Strawberrynet Reviews 19

Don’t risk buying from Strawberrynet. My order should have arrived by 5-12th November. A month later still nothing and no refund. They have sent me every excuse in the book but don’t respond to requests to refund my money. Please don’t waste your money like I did.

Hallo

the company's employees lied that my parcel had arrived. Within one day I received three different and completely contradictory messages from them regarding my parcel.They told me to go around my the neighbors and ask about the parcel and when I looked at the link they sent me, it turned out that they had sent it to a completely different town in the UK. When I looked at the link they added to me as confirmation of receipt, it turned out that instead of sending it to Chester, they sent it to Northampton.

And they didn't want to verify it or give me my money back.

I don't recommend That company. The service is totally a joke.

I regret I choose that Company but never ever again.

Do not buy from this company!! They just lie about your order comming. You payed all right, but you will never receive your order.

I wonder if there is an international Court room dealing with this that can get tid of this companies, stealing our money..

Scam! Beware this company it’s a scam. You’re product won’t arrive and you will pay for it. Ordered nail varnish in December it never came. It’s a scam website

Amazing prices and quick delivery! The prices are much cheaper than other websites. I had to pay customs but it was still way cheaper.

The website is so easy to navigate, and it has all my favorite go-to products! Checkout was easy, and the package arrived so quickly! Everything was wrapped up really securely with bubble wrap. Love StrawberryNet!!

I would give this company no stars!! I have waited 3 weeks for my delivery and still no sign of it - I tried to track and it’s now saying there’s a customs amount to pay! I can’t even find out where the parcel is!! DO NOT USE THIS COMPANY!!

Quite frankly the website itself is quite good, not excellent though. I ordered couple of products from Comsedix and one from Timeless. The prices are lower than in the UK websites. BUT for those who are in the UK the parcel takes at least two weeks to arrive, I have waited for 2 weeks. Also they are using Yodel as a courier. It was one of the most stressful days. Yodel lost my parcel and absolutely no one wanted to take responsibility for that. Strawberrynet.com although replied quite quickly, were not helpful at all. Half of the message is automated and they kept saying check with Aramex, which I believe is the company that delivers their products to the UK and then Yodel comes in play. And Aramex website can’t process customer enquiries, tried 5 times, couldn’t reach them. Next time I would rather order the same brands from Skincity and official Timeless UK website. I would overpay but get in timely manner and without stressing that Yodel once again will loose my parcel. My honest recommendation is choose carefully delivery companies that you are working with as this aspect really ruins the whole customer experience. Even Hermès delivery which is also quite bad does a better job than Yodel.

Site appears to be UK based - prices shown in £.
Cosmetic products hit with VAT and Royal Mail handling charges similar to other reviews.

Customer Help line seems to be in Hong Kong, goods despatched from Sweden ... who are these people?.

Tell your friends !

I was charged £18.60 by Royal Mail for VAT and handling before they would deliver my packet. Until September 2019 strawberrynet usually reimbursed these costs - now they don't. They should add VAT to uk orders in their headline prices and not try to deceive customers.

Buyers be very careful of handling fees!!! ordered eyelash curlers at a cost of £16.50. I was aware of a £10 delivery charge and agreed to pay as they are no longer available in the UK. I was then charged a further £11.20 customs fee before
Royal Mail would release them which resulted in me paying a total of £37.70. Always try UK websites first they may seem more expensive but you will end up paying far more in shipping and custom costs purchasing from abroad.

Buyers Beware: My wife bought an eyeliner which cost £19 from Strawberrynet but then had to pay an additional amount of £16.20 to Post office (£8.20 duty plus £8.00 handling fee) making the total price £35.20.

DO NOT BUY FROM THIS COMPANY!

I only purchased one product which cost £20.50. I then had to pay an additional £12 for custom duties. They make the website look like it's in the UK and even offer pricing in £s. I've ended paying over £32 for toner!

You will be hit with a ridiculous extra charge because the product is coming from outside the UK - which they do not make clear on their site.

Will not be ordering from them again!

Great products at low prices and one of the only suppliers in the UK to sell a wide variety of brands. Free P&P and when I was charged customs fees, they refunded it within an hour. Great customer service.

SCAM - DO NOT BUY FROM THIS COMPANY

just seen the last review and same thing applied to me. Had no idea product (kevyn Aucoin mascara) was coming from Sweden. Ordered 2 totalling £46. Then had to pay £17 to Royal Mail to get my package realised (£8.20 VAT plus £8 Royal Mail handling fee). Disaster!!!

BEWARE - Very confusing checkout meant I ended up paying over £50 customs duties and Royal Mail fees. The pre-paid VAT option wasn't available when I processed my order. So it was expensive and therefore pointless ordering from them, even if the products seem genuine.

It's a scam and I had horrible experience with this company. I place an order on 16/12/2017 but until today (11/01/2018), I still haven't received anything and I couldn't track anything according the order number they provided.. When I contacted the customer service, they insist that it takes 14 working days to deliver and it's not 14 days yet. I'm not sure how they calculate days. But at least their website promises 4-6 days delivery for major cities. I live in center London which I assume is major city. But the customer service seems consider center London as rural areas which need more time to reach. It's just their excuse and I really doubt whether they send the items I order and they just take you money and make all kinds of excuses not sending anything

I am very unhappy with this company and would strongly advise anyone thinking of buying from them to use a different supplier, preferably one in the U.K. Do not be tempted by discounted prices as I was.

I placed an order on the 14th of February on the basis that it would arrive within 14 working days and in the hope it would arrive well before then.

I am still waiting for this item having written to them several times now. I have received several replies, one of which suggested I contact Customs and Royal Mail, which I have, who have advised me they do not have the item. It is evident their tracking system is not suitable for international delivery. I wrongly assumed they had a warehouse in the UK with their misleading website.

My latest email to StrawberryNet in which I insisted they look into the matter now or issue a prompt refund, and as the sender complete a missing parcel claim which was what Royal Mail advised, now advises that I wait yet another seven days...

Strawberrynet has my money but I do not have the item. Very disappointing and frustrating.