Strawberrynet.com Reviews 26,600

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the ease of purchasing cosmetics and the fairness of the prices. The responsiveness and helpfulness of the customer service team, coupled with the reliable arrival of accurately fulfilled orders, contribute to a high level of satisfaction. People also highlight the efficiency and user-friendliness of the website, where they have been purchasing their makeup for many years. Consumers consistently praise the smooth transactions and the legitimacy of the products. The reasonable prices, good discounts and prompt delivery enhance the shopping experience. The company's accuracy and efficiency, coupled with excellent prices, make it a preferred choice for cosmetic purchases. The comprehensive tracking and secure packaging further contribute to customer confidence.

Based on these reviews

Rated 4 out of 5 stars
Verified

I find strawberrynet have great prices ,,,,, also great communication, I asked a question and they followed up right away , was impressed ! I do have a little bit of a problem working through the we... See more

Company replied

Rated 4 out of 5 stars

Been ordering regularly for 15 years and have had good products and service almost every time. Loyalty discounts are nice on top of already good prices.

Rated 4 out of 5 stars

I was disappointed that I could not buy Lancome Absolue Nuit. Also it was unclear what the word (Upgrade) meant in the beauty masks amongst the free add on product

Company replied

Rated 4 out of 5 stars
Verified

You deliver on time. Your products are a little restrictive from what you used to have and I will not pay a premium because what I purchase is valued at over $400.00. That is a disappointment.

Company replied

Rated 5 out of 5 stars

I always check Strawberry.net first and with other suppliers being cheaper on the product, very happy with the loyalty discount I receive. So all my Shiseido is generally from here!

Rated 5 out of 5 stars
Verified

After waiting a while for the products to come back into stock, Service was Excellent, easy to Order, & speedy delivery to New Zealand. Thank You very much ‘Strawberry Net’.😃👍

Rated 5 out of 5 stars
Verified

Have shopped Strawberrynet for many, many years - and I have enjoyed the experience because I've almost always been able to find the product I was looking for. Of late though I find having to troll th... See more

Rated 3 out of 5 stars

The initial discount I was offered suddenly changed at checkout and the total amount ended up being more. This is always irritating and feels disingenuous. Hi, I think the the initial discount was... See more

Company replied

Rated 3 out of 5 stars
Verified

I would like to see the entire range of face creams sizes/ costs alongside each other,same with coloured mascaras. I like the concept of checking your shopping bag before making the final decision... See more

Company replied

Rated 5 out of 5 stars

Ordered on the 8th May, delivered to me in UK on 15th May. Full comprehensive tracking all the way. All items as described and at a super price. I think you are sometimes a little worried orderi... See more

Rated 3 out of 5 stars
Verified

Took my money instantly (understandably) but 6 days later my order was dispatched, this is too long. I use Strawberrynet for easy convenience but I could have done my shop locally in a lot less time

Company replied

Rated 3 out of 5 stars

You've changed your website again. Finding the brand of product is now more difficult. Once I have put an item in my shopping cart and then wish to continue shopping it shows up many more items that... See more

Company replied

Rated 5 out of 5 stars
Verified

We accidentally ordered the incorrect perfume and were able to change the order without any difficulties at all. Very happy with the prompt response to our e-mails, seamless service, and great produc... See more

Company replied

Rated 3 out of 5 stars

I have ordered from this company before without any issues. My recent order got lost and they are asking me to close my PayPal dispute before refunding me. I’m concerned that if I do that, I will not... See more

Company replied

Rated 5 out of 5 stars

It's very easy to find what I'm looking for at StrawberryNet. More often than not, I'm lucky to find 'it' at a discount price, as well. I have never had anything damaged in transit, and my orders come... See more

Rated 5 out of 5 stars

I've always received what I order on a timely basis. I've used Strawberrynet for a long time, and it's nice to see they've improved their website and user experience.

Rated 5 out of 5 stars
Verified

It was great to be able to order online.Convenience. Everything was in stock - I checked other companies first, and some products were sold out. No shipping cost over $200 - I qualified. The storew... See more

Rated 5 out of 5 stars

I've purchased from Strawberry.net many times, for myself and overseas relatives, and what you see is what you get. The prices are very reasonable and delivery is fast.

Company replied

Rated 5 out of 5 stars
Verified

The best website for all my cosmetic purchases. User friendly and I have purchased all my products for an estimate of 20 years at least. Absolutely excellent thank you.

Rated 5 out of 5 stars
Verified

On receiving our package, we found one of products had leaked. Strawberrynet was very quick to resolve the issue. Highly recommend for competitively priced products and great customer service!

Company replied

Rated 5 out of 5 stars
Verified

Always a smooth transaction with strawberry net... the prices do yo yo so best to price compare... but never run into any issues with them as a company... and their products are legit

Company replied

Rated 4 out of 5 stars

For starters, the price of the product I last bought in July 2023 hasn't sky-rocketed which is great. Also, the strawberry net website is easy to negotiate.

