchases or advice

8 December 2025
Unprompted review
Rated 1 out of 5 stars
Verified

I ordered delivery

I ordered delivery. They promised to ship it within 5-10 business days. In the end, after a lot of stress and three weeks, they asked me to pick up the order myself from the nearest store.

15 October 2025
Select  logo

Reply from Select

Hello Svetlana,
Thank you for your review and our apologies again that the order had not shipped within the initial dispatch estimate.
As you needed the case quickly, we checked availability in our stores and offered you the option to pick it up , which you accepted.
We are sorry for any inconvenience caused and we hope you are happy with your purchase.

Rated 1 out of 5 stars
Verified

Terrible service

Terrible service. Products showing in stock order placed on the 02/12 and still processing? Informed via phone that the delivery will take around 2-3 weeks? This is a joke! If it was said that info when I was placing the order I wouldn’t have placed.

2 December 2025
Rated 5 out of 5 stars

A good experience at the Select Store, Merry Hill

Our sales assistant KIRAN was first class making the experience of purchasing an iPhone 17 very easy and pleasurable.Not only did she clearly know her product inside out but she was able to explain all relevant aspects clearly and concisely (not an easy task to a mature “dinosaur” type as regards modern technology!!)
A big thankyou too to sales assistant Tamara who advised us on our first visit to the Select store.As with Kiren her product knowledge and friendly approach were decisive in my decision to return to the store to confirm my purchase.
Thankyou-Charles Lorton

6 December 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Hi ordered the phone

Hi ordered the phone , and after I received an email will be dispatched 2-3 weeks, called costumers support and now they can't guarantee that will arrive before Christmas,I don't understand how the system let me to ordered the item if it's not in stock

1 December 2025
Rated 5 out of 5 stars
Verified

Ordered phones and they were delivered…

Ordered phones and they were delivered within 3 days excellent service and great price including 3 year warranty

2 December 2025
Select  logo

Reply from Select

Hello Elaine,
Thank you very much for your rating and feedback! Wonderful to read and we are delighted to get your order to you promptly.
Your review is very much appreciated and we hope to serve you again in the future.

Rated 4 out of 5 stars
Verified

Delivery was prompt and item was…

Delivery was prompt and item was well.packed and received as ordered just shipping time is little higher than other providers hence -1

2 December 2025
Select  logo

Reply from Select

Thank you for your review Aadesh, great to hear and we aim for the full 5* next time.

Rated 5 out of 5 stars

Visit to Merry Hill New Select store

Visit to Merry Hill - new store - Customer ref UKSO319058

We met 2 members of the select team, John and Kiran.
John was very friendly and helpful with regards to the purchase of a new iPhone 17. My wife was thinking she should stay with her old phone and really uncertain about changing to a new phone. John explained the logic towards my wife's initial scepticism and her concerns and generally settled her down to go through all the details. John showed expertise in setting up the new phone, looking away when passwords needed entering, and transferred all data and set up Face ID. Overall, John gave us both confidence on making our purchase.

Kiran - this young lady gave guidance to my wife on the choices of the phone and the cases that could be used. Kiran put all the details on the computer to create the invoice and showed care on informing us on of all the costs when reaching the total of the invoice.
Kiran was very friendly and very helpful.

Overall, both John and Kiran were cheerful, helpful and made the experience of purchasing the new iPhone 17 very pleasurable.
We would definitely recommend this store and John and Kiran to any future customers.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought an iPhone at the York store

I bought an iPhone at the York store. The phone arrived more quickly than expected The staff were very helpful and customer service was excellent. I would normally dread anything technical but the staff made the whole experience stress free. They even arranged a follow up appointment a week after purchase to answer any further queries that I might have Overall exemplary

2 December 2025
Unprompted review
Rated 5 out of 5 stars
Verified
Select  logo

Reply from Select

Hello Keanu, thank you for getting in touch with your review.
Apologies again for the delay here, there are indeed some supply constraints with the model of Mac on your order.
We will ensure you are updated soon as your order is on the way to you and please get in touch with our customer service team if we can be any assistance.

Regards, Select Customer Service Team

Rated 1 out of 5 stars
Verified

My first and last online order

My first and last online order. It’s more than a week and still waiting for airports 3 to be shipped.
Don’t try this

30 November 2025
Select  logo

Reply from Select

Hello Muhammad,
Thank you for your review and our apologies you are waiting to receive your order. We have updated you with dispatch and tracking details and please get in touch with our customer service team if we can be any further help.

Regards,
The Select Team

Rated 1 out of 5 stars
Verified

Inverness Select store quite rude I…

Inverness Select store quite rude I asked for a iPad M5 and Scott a guy with a nose thing piercing told me he was not feeling comfortable leaving to check in the back and leave me alone on store then out of the blue he asked me to leave …
Unbelievable
Always expecting customers to go the extra mile even replying to me asking g to edit ? Well I see no only on store even online too you just do not care.
Honestly pretty bad for business if you ask me.

30 November 2025
Select  logo

Reply from Select

Hello Ronaldo,
Thank you for your review. Our store team members across all store locations are required to follow certain steps regarding in-store security and we hope our customers understand and appreciate the steps we have to take.
We would grateful if you could focus on the overall experience and not single out individuals in your feedback. If you could edit your feedback with this consideration it would be much appreciated. Thanks in advance.

Rated 5 out of 5 stars

Excellent customer help

Niamh was so helpful & knowledgeable , explaining all the devices and helping me choose.
All Christmas pressies now complete - 5 star service thank you !

Order IESI294104

6 December 2025
Unprompted review

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