Company replied

Rated 5 out of 5 stars
Verified

Online system was very easy to use. Email advised order had been received, delivery date. Also notification from auspost advising when delivery would happen. Very efficient , well done.

Rated 4 out of 5 stars
Verified

Easy to navigate website and competitive prices. Shipping needs improvement though that’s why I didn’t give it a five star,

Company replied

Rated 5 out of 5 stars
Verified

Been a customer for many years have always found customer service respond quickly and are very helpful. Packages always arrive and are what you ordered. Very satisfied customer

Company replied

Rated 4 out of 5 stars
Verified

Help that was given to sort out a problem between Strawberrynet and myself over wrong address and payment issue dealt with swiftly by Jennifer.

Rated 3 out of 5 stars

Over years I have had my points removed and had to start again - this is a shame as it was great before that. I now don't really trust the company as I used to. Also some things I chose to buy were no... See more

Rated 3 out of 5 stars
Verified

I have shopped with Strawberrynet for over 20 years now. I think this says it all, really. Over time the site has changed- so many 'special' areas to check out, but i know what i want & can find it ea... See more

Company replied

Rated 4 out of 5 stars

A very easy to use system. However, a bit harder to find the products online if using mobile phone. Great deal on 11/11.

Rated 4 out of 5 stars

Search results gave "no results found" - even when search term was spelled exactly as product on the website. Easy to purchase. Hope delivery is as fast.

Company replied

Rated 5 out of 5 stars
Verified

My dealing with Strawberry Net was a good one. I got an email showing the purchase and how you can keep track of your parcel. It would show the status of where it was. It took 8 days from date of purc... See more

Company replied

Rated 5 out of 5 stars
Verified

I've always have a smooth shopping experience with Strawberrynet. Fair priced products and good discounts too.

Rated 5 out of 5 stars
Verified

Good specials and free postage..highly recommend strawberry net..thankyou so much sue swale

Company replied

Rated 5 out of 5 stars
Verified

Extremely efficient website. I have been using it for many years and it is the only place I purchase my makeup from. Wonderful.

Company replied

Rated 5 out of 5 stars
Verified

So easy to purchase cosmetics from you and the prices are very fair. Keeping in touch as well is reassuring.

Company replied

Rated 5 out of 5 stars

Its been since years I am customer with Strawberry and I am often happy with their products and the discounts.

Rated 5 out of 5 stars
Verified

Very professional service and quick. Love receiving a free gift. Everything I need is on Strawberrynet.

Company replied

Rated 5 out of 5 stars

Used Strawberrynet for years. Great discounts on great products. Highly recommended

Rated 5 out of 5 stars

Syrawberrynet often has good discounts & today I got a great price on genuine Estee Lauder & always prompt shipping & delivery

Rated 5 out of 5 stars

Great products, excellent choice, ease of navigating the site! :-)

Rated 5 out of 5 stars

Strawberrynet have always and still are positively wonderful. Thank you. Christiane Matthews

Rated 5 out of 5 stars
Verified

I have been purchasing my cosmetic products from Strawberrynet for approximately 30 years. It is the best website on the internet for accuracy and efficiency. Plus excellent prices. I would never purc... See more

Company replied

Rated 3 out of 5 stars

Have been ordering from Strawberrynet for a very long time. Have always been happy with purchases. No incidents so far. But this time when I ordered perfume, it arrived with a very strong perfume sme... See more

We perform checks on reviews


Company details

  1. Skin Care Clinic
  2. Clothing Store
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store
  6. Pharmacy
  7. Wellness Center

Written by the company

Strawberrynet.com is the leading shopping destination for beauty, carrying over 800 brands and 33,000 products at heavily discounted prices. Discover the best deals on the most diverse range of makeup, skincare, haircare, fragrances and home scents online with free worldwide shipping.


Contact info

4.2

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

I spent over 7,700 NIS on SkinCeuticals products from StrawberryNet between May and August 2025. Several serums arrived oxidized and unusable, and a cream was manufactured in 2023 and close to expiry.

: Expired and oxidized products – very disappointing

I spent over 7,700 NIS on SkinCeuticals products from StrawberryNet between May and August 2025.
Several serums arrived oxidized and unusable, and a cream was manufactured in 2023 and close to expiry.
When I contacted customer service, they only offered me $20 compensation, which is unacceptable for premium skincare products.

This site sells old stock, and their customer service refuses proper refunds.
I will never purchase again, and I strongly warn others to be cautious before buying.

17 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam alert

The parcel was supposed to arrive by 03.08 Today is 27.08 and I have received nothing. This is a total scam. Beware!

27 August 2025
Unprompted review
Rated 1 out of 5 stars

The promo code would not work

I tried to order on my phone but couldn't enter my card expiry year as the app wouldn't allow me to scroll to it.

Changed to my computer and when I tried to enter the promotion code it would not apply because it said the code had already been used.

14 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